Horrible post office. Staff are always rude and act like they hate their job. If you don't like…read moreyour job, find another, it's a free country. This is one agency that definitely needs a makeover as well as turning over old staff that are like weeds that can never be removed. Nothing helpful about them. I've only been here a few times, but it's been a bad experience every time.

I've been to this post office about 4 times and each time, I get rude customer service. The last…read moretime was the last straw for me. Why is this employee going to act like giving me service and acting like shes annoyed to do it, giving me a rude tone of voice, ok? Then turn around and tell me shes sorry I'm mad when she was the one to provoke it? Then her fellow employee jumps in and tells her she'll take care of me and she needs a break. This employee looked mad at me, as if me treating her employee friend the same way I was given was a bad thing. I've never been so shaken in my life with the type of customer service I was getting. Horrible experience each time I come here and I'm not at all surprised. I would infer the supervisors side with their rude employees and shake off each complaint.

All I wanted to do was mail a letter with a retutn receipt. They said I had to put it in a bubble…read moreenvelope for $3.99 to mail a damn letter. This business owner is a thief to perpetrate a fraud like this. Despicable!

The UPS store on Gage cross from Costco is owned by bad customer support person…read more I had printing from file done, 40 copies 2 side color. it cost about $1 each. when I opened the package at home, the pictures were way too dark. I brought them back the next morning, the person looked at it and said "I'll do it over, it's not right" I left to do shopping and when I came back the owner was there and told me she would reprint it only if I paid for it! UNACCEPTABLE!! 8524 W Gage Blvd Ste A-1, Kennewick, WA 99336

Went for a passport appointment, I don't actually think there is any benefit to having an…read moreappointment, as you still must wait in the general post office line. Only one employee handling passport applications and pictures (she was great, though) and zero signage on where to go for passports, even though only one employee is handling them. When I got there I waited only about 10 minutes, but while I was waiting about 15-20 people got behind me in line without any movement made. I hope this post office gets more staff members and is able to upgrade their signage at some point soon. They don't make passport appointments intuitive for dummies like me! Side note: Apple Maps takes you to the employee only parking lot instead of the general parking lot, not sure why that is.

I've had to go into the office to get my packages 3 times now within the last week due to the…read moredriver not wanting to get out of their vehicle or saying there was a "dog" issue, when there's no animal issues in my neighborhood. Although the customer service in the office is very slim, they are helpful at least. This seems to be an ongoing driver issue. Very frustrating to have to go pick up my packages when they can easily be dropped off.

On Friday 10/25/2024 at 2:00PM my husband & I went to this USPS in Richland to mail a care package…read moreto my BFF of 61 years. There were folks ahead of us and there were 2 chairs available (I am disabled and cannot stand very long) so I was able to sit in line. The flow of service was quick & we only had to wait about 10 minutes. The USPS clerk was: pleasant, courteous, & efficient. Her personality was such that she was very empathetic to my disability & truly treated me compassionately. She asked if I needed stamps, I said no thanks. She offered different rates & I decided on the delivery date of Monday, Yay; it would not take a week to get to my BFF in AZ! I highly recommend this USPS!

came here late at night and dropped some cards in the box but needed more stamps because I've got…read moremore cards to post and a few to write but I can't get 'em because there ain't nobody's here except me. so I'm back in the area the next day during normal business hours and after a brief detour I'm on queue for a few minutes before I am able to exchange some cash for two sheets of ever stamps then out the door heading to dinner at the cafe round the corner. all in all it wasn't the worst possible sequence of events but it wasn't the best either, not by a long shot... I understand that old timey-ness is part of the draw around here but would it kill you to get a stamp vending machine? pretty sure they've had such things since the dawn of the atomic age so no worries about it being an anarchism. might even get some repeat business after the business close of the business because it's not like you're going to do a lot of upselling

Nice location in Downtown Tacoma,WA and have never had any issues here, dont get the complaints…read moreabout the hours here- I have no problem with the hours. The only issue here sometimes, is finding a parking spot- other then that this is one of the post office's I like going to if I need to.

