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Renewal by Andersen

4.2 (5 reviews)
Open • 8:00 am - 5:00 pm

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Services - Renewal by Andersen

Door framing

Door installation

Window installation

1 More Service

Window replacement

Renewal by Andersen Photos

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4 months ago

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1 year ago

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1 year ago

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2 years ago

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1 year ago

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Glass Nook

Glass Nook

2.3
(41 reviews)

If you like frustration, excuse after excuse, no calls returned, What I consider to be lies about…read moretiming and staffing and broken equipment, the absolute worst customer service I have ever experienced, weeks of waiting and other BS, than this is your place! If, however, you don't want to experience those horrors, Than STAY AWAY FROM THE GLASS NOOK on Welsian way in Richland. Please READ all the other reviews about this place, and you will get the picture. I should have NOT given them the benefit of doubt. Go ahead and contract them for a job, and you will understand! After several weeks of waiting and frustration, I finally picked up my items, which were never even touched, and I am looking for a real professional contractor to fix the mirrors (3) on my medicine cabinet doors. All this time lost,such a crying shame. You do what you want. You have been warned!!!! STAY AWAY!

I cannot review the quality of the work because we didn't end up hiring them. Why? Read below…read more I called because their website says their showroom is by appointment only. Because no one answered the phone, I left a message and after about an hour received a call back. The woman who called said she was there 8-4:30 Monday through Thursday. I said cool, see you this afternoon. Fast forward to afternoon. My wife and son came with me to look at glass shower doors which I indicated on the phone. When we walked in, the woman inside said "How can I help you?". I said we were looking for shower doors. The women then pointed to the three units on display and said "well there they are" and half pointed, half waved her hand toward them. So, we looked at them and while looking, this woman basically just stared at us with terrible look on her face. No smile, no questions, no nothing. Most unfriendly customer service I've had in a long time in a world where customer service has gone down the toilet. The Glass Nook is no exception to this. As we finished our 3 minutes of looking at their selection of shower glass, the women asked us "is there anything else you need?" To which we replied no, not really. My wife asked me if I liked anything and I said I did because the glass looked nice but I also said I did not want to do business with this place. I said this so it was clear to the woman working there that I was unimpressed with her attitude, the look on her face, and the overall experience. Go figure. Another crap customer service experience from another long established Tri Cities local business. My advice to this business? How about don't be an absolute grouch when a customer comes in to spend some money. This women made it look like we interrupted her TV dinner in the back or her doom scrolling session on her phone. Whatever it was, I hope it was worth the $2000 we may have dropped at the business. I will never again step foot in this business.

The Bearded Handyman

The Bearded Handyman

2.3
(3 reviews)

James, the owner, seemed like a great guy. I explained what I needed to do. He showed up to give me…read morean estimate for the cost of materials and his cost on labor (this was on a Friday). I agreed to the estimate and he agreed to my terms, I pay for materials at store, and he gets paid after. And then...well: 1.) Sends a text that same day on Friday after we met, and wanted to see if he could get paid upfront (deposit) before starting work because he's leaving town with family. And states that he could pick up materials after his trip on Sunday on the way back. I couldn't meet him and offer to go with him to hardware store on Sunday and meet him to pay for materials (in case if we missed anything). I DIDN'T HEAR FROM HIM SUNDAY. 2.) James sends me a text on Monday that he had a family emergency and wants to reschedule for Wednesday. I expressed my sympathies and agreed. 3.) James again sends me a text on Tuesday asking if he could meet with me to collect a deposit. I replied that I think he misunderstood me and and I do not pay for deposits beforehand, but that I could meet him at the hardware store and pay for materials. (THAT TO ME ASSURES THAT THE DEPOSIT IS SPENT SPECIFICALLY ON MATERIALS) 4.) He texts that I'm changing my "story" (whatever that means, this wasn't a damn book club meeting) AND THEN THREATENS ME WITH Better Business Bureau. Terrible customer service, waste of time, and waste of money driving out to meet him. I would give him 1/2 a star, but I can't. So 1 STAR for the Bearded NON-HANDYMAN.

James/The Bearded Handyman came to my home and did a few things but the one thing he had to come…read moreback three times to fix again and again was the silverware drawer. No biggie - I get that sometimes things need tweaked again - BUT then the entire drawer fell out because it was not anchored properly. I called and left a voice message and a text message................ instead of returning my call or text he has BLOCKED my number............I can't call or text him. Not very professional in my opinion. Debi Kennewick, WA

Renewal by Andersen - windowsinstallation - Updated July 2026

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