We purchased a beautiful slab of Snow Quartz from Costless and had Rock Hard Granite install it,…read morethe company had someone come out to laser measure our custom kitchen design and then the company itself installed. The kitchen still looks amazing a year later so I decided to give a great review. The employees were so professional and fast. I would definitely recommend this company.

Excellent experience with Rock Hard Granite! Price was better than the other two options we looked…read moreat. Rock Hard only charges for the stone used and not the whole slab. We also found that the selection at the base price was far better than the other options. The customer service and installation could not have been better. Installation was on time and the installers were clean, polite, and very careful. They put down tarps on the pathway in and worked over covered floors in the installation area. The office person we worked with, Kendra, was exceptional! Always happy to help, communicative, accurate and knowledgeable. As a former construction contractor in a previous life I had become frustrated with TriCities contractors. They are typically late, disinterested, don't return calls, are grossly expensive and their work was marginal. Rock Hard Granite has restored my faith in contractors. Strongly recommend!!

Ken was very helpful with a project I have.I asked him about a formica remnant.He found me a…read morebeautiful large piece that worked great on a table that was let's say damaged.He gave me a great deal!! I will always go to Ken for my renovating needs. Thomas Ravella

Absolutely horrible customer service. Gave my flooring contractor the run around for a week saying…read morethe flooring would be in the next day then the next then oh it's just delayed it's being delivered tomorrow. Meanwhile they literally had no idea where the product was, zero communication except lying on delivery dates. Own called me and took zero responsibility and never offered an apology never tried to correct the situation or their actions. Tried to blame me for the situation when they literally made phone calls in front of me unable to find the flooring. My contractor couldn't believe what was going on. Cancelled my order and went to Home flooring. Home flooring was amazing. Great customer service. They ordered the exact same flooring and even $200 cheaper than Luke's. I strongly suggest taking your business elsewhere if your considering Luke's Carpet. Absolutely unprofessional, they take zero responsibility, the owner has no customer service skills or tact with talking to people. Go check out Home flooring. They will take care of you and for. Better price.

Amazing customer service! Communications on setting appointment and arriving were appreciated and…read moretimely. Highly recommend GSS to anyone looking for help with countertops!

came over and said they couldn't mount the counter top because supposedly my cabinets weren't…read more"level" enough.. so they left said they would come back and mount that no problem once it was leveled.. when I went to level it, it was already leveled so idk why they were just leave but I heard there phone call and they were in a hurry to next job.. which is fine but when I called to see when they could come back out and do what they say they would do for me they try to charge me $200 to come do it. so Im just stuck doing it myself now.. really unrealiable company.. would not recommend you go thru them at all.

The store manager ( or district manager ?) read my review and contacted me to discuss the details…read moreof my experience. He was able to discuss the job details with the staff that we had worked with but he wanted to contact me and discuss them. I was really surprised to get a phone call. He was really nice and apologized for the poor experience. He informed me of a few things that I thought I would share with other yelp readers: 1. One reason the installation is more expensive than some of the other local businesses is that they offer warranty on the carpet. which was stated at the time of purchase and while we were looking at other installers none of them offered warranty on the carpet. 2. it seems that the store is new and that they are working through some of the different aspects of the business. Some people were not trained properly and he took full responsibility for that. 3. Great Floors has since stopped working with the people who installed our carpet due to many complaints. 4. He thanked me for my review and that they actually used it to help improve communication and to discuss procedures etc.. I was very pleased with my conversation. He expressed that they take customer reviews very seriously and they are improving/correcting the things that need correction. I am no longer in need for flooring but maybe the installation process will be better now for other people. I rated this a 4 star because I was very happy with my conversation and felt that the store manager took what I said seriously.

BUYER BEWARE! In 2022, because we had a good experience with carpet installation, we contracted…read morewith Great Floors Kennewick to remodel our two bathrooms. This work took over six months with many delays and re-dos. Now, only 3 years later, the shower floor is leaking. The subcontractor was Vadim Zolotnyuk, VZ Precise LLC. As soon as the damage was detected (June 2025), we contacted Great Floors and are advised they only provide a 1 year warranty. One year on a complete shower remodel? A shower should MANY MANY more years than this! The estimate to repair is more than $7,000 because the subcontractor also took the extra tile and of course it's discontinued. Our entire remodel cost well over $30,000. Customers should expect better treatment than this. DO NOT RECOMMEND.

We purchase our select building materials here and it's location is very convenient when performing…read moreprojects in this part of town.

Dear Manager! I just wanted to Thank you so much! Friday morning my car just died on Clearwater off…read moreSteptoe! I didn't know what to do! I called your store and 2 of your guys came out to help me push it!! I didn't get their names but I really wanted to thank you and them!!! We were able to make it to Papa's funeral in time! What a day!!

They gave me a quote to build my gazebo for certain amount of money…read more We agreed upon the amount. The project took 2 days They came back the 2day and requested double the price to finish the job. I sent them everything they needed and information they needed to be able to give me a price before the job was done. Downloaded all the information and sent it to them . Unfortunately I had a terrible experience dealing with them . Terrible customer service!

I highly recommend this business! Very responsive to messages, always show up on time, worked with…read moreour schedule, efficient and has reasonable pricing. We had a few quotes to replace our flooring and I'm glad that we found them. They know what they're doing and they are very pleasant to work with. Will definitely choose them again for future projects.

So, the first time I contacted them, they out within a couple of days and did a great job of fixing…read moremy sprinklers. However on the second go around, I had not heard anything for 2 weeks after contacting them. I sent an email asking if they had any idea when they would be able to make it and was told about a week out. Ok, I was good with that. I understand that in the spring and early summer that are going to be busy. 2 weeks ...still nothing. I sent an email stating I would try to find someone else to do the work. No reply. Everyone I've talked to recommended Gamache and said what a good job they did. Did I just fall through the cracks? Update: So...after 6 weeks and writing the review above, I was finally contacted about doing my repairs. They were able to get out the same day and the repairs were completed. Was contacted afterwards to see if the repairs were satisfactory. Replied that the were and was very happy with them. Was then asked to take down my original review! Really??? Stated that I would update. Couple of days later I received a call asking if I had received the statement. Huh? Yeah, I got it and it's in the mail. Gotta say....5 stars for the repairs (Jesse was great!)...1 star for the customer service. Never been asked to take down a review before.

I just called this business this morning around 9am, within an hour or so they had called back, and…read morewere fixing our sprinklers before noon. Inexpensive, efficient, friendly, professional. He stayed long enough to ensure the rest of the system was all working, replaced one other sprinkler, and we are watering our lawn again~!~! The cost of repair is Far cheaper than no water/lawn damage in close to 100 degree heat would be ~!~! TY Gamache Landscaping! They are billing us for the repair, which is also a plus. [as opposed to the last people we called, who wanted to be paid Prior to their work ???]

Excellent prices on Milgard windows and excellent craftmanship on installation. The window…read moreinstallation estimator was highly knowledgeable and the installation crew are very efficient. The window quality is definitely worth the cost.

We had all our window screens replaced. With Perfection, you get what you pay for. Very happy…read morewith the final product! I didn't know that screen material comes in different shades. We chose grey instead of black. I like it!