Shawn was great to work with and helped me with a foam mounted poster for a Celebration of Life. He even finished it the same day and I couldn't be happier with the quality. Other places (F-Ex, VistaPrint) charged more and said file was too small so quality might not be good. UPS handled my project with compassion and the poster has same sharpness as the original photo from my phone. Highly recommend working with them on any special print projects!! I'd add a photo but want to respect privacy of my friend and her loved one. read more

The service was swift! Each staff member was wearing a mask. All patrons were pleasant and following the social distancing markers on the floor. The store was clean and not loud! We enjoy our UPS Store! read more

Amazing customer service. Always happy to help you and make returning a Package a joy! I will Always come to this store. read more

I used the UPS store on Road 68 for a second time to ship material for work. Both shipments I paid for next day delivery and both shipments were delivered a day late. I will not be using this UPS store again.....can't rely on them. read more

Great location! Easy access in the parking lot. Super clean when you walk in. Absolutely everyone who works there is always smiling and welcomes their customer when they first walk in. Also they actually play music in their store! Not like the post offices with no music and feels like a prison when you walk in. Also I didn't realize they do major/large scale printing at a super high quality! Love the people, love the store. It's great! Keep it up y'all! read more

The UPS Store - Front entrance and parking lot - Printing Services Near Me - Pasco, Washington

Excellent customer service. This store gets a little busier in afternoon and the team handles is well. This location offers, scanning, copying, a notory, and much more but all I needed. While traveling these store s are a life saver. No Wifi here read more

It's obvious that Matt, the manager of this store, takes great care in selecting a customer-service-centric team! Every time I go to drop off or ship something the staff is friendly and polite. Today when I went to this UPS Store, Ian helped me and was very kind even when I needed to open my package and tape it up again before shipping. I just want to add that the manager wasn't there when I was experiencing this level of customer service. True testament to the manager and his team that their jobs are helping people not just doing a good job when being watched. They work well together and provide top-notch service! read more

The only UPS store in town I will use. The staff are so kind, helpful, and always help me organize my returns. Really appreciate everyone that works there! read more

I went to the UPS store on Rd. 68. All of the customers were wearing masks correctly but some the staff were not wearing masks correctly. Many of them had their noses uncovered! I told one of the staff members that their mask had slipped down. She shrugged her shoulders, said nothing regarding the mask but pulled the mask up to cover her nose. Earlier this year I went into the UPS Store and one of the staff was not wearing her mask over her nose. I called the store when I got home to mention my concerns over the lack of proper mask wearing. I was told that the mask was uncomfortable and it was hard to wear it all day. I am a nurse. I know it is hard to wear the masks but it should be done to protect ourselves AND others! read more

My story is long so I'll spare you only to say, thank you for all that you have done for me to get my 25 year business back on it's feet when I moved and settled in Tri-cities. Shelley, you're outstanding, Felicity, thank you so much for your help and time. Carol, I'm happy to call you my friend. Thank you for your hard work and design eye. Matt, you're on my Christmas list, lol! Thank you, UPS Pasco Road 68. Thank you for helping me. You're worth every penny. read more

Was always afraid of going to the post office because I had a couple bad experiences. The first time I came into the Pasco Ups Store I was scared that all shipping places would be the same and I would have the same experience. BOY WAS I WRONG! Nothing but friendly people who truly want to help! I no longer make my Dad drop off my packages for me! I now get excited to do my Amazon returns, shipments and drop offs because I know I will be welcomed with a smile! read more

My favorite UPS Store! Pleasant staff with friendly faces, always genuinely helpful and inviting!

This place is great! I've been in to mail a few packages and have always had AWESOME customer service. The people who work here are very friendly. And they're open until 7pm. Eat that, Post Office. They offer a ton of different services, including: laminating (small stuff), copies, color copies, mailboxes, banners, business cards, notary service, and tons more. I'd definitely recommend this place. read more

This is the friendliest location I've ever visited. I'm greeted warmly and my agent always appears interested and goes over and above to assist. I'm there frequently and I can be a time consuming customer. I'm always reassured to take my time, we'll do this step by step. They always are professional and helpful. Great location! read more

Super kid friendly!! Definitely quick to get people through the line. Amazon returns take 30 seconds. & don't tell anyone but kids might leave with a sticker read more

I had my Christmas cards designed and printed by Felicity in the print department. She did an excellent job! I love how they turned out.

Love this place. So convenient and helpful. Just bring my stuff I need to mail and they take care of it all for me.

I went to this Pasco location to ship items to western NY and the staff was wonderful. Matt assisted me throughout the whole process and it was a difficult time as I had come to Pasco because I lost my father. The care and patience and thoroughness I was shown by him was awesome! I highly recommend using this location for any needs they could provide for you!! I am very grateful read more

A+++ Shelly Barnes goes above and beyond when it comes to Customer Service and the best in the Tri-Cities when it comes to print!

If you are looking for excellent and personal 'stay with you to the end of your project' service, then THIS is your printing 'go to' place. The staff at this UPS store are immediately attentive, very experienced and knowledgeable, and will go WAY out of their way to make sure that you have your product in time and done to your exact specifications. I had a very large, detailed and complicated printing project that involved more than 47 individually designed signs of various types. Shelly Barnes guided and worked with me from start to finish in a short amount of time. She was fantastic, and all of her support staff were wonderful, as well. They are the best! Thank you UPS Pasco, and thank you Shelly Barnes. read more

I needed a couple of copies made from a thumb drive. Shelly helped me and was amazing! She was so helpful and friendly. I did not bring them much business at all but she made me feel like a valued customer just the same. read more

Simply the BEST customer service and pricing! I moved out of State and needed to use UPS freight service to ship computers and many household items to CA. Randy, the store manager couldn't have made this task more simple for me. Outstanding, efficient and personal customer service. The price to ship an almost 500 pound crate (built by the UPS store themselves) was unbeatable. It was about a 1/4 of the price of other local UPS stores and freight shipping companies. Highly recommended! read more

The people here are so nice and friendly! They printed my resume for me at no charge and were quick about it! I definitely recommend them for any printing services you need :) read more

I had an urgent project where I needed printing job done. They understood my urgency and the importance of the task. This group really helped me cross the finish line. My proposal would have suffered without their help. read more

This store is wonderful! This Christmas I had an idea to find vintage images online and blow them up poster size to frame on my walls for the holiday. The store was so kind as I emailed images I liked, and they reviewed to see if they could be enlarged without the pixels looking grainy, etc. I made a couple trips into the store and talked to Shelley who was wonderful. After all that effort my large prints came to just $8. I felt bad they spent all that time helping me for only $8. This was definitely top notch service and great pricing. I definitely recommend them. read more

I use this location for print services. They are professional and do great work. Fairly priced and very friendly. I'd recommend them to anyone hat needs print services. read more

I love the people here! They treat you with great customer service and always make sure they leave you with a smiling face. Best UPS store in town. Not to mention they always have great Christian music playing in the store, it's awesome to see these people really put their faith into practice at work. God bless!! read more

Very convenient, nice location, friendly customer service but very disappointed with overall experience. I went to drop off package and apparently my package was not to par so I was charged for a box, plus customer service, plus packing fee. Come on now I could have done that myself. RIDICULOUS!!! I won't be back what should have cost $8 cost me $18. Since I wasn't able to see that everything got put in box as should be I will cross my fingers and hope they can at least get that one right since it relies on me getting $150 back. read more