I needed help with my phone. Alexander spent time with me and treated my concerns with a high…read moredegree of concern and utmost professionalism. I ended up buying another phone and he helped me through the process. I have bought my last three phones from this store. Never going to the mall again !

They are not honest. They tell you one price and charge you a lot more. I tried to discuss with…read moremanager Shawn and he said let me look into it and call you back. He never called back and now won't take my call. They are not an actual Verizon business , just a contract sales business. I spoke directly to Verizon who explained we were treated unfairly and are helping fix the charges that were wrong ! Verizon told me not to go there again and I never will!!

Maybe become a customer oriented business. Most expensive…read moremobile service provider. I do not recommend that anyone goes with Verizon. Worst experience I have ever had with any type of customer service type organization.

Every single time I have ever gone to the store I am told in accurate information and given the…read morerunaround. I came in a few days ago to do a trade-in, but they said I couldn't do it yet, because my order was not showing as picked up even though I had done it two days earlier so they told me I could go to any Verizon store and do it in a couple of days. I just went to the store now and they said no it has to be the corporate store that does it.

She brought my iPhone back to life after a good drenching. Save me from having to get a new iPhone…read moreor go through insurance to receive a new one ! She did her work quickly and promptly. ...and she has a beautiful dog so there's a bonus. I know several other people that are very supportive of her business transactions. She's very affordable and dependable. Nicely done

I went in for a cracked screen repair, and Christy was so nice and so helpful. She started right…read moreaway, and the $300 repair only took half an hour. I got back and she had my phone charging for me and even put on a screen protector for free. Christy is very caring and gave us Washington/Oregon recommendations since we are visiting from California and even her dog Nova gave us a friendly welcome.

Dishonest and incompetent! First of all they do not know what they are doing and on top of that,…read morethey cover their ineptness with shady business practices. Monday July 23 I visited the store where they didn't have enough associates and they had zero clue of what they were doing. After waiting 30 minutes to talk to someone all I wanted to do was move my services over from Verizon and add a line. I was told that I could get iPhone 8 for free or upgrade to iPhone X and pay the difference monthly, I chose the latter. The transaction was less than smooth as the associate Fabian had no clue how to transfer a line over and had to call a friend for help. After being unsure of what he was doing he eventually got my existing iPhone switched over and then it was time to add iPhone X. He said that I just needed to pay the sales tax of $98.97 and then the monthly payment will be around $15. They said that they were out of stock and needed to order it. He then asked for my card to process a payment for the tax of $98.97 and the phone would be shipped to my house and I bring it in for them to activate. I had asked why not just ship to store since I have to come in anyway. He said that's just how they do it. I asked for a copy of the paperwork and he said it will be in the box. The following morning when checking my bank account is when I got the shock that instead of the authorized amount of $98.97 there is a charge of $498.97 on my account! I then immediately call the 800 number where I was rather rudely told that there was a $400 security deposit added, she then told me she couldn't do anything since the charge originated from the store and that I would need to go to the store when they open at 10am. So I get there when they open. Fabian is there and so is the manager Jammie Horn. They then say that there must be some sort of mistake and they would take care of it and that I could wait. Jammie then goes and hides in her office for an hour and Fabian comes out and says he made a mistake and says he had not seen the deal killing security deposit requirements and that there was nothing that they could do besides cancel the order to refund my money. They also then said that they couldn't do it and that I needed to call the 800 number again. This is where it got even more ridiculous where I was told only the store could stop it and after a couple hours of back and forth they said that they submitted a ticket and that will stop it. Later in the day after checking with Verizon where mind you I can walk out of there with 2 phones and no security deposit because they entered my information in their system correctly, I noticed that they had signed me up for only a 2gb plan instead of the unlimited I had asked for. Requiring another call to the 800 number where the agent further informed me that the deposit was needed for credit reasons and not resolving my plan issue, a 20 minutes hold and I was suddenly talking to her manager. I was then informed that there was no way that Fabian could not have seen the deposit requirement and just processed it anyway to get the activation credit. And was informed that the shipment of the phone holding up my $498.97 was being cancelled and my funds would then be released. So not the case. As I got notification that UPS has a package on its way to my house. I then called the 800 number where I was then informed that I need to wait for the package to arrive and then physically take it to the store where this problem originated so they can then process the refund of nearly $500 that still will take a week after that. After speaking with a manager at the call center I asked for the district manager info to talk to this store managers boss and still have not been contacted back.... Imagine that. Way to drop the ball and ensure that I will never do business with you ever again! At what point do I get compensation for my time and effort here?

