Went for a passport appointment, I don't actually think there is any benefit to having an appointment, as you still must wait in the general post office line. Only one employee handling passport applications and pictures (she was great, though) and zero signage on where to go for passports, even though only one employee is handling them. When I got there I waited only about 10 minutes, but while I was waiting about 15-20 people got behind me in line without any movement made. I hope this post office gets more staff members and is able to upgrade their signage at some point soon. They don't make passport appointments intuitive for dummies like me! Side note: Apple Maps takes you to the employee only parking lot instead of the general parking lot, not sure why that is. read more

I've had to go into the office to get my packages 3 times now within the last week due to the driver not wanting to get out of their vehicle or saying there was a "dog" issue, when there's no animal issues in my neighborhood. Although the customer service in the office is very slim, they are helpful at least. This seems to be an ongoing driver issue. Very frustrating to have to go pick up my packages when they can easily be dropped off. read more

I don't know if its just me or the mail carrier gets to the house later and later sometimes its at 3pm sometimes it's at almost 8pm ? what is going on or sometimes it doesn't show up at all. I currently have a package " out for delivery" for 2 days now yet no mail or package came today.. read more

1) Delivery often after 10:00PM, which the PO blames on staffing. Suddenly their problem filling positions has become my problem. 2) My mail is delivered to the wrong address. 3) Informed delivery shows mail for me but the PO insists Informed delivery is wrong. Meanwhile, I don't have the mail. 4) Mail is missing and when I call customer service I am told it could take months to resolve the problem. 5) I find keys to something (?) in my mailbox that do not fit any mailbox. 6) I was told my mail would be delivered by 1:00PM today but was delivered after 5:00PM today. 7) PO clerks try to help but cannot - seems the problems are systemic and exacerbated by part-time carriers who are clueless. 8) No one ever answers their phone, Yakima's number seems to be malfunctioning (no ring tone), and Seattle's wait time today was 54 minutes. read more

Get your stuff together....yall suck!!! Packages arrive then get transferred just to arrive back there again later in the day...figure things out and get people their packages when they're supposed to get them!!!! read more

Delivery sucks Now west Richland is with pasco and you can't get packages delivered there correctly either My daughter's package says delivered in Benton city read more

Greetings . ×Franklin April 18th 2020 Saturday morning 11:47 am, United States Postal Service Employee By given name: Franklin . provided excellent customer service. Retrieving Mail on hold & utilizing diligence to help when lines are long.and 5 people ahead of me Way to go for keeping your eye out and going the extra mile read more

Although I've had nothing but positive experiences at Pasco Post office, I'm writing this in particular to thank a worker there, by the name of Ina. I had medication being sent through the mail and it had gotten lost once long before it reached tri-cities. It was found and ended up at Pasco (where it should have been.) But unfortunately, somewhere after it left Pasco, it got lost again on the way to my local post office. I was frantic as the medication was now 2 days late. I called my local post office and there was nothing they could do. When I called Pasco (the last place it had departed). I spoke to Ina on the phone. She REALLY went above and beyond to try and help me track down this package. She spoke to me and got all the details, took down my name and number, then she started to search all over the loading docks and in every possible place a package might have gotten off track (even though it had clearly checked out of Pasco and was headed somewhere else entirely. She still double checked just to make sure). Ina tried to track down this package in every way she could think of. She also spoke to the post master at the local post office where I live. I received the package the next day. But that wasn't the end of this story to show to Ina and her willingness to go the extra mile. This evening she called me at 6 pm, I imagine she was done for the day by then, probably exhausted and ready to go home. But instead, she reached out and called just to make sure I received my package and got it all in one piece. I cannot believe she took the time to make that call, when we all know how busy and overworked the post office is right now (ESPECIALLY at this time of year). Thank you, Ina. (I really hope I am spelling your name right!) But you deserve massive kudos for being so professional, kind, diligent and thoughtful. GIVE THIS WOMAN A RAISE!!!!! Also, I appreciate the extended hours of the Pasco Post Office and any time I've had to go there, the facilities are clean and the staff are always very friendly. It's not my local post office but I've had to stop by a few times here or there and it's always a positive experience. (If a manager or supervisor, or someone up the ranks in the postal service would like to get in contact with me. I would gladly tell you the story directly and give you even further details of how very helpful, kind, and dedicated Ina was. My name is Stacey and you can reach me at DuchessStacey@gmail.com.) read more

To the point of harassment, this sorting facility & my mail carrier repeatedly deliver mail that is not ours to our box. The previous owners have not lived here since May 2018. It matters not that we cross out names, write "return to sender" or "not at this address". They put it back in our box! I filled out all the right forwarding information when we moved. These well paid civil employees are lazy. read more

