I had a number of issues with my T-Mobile account through Customer Service. After getting nowhere,…read moreI contacted Dylan at the store location where we purchased the phones. In a matter of an hour, he assisted with a three-way call with Customer Service and resolved the problem that had taken me hours to try to resolve on my own. The store employees at this location rock.

My mother and I spent 3 intense hours in Tmobile getting a new account and phone set up for me and…read moregetting a new phone for a family member. I won't go into details, but at the end of our visit Dylan had spent quite a bit of time answering several questions between 4 of us and lots of troubleshooting. We were so thankful for his patience! Many thanks to Dylan at Tmobile in Pasco!

I went to return a watch I bought just three days earlier and was told there'd be a $55 restocking…read morefee. After asking if it could be reduced or credited given my 25+ years as an AT&T customer, the manager came back and said she could lower it to $33 -- which I agreed to. However, after the refund was processed, I noticed she had only adjusted the fee to account for keeping the original $26 tax I paid. This felt deceptive and lacking in transparency. When I asked for her manager's contact info, she refused to provide it. Thankfully, AT&T online support resolved the issue and credited my full amount back. Unfortunately, I can't recommend this location due to the poor communication, lack of honesty, and unwillingness to put the customer first.

These guys were great to deal with, very friendly, attentive, knowledge and nice. Recommend coming…read morehere over the others.

I bought a new phone and tried to transfer my contacts, etc., with no luck. So I went to the US…read moreCellular store in the Winco parking lot in Richland. The young lady there worked and worked, and was able to transfer my info! I was impressed with both associates there, their use of masks and plastic shields for protection. I've been with US Cellular for 20+ years and have good service - except for certain pockets where the signal gets weak.

Jessica greeted me right away and helped me with my copies. She had time and actually copied our…read morefamily cookbook for me. From out of town it would come again.

If you come here, don't expect to get any help when you try to use the computer. I wasted $14…read moretrying to log on to check my email because I needed to print out a form for direct deposit It was a hassle trying to figure out how to get to the Internet browser. Unfortunately I have to go back today to log back on and finally print my form so that I can get my money direct deposited. At least this time it shouldn't cost $14 to try to navigate the system to try to get things done. Also, this location does not have post office boxes to rent, so don't waste your time coming here to rent a post office box

Awful location. Will ship with a different carrier now. Corporate UPS needs to replace these owners.read more

Never had this problem here before, but have an Amazon return that was supposed to be able to drop…read moreoff without label or box. I printed the label anyway. Got to this UPS store, which I have done many times before. Today, they said I had to buy a box. Amazon (who is paying them) says I do not. Very poor customer service. I'll go to another store next time.

I really wanted to move my PO box here because there business model I liked. But if you drop off…read morepre labeled packages, they take DAYS to be picked up and a confirmation email sent. I am going on 4-days now and I am still waiting for these packages to be scanned! Which I do not understand unless their employees are being shady or USPS is not serving this location daily. (Another concern!) All other drop off locations are scanned within 24-hours; All UPS Stores, Yokes etc. But here it takes days! So I will no longer be using Mail by the Mall for any of postal needs.

This is my go to mail spot. Always great customer service and friendly staff. Highly recommend.read more

Rating: (only because 0 stars isn't available!!!)…read more I am leaving this review to warn other patients, especially those dealing with severe mobility or safety hazards, about the deceptive practices and hostile customer service at this location. This nightmare actually began on May 17th, when my diabetic doctor submitted a prescription for a basic shower bench to accommodate my degenerative neuromuscular condition (FLNC gene mutation with myofibrillar myopathy along with diabetic polyneuropathies), which presents an extreme fall risk. Bellevue gave that office so many ridiculous administrative hoops to jump through that the doctor eventually gave up, believing they were doing something wrong. Because Bellevue made the process impossible, I had to wait until July 1st for a new appointment with my General Practitioner (GP) to start the entire process over again. My GP sent over a brand new prescription and my physical muscle strength chart notes by July 6th. Yet, for another full month, I was gaslit and given a rotating "word salad" of administrative excuses. My case was supposedly assigned to a caseworker named Leah, but she was completely MIA. I called and left messages for Leah at least half a dozen times, and she never returned a single one of my calls. When I finally called my health insurance provider directly, they confirmed they had ZERO record of Bellevue ever submitting a claim, and explicitly stated that a prior authorization was not even required for my item. (Which was one of the reasons given for the hold up) Bellevue lied to cover up their own internal backlogs. When I called back to address this and demanded to speak with Leah, I was blocked and handed off to a representative named Karen. Instead of an apology, Karen told me the item was "magically" rectified and slated for delivery the next day and didn't need that prior authorization. When I pressed her on the lack of communication, she became dismissive and huffy, defensively asking, "Well, do you want it to be delivered tomorrow or not?" The day of delivery, a supervisor named Ryan called me only two hours beforehand to make sure I was home, continuing the same dismissive gaslighting. To make matters worse, the driver arrived and dropped off a massive, three-panel transfer bench that would not physically fit into my short bathtub. When I called back to address this, Ryan became visibly upset with me for being upset, turned the blame onto me, and acted completely confrontational. He tried to rewrite history about what he originally told me regarding the equipment size, ignoring the physical reality of my standard bathroom setup. While Ryan did ultimately correct the mistake and deliver the proper 18-inch seat today, the gaslighting, total lack of communication, unreturned phone calls, and hostile attitude from staff members and management when caught in their own administrative failures is entirely unacceptable!!!!!! No disabled patient should have to fight a medical supply company this hard just to receive basic, life-safety equipment. Look elsewhere if you want honest service and professional communication!!!

Gibson was beyond amazing!! VERY friendly, helpful and knowledgeable. He's a CSR now, but was a…read moredriver before that so he knows his stuff. He was able to answer all my questions about respiratory supplies and billing Medicare. Overall, what a great experience!