This 5 star rating is an accumulation of my many Amazon returns to this location on Clearwater Ave, Kennewick WA. Not once have I ever been disappointed with the customer service. Always greeted with a smile and as busy as they get, the agents never seem to be impatient or stressed out due to the volume of people lined up. In a day where customer service is generally lacking, this location always delivers. read more

I visited 1/18/2025 & I literally walked in the door at 3:59 as they were getting ready to lock the door. The lady let me in and was so kind and helpful. I needed to fly out in the morning for an emergency trip and realized late in the afternoon- I had to return 2 Amazon items. She was very helpful and courteous even though I was late in arriving. I don't recall her name but she and the male employee working were busy and didn't show that they would like to wring my neck. (TBH-I thought the Pasco store near my house was open until 4-only to find out they close at 3 in Sundays). Thank you Kennewick Clearwater UPS store. read more

I was helped by Shaiel Zamora, and he was great help, super clear with explaining the whole process, overall 10/10.

This franchise is absolutely terrible. Yes, For those that don't know, The UPS Store is not the same as UPS. They are a franchise. I recently found this out, because they most certainly will not tell you. I went on the UPS website to figure out how much it was going to cost to ship a small package. It came out to $10.71. Perfectly fine with that. Since UPS drop off recently closed in Kennewick, I decided i'll go to the UPS store about 3-4 minutes away, and mail it there. I informed the guy I calculated the price online, and he just kind ignored me and went about his spiel for the package particulars. Then he asked me if I wanted the cheapest route. I told him again I already figured out the price on "THEIR" website for ground shipping. He then proceeds to tell me the price will be $27.63 to ship the same package! Almost 3 times the amount. I just said cancel everything, I'll ship it elsewhere. The employee wasn't rude or anything., and I don't necessarily blame him, They are more than likely trained to NOT tell people that they are NOT UPS. I blame their senior management and this franchise owner. That is beyond price gouging. It's highway robbery. To the owner of this franchise. Do Better.. Maybe be honest with customers, and do some actual research to make your pricing competitive instead of obfuscating the truth about being UPS, and trying to rip people off. read more

Wow! I urge you to ask how much something will cost beforehand. I guess it was my fault for thinking it wasn't going to cost over $61 to fax 20 pages. Just absurd and felt deceived really. read more

The UPS Store - Complete scam - Shipping Centers Near Me - Kennewick, Washington

Their was a very rude worker named Jadden I was wearing a skirt and he kept looking down every time I'd bend over to grab a package after a few minutes he came over from behind and helped me pickup a package in a very weird sexual manner read more

The UPS Store - Shipping Centers Near Me - Kennewick, Washington

YOU will need to COUNT YOUR OWN COPIES, I know hard to believe in year 2021! YES, you'll need to count 105 copies if that what you used. apparently they don't have a way to count jobs in between each other. I think it just a setting Copies defaults to 8.5 x 14 size do you'll need to select. Once again, a setting. Most of these stores don't have WIFi. Staff is helpful and nice. Customers, good luck. read more

Sorry to say The staff is not much friendly. They charged us to print the label and also for taping it. read more

My wife and I found UPS store to be helpful and friendly to work with. They went out of their way to be courteous and help us with our mailing. J.M. read more

Took in a computer to return to an online store. The retailer asked not to have the RMA written outside of the box (mostly so they can reuse the box). When I took it to the store, the initial employee was helpful. All of a sudden this lady with an attitude appeared. "What's in the box?" She barked. Then barked more orders at the other employee on what to do. Made her look a fool. Then expressed the RMA needed to be written. I stated the shipper doesn't want that. So she read me the riot act and told me she had to. After she did that she demanded I open the box since I had insurance on it as it was valued at 1200. She started ripping it apart and didn't listen to me as I told her it was in two boxes. So she saw the other box with a dumbfounded look and said. "eh it's ok.". The lady was very rude, condescending to me and the other employee, and made the whole experience atrocious. I will never go to this UPS store. And actually, I will use FEDEX for packages. What a joke. read more

