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Pasco, WA

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6 years ago

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3 years ago

Great prices and excellent customer service. Needed some parts and they had everything I needed.

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Harbor Freight Tools

Harbor Freight Tools

(4 reviews)

I visit this store at least twice a month and always take advantage of the great sales and…read moreexcellent value. I have never had trouble finding the tools or items I need. The customer service is outstanding, and everyone is very friendly and helpful, especially the employees working on restocking. They always go above and beyond to assist customers.

STAY AWAY FROM THIS LOCATION…read more I cannot stress enough how disappointing my experience was at this store, entirely due to the manager's behavior and lack of customer service. My wife purchased a winch for me as a Christmas gift during the "12 Days of Christmas" sale. She showed an image to an employee and reasonably believed she was buying the synthetic rope version. Unfortunately, she was given the wire rope version instead. During the sale, both versions were the same price, so there was no price difference at the time of purchase. When I went into the store (I'm from Kennewick) and explained the honest mistake, I simply asked for a one-for-one exchange. The manager was extremely dismissive, showed no empathy, and made it clear she was unwilling to help. She told me I was out of luck and could only return the item and repurchase the synthetic version at full price, stating she "didn't feel comfortable" honoring the original sale even though the item had already been sold at that price. This was a straightforward situation that could have been resolved easily, but instead it was handled poorly and unprofessionally. The manager should not be in customer service, and the district manager should seriously consider intervention if they want to preserve this location's reputation. I will be warning others and leaving reviews anywhere possible to ensure people are aware of how customers are treated here.

Mobile Home Supply - doorsales - Updated October 2026

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