This is a super helpful and friendly place. I was in two separate times a day apart and three…read moredifferent people helped me figure out how to get what I needed. Their copy prices are great, especially compared to FedEx or UPS. 10/10.

So diverse and open-minded to new ideas and opportunities to serve the Tri-Cities area…read more Military-owned and family operated.

Shawn was great to work with and helped me with a foam mounted poster for a Celebration of Life. He…read moreeven finished it the same day and I couldn't be happier with the quality. Other places (F-Ex, VistaPrint) charged more and said file was too small so quality might not be good. UPS handled my project with compassion and the poster has same sharpness as the original photo from my phone. Highly recommend working with them on any special print projects!! I'd add a photo but want to respect privacy of my friend and her loved one.

I used the UPS store on Road 68 for a second time to ship material for work. Both shipments I paid…read morefor next day delivery and both shipments were delivered a day late. I will not be using this UPS store again.....can't rely on them.

I visited 1/18/2025 & I literally walked in the door at 3:59 as they were getting ready to lock the…read moredoor. The lady let me in and was so kind and helpful. I needed to fly out in the morning for an emergency trip and realized late in the afternoon- I had to return 2 Amazon items. She was very helpful and courteous even though I was late in arriving. I don't recall her name but she and the male employee working were busy and didn't show that they would like to wring my neck. (TBH-I thought the Pasco store near my house was open until 4-only to find out they close at 3 in Sundays). Thank you Kennewick Clearwater UPS store.

I was helped by Shaiel Zamora, and he was great help, super clear with explaining the whole…read moreprocess, overall 10/10.

Their customer service is NIL! I walked in and the male employee "working" was literally laying…read moreon the midsection table. Lying on his back. He sauntered over to the register where I was standing- messing around with his phone. He mumbled something I couldn't hear and walked off. The woman working there made her way to the register and I asked her what she needed besides my Amazon return message. She told me she would have to print the label and it was $2 for the first copy, and $1 for each additional page. I would also need a box or I would have to purchase one. I just turned around and walked out. You folks should go visit the Pasco Road 68 location for some customer service tips. Also, not appropriate to be laying down in customer view.

my package was not delivered to address given it was given to a neighbor who said they never got it…read more nor was i notified that it was not and i filed a claim which they rejected saying they did deliver even though theyre associate gave me the address they said the delivered to I WILL NOT BE USING THIS COMPANY AGAIN THEY HAVE ALL YOUR INFO FOR ABSOLUTELY NO REASON because they dont communicate changes they made

I can only speak for this location as an access point to pickup up UPS packages. I don't use their…read moreother services. If you're lucky enough, and they find your package in the back, you will likely continue to receive notifications from UPS that your package is waiting for you because half the time they will forget to ask you to sign for your package and it will appear that you've never picked it up. As I write this, I just received three messages in the last 24 hours reminding me to pick up a package (that I already have) or they're sending it back. The rest of the time, you'll receive a notification that your package is ready for pickup, which it truly is, but they will claim it's not there or that they know nothing about it. Doesn't matter that it has a UPS tracking number, they will not check that. You will have to return another day and insist that your package tracking says it's arrived and...oh my goodness! Indeed it REALLY is there and was actually there all along! I only send to here from Amazon if the package cannot be sent to the Amazon locker. However, in the last year, I've had issues with this location at least 6-8 times and that is over half the total times I've had parcels delivered there. I am not bothered by employees making mistakes but this repetitive issue is not "mistakes", this is unprofessional. I would like to use this location because it's conveniently located, but I at this rate, it's becoming not worth it.

Thank you for taking the time to respond to my review. I appreciate that. Unfortunately, maybe you…read moreshould have spoke with your manager, Andrea first before responding. Had you spoken with her you would have found out she was in fact the person who attempted the first hole punch job. When she couldn't complete it, she went next door to Mike. And since she was the one who brought the pages back to the register and boxed them it would have been her to inform me that she messed up my pages and instead of being transparent and letting me know what she did, she said NOTHING. Thank you again for getting back with me. Your store definitely needs to work on workmanship, transparency, honesty and good work ethic. Have a good day!

Postal Annex has become my one stop shop for package mailing, having keys made, buying children's…read morepresents, and now passport photos. As an example, stopped by today to mail two packages, have passport photos taken, and keys made - all completed in less than 10 minutes and with their usual positive and polite customer service. Highly recommend.

Absolutely the worst customer service. Ever since the new owners took over it has been an…read moreunpleasant visit with the current employees and male owner, who is extremely rude. I've been bringing my business here for 10 years, and they have officially lost a customer for my personal and business use.

Absolutely love this place! The owner is always friendly and helpful. They can help with any of my…read moreshipping needs as well as my personal mail box! Absolutely amazing deal and they ease my stress by handling all of our packages with care. We use this location for both our personal and business mail boxes and love the convenience of having our mail delivered here as having them delivered to our home or business has proven unsafe in the past. Thank you Mail

Came by to drop off package on Saturday April 18 at 5:55pm . sign said you close at six. Lights…read moreout no one there. fyi

Awful location. Will ship with a different carrier now. Corporate UPS needs to replace these owners.read more

Never had this problem here before, but have an Amazon return that was supposed to be able to drop…read moreoff without label or box. I printed the label anyway. Got to this UPS store, which I have done many times before. Today, they said I had to buy a box. Amazon (who is paying them) says I do not. Very poor customer service. I'll go to another store next time.

B&B printing was a pleasure to work with! They were professional, fast, and very helpful! Kathy…read morewent above and beyond to make sure that we were happy with our final print job! I will definitely be using them again!!

Not only were they the least expensive quote I got for a major project at work (a sizeable company…read morein Umatilla County area with multiple branches), but they were very friendly, efficient, and responsive. When I picked up my order, they provided a tip about which type of marker would work best on my final laminated product (which I would have totally blown!), plus they were kind enough to escort me in my pregnant state to the bathroom. Very clean and professional business, helpful and responsive staff, and good prices. What more could you ask for? :) Based on my experience, I highly recommend B&B and will definitely be reaching out for future requests.