Came to this location to swap my phone out. A representative named Spencer helped me out…read more Everything went well till I asked em to transfer pics+contacts from my old phone onto my new one. At this point I could tell he got bugged. He said he wasn't able to transfer pics but that he can transfer the contacts. He only transfered a few and not all my contacts. I didn't notice till I walked out and checked my phone. Next time u come here don't let Spencer help you cuz instead of helping you he will do the opposite and the crappy customer service he offers! By the way I also had a credit on my account and they cleared my account credit!! So I switched to a different company. Worse customer service, reception!!

This is a SCAM! No customer support to back up what they sell. They call it month to month, but…read moresell you a phone that is locked into cricket, so it might as well be a contract!

The gal was very helpful on helping us decide which route we needed to go as to have 5 lines. There…read morewas a deal going on the week we went in. Got our switch completed from AT&T to cricket and have been pretty satisfied as to the service. Don't notice any huge difference from 1 provider to the other.

This is the only Spectrum Cable Store other than in Walla Walla Washington that I am aware of. Long…read morelines. I didn't have a bad experience per-say as I already know Spectrum is garbage, so I went there expecting that.

Worst WiFi in the world no exaggeration as I was trying to write this down while using spectrum…read moreWiFi guess what it wouldn't load last time I checked if im paying for the best WiFi service but receive the worst internet possible

Avoid this like AIDS. This is the most sorry excuse for internet service I have ever had to suffer…read morethrough, I had better service literally ten years ago. They make this fraudulent claim that the service is is comparable to cable/dsl service. What a joke, and an unfunny one at that. At peak times, I was sitting around waiting for simple google searches to finish (if they didn't time out). I was pulling like 800ms ping times, and download speeds slower than a 56k modem. Youtube and other video? Great I guess if you enjoy buffering.. buffering.. buffering.. Im not a gamer but I would imagine it would be impossible. You will probably get all lagged out and some evil cloak dude will steal your +1 sword or whatever. The real awesome part is they tried to charge me $220 to leave them after 3 weeks of service. If I just decided to up and leave randomly fine, I'm not upholding the contract I signed. What about them upholding their end of the contract though? You don't just randomly up and leave someplace after 3 weeks. Charging me money to leave because I cant search text on google? I fought with them really hard too, I phonestalked them every single day for almost 2 weeks straight. Talked to tech support, tier 2 support, account services, account transfers, etc etc. Wow, how many times are you going to tell me to spin the modem around? Just shut up and disconnect me without a huge fee. Also, forget about just taking the modem back where you got it from, no can do. You have to set up the return on the phone and mail it in. "Clearwire where we make it easy", hah! After searching on the internet and talking to the customer "service" it seemed apparent my sad little tale of woe is not all that uncommon. Not to mention the angry lady at the store complaining about it, dropping them, and paying a fee when I picked the equipment up. It was an omen I guess. The only thing Clearwire "makes it easy" is the removal of dollars from your bank account. I wonder how many people would leave if they dropped the huge fee. I finally talked someone else who didn't seem to mind them into taking over my account, good riddance to bad trash. Id give them zero stars if Yelp let me. And don't just take my word for it: http://www.yelp.com/biz/clearwire-kirkland

Horrible customer service. Went across the street to US cellular they helped move contacts over…read morefrom an IPhone. lesson learned I will switch to US Cellular! Rob 509-627-9300

Not too shabby, wife almost disconnected her line since she talked to a AT&T representative over…read morethe phone about getting an upgrade since she was due for one. The lady says that she has to pay a $200 deposit plus another $200 for the phone and activation. Long story short, we walked in and the gentleman that helped us got her a upgrade at no cost and a new IPhone 6 with a new plan, they literally saved a customer yesterday. I still think Verizon is a better cell phone company with better coverage