We were a little overwhelmed by the massive amount hot tubs that are out there, even after doing a…read morebunch of research. We ended up narrowing our brands down to a couple; one of which was Hot Springs. We went into Leisure Pool-n-Spa and it was just a pleasant experience from that point forward. Sandra came over to help my wife and I look and even though we were expecting to have some pressure on purchasing, it was completely the opposite. She could not have been nicer, ZERO pressure, and extremely informative. She was also very patient with us while we were asking a ton of questions and going across their showroom between all the different models. She had a large amount of knowledge with every model and showed us all the minor differences between them. I also have known the owner of the business for many years as I have relied on them to service our pool. Through the years he has always treated me as a top priority and did whatever needed to be done to resolve the pool issue....that's including finding pumps, filters, etc. that I was needing as quickly as possible. My research has shown that the big part of buying a hot tub is making sure you have a good service department that comes along with it and me knowing that Leisure has already proven themselves to me with first hand experience that has spanned years....made the purchase decision that much easier. Even after we had the tub installed, Sandra came to our home and did a hands on tutorial on how to work the thing. Great customer service and a great purchasing experience!

I had problems with my Hot Springs Salt System generating chlorine and took my water in to get an…read moreanalysis. Sandra at Leisure Pool and Spa analyzed my water sample and told me exactly how to fix this issue to get rid of the ammonia to get the system working again. Sandra was very professional, friendly, and helped me understand what was causing the issue. Saved a service visit. Definitely recommend buying from them.

I highly recommend Pallis Pool and Patio. They have wonderful and friendly customer service. When I…read moreneeded a critical part for my pool and they didn't have it in stock, they were able to call around to source the part within days. I have also purchased furniture there on several occasions, which is very high quality (especially in comparison to Costco/ Home Depot ) and they helped to load it for me. Also, they will test your pool water and recommend chemicals to improve the water quality. Definitely recommend.

Big fan of this family owned local pool store. Always great customer service, great prices and most…read moreof all great quality on all their stock. If you need anything from a bird bath to a pool, and everything in between, you should make Pallis Pool and Patio your first stop.

Very friendly staff and thankfully open on a Sunday. Will be coming back for my pool supply needs.read more

Horrible customer service, basically they forgot about us when it came ordering a part we needed…read morefor our hot tub, no communication from them as to when the part would be in. It's been almost 2 months now w problem still not resolved. So frustrating!!

Very kind and helpful when you go in, and always have what I need. Seen a few of the vinyl jobs…read morethat these guys have done--man do they look good. Great job Inland!

THE WORST SERVICE ON EARTH!!! After the sell they not only…read moredon't care about helping you, the service guy actually told me if I wanted good service, I should have bought somewhere else! $14,000 hot tub that has been a nightmare from day one. After we bought the hot tub they told us they needed to download some hardware because the system was so old. ITs a NEW HOT Tub!!!!! The service department actually told me I was going to have continued issues because the one I bought breaks down all the time! And boy howdy, it's been broke down ever since! DO NOT BUY FROM INLAND!!!!

They are reliable, knowledgeable and honest. They are easy to pay via Venmo. I like their…read moreaccurate billing too. My pool looks great.

From the owner: When it comes to Pool Cleaning Service, Pool Contractor, Pool Service, and more, no one compares to…read moreM & M Pools And More LLC. With years of combined experience, M & M Pools And More LLC has worked hard to build the trust of our clients in Kennewick and surrounding areas. Visit our website to learn more or better yet, call us today!

Bertin Pools did an amazing job on my pool. When other companies would not take on my project the…read morecrew did an amazing job. I know I picked the rite pool builder. I would recommend them to anyone. Timothy Ramos

This is the best pool company ever heavily recemend thanks bertin for this amazing pool that you…read moregot me

Pretty good service most of the time, every now and then they get backed up & there's a waiting…read moreperiod but other then that I'm happy with them ...

Wow I think April wins the award for worst customer service in the tricities. Completely dismissive…read moreon the phone, not helpful with answering questions about which chemicals they plan to use, and then HANGING UP because she said she had too many other customers while a paying customer was there on the phone with her is completely unacceptable.