I needed help with my phone. Alexander spent time with me and treated my concerns with a high…read moredegree of concern and utmost professionalism. I ended up buying another phone and he helped me through the process. I have bought my last three phones from this store. Never going to the mall again !

They are not honest. They tell you one price and charge you a lot more. I tried to discuss with…read moremanager Shawn and he said let me look into it and call you back. He never called back and now won't take my call. They are not an actual Verizon business , just a contract sales business. I spoke directly to Verizon who explained we were treated unfairly and are helping fix the charges that were wrong ! Verizon told me not to go there again and I never will!!

I got hooked up with service and was not told about all these hidden fees. I pay a fee 39.99x 4…read morelines called set up fee, then when I download the app see my next bill, another service fee 35.00 x 4 -HECK NO!!! I take them back and they don't refund my money, call 800 number said to go back to store. Juan Cruz refused to refund my money. That's a good way to earn easy money. 39.99 to transfer a phone number to different carrier WOW! They steal your money. I don't know how much more money they were going to jack me with 2 new phones... He was super sweet to take payment and offering all this money back in 2-3 months when you can't get out and contract begins. I went to SPECTURM only paid 20.00x4 got hooked up and am enjoying GREAT SERVICE!! IF YOU ARE WISE DO NOT SERVICE WITH VERIZON.

It was a great evening to stop in and complete a quick audit of my Verizon charges. The staff was…read moreeager to assist. Listened to our concerns, and researched information to confirm our questions and concerns. The person assisting understood we needed more clarification on a few services outlined, and she connected us to a person by phone who has authorization to dig deeper! Overall, this location will become our new "home" location to check on our services, upgrades, and payments!

Great company that stands behind their work. We had our house wired with broadband connections. One…read moreof the connections seemed to be dropping once we started using it, months after the work was complete. No questions asked, they came out and re-terminated the connection and fixed the issue. A+ Customer service.

So I was really nervous switching over to US Cellular. I was with Verizon for a decade and was…read morehaving anxiety venturing into something new. Thank God I did. Rosie was extremely phenomenal to work with. She went above and beyond in the service she provided. Her customer service is on point. You can literally call her at any hour of the day and she resolves every issue for u. The way she broke down the charges, explained the service and the process really was amazing. Most companies don't take their time explaining what r going to see on ur bill., future bill or etc. And I have been shopping around for a month or more. Really glad I came into this store because I know for a fact when I have an issue, there will be a reliable team that well help out.

My husband and I have been with AT&T since we were married more than a decade ago. Since I never…read moregot service in the building where I work, I was interested in switching to a new carrier that would be able to provide me the coverage that I need for work. After asking my coworkers who did get service, I came up with only two carriers that could meet my needs. One was Verizon, which I was unwilling to go with because we were paying what we already considered to be a pricey monthly bill, and we were not interested in paying MORE money per month. The second was U.S. Cellular, which for some reason I had never even considered previously. Silly me. My only hesitation to leave AT&T was because we had an excellent representative (Looking at you, DJ!) who took very good care of us whenever we needed anything- sometimes even through Facebook Messenger. He always went above and beyond. Due to circumstances beyond his control, I needed to switch. Obviously, I was nervous after having ten years of experience and expectations with AT&T. Enter Amy at the Road 68 branch of U.S. Cellular. After working with representatives at another location and attempting to set up a meeting to go over plans and prices with my husband there (schedules can be complicated, after all) and have our ducks in a row as far as the preferred hardware was concerned (because I was told I could NOT bring over either of our AT&T phones), the ball was dropped and the day before our scheduled meeting was to happen I received a phone call stating that not only were both of our phones out of stock, but that they could not be ordered without first SIGNING UP. This came after being told just the day before, "Don't worry, we have your phones in stock all the time and don't need to pull them." Yeah. I was not very happy. I'm IN customer service and before I EVER tell a customer that I have something in stock I make sure I'm holding it in my hands. That being said, I was quite frustrated and called over to the Road 68 store to inquire about stock there. That's when I talked to Amy. This lady KNOWS customer service! She let me vent to her about my frustration, and although she also did not have what I wanted in stock, she told me that she would speak to her manager and call me back within a few hours. I gave her my number and went back to work. When she called me back later in the afternoon, she told me that she had communicated to her manager what had happened to me at the other store and that she wanted to earn our business. She obviously cares very much for people and takes pride in her company, because she was very concerned with my feelings toward U.S. Cellular. I have a great amount of respect for people like her. After speaking with her manager, she was able to pull some strings and have the phones that we wanted transported from another city by another representative who was attending a local meeting. Due to her desire to work with us, my husband and I agreed to head over there after work and meet with her that very evening. Once we were there, she also told us that while my husband's phone would not be compatible with the new service, mine would be. She actually checked my phone, unlike the gentlemen at the other location who apparently just wanted to make more money off of me by selling me another phone... What's this? Another honest and trustworthy representative? That was the moment when Amy became the 'Real MVP' in my eyes. My hubby knew I *really* wanted the new phone though, so he decided that we needed it anyway. I was completely ok with it at that point also, because if anyone deserved to make money that day it was Amy. I was only sorry that we kept her there well past her shift. Despite being stuck at work until nearly two hours after her shift ended (carrier switches take awhile), she never once expressed displeasure or became impatient with us, and she treated our 5 year old daughter like her own. If anyone is out there looking for an honest and hardworking representative for their wireless needs, I highly recommend Amy Cobble and the team at this location. Oh yeah... and I get coverage where I need it, when I need it, with unlimited data now from U.S. Cellular. I guess you could say that I'm a very happy customer. :)

