Always such wonderful employees friendly and helpful people…read more Ask for Boston, he'll go out of his way to make sure the customer gets what they need.

I needed a very specific plumbing part and after we had given up and thought we had to go to a…read moreplumbing supply, Jack asked if he could help us. We didn't think they had the part, but asked him anyway. He led us right to it. He's polite and professional and an asset. Next time we'll start by looking for Jack, not the part.​

If needing specific items such as paint supplies and screws not found elsewhere would go to. But…read morelately unprofessional staff that make you feel uncomfortable, such as talking loudly about unrelated opinionated non work topics and speaking badly about other employees in front of customers.

I live in Northern Virginia but have been to Pendleton dozens of times over the years to visit my…read moreolder sister. On recent trips, I have gone to Zimmerman's for various items needed for my sister's house. I love the personal service I get as soon as I walk into this business. No walking up and down aisles looking for WD40, furnace filters, etc. Got a question? You'll get a friendly answer. We need more of these local businesses on Main Streets across North America to survive and thrive. While in Pendleton, I'll never go anywhere else. Why would I?

I said go to Zimmerman's first to get it, as they're just the best and they'll probably have it…read more They had it! And what they had was good quality. No competition elsewhere.

This is a well stocked local hardware store. I'm there often and the staff can always direct me to…read morewhat I need. Glad we have it local so I don't have to drive to another town to shop.

I wish I could give this place zero stars. I am a repeat customer, we were going here all the time…read more I came and waited for the store to open so I could grab something we needed. I asked the kids behind the counter to help me find something they just directed me to an aisle when I specifically asked for their help to find it. There were no other customers. They were literally just standing behind the counter. HORRIBLE customer service. Will never be shipping here ever again. Take your business elsewhere.

I have ordered deliveries from these people twice now and both times on the day of the delivery…read more I've had to call them to find out where my delivery is late in the day and was told the same thing that it didn't get put in the system they had to go find somebody to pull it and bring it out to me. Not good customer service.

The Kennewick store apparently has not trained their staff to deal with on line purchases. Griggs…read moreis a good store at all branches for in person purchases. With some staff training, they will be prepared to respond to on line purchases. I like my contact with in person staff. Everyone has been helpful. The cashiers have been helpful. Scot Adams ********************************* Ref.:Reference #- 117652 Document # 809337 On line purchase of handwarmers. It appears that your staff is untrained and unfamiliar with internet purchases form your web site. 1. Yesterday they could not locate transaction (12-27-22) 2. Today they hung up on me. Training is good for business. This must not be a unique problem. You site is only showing 2 1/2 stars.

Shaun Leach at the Kennewick Home Depot was extremely helpful with my purchase DeWalt Tough System…read more He work with me on my price comparison, finding all the items, and putting it together for me. He was very knowledgeable and helpful. Josh completed the check out process and was also very nice. Great customer service! Thank you'

ook money out of my account for a rental, then because of an issue on their end it's showing…read morepending on their end even though it's pulled 100% from my bank account. So now I'm out $300 with no rental, Mero the assistant manager didn't even offer any solutions or help with this issue. Horrible customer service. My company spends about $150k-$200k annually at this location on materials and tools, and approximately $20k-25k on rentals annually. Not sure how I feel about coming back to this location. Horrible experience

Called twice to make sure my lumber package would be ready when I arrived to pick it up. Even…read morethough they said it would be ready - it was NOT. Had to help pull the lumber and it took 2 hours. Some items had even been sold out.

Great help and assistance for someone who wasn't sure what they were doing. Mike helped immensely…read morewith a number of door problems and even assisted with cutting a bifold door down to fit. Always took our calls. Free delivery.

Went for Black Friday. They decided to do some sort of cannon launch? My family and I were by the…read moreplant section. There was no warning at all about the cannon going off. We heard screaming and what sounded like gun fire... we paused and waited.. we heard more "shot" like sounds and more screaming. My family and I instantly started running around the store frantically, finally realizing we were locked out because they locked the garden entrance. This was absolutely terrifying and traumatic. How can they consider Lowe's a Veteran safe place, yet have something so similar to gun fire for those who have PTSD. All they had to simply do was go over the intercom and announce a confetti cannon will be going off.

Over all, the flooring I bought was nice. The installation of flooring worked, until we discovered…read morethat the installers had nailed thru the hot water pipe that ran from the laundry room to the kitchen. House is on a slab and the pipe ran along the floor behind the trim they installed. Guess how long it takes for a trim nail to wear out enough for 6 holes to form and water ruin your flooring? 12 months. Lowes blames their installation crew, installation crew falls back on their 12 month installation warranty and I get to have new vinyl installed. $5k...wasted.

They are closed now but served Kennewick and surrounding area for over 100 years. It's sad to see…read morethis type of family run businesses disappear for the NO HELP BOX STORES. Washington Hardware will truly be missed. John and his family were more than just salespeople. They were friends to our community.

A terrific hardware store. All kinds of cool stuff. Everything from paint to power tools and cast…read moreiron skillets. Love this place