Took in a UPS prepaid package (Zappos.com) and they wanted $1 to put a piece of tape on it. After I picked myself off the floor I took my box home, taped it up myself, and had UPS come get it. Really!?! You just lost an ongoing customer over a 3 cent piece of tape? read more

I've been here multiple times to mail packages for various reasons, and each time I leave I tell myself that I won't be going back here. This time I mean it! The customer service is non existent and I seem to have more knowledge of how to ship a package. The gal working looked very disheveled and was totally clueless to what was going on, not to mention her demeanor was overall rude. If you have a choice, I would go to the Fed Ex store on Columbia Center Blvd! If Yelp allowed zero stars this place would be the king of the no star read more

The UPS Store - Shipping Centers Near Me - Kennewick, Washington

Maybe new employees? I was in and out with a receipt for my package in 3 min. The cashier was friendly and pleasant. Normally UPS doesn't offer the receipt and I always want one so I was pleasantly surprised when she offered. Great business :) read more

Wow! As I read through the very few reviews I am So glad I never had to encounter those members of the staff which they were describing as horrible people. Just the other day I was in this shop and was helped by a young lady whom explained the options available to me and helped me understand how things work. She helped me get, what turned out to be the perfect box to package two garage door openers in for return. I gotta say, it was an experience like I thought it might be, I come in, they help, I leave happy! The end! Thanks, Will, Kennewick. read more

twice in a span of one week they have a delay on my orders , would rather go with fed ex any day of the week and plan to do so

Very rude!! Both of the ladies in there were just plain rude. Most people who go into a business that advertise all the services they offer assume that those are what they'll get. These ladies seemed put out that I didn't know how to ship a box or what label I needed. I understand it's a busy time of year but the package I shipped didn't need anything special and I didn't have a deadline to have it out by. I won't be going back in there and I'll make sure my friends know not to go there. Do your job! Don't act like I -the customers-am supposed to know how everything works. read more

The kennewick location was horribly understaffed and very crowded we were unable to get a single package in 15 minutes

i took my product with label to this location product was my cell phone took it in on the 9 of august Saturday, label was 2 days shipping , i understood the cell phone was not going to be sent until Monday the 11 th of august the company just received the phone on August 15th Guess they forgot to send my product on Monday ... this phone is my life and i expected it back within 7 to 10 days now will be well into September . thanks for making my product a priority!! read more

If I could rate a zero I would. First off our mistake missing the package unfortunately nature called at the wrong time. However the delivery driver left the instruction sheet blank. How are we suppose to know what action to take out of the several available options?Which fine it was late I assumed dude was tired. I spent two hours on the phone the next day between three numbers trying to figure out where my package was as I needed it asap. Then I was informed I would not be able to pick up my package by the time I needed it by because it was already out for redelivery. Awesome I don't have reliable transportation so even though it was late I wouldn't have to hunt it down. I'm assuming I was lied to so whoever I talked to could go about there day or the delivery person decided not to show up a second time because my package never arrived. I am angry you people have wasted valuable time. The accuracy and customer service leave much to be desired with this company. If given the option from now on I will look for alternate ways of delivery. read more

Had a mailbox at UPS store for quite a few years. Ever since store transitioned to new owner and management in 2016 the entire store went to heck. Have had my mailbox canceled twice even though was paid in full. They said it was a computer error, yet they still tried to charge me late fees for their computer error, even after they admitted mailbox was paid in full and I showed them the receipts. No Customer service and place is completely incompetent. If you are business looking for professional mailbox service, take your business someplace else. All they do is make excuses: Its the computer's fault, its the previous owners fault, its a new employees fault as they did it wrong. read more

I can understand your frustration, but all mailing stores store have to buy their own supplies and if they provide free tape to all their customers, I don't think that will be justice to other customers who come for packaging service. read more

I just have to say this store is absolutely my favorite store to go into. I go outta my way to get to this location because it is always clean and the staff has always been pleasant and helpful to me! I know that when I go in there my package is going to get to its destination safely and although I don't always like the price I am always satisfied that they package it correctly and it gets there without any damage! read more