I love going to griggs when in town .it always amazes me at everything they have and customer…read moreservice has always been great. Although during this visit while shopping in the socks I over heard someone really harshly scolding a young lady in the clothing this tall gal had fingers in the younger girls face telling her she was a associate and to stay in her lane . The younger lady handle it really well and asked to be done . If the tall lady was a manager I feel sorry for the workers . She basically told the younger gal that she wasn't a person but a dog that she is telling to sit.. after seeing that I left . I asked for a manager at front desk but was told the store manager was not in that day... Poor hostile degrading management no one should talk to employees that way. The employee value is sad

I enjoy this store, it's got about everything I've had on my shopping list. The staff is helpful…read moreand friendly. When I'm in the area I make a point to spent my dollars here and you might want to consider it too. This is the real deal Americana business that needs to be supported.

They are closed now but served Kennewick and surrounding area for over 100 years. It's sad to see…read morethis type of family run businesses disappear for the NO HELP BOX STORES. Washington Hardware will truly be missed. John and his family were more than just salespeople. They were friends to our community.

A terrific hardware store. All kinds of cool stuff. Everything from paint to power tools and cast…read moreiron skillets. Love this place

I have ordered deliveries from these people twice now and both times on the day of the delivery…read more I've had to call them to find out where my delivery is late in the day and was told the same thing that it didn't get put in the system they had to go find somebody to pull it and bring it out to me. Not good customer service.

The Kennewick store apparently has not trained their staff to deal with on line purchases. Griggs…read moreis a good store at all branches for in person purchases. With some staff training, they will be prepared to respond to on line purchases. I like my contact with in person staff. Everyone has been helpful. The cashiers have been helpful. Scot Adams ********************************* Ref.:Reference #- 117652 Document # 809337 On line purchase of handwarmers. It appears that your staff is untrained and unfamiliar with internet purchases form your web site. 1. Yesterday they could not locate transaction (12-27-22) 2. Today they hung up on me. Training is good for business. This must not be a unique problem. You site is only showing 2 1/2 stars.

Our first visit was because of a family person's recommendation. And, we are saying thank you!…read more We arrived here to simply use their DIY pet washing facility. It is clean, inviting, and a great experience for pets too! The items available to purchase definitely fir a "Farmer's" needs, yet, there is a lot to consider. It is a "must-see-for-yourself" excursion you need to complete! I will keep adding tho this as I visit more!

The store is great however the lines are to long .... To purchase one small item it was a long…read moreline I was behind a lady who bought 32 baby chicks and a lot more people in front of her and no more cashiers came up to help. 1 cashiere is not enough.

STAY AWAY FROM THIS LOCATION…read more I cannot stress enough how disappointing my experience was at this store, entirely due to the manager's behavior and lack of customer service. My wife purchased a winch for me as a Christmas gift during the "12 Days of Christmas" sale. She showed an image to an employee and reasonably believed she was buying the synthetic rope version. Unfortunately, she was given the wire rope version instead. During the sale, both versions were the same price, so there was no price difference at the time of purchase. When I went into the store (I'm from Kennewick) and explained the honest mistake, I simply asked for a one-for-one exchange. The manager was extremely dismissive, showed no empathy, and made it clear she was unwilling to help. She told me I was out of luck and could only return the item and repurchase the synthetic version at full price, stating she "didn't feel comfortable" honoring the original sale even though the item had already been sold at that price. This was a straightforward situation that could have been resolved easily, but instead it was handled poorly and unprofessionally. The manager should not be in customer service, and the district manager should seriously consider intervention if they want to preserve this location's reputation. I will be warning others and leaving reviews anywhere possible to ensure people are aware of how customers are treated here.

Skip the chit chat at the counter. Asking for a phone number is ridiculous. Always trying to push a…read morebogus membership plan. Slow checkout. Good selection of cheap China items if you can find them. Minimal staff on the floor. Mediocre.

Shaun Leach at the Kennewick Home Depot was extremely helpful with my purchase DeWalt Tough System…read more He work with me on my price comparison, finding all the items, and putting it together for me. He was very knowledgeable and helpful. Josh completed the check out process and was also very nice. Great customer service! Thank you'

ook money out of my account for a rental, then because of an issue on their end it's showing…read morepending on their end even though it's pulled 100% from my bank account. So now I'm out $300 with no rental, Mero the assistant manager didn't even offer any solutions or help with this issue. Horrible customer service. My company spends about $150k-$200k annually at this location on materials and tools, and approximately $20k-25k on rentals annually. Not sure how I feel about coming back to this location. Horrible experience

Love this store! They have the best stuff! The staff is so nice and they make you feel welcomed, I…read morego back there often! It's great place if you're obviously looking for crystals etc, definitely would recommend, great prices too!