Always available and ready to help. Friendly and efficient. The store is well laid out and clean…read moreand you don't have to walk 3 miles to find something you need.

Always such wonderful employees friendly and helpful people…read more Ask for Boston, he'll go out of his way to make sure the customer gets what they need.

If needing specific items such as paint supplies and screws not found elsewhere would go to. But…read morelately unprofessional staff that make you feel uncomfortable, such as talking loudly about unrelated opinionated non work topics and speaking badly about other employees in front of customers.

I live in Northern Virginia but have been to Pendleton dozens of times over the years to visit my…read moreolder sister. On recent trips, I have gone to Zimmerman's for various items needed for my sister's house. I love the personal service I get as soon as I walk into this business. No walking up and down aisles looking for WD40, furnace filters, etc. Got a question? You'll get a friendly answer. We need more of these local businesses on Main Streets across North America to survive and thrive. While in Pendleton, I'll never go anywhere else. Why would I?

I said go to Zimmerman's first to get it, as they're just the best and they'll probably have it…read more They had it! And what they had was good quality. No competition elsewhere.

This is a well stocked local hardware store. I'm there often and the staff can always direct me to…read morewhat I need. Glad we have it local so I don't have to drive to another town to shop.

I wish I could give this place zero stars. I am a repeat customer, we were going here all the time…read more I came and waited for the store to open so I could grab something we needed. I asked the kids behind the counter to help me find something they just directed me to an aisle when I specifically asked for their help to find it. There were no other customers. They were literally just standing behind the counter. HORRIBLE customer service. Will never be shipping here ever again. Take your business elsewhere.

I have ordered deliveries from these people twice now and both times on the day of the delivery…read more I've had to call them to find out where my delivery is late in the day and was told the same thing that it didn't get put in the system they had to go find somebody to pull it and bring it out to me. Not good customer service.

The Kennewick store apparently has not trained their staff to deal with on line purchases. Griggs…read moreis a good store at all branches for in person purchases. With some staff training, they will be prepared to respond to on line purchases. I like my contact with in person staff. Everyone has been helpful. The cashiers have been helpful. Scot Adams ********************************* Ref.:Reference #- 117652 Document # 809337 On line purchase of handwarmers. It appears that your staff is untrained and unfamiliar with internet purchases form your web site. 1. Yesterday they could not locate transaction (12-27-22) 2. Today they hung up on me. Training is good for business. This must not be a unique problem. You site is only showing 2 1/2 stars.

Shaun Leach at the Kennewick Home Depot was extremely helpful with my purchase DeWalt Tough System…read more He work with me on my price comparison, finding all the items, and putting it together for me. He was very knowledgeable and helpful. Josh completed the check out process and was also very nice. Great customer service! Thank you'

Home Depot is becoming difficult when returning product, not only that but they sell Olympic stain…read morewhich if when mixed you don't like it they refuse to refund it or EXCHANGE it. I recently purchased 90 dollars worth of stain and it ended up my husband needed oil base. Imagine taking it to the store and learning they are not on your side as a customer! not recommending anyone spend their money here!

Called twice to make sure my lumber package would be ready when I arrived to pick it up. Even…read morethough they said it would be ready - it was NOT. Had to help pull the lumber and it took 2 hours. Some items had even been sold out.

Great help and assistance for someone who wasn't sure what they were doing. Mike helped immensely…read morewith a number of door problems and even assisted with cutting a bifold door down to fit. Always took our calls. Free delivery.

I strongly recommend not buying appliances here. I know it's a long review, but it shows the…read moremultiple failures at this location. I purchased a refrigerator at the Kennewick location on July 19. I was given an August 11 delivery date. I received confirmation of the delivery and a call from the delivery company giving me an 8 to 12 PM timeframe for delivery. The delivery did not occur as promised. I went to the store due to difficulty utilizing the customer service phone system, and spoke with Chris Martinez, the retail manager. Chris told me the refrigerator did not arrive but was able to track the refrigerator down in Oregon and told me it would be available for delivery on August 17 or 18th. I received another confirmation scheduling the delivery on August 17. The refrigerator was once again not delivered. I have taken two days off work to be home for the delivery that has not occurred. I spoke with Chris today and he is now unable to give me a delivery date 10 days post my first committed delivery. It is important to note, I was willing to take a comparable refrigerator for delivery and spoke with Chris about this. Chris did not call me back but had an associate named Sarah reach out to me and told me that there was a Bosch refrigerator available. I was also informed that the Bosch refrigerator would cost me $2000 more than the refrigerator I had purchased. I do not believe a $2000 higher priced refrigerator is comparable and I find it unacceptable that that is the best comparable refrigerator they could find. I asked if they could match the price with the one I had purchased and Chris refused to match the price. Sarah said Chris told her he could offer a $200 discount. Additionally, I have reached out to the corporate customer service line and on two occasions was placed on hold for over 30 minutes and on the third attempt spoke to someone who was going to call me back with other comparable refrigerators that could be shipped to my location. I never received a call back. I requested and received a call back from the Store Manager Jason Haynes. That was a mistake. He instantly became belligerent and offered little in help. he continuously would talk over me while telling him the situation. I guess he decided that being a bully was the best route forward. After I explained all the detail above his solution was to cancel the order, await a future undefined delivery date, or come pick out another compatible refrigerator (which I had just been told didn't exist). I told him no option really helped the fact I'm out two days wages, living out of coolers, and feel like the whole promise of scheduled delivery dates were deceptive. When I mentioned I felt I needed outside help with this he refused to give me the name of his boss. I told him that was unacceptable and that he was leaving me no option but to file a complaint. To this he responded that since it legal was involved he could no longer speak to me. He proceeded to tell me he was canceling the order and proceeded to do so. I assure you I was in no way rude, belligerent or even raising my voice during this discussion. A month of waiting, two lost days wages due to their lying about delivery and living out of coolers for nothing. Good news is I called Home Depot right after and got the exact same refrigerator being delivered on Thursday. The lesson here is to avoid Lowe's at all costs. They really don't care and their corporate office is nonexistent in these issues. Save yourself the issues and go elsewhere.

1. Associates do not greet you and ask if you need help 2…read more When ordering online, you are told it can be delivered tomorrow. When you click to add to cart, it adds 3 days! The day before delivery they email you that they don't have it!!!!

They are closed now but served Kennewick and surrounding area for over 100 years. It's sad to see…read morethis type of family run businesses disappear for the NO HELP BOX STORES. Washington Hardware will truly be missed. John and his family were more than just salespeople. They were friends to our community.

A terrific hardware store. All kinds of cool stuff. Everything from paint to power tools and cast…read moreiron skillets. Love this place