I requested their advice about our dishwasher. They gave excellent advice and it was free. If I…read moreneed service for any appliance again, I will definitely call on them. Highly recommend!

Prompt service and fixed the problem with my washing machine! Reasonable price. Definitely…read morerecommend Ryan!

Our GE fridge had a cooling problem, I used Yelp reviews to choose Smart Appliance…read more Super friendly and helpful call to establish repair visit and very good communications on following up and scheduling. The repair tech, Greg was extremely straight forward finding the problem and describing what was needed for repair and estimating costs which were reasonable. After the ordered part arrived, Greg repaired my fridge the following week. I was very impressed at the professionalism of everyone from Smart and highly recommend them.

We were thankful to have a very experienced tech come out to diagnose our LG gas stove…read more Knowledgeable and helpful. Great job!

Ordering and arranging delivery was great. The delivery people were courteous, but showed up more…read morethan an hour before the start of the delivery time window with only about 5 minutes advance notice! Fortunately, someone was home to take delivery, but they could just add easily arrived to an empty house!

Great experience with the sale at the store and the installation on a new refrigerator. They had…read morewhat I needed on the floor and it was delivered the next day. The install was done carefully and quickly by three very courteous young men. They removed my old unit, too. I only hope my service needs, if any, will be fullfiled as well.

awesome customer service and knowledge!! they are extremely helpful and informed, which we were…read morenot. the lopeman's

Good people Good service. Always willing to go above and beyond to make you happy. Thanks a Bunchread more

What a great outfit to work with! We were having trouble with our 8 year old French Door…read morerefrigerator. It was running too cold and freezing the food in the refrigerator section. So! I called them on a Tuesday afternoon. Niki answered and said that their tech Francisco could be out the following afternoon to diagnose the problem. He arrived slightly early which is good! He saw that it was a problem with the damper sticking open plus while was there, he adjusted our left hand door that wasn't closing correctly too. Which was great. So, Niki called on Friday to say our parts were in and Francisco could be out on Monday to replace the damper. So! Over the course of 6 days, Dependable Appliance took care of our refrigerator problems. Thanks Dependable!

They had all the parts that I needed for my washing machine! They were prompt and they diagnosed…read morethe problem before we got home from dropping the machine off! They made sure it was working well, and it was finished within four hours! I will recommend them to anyone. They are honest and have a wonderful work ethic.

Waste of time going there. Store was dirty and needs new flooring. Was there for a long time…read morelooking when someone finally asked if I needed help. Most used ranges were almost $400.00. I asked if they could do better or give me a senior discount, and all I got was $7.00-9.00 off the asking price. The used stoves that were available for $379 looked like absolute crap. They all looked pieced together from spare parts, most did not even have matching colors, black this, white that. The glasstop stoves were all horribly scratched up on the surface. Really not impressed AT ALL.

I've been searching for a 2nd fridge for months now. Finding a used one has been painful. I found…read moreVSG on FB marketplace and messaged Cecelia. She responded almost instantly and went out of her way to help me find what I wanted. I told her my price range, color, and style and she literally walked around the store and sent me photos of all the fridges in that range. Then when I narrowed it down to one, she sent me a full video on messenger to let me see the entire fridge. I basically bought a used fridge from my office chair and it showed up the next day. The delivery guy was 15 minutes early which is unheard of. He refused to accept my $20 tip and moved the whole fridge himself effortlessly. These people are top notch. Free Delivery. 6 month Warranty. Super happy!

The prices at this location made purchasing used appliances worth wile, until......a warranted…read morefridge broke 3 days after the warrenty expired. I was told by the owner to bring the fridge in, and he would have a tech fix it. 2 Weeks and $148.00 later, I was told to come pick up my fridge. The condinsor was replaced. "It is basically brand new", I was told. I brought the fridge back home, and 2 weeks later, it broke again. When I called to complain, I spoke with the owner again, and he told me to come in and find a replacement fridge. The next day my wife and I went into the store and "worked a deal" to trade the defective fridge for an upright freezer. The owner said "ok". The upright freezer that was on the floor with a price tag on it had not been looked at by the tech, so I was told that the tech would look at it and make sure it was a good working unit, and he would call me in a day or two to scedule a pick up of the defective fridge and delivery of the freezer. A week and a half went buy, with no contact. Finally I got frustrated, and called the store, and the owner vaugly remembered me (not instilling confidence that my issue was importaint). The owner then proceeded to tell me he wasnt going to do anything for me because a previous purchase I had made on another fridge, the check bounced. I informed him that when I returned to the store, I paid cash to resolve the nsf check. He agreed, but then argued that because there was a $20 nsf charge that he had to pay, he would not deliver the new freezer/pick up the defective fridge, even though he had already said he would. After expressing discust for the way he treats his customers when his warrented product fails over and over again, we agreed on his driver delivering the new freezer, picking up the defective fridge, and I pay an additional $20 for the NSF fee. Over All, my experiance with Silly Savings in Kennewick Wa. was not a good experiance. requiring the customer to transport the defective product back and forth to have it fixed (customers bill) and then argueing with the customer about fallowing through with a comitment is not good buisness. I strongly sugjest if your buying appliances, spend the money and buy new from a big chain store. You may save a couple bucks by buying used from Silly Savings, but the amount of time that you (the customer) have to invest when things fail, isnt worth the money you save. (especially if you loose a couple hundred dollars in food when the fridge fails. I lost almost $500 in good groceries because of the 2 failed times. I paid $380 for the fridge, $148 to have it fixed, and lost $500 in food due to the inconvience. All that money could have bought me a brand new warrented fridge, with door to door service.)

THEIF Ran my card 3 times and I am out over 2K and he won't…read moregive a dime back. Stay out of this store! They lie about a 30 day guarantee and 6 month warranty. Don't believe it. You will be charged, if no refund, even before it gets to your home.

I was a bit skeptical of this company with the reviews listed here, but here's our story. The ice…read moremaker in our Samsung refrigerator went out (as is the case with the rest of the world, it seems) and this company was selected by Samsung to compete the repair. The unit was still under the factory warranty given its age of only 10 months. Here's the outstanding service: Our repair window was 7/2/18 between 1 and 4. Jeremiah arrived at 1 sharp to begin the job. Not only was he fast and efficient, but he explained in full detail why the malfunction occurred as well as what and why he was doing what he was doing with each step of the fix. Within hours we had an ice maker making ice again! Not only would I recommend this company, but I'd ask specifically for Jeremiah if I ever needed further/follow-up service.

Our year-old dryer randomly stopped working and this place was the only authorized Samsung repair…read morebusiness we could find. Since our work was covered by the warranty, we didn't really have any other options since Samsung requires authorized repairwork. All City Appliance made the process pretty painless, aside from arriving 3 hours before the window they gave us for the diagnostic check. Our window was from 2-5 and they arrived at 11...what if we hadn't been home? The repairguy was very nice and super knowledgeable. When it came time for him to do the repair, he had to take the whole thing apart, which he did like a pro. It was apparent that he'd done this a few times. It's been a couple of months and it's been working great. They worked with Samsung to receive their reimbursement for the warranty work and we didn't have to pay a penny. I would recommend them for Samsung repairs.