Extremely talented staff. Owner, Paul Carlisle has assembled a well rounded group of technicians…read moreand designers. Whether you need a simple tune up or a complete new computer or phone system this company will take great care of you. I have used them several times over the years and am always impressed.

I hired OlsenDaines for my bankruptcy case in 2025. I would not recommend them, after my…read moreexperience. TL;DR: My lack of confidence in OlsenDaines' data management and organization, as well as staff training and communication, is why I can't recommend them. Your priorities may be different than mine, so here's a breakdown. __The Good:__ They allow you to pay in installments. Total cost was in line with the standard/average (just over $2,000). The lawyer himself was competent, attentive, and personable. We only met once (to review and sign documents), and he ensured that documentation was comprehensive and that I knew what to expect. There was follow-up after the trustee meeting, so I didn't have to wonder. __The Bad:__ I've never dealt with a more chaotic and incompetent office staff. I started off with one assistant (who requested a specific set of documents from me), then a month later was handed off to someone who appears to be disconnected from the process entirely. This person was unable to track what items I'd sent and which I needed to send. Every few weeks, they'd email saying they needed something which I'd already sent. When I pushed back, they'd say they needed something else, totally different, now. They'd ask for things that didn't apply to my case, I'd explain why I couldn't provide those, they'd say OK....then 3 weeks later ask for that same thing. They didn't understand what they were asking for, or why. "The lady who does our filing said so" was the answer on more than one occassion. This meant that I was repeatedly forced to do work they could (and should) have done, like list out every paystub I submitted to them on a spreadsheet, which it turns out they didn't actually need. Even after I paid in full and submitted all the documents requested, they delayed filing and continued to ask me to submit more things (including items I'd already submitted). So apparently the person asking for sensitive personal information didn't have visibility into the data they'd already collected. If they don't have established processes and tools to manage my data, I assume they also aren't protecting it. I was handed off to yet another person after the filing, to sign paperwork. And yet *another* person sent me an update on the case and asked me to leave a review. None of these individuals are who I spoke with initially on the phone, when I hired OlsenDaines. None of them explained why I was being handed off to them. And none of them laid out what to expect from their office during the process--so each handoff was a worrying surprise.

The help I got from Olsen/Daines/Tim Coleman was outstanding.They did a very good job. Always kept…read moreme informed and if I had a question , it was answered on same day. I was very pleased with their service..thank you Tim Coleman and Olsen Daines Larry & Cindy Koch

Timely, thorough, knowledgeable, pleasant and professional. Thank you…read more Fair cost for the work.

Responsive, fast and friendly service. Great price for a car key duplicate, and he also had me test…read morethe key before charging me. Excellent service!