Everyone that works there could use a personality. They also could at least act like they want to help you. We came over from Verizon with six lines. Terrible customer service. So far T Mobile has been better than Verizon, except the girl that works on Ely in Kennewick, she was especially and purposfully unhelpful. read more

I Like your Services for Cell Services and WiFi I'm interested great at working with Coustomers read more

T-Mobile - Mobile Phones Near Me - Kennewick, Washington

Stopped by this 124 S Ely T-Mobile to check if they had a phone that I wanted, but was told it did not come in stock. All of the workers were staring at me that worked at the store even those from the back room because the doors were open. The young sales guy told me why did I come here go to your local tmobile read more

To start with, T-Mobile itself offers excellent service with a great business model. That was what got me in the door to begin with- we needed a change from our "other" carrier... SO I walked up to the front of this nice, clean store, and was greeted immediately by Maria. She is very knowledgeable about the available products and services, and she was able to answer all of my questions and concerns regarding the signal coverage that I had. She informed me of some promotions that I was actually unaware of, and helped me to make the most informed decisions that I could to best take advantage of things that would suit our needs. Thanks to Maria, my husband and I are now enjoying our upgraded phones with 5G, a cellular bill with zero hidden costs or fees, our Netflix subscription is now free to us, and our young daughter has a phone line to use at home- for free! I'm not the world's most decisive person, and I was having trouble deciding which phone I really wanted. The manager of this store and Maria both actually brought their personal phones out so that I could feel the actual weight of each one- not just trying to guess what it would feel like while tethered to a wall with a cable on the back. I thought that was very nice, and it helped me make my decision. These folks are top notch down to earth people who know their products and care about their customers, and they will help you get exactly what you need and try their best to get you the best deal they can. Thanks again, Maria! read more

I stopped into the store at 124 S Ely, Kennewick, WA. I had bought a new Pixel 6 and I asked them if they would help me transfer my data from my old phone to my new phone. I had my doubts because I stopped at a different TMobile store right before that and they weren't able to help me. I think Alex took that as a challenge. He tried the standard cord from one device to another, but that didn't work. From there he worked some kind of magic and when was finished I had every app with all the data. Absolutely everything that that was on my old phone is now on my new phone. It was like majic! Daniel, the manager has trained his people well. While we were waiting for the data t transfer, Alex introduced me to T-Mobile internet and gently told me about the features and pricing. He didn't try to sell me anything, just explained everything and told me how it would benefit me. I came very close to walking out with it and will more than likely go back and get it. Had he tried to do a hard sell, I might have never gone back. Alex also set me up with Paramount+ and I didn't even ask Even though he is young, you could tell right away who was in charge and that his employees liked and respected him. Daniel didn't seem to mind how long it was taking to transfer my data. His calm demeanor made everyone visiting the store feel at ease. There was another employee working that day. I'm sorry but I didn't catch his name. He was probably the busiest guy in store. Not only did he help customer's, but I think he was on phone duty. One call I overheard ( I had no choice but to hear because the volume coming out of the other end of the phone made it impossible not to hear it). Anyway, he had a very disgruntled customer on the line and he handled like a real pro. They were both laughing by the end of the call. This is, by far the best T-Mobile store, or for that matter any phone store. As long as they keep the same employees, I'll never use any other store. The service is excellent and professional. And their customer service is truly second to none. I can't give these guys enough stars. I wish every small business could conduct the selves that way. Without hesitation I recommend this store to anyone looking for professional service from highly trained, extremely nice employees. read more

I love this t-mobile. By far the best customer service. They were very patient and helpful with all the questions I had about my new phone. As soon as I walked in they were ready to help me although they seemed busy with customers. They must have been trained carefully because they balanced the customer service amazingly. read more