We were a little overwhelmed by the massive amount hot tubs that are out there, even after doing a…read morebunch of research. We ended up narrowing our brands down to a couple; one of which was Hot Springs. We went into Leisure Pool-n-Spa and it was just a pleasant experience from that point forward. Sandra came over to help my wife and I look and even though we were expecting to have some pressure on purchasing, it was completely the opposite. She could not have been nicer, ZERO pressure, and extremely informative. She was also very patient with us while we were asking a ton of questions and going across their showroom between all the different models. She had a large amount of knowledge with every model and showed us all the minor differences between them. I also have known the owner of the business for many years as I have relied on them to service our pool. Through the years he has always treated me as a top priority and did whatever needed to be done to resolve the pool issue....that's including finding pumps, filters, etc. that I was needing as quickly as possible. My research has shown that the big part of buying a hot tub is making sure you have a good service department that comes along with it and me knowing that Leisure has already proven themselves to me with first hand experience that has spanned years....made the purchase decision that much easier. Even after we had the tub installed, Sandra came to our home and did a hands on tutorial on how to work the thing. Great customer service and a great purchasing experience!

I had problems with my Hot Springs Salt System generating chlorine and took my water in to get an…read moreanalysis. Sandra at Leisure Pool and Spa analyzed my water sample and told me exactly how to fix this issue to get rid of the ammonia to get the system working again. Sandra was very professional, friendly, and helped me understand what was causing the issue. Saved a service visit. Definitely recommend buying from them.

I highly recommend Pallis Pool and Patio. They have wonderful and friendly customer service. When I…read moreneeded a critical part for my pool and they didn't have it in stock, they were able to call around to source the part within days. I have also purchased furniture there on several occasions, which is very high quality (especially in comparison to Costco/ Home Depot ) and they helped to load it for me. Also, they will test your pool water and recommend chemicals to improve the water quality. Definitely recommend.

Big fan of this family owned local pool store. Always great customer service, great prices and most…read moreof all great quality on all their stock. If you need anything from a bird bath to a pool, and everything in between, you should make Pallis Pool and Patio your first stop.

I was quoted $140.00 plus chemicals to shut down my pool for the winter…read more Just got my invoice and it was $370.00 without a break down on what the extra charges were. I have never paid over $175.00. Sounds like bait and switch. My pool is average size 16 X 32. I feel like they should of given me an average price for this type of pool. Also I have an auto cover which makes it a lot easier. I live in Desert Aire WA

We had Legacy Pool LLC build our in-ground pool this year and could not be happier with the…read moreoutcome. Sean walked us through every step, which made the install a smooth process. We now have a beautiful pool to enjoy for years to come. Don't shop anywhere else, you won't regret choosing them!

Very friendly staff and thankfully open on a Sunday. Will be coming back for my pool supply needs.read more

Horrible customer service, basically they forgot about us when it came ordering a part we needed…read morefor our hot tub, no communication from them as to when the part would be in. It's been almost 2 months now w problem still not resolved. So frustrating!!

Very kind and helpful when you go in, and always have what I need. Seen a few of the vinyl jobs…read morethat these guys have done--man do they look good. Great job Inland!

THE WORST SERVICE ON EARTH!!! After the sell they not only…read moredon't care about helping you, the service guy actually told me if I wanted good service, I should have bought somewhere else! $14,000 hot tub that has been a nightmare from day one. After we bought the hot tub they told us they needed to download some hardware because the system was so old. ITs a NEW HOT Tub!!!!! The service department actually told me I was going to have continued issues because the one I bought breaks down all the time! And boy howdy, it's been broke down ever since! DO NOT BUY FROM INLAND!!!!

They are reliable, knowledgeable and honest. They are easy to pay via Venmo. I like their…read moreaccurate billing too. My pool looks great.

From the owner: When it comes to Pool Cleaning Service, Pool Contractor, Pool Service, and more, no one compares to…read moreM & M Pools And More LLC. With years of combined experience, M & M Pools And More LLC has worked hard to build the trust of our clients in Kennewick and surrounding areas. Visit our website to learn more or better yet, call us today!

