Had a great experience at this location top notch customer service Denise went above and beyond I…read morewill definitely recommend this place to friends and family

In the past 4 months I have had (5) different packages delivered by UPS and the 5 delivered…read morepackages were all delivered to my neighbors. I have tried to contact a UPS office and was promised this will not happen again. I have my address located on my fence and my house. I don't have a problem with Fed-X or regular mail.

Went for a passport appointment, I don't actually think there is any benefit to having an…read moreappointment, as you still must wait in the general post office line. Only one employee handling passport applications and pictures (she was great, though) and zero signage on where to go for passports, even though only one employee is handling them. When I got there I waited only about 10 minutes, but while I was waiting about 15-20 people got behind me in line without any movement made. I hope this post office gets more staff members and is able to upgrade their signage at some point soon. They don't make passport appointments intuitive for dummies like me! Side note: Apple Maps takes you to the employee only parking lot instead of the general parking lot, not sure why that is.

I've had to go into the office to get my packages 3 times now within the last week due to the…read moredriver not wanting to get out of their vehicle or saying there was a "dog" issue, when there's no animal issues in my neighborhood. Although the customer service in the office is very slim, they are helpful at least. This seems to be an ongoing driver issue. Very frustrating to have to go pick up my packages when they can easily be dropped off.

Marci is the best. I appreciate her hard work and effort for us still doing essential work and…read moreneed services. I really appreciate her smile and help today with something that is very important to my business I will def come back and recommend this place

Online, this business says it is open on Sundays 10am-4pm. But when I went there in person to drop…read moreoff a package, they are closed​​. Store is closed and dark, no body inside. This was on 10:15am Sunday morning, 12/07/2025. They need to update their online hours. ​​

Shawn was great to work with and helped me with a foam mounted poster for a Celebration of Life. He…read moreeven finished it the same day and I couldn't be happier with the quality. Other places (F-Ex, VistaPrint) charged more and said file was too small so quality might not be good. UPS handled my project with compassion and the poster has same sharpness as the original photo from my phone. Highly recommend working with them on any special print projects!! I'd add a photo but want to respect privacy of my friend and her loved one.

The service was swift! Each staff member was wearing a mask. All patrons were pleasant and…read morefollowing the social distancing markers on the floor. The store was clean and not loud! We enjoy our UPS Store!

Awful location. Will ship with a different carrier now. Corporate UPS needs to replace these owners.read more

Never had this problem here before, but have an Amazon return that was supposed to be able to drop…read moreoff without label or box. I printed the label anyway. Got to this UPS store, which I have done many times before. Today, they said I had to buy a box. Amazon (who is paying them) says I do not. Very poor customer service. I'll go to another store next time.

Mandy and Tiffany , best costumer service ever!! they help…read moreme to get what I need very quickly, thanks a lot !!!

The inability to purchase items off the website or from office Depot and have them delivered to…read morestore. I cannot use my home address and home Depot will not deliver to a PO Box. You can order stuff from store inventory to pick up, but not from company inventory to be delivered to store. This is something that you used to be able to do at good department stores 30 years ago. I'm not asking for the store to pay for it and hold and wait for pick up and payment I'm talking inlay for it and it gets shipped to the store.

The people here always greet me with a smile, don't keep me waiting, and have been willing to…read morecompare prices on various types of mail service on several occasions. The store is comfortable and welcoming, Pro Yakima, and incredibly efficient! I also love the location, parking, and easy in and out!

TL/DR: Fast, efficient, affordable, and friendly. What more could you ask?…read more The progeny just moved to NYC and their partner's espresso machine was here and since a latte is $9 there without additions, I thought it might be nice if they had their machine. It was in a box that was great for the shelf in the store and maybe for shipping on a pallet of other boxes, but not for the mail or for UPS. It needed another box and then to be shipped. My preference is for local businesses over franchises because all of the money stays as close to my community as possible so I did a little search and this one was convenient to my other errands. I used no other filter. The place was clean and bright, with tidy displays of local products (good place for gift shopping, perhaps), and the ranks of mailboxes at the front of the store. Someone came from out of the back before I got to the counter. I explained my situation, gave them the details, and the whole thing took about 6 minutes. An 18X18X10 inch box and the packing material for it plus shipping came to $44. I was pleased with the service, the atmosphere and the cost. I'll definitely be back to ship more of their stuff to them as their two year stint in the big apple continues.

I've never seen the two registers/lines they have here operating any time I've come here. As a…read moreresult, I've always been frustrated with how slow they are. Most people arrive just to drop off packages and only require a scanning, but because they only have 1 worker/register open, especially during rush hour (lunch and after standard work times), the line builds up and moves SO slow. That said, the workers here have always been friendly and it never is their fault for this--it's a management/ownership problem. With the actual UPS-owned location closed out by the airport, do you really have any other choice other than this place? No. So I recommend coming here during the early or mid morning if you can when there's less of a crowd/line.

Wow! I thought it was just me. He said he was the manager but I couldn't believe a manager could be…read moreso rude. I drove to staples to avoid that guy. Now the guy with the beanie that says 'obey" is very nice. Not a cross word from him. Polite, kind, and always smiling. Give that man a raise!!