If anyone from the Pasco USPS office is reading this, thank you for ruining my Christmas plans. Somehow you managed to lose two parcels that are "confirmed" to be delivered in my mailbox. One was allegedly delivered on 12/15, the other was 12/19. What's going on? This is ridiculous! i'll read more

The clerk at the Court Street location in Pasco Washington was rude and completely disregarded the Handle With Care marked on the box and shook it right in front of me in response to my asking if he had heard any sounds from the box. If the 2 ducklings inside had not already been killed violently by whoever handled the box before this guy his shaking it would of knocked them off their feet and sent them rolling back and forth. Not one person that touched the box was careful with it. Their complete disregard and callousness killed two tiny ducklings. It was obvious the box contained something alive and was marked clearly to handle with care, read more

Unreliable. I am constantly getting others mail or coming home to find wet boxes in my driveway instead of my covered porch. This place and the delivery service is the worst I have experienced. read more

I absolutely hate these people who are not held responsible for anything. Typical government BS. Always losing my packages. They won't let me file a claim in the office. They always say "it's probably out for redelivery" B---- it's been a month! It's not coming back I'm not waiting anymore!!! F---- losers! read more

The key for a cluster 'package' box does not work around the 4800 block of Indian Ridge. Calling the post office is useless, no one will ever answer. I don't keep a pen & paper with me when I pick up mail to let the carrier know I can not get my package with a defective key. read more

Shit service, never answer the phones, lost packages and absolutely unreliable. I grew up in the Alaskan wilderness and had more reliable mail delivery. Absolute joke that this is the service for an area as large as this. Would love to give this zero stars. read more

Oh my God this place in Pasco is a joke. The turnover of postal employees is ridiculous. Cant reach anyone there. When I can the supervisors are very rude. I literally have a different postal carrier every week. Assuming this is just turnover due to bad conditions. Not sure. I would rather travel to another city than deal with this place. read more

This is the NEW 2020 - Pasco,Washington Post Office Customer Service Number: 509-543-2187 http://www.PascoPostOffice.com/phonenumber read more

The Pasco, WA post office doesn't answer the phone (509-543-2189) during business hours. I called Friday, April 20 at 4pm and several times on the 21st from 11am to 1:30pm. A computer answers the phone and then hangs up after saying to stay on the line. Trying to reach a human through the contact info on USPS is impossible as well. USPS is using a robo caller and trying to do voice recognition. I tried several phone options. I pressed "0" and the robo caller says it doesn't recognize that option. The USPS appears to be a very unprofessional group of government union workers. read more

I really don't know what these people are playing at. Now this post says Pasco WA. I want to be very clear. This review was of the Opportunity Post Office in Spokane Valley WA. This post was originaly written 12/7/14 but Yelp somehow moved it to the post office for JBLM. Which is interesting because the other posts on THIS post office seem to be from the Tri-Cities. Anyway... "I wish there was a zero star rating. The service at this post office is consistently bad. It is not unusual to be in a long queue and watch post office workers leave the counter and not come back. Just the other day I was watching one worker in super slow mode stamping a stack of nearly 50 envelopes. There were over 10 of us in line and the other worker just left. We were all at the mercy of the unfriendly staff. Save yourself a headache and a long wait. Drive a couple of miles to Veradale where you will get friendly service with hardly any wait at all." read more

Phone service is terrible, automated voicemail takes forever and when they finally send you to an operator the call drops everytime.

I would leave zero stars if I could. My mail carrier is a complete idiot. JUST READ THE NUMBERS ON THE MAIL BOX. I haven't received any mail in over a month. When I called multiple times it says wait to be connected to operator the never connects you. I receive mail for a someone with the same apt number but different letter than mine. This post office is the worst! read more

JT and Laura were extremely helpful in trouble shooting an on going issue with delivery at a commercial building here in Pasco. Thanks a ton! read more

Pasco post office never fails to disappoint. This is where I come to be treated badly whenever my day is going too well. Same surly employee talking down to me as last time I couldn't avoid coming here for something important. Next time I go and his window opens up on my turn I'll take a pass and let the person behind me go first. read more

I happened upon this Post Office by mistake...not my mistake, but the mistake of a Richland Postal carrier (a package slip was left at my door and the address for the Pasco Post Office was on the slip!). This is a fairly big Post Office. The workers at the counter were nice and helpful (they were also perplexed as to why I had a Pasco package slip!). read more

