I love going to griggs when in town .it always amazes me at everything they have and customer…read moreservice has always been great. Although during this visit while shopping in the socks I over heard someone really harshly scolding a young lady in the clothing this tall gal had fingers in the younger girls face telling her she was a associate and to stay in her lane . The younger lady handle it really well and asked to be done . If the tall lady was a manager I feel sorry for the workers . She basically told the younger gal that she wasn't a person but a dog that she is telling to sit.. after seeing that I left . I asked for a manager at front desk but was told the store manager was not in that day... Poor hostile degrading management no one should talk to employees that way. The employee value is sad

I enjoy this store, it's got about everything I've had on my shopping list. The staff is helpful…read moreand friendly. When I'm in the area I make a point to spent my dollars here and you might want to consider it too. This is the real deal Americana business that needs to be supported.

WOW! Just wow! Needed small part and repair on small tool. Bought the parts on line, paid FAR too…read moremuch shipping. Had NO idea these folks were here. After my attempts failed I looked close to home and struck gold! Wonderful place and THE most helpful people ever. You've won a fan for life; translates into a ton of great publicity and referrals. Can't say Thank You enough!

Milne has one of the best selections of tools I've found, including harder to find items. They…read moreusually have a Stiletto TiBone hammer in stock. Not many stores carry $200 hammers, and Milne does. Their prices are comparable to the best online prices and often beat amazon, especially on tool bags (-$50~ for Occidental Leather bags). Customer service may not be amazing, but this is a tool shop. If you want foo-foo, go to Starbucks.

Would not advise anyone to buy windows here. New windows will not be wrapped in any plastic or have…read moreany cardboard protection. They will have scratches and dents before you ever even get to touch them. Great business for promoting individual liberties. The owner lady lets everyone who comes into the store know that "they don't need to wear a mask. Covid is just a little flu." So, no one here wears masks! Freedom!

Great prices and excellent customer service. Needed some parts and they had everything I needed.read more

They are closed now but served Kennewick and surrounding area for over 100 years. It's sad to see…read morethis type of family run businesses disappear for the NO HELP BOX STORES. Washington Hardware will truly be missed. John and his family were more than just salespeople. They were friends to our community.

A terrific hardware store. All kinds of cool stuff. Everything from paint to power tools and cast…read moreiron skillets. Love this place

Our first visit was because of a family person's recommendation. And, we are saying thank you!…read more We arrived here to simply use their DIY pet washing facility. It is clean, inviting, and a great experience for pets too! The items available to purchase definitely fir a "Farmer's" needs, yet, there is a lot to consider. It is a "must-see-for-yourself" excursion you need to complete! I will keep adding tho this as I visit more!

The store is great however the lines are to long .... To purchase one small item it was a long…read moreline I was behind a lady who bought 32 baby chicks and a lot more people in front of her and no more cashiers came up to help. 1 cashiere is not enough.

STAY AWAY FROM THIS LOCATION…read more I cannot stress enough how disappointing my experience was at this store, entirely due to the manager's behavior and lack of customer service. My wife purchased a winch for me as a Christmas gift during the "12 Days of Christmas" sale. She showed an image to an employee and reasonably believed she was buying the synthetic rope version. Unfortunately, she was given the wire rope version instead. During the sale, both versions were the same price, so there was no price difference at the time of purchase. When I went into the store (I'm from Kennewick) and explained the honest mistake, I simply asked for a one-for-one exchange. The manager was extremely dismissive, showed no empathy, and made it clear she was unwilling to help. She told me I was out of luck and could only return the item and repurchase the synthetic version at full price, stating she "didn't feel comfortable" honoring the original sale even though the item had already been sold at that price. This was a straightforward situation that could have been resolved easily, but instead it was handled poorly and unprofessionally. The manager should not be in customer service, and the district manager should seriously consider intervention if they want to preserve this location's reputation. I will be warning others and leaving reviews anywhere possible to ensure people are aware of how customers are treated here.

Skip the chit chat at the counter. Asking for a phone number is ridiculous. Always trying to push a…read morebogus membership plan. Slow checkout. Good selection of cheap China items if you can find them. Minimal staff on the floor. Mediocre.

I have ordered deliveries from these people twice now and both times on the day of the delivery…read more I've had to call them to find out where my delivery is late in the day and was told the same thing that it didn't get put in the system they had to go find somebody to pull it and bring it out to me. Not good customer service.

The Kennewick store apparently has not trained their staff to deal with on line purchases. Griggs…read moreis a good store at all branches for in person purchases. With some staff training, they will be prepared to respond to on line purchases. I like my contact with in person staff. Everyone has been helpful. The cashiers have been helpful. Scot Adams ********************************* Ref.:Reference #- 117652 Document # 809337 On line purchase of handwarmers. It appears that your staff is untrained and unfamiliar with internet purchases form your web site. 1. Yesterday they could not locate transaction (12-27-22) 2. Today they hung up on me. Training is good for business. This must not be a unique problem. You site is only showing 2 1/2 stars.