This is a super helpful and friendly place. I was in two separate times a day apart and three…read moredifferent people helped me figure out how to get what I needed. Their copy prices are great, especially compared to FedEx or UPS. 10/10.

Such a great atmosphere and the staff is so helpful with a large variety of my needs. I look…read moreforward each time I go in to check my mailbox.

Shawn was great to work with and helped me with a foam mounted poster for a Celebration of Life. He…read moreeven finished it the same day and I couldn't be happier with the quality. Other places (F-Ex, VistaPrint) charged more and said file was too small so quality might not be good. UPS handled my project with compassion and the poster has same sharpness as the original photo from my phone. Highly recommend working with them on any special print projects!! I'd add a photo but want to respect privacy of my friend and her loved one.

The service was swift! Each staff member was wearing a mask. All patrons were pleasant and…read morefollowing the social distancing markers on the floor. The store was clean and not loud! We enjoy our UPS Store!

This 5 star rating is an accumulation of my many Amazon returns to this location on Clearwater Ave,…read moreKennewick WA. Not once have I ever been disappointed with the customer service. Always greeted with a smile and as busy as they get, the agents never seem to be impatient or stressed out due to the volume of people lined up. In a day where customer service is generally lacking, this location always delivers.

I visited 1/18/2025 & I literally walked in the door at 3:59 as they were getting ready to lock the…read moredoor. The lady let me in and was so kind and helpful. I needed to fly out in the morning for an emergency trip and realized late in the afternoon- I had to return 2 Amazon items. She was very helpful and courteous even though I was late in arriving. I don't recall her name but she and the male employee working were busy and didn't show that they would like to wring my neck. (TBH-I thought the Pasco store near my house was open until 4-only to find out they close at 3 in Sundays). Thank you Kennewick Clearwater UPS store.

Their customer service is NIL! I walked in and the male employee "working" was literally laying…read moreon the midsection table. Lying on his back. He sauntered over to the register where I was standing- messing around with his phone. He mumbled something I couldn't hear and walked off. The woman working there made her way to the register and I asked her what she needed besides my Amazon return message. She told me she would have to print the label and it was $2 for the first copy, and $1 for each additional page. I would also need a box or I would have to purchase one. I just turned around and walked out. You folks should go visit the Pasco Road 68 location for some customer service tips. Also, not appropriate to be laying down in customer view.

my package was not delivered to address given it was given to a neighbor who said they never got it…read more nor was i notified that it was not and i filed a claim which they rejected saying they did deliver even though theyre associate gave me the address they said the delivered to I WILL NOT BE USING THIS COMPANY AGAIN THEY HAVE ALL YOUR INFO FOR ABSOLUTELY NO REASON because they dont communicate changes they made

Had a great experience at this location top notch customer service Denise went above and beyond I…read morewill definitely recommend this place to friends and family

I needed to ship some ammunition to a FFL. The first store said UPS stores cannot ship ammunition…read more I called customer service at the number they gave me and they gave me this store. Since it is a UPS store I tried to call and see if indeed they will ship for me. Wait time was over an hour. I gave up. UPS does not have good customer service. I waited over an hour with 1-800 customer service to get this business and I'm not going to wait another hour for them to give me the run around even more. What a sorry business I can't get a straight answer in a timely way. At least the delivery people are competent and friendly.

Maybe the "+" in the name stands for "we ship FedEx." I had to send back an online purchase using…read moreFedEx shipping and was worried that I'd be making a 100-mile drive, round trip, just to send back a $20 item. I'm super happy that this business ships FedEx. It is a small store located in the Plaza Way strip mall and is closed on Sundays but open on Saturdays (just with reduced hours) and open M-F. I was in and out of the store in a flash. No line, just a lonely, friendly clerk at 10:30 on Saturday morning. If I need to ship something FedEx again, this will be the place!

i was shocked at the rudeness of the woman at the counter. if you need a passport photo, take my…read moreadvice and go to Staples, where all of the employees are friendly and helpful. I have never, in the seven years I have now lived in Walla Walla, ever been treated so rudely!!! She obviously does not care about return customers.

Came by to drop off package on Saturday April 18 at 5:55pm . sign said you close at six. Lights…read moreout no one there. fyi

What a mess of a "mail n more" place. The "CEO" Teresa came out with an attitude from hell and was…read morebad mouthing us to another customer in close promixity of my niece after we asked for an itemized receipt of a $113 total --- understandably so, any customer would question a total that high for some copies, a scan and two certified mail letters. After I mentioned she was being overly aggressive, she insisted she was not while still behaving insanely rude. The poor staff member she had was unable to handle the tasks herself and was improperly trained so made mistakes although she was trying her best to be kind through the entire interaction. I am appalled at the customer service and even the attire of someone whom claims to be the CEO. This place is an absolute joke; unprofessional and disgusting customer service with zero etiquette. My mother has frequented this place and I have advised her on many occasions to handle her copy, print and mailing needs here. However, after the way we were treated today, we will never return and make sure we alert the community of the behavior and unprofessionalism. TIP: FEDEX, UPS and USPS will be WAY cheaper and friendlier. Mailing costs alone will be at least 33% less and you will just need to print out at staples or actual UPS store (wish I had known this sooner).

Awful location. Will ship with a different carrier now. Corporate UPS needs to replace these owners.read more

Never had this problem here before, but have an Amazon return that was supposed to be able to drop…read moreoff without label or box. I printed the label anyway. Got to this UPS store, which I have done many times before. Today, they said I had to buy a box. Amazon (who is paying them) says I do not. Very poor customer service. I'll go to another store next time.

B&B printing was a pleasure to work with! They were professional, fast, and very helpful! Kathy…read morewent above and beyond to make sure that we were happy with our final print job! I will definitely be using them again!!

Not only were they the least expensive quote I got for a major project at work (a sizeable company…read morein Umatilla County area with multiple branches), but they were very friendly, efficient, and responsive. When I picked up my order, they provided a tip about which type of marker would work best on my final laminated product (which I would have totally blown!), plus they were kind enough to escort me in my pregnant state to the bathroom. Very clean and professional business, helpful and responsive staff, and good prices. What more could you ask for? :) Based on my experience, I highly recommend B&B and will definitely be reaching out for future requests.