My mail man in West Pasco Jose is the best. He works late hours to make sure my mail gets delivered. He even walks it to my door when it's cold out. He is so friendly. He even made sure my father made it back to his house while out walking on a hot day! Jose is one in a million. Thank you to everyone especially Jose for all you do! Angie Costanzo- Carpenter. read more

If you ever wanna contact this place via phone don't bother, they won't answer. I was on hold for 20 minutes and nobody came. Absolutely ridiculous. Understaffed and the worst service possible. You'll get your mail faster with a carrier pigeon. If I could rate negative stars I would. read more

Incredibly RUDE service!!! It's employees like this that make me rethink spending my money on their service. To the lady with long black hair who works in the back... let's try treating customers with kindness and respect instead of making them feel like garbage. Sorry that I paid for 50+ packages to have you gripe about how I'm not suppose to bring them to the back of the store (because OH GOLLY, they all won't fit on the front counter). And then when we ask what we're suppose to do instead, she doesn't even have a clear answer. So disappointing how disheartening and unprofessional someone can be. read more

Wow, kind of speechless after my encounter with one of the employees here. I can't speak for everyone else but the older gentleman yelled at me and made me feel like I made a mistake and was an idiot. That's no way to treat a customer. I pray to God I don't ever have to deal with this post office again. read more

Worst service ever. Too lazy to deliver package at front door so they say they were unable to deliver because there was no access. I'm home all day and there is nothing in the way!!!! They're just too flipping lazy to get out of the truck. read more

Here is the US Inspector General where one can file a complaint. (for what it's worth). Guaranteed jobs, pensions and hard to fire even if doing lousy jobs. Time to privatize. https://www.uspsoig.gov/form/file-online-complaint ................................................................................... Unfortunately, my Amazon UPS service used the local Pasco USPS. I ordered deicate natural oils and left a HUGE sign on my front door to KNOCK loud (my desk is about 6 feet from the front door) and I went out only to check on my lawn watering and found my package sitting in the very hot 95 degree sun. I called UPS and the customer rep (very professional) informed me that UPS SurePost means the local Post office takes over. The next time I will contact the seller to make sure it is UPS all the way. Like others, one only wasted time and minutes trying to call. I lived in NYC for 33 years with some of the worst Postal experiences - this experience is right next to that. read more

Ok, the people at my post office are very friendly. My mail carrier seems very friendly, however I never see/speak to them. The "customer service" for usps just absolutely SUCKS!! Good grief...get the mail out of the government!!!! read more

This is the second time that I got a notification that my package was delivered to the lock box guess what nope. When I called the post office in pasco the phone rang then went to the busy signal. This has got to stop read more

Pasco Post Office cannot or will not answer their phone. Tried to call about mail never showing up that was clearly addressed to address in their jurisdiction/zip code area and sent directly from another post office. Just want answers yet cannot even get a hold of them. read more

This is not the first time, I have received other people's packages and mail in my box. But this takes the cake..... mail person delivered 4 packages and jammed them in my box BUT scanned 5 PACKAGES, but only delivered 4.... now they are making me feel like I am lying, when I called, took 2 hours of repeat calling to get them to answer the phone. And what are my options it says it was delivered, when it was not, or delivered to someone else, who knows? What can I do. I feel like I got screwed and have no choice but to take the loss. read more

If you come here make sure you bring something to keep you entertained for the 30 minutes or more you'll be waiting in line for the less than eager to help you staff. While I was able to send my package much cheaper than the other carriers, my time is also worth something and they are definitely working at a government employee pace. read more

Very nice, very helpful postal workers here. clean, well lit, not cramped. On the negative side-its in the heart of Pasco.

The Post Office has the WORST customer service I've ever encountered!!!! They've broken the last two items I've mailed to Seattle -two different packages in two different months! Now they're returning payments to BDI saying that their mail cannot be forwarded!!!! The garbage company hasn't moved!!!! And my mail hold wasn't done on the correct days at either end of the hold!!!!!! REALLY read more

I would give less than one star. Absolutely the worst post office on the planet. Absolutely the worst customer service and absolutely the worst for just doing their job. They refuse to pick up return packages for which they have contracts with the company to do so. I am making it my mission to get this awful place reported and get people in there that will do their job. read more

I have called 20 times in the past 2 hours and each time it goes to the busy dial tone. Clearly you haven't been busy for two hours straight on the phone and instead have decided to not take calls, when you know people are calling regarding presents. Face your incompetence, or shape up. read more

With all the snow we have gotten. Thumbs up to the delivery people our mail has been on time. Keep up the excellent work and be safe.