I can only speak for this location as an access point to pickup up UPS packages. I don't use their…read moreother services. If you're lucky enough, and they find your package in the back, you will likely continue to receive notifications from UPS that your package is waiting for you because half the time they will forget to ask you to sign for your package and it will appear that you've never picked it up. As I write this, I just received three messages in the last 24 hours reminding me to pick up a package (that I already have) or they're sending it back. The rest of the time, you'll receive a notification that your package is ready for pickup, which it truly is, but they will claim it's not there or that they know nothing about it. Doesn't matter that it has a UPS tracking number, they will not check that. You will have to return another day and insist that your package tracking says it's arrived and...oh my goodness! Indeed it REALLY is there and was actually there all along! I only send to here from Amazon if the package cannot be sent to the Amazon locker. However, in the last year, I've had issues with this location at least 6-8 times and that is over half the total times I've had parcels delivered there. I am not bothered by employees making mistakes but this repetitive issue is not "mistakes", this is unprofessional. I would like to use this location because it's conveniently located, but I at this rate, it's becoming not worth it.

Thank you for taking the time to respond to my review. I appreciate that. Unfortunately, maybe you…read moreshould have spoke with your manager, Andrea first before responding. Had you spoken with her you would have found out she was in fact the person who attempted the first hole punch job. When she couldn't complete it, she went next door to Mike. And since she was the one who brought the pages back to the register and boxed them it would have been her to inform me that she messed up my pages and instead of being transparent and letting me know what she did, she said NOTHING. Thank you again for getting back with me. Your store definitely needs to work on workmanship, transparency, honesty and good work ethic. Have a good day!

Shawn was great to work with and helped me with a foam mounted poster for a Celebration of Life. He…read moreeven finished it the same day and I couldn't be happier with the quality. Other places (F-Ex, VistaPrint) charged more and said file was too small so quality might not be good. UPS handled my project with compassion and the poster has same sharpness as the original photo from my phone. Highly recommend working with them on any special print projects!! I'd add a photo but want to respect privacy of my friend and her loved one.

I used the UPS store on Road 68 for a second time to ship material for work. Both shipments I paid…read morefor next day delivery and both shipments were delivered a day late. I will not be using this UPS store again.....can't rely on them.

Their customer service is NIL! I walked in and the male employee "working" was literally laying…read moreon the midsection table. Lying on his back. He sauntered over to the register where I was standing- messing around with his phone. He mumbled something I couldn't hear and walked off. The woman working there made her way to the register and I asked her what she needed besides my Amazon return message. She told me she would have to print the label and it was $2 for the first copy, and $1 for each additional page. I would also need a box or I would have to purchase one. I just turned around and walked out. You folks should go visit the Pasco Road 68 location for some customer service tips. Also, not appropriate to be laying down in customer view.

my package was not delivered to address given it was given to a neighbor who said they never got it…read more nor was i notified that it was not and i filed a claim which they rejected saying they did deliver even though theyre associate gave me the address they said the delivered to I WILL NOT BE USING THIS COMPANY AGAIN THEY HAVE ALL YOUR INFO FOR ABSOLUTELY NO REASON because they dont communicate changes they made

The UPS store on Gage cross from Costco is owned by bad customer support person…read more I had printing from file done, 40 copies 2 side color. it cost about $1 each. when I opened the package at home, the pictures were way too dark. I brought them back the next morning, the person looked at it and said "I'll do it over, it's not right" I left to do shopping and when I came back the owner was there and told me she would reprint it only if I paid for it! UNACCEPTABLE!! 8524 W Gage Blvd Ste A-1, Kennewick, WA 99336

This store has had many improvements causing quicker handling of customers, they are very fast and…read moreefficient and always pleasant.

I visited 1/18/2025 & I literally walked in the door at 3:59 as they were getting ready to lock the…read moredoor. The lady let me in and was so kind and helpful. I needed to fly out in the morning for an emergency trip and realized late in the afternoon- I had to return 2 Amazon items. She was very helpful and courteous even though I was late in arriving. I don't recall her name but she and the male employee working were busy and didn't show that they would like to wring my neck. (TBH-I thought the Pasco store near my house was open until 4-only to find out they close at 3 in Sundays). Thank you Kennewick Clearwater UPS store.

I was helped by Shaiel Zamora, and he was great help, super clear with explaining the whole…read moreprocess, overall 10/10.

If you come here, don't expect to get any help when you try to use the computer. I wasted $14…read moretrying to log on to check my email because I needed to print out a form for direct deposit It was a hassle trying to figure out how to get to the Internet browser. Unfortunately I have to go back today to log back on and finally print my form so that I can get my money direct deposited. At least this time it shouldn't cost $14 to try to navigate the system to try to get things done. Also, this location does not have post office boxes to rent, so don't waste your time coming here to rent a post office box

Out of the FedEx locations that I go to, I prefer this one as the service is always consistent,…read morefriendly, and helpful. Never in my life would I expect someone in a shipping company to ask about my day, or offer to add additional packaging and repack pack for me, but this is the kind of service they perform! I still have mixed messages about their cutoffs for express shipments so I end up going to the airport for assurance but if I'm doing non-priority shipments I'll come here!

I called Jeff with an urgent Notary need and within minutes he was on the way to my home, even…read morebefore typical business hours. Very professional and courteous, I would highly recommend Jeff and will be a repeat customer!

Jeff was able to assist my elderly mother the same day I called him. We so appreciate these…read moreservices and would recommend him when the client isn't able to travel.

Mandy and Tiffany , best costumer service ever!! they help…read moreme to get what I need very quickly, thanks a lot !!!

The inability to purchase items off the website or from office Depot and have them delivered to…read morestore. I cannot use my home address and home Depot will not deliver to a PO Box. You can order stuff from store inventory to pick up, but not from company inventory to be delivered to store. This is something that you used to be able to do at good department stores 30 years ago. I'm not asking for the store to pay for it and hold and wait for pick up and payment I'm talking inlay for it and it gets shipped to the store.

B&B printing was a pleasure to work with! They were professional, fast, and very helpful! Kathy…read morewent above and beyond to make sure that we were happy with our final print job! I will definitely be using them again!!

Not only were they the least expensive quote I got for a major project at work (a sizeable company…read morein Umatilla County area with multiple branches), but they were very friendly, efficient, and responsive. When I picked up my order, they provided a tip about which type of marker would work best on my final laminated product (which I would have totally blown!), plus they were kind enough to escort me in my pregnant state to the bathroom. Very clean and professional business, helpful and responsive staff, and good prices. What more could you ask for? :) Based on my experience, I highly recommend B&B and will definitely be reaching out for future requests.

Wow, did I take my Mini to 88mph & engage my Flux Capacitor to the '70s?!…read more The orange/brown shag carpeting and lack of capacity to use debit/credit cards made me feel like this place was frozen in time. The Mail Center's been around since 1983, but the place just feels trapped in the '70s. I needed to get something shipped 2nd Day Air....I was starting to feel wary to use this place from the get-go. When they said it would cost $67 for shipping, I was a little shocked, but when they said they couldn't take my Visa, I was done with them. (I ended up going to the UPS Store and they hooked me up for $47). Yeah, you can go Old School & Back To The Future with a visit to this place.

Only taking cash or checks is an inconvenience if you're not prepared for it. On the other hand,…read moreI've had expensive electronics, that had been packaged at a UPS Store, show up ruined because of poor packaging methods. These guys do the best job I've ever seen of packaging things that you can't afford to have damaged in shipment. They may cost a bit more than some shipping businesses, but if I'm shipping something irreplaceable this is where I go.