Bertin Pools did an amazing job on my pool. When other companies would not take on my project the…read morecrew did an amazing job. I know I picked the rite pool builder. I would recommend them to anyone. Timothy Ramos

This is the best pool company ever heavily recemend thanks bertin for this amazing pool that you…read moregot me

These guys kinda started out giving us ok service. Soon, I realized I had to clean up after they…read morecame to service our pool. They would leave empty containers around, left to tubing out by the pool, and every time the left the bottom vacuum out of the water. Doesn't help much out of the pool. And for the last 3 weeks we haven't seen them.

Pretty good service most of the time, every now and then they get backed up & there's a waiting…read moreperiod but other then that I'm happy with them ...

Our experience here with Rick was exceptional. A friend had highly recommended Energy Source and…read morewe are so glad they did. From the first visit, to assess our fireplace needs, to the actual installation, they were down-to-earth, fairly priced, not sales-pitchy, no fancy showroom, arrived when they said they would come and did the job WELL and with a great attitude. We had a pellet stove installed this past week by Rick and team (including his son Dane) and they arrived on time, were very pleasant, were always considerate of walking on carpet with shoes, placed protective covers on all our carpet by the fireplace, and hard-working. They worked the entire day and then returned to finish up the job the next day - the afternoon before Thanksgiving. They stayed many extra hours to ensure everything was running correctly and stayed after installation to answer questions as if they had all the time in the world. They never rushed and they made sure the job was done right. If I could give ten Yelp stars here I would!

After researching pool companies we decided to hire energy Source in Kennewick we felt it was the…read morebest choice. While the communication, workmanship and quality of service started out good Unfortunately as the project progressed the quality of service, communications and workmanship deteriorated. They poured concrete decking around the pool plus another large concrete patio.  Many inconsistencies in the broom finish makes for substandard work. Very rough and pitted areas around one end edge of the pool and sproratic other areas as well.  When voicing our concerns the owner's response was that is the way its suppose to be around the edges.  Well if that's the case why isn't it consistent around the edges of the entire pool?  He said in a year those rough areas will wear down..if its suppose to be like that why would it be ok that they wear down? In addition the sealant was sprayed uneven, heavy in some places, light in other places and in some areas it seems as though there is no sealant at all. Additionally there are Several areas where the sealant ran and was oversprayed. It looks horrible as if something was spilled all over the concrete. Once again when ask about this and said in my opinion it was sloppy work...the owner became very defensive. I asked him directly 2 times if he thought it looked good and he would not give me a straight answer only to give lame excuses. He said it will wear down and you won't even notice it.  He said they will come out and strip all the sealant off if we don't like the way it looks and it won't have a sealant. Thats his way of resolving the issue pretty sad in my opinion.  Instead of admitting that it was applied poorly he's just going to strip it.  When Our liner was installed on 5/3/18 and the pool was completely filled on 5/4/18.  They informed us that something was wrong with the electrically and they would contact the electrical company.  Since it was Friday we were out of luck to have the issue solved over the weekend.  A call to Energy Source asking the owner Rick to call us back with no response.  So on Monday afternoon at 3:30 we called the electrically company and I spoke with the owner...surprise surprise he said he hadn't heard anything regarding an electrical issue and wasn't even aware our pool was complete.  I was shocked...he said he would have someone come out immediately which he did.  To our knowledge they fixed the issue.  At around 4:30pm we removed the cover and found the pump was not working nor was the light. A call back to the electrican and they said call Energy Source as it was working when they left needless to say by this time its 5 pm and each one was saying call the other.  Communication breakdown.   5/8/18 the owner of Energy Source came out the pump is back working so we will see.  We do have concerns with some areas of the liner but will be able to further investigate those once we get into the pool.  It seems there are some air pockets between the liner and the floorimg and walls...another concern was they installed the liner over some sand and other particles on the floor.  When ask about it as they were installing the liner they said it was nothing to be concerned about although we still have concerns...not going to be very happy if we feel bumps on the flooring of our pool. It seems that once this company received the $$$ they dropped the ball.  When I stated that to the owner he said you still own money...yes you are correct appox 3K is the balance...that's not much compared to the almost 50K we already paid them.  I understand mistakes are made although stepping up to the plate, admitting and correcting them without making excuses is the right  and professional thing to do. With the lack of accountability for some poor workmanship I am sad to say I would not recommend Energy Source.