The inept management here are the grinches that stole Christmas. Have had my packages for well over…read morea week now, along with my regular Mail that seems to only make rounds to my neighborhood once a week if we are lucky in the middle of Kennewick by the way... Does not accept phone calls as IVR has them immediately disconnect when agent is requested, cannot request to pickup in person and when filing an official investigation, you get a rude phone call followed by an email that your case is closed with no resolution at all. Nothing was ordered last minute and the items that were supposed to get here over a week early may. It make it till after the new year, or at the current rate, Valentine's Day. I would have gladly picked up my stuff if give. The option to do so. Now under my tree is bare and I do t even have the tools for work to do my job efficiently either... Can we privatize the postal service yet?

This post office has the most awful couriers who do not pay attention. I've had at least two…read morehandfuls of packages delivered to the wrong mailbox. I have a block style mailbox so the courier has to pay attention to what apartment they are putting it in and somehow can rarely manage to put it in the correct one. It becomes a major inconvenience considering it is items I've ordered that cost money and I have to hope I get them whenever the person who received my package is honest enough to bring it to me. it is currently the holiday season and I need my package between a certain timeframe, I would've gotten it on time had the courier delivered it to the correct apartment. I'm getting entirely fed up with this, and it needs to be corrected.

Takes sooo freaking long just to get 1 package.. they had 1 person working there with 15 people in…read moreline. The girl working took her sweet old time spends at least 30 minutes with 1 customer and chatting away about things non related to the business.. I hate going here because of it. Very unprofessional. Get more workers or talk to that lady.. it's Saturday at 1130 why don't u expect it to be busy.. very annoying. 3 people left because of it. Thanks for nothing (count 4 people leaving including me)

It's a real treat because as you come of the bridge crossing into Wallula the wind really picks up…read more I literally had to hold onto my car for fear of blowing away with a wind gust, no exaggeration. From this office, you get a really nice view of the Columbia River and the office is located on the outer road of the town so you don't have to go too far in to the town to get to the office. It's a simple office with well maintained landscape and perfect parking spots. The people are just as perfect and sweet. All I wanted was a book of stamps and you just kind of get to talking with them without even know it. I kinda miss that small town courtesy.

We spend the winter in California, but have lived in the Walla Walla area for 13 years. About 7 to…read more10 days prior to leaving for the winter we make sure we fill out the US Postal Service card to forward our mail to the temporary address in California. This past year we noticed after a while we were getting very little correspondence. After calling the Walla Walla post office asking to please fix the problem, we soon find out they started to forward only some of our mail to California, but the rest was being delivered to our house in Walla Walla. We call them again and felt things were finally fixed, but we just found out that some of our correspondence is being returned to the sender with a yellow label: RETURN TO SENDER, UNABLE TO FORWARD - NOT KNOWN. We cannot believe how they could mess things up again and again! For the last three years similar things have been having. Just one incident as an example, we were going to be gone for less than one month and filled out the appropriate card for the mail to be held for the month and went in person to the post office to give them the formal request. When we got back, we found they had continued to deliver our mail in our box by the road to the point it got so full that envelopes were falling on the ground and we lost a lot of important items. So we went in person to the post office to make a complaint and requested that the mail would be placed in a mail box attached to the house, just in case this would happen again. The manager was very rude and said she would not be able to allow us to change the location of the mail box because she was going to have to pay more to her delivery person for walking to the house (most residents have their mail box fixed to the house and not by the road and, by the way, we have a very short driveway). After insisting and asking her to be responsible for the lost correspondence, she agreed. We have been very frustrated with the poor service and lack of efficiency with the post office in Walla Walla, although we have heard from friends living in other states that they are having similar problems. Now we can see why the US Post Office is doing so poorly.

This is my go to mail spot. Always great customer service and friendly staff. Highly recommend.read more

I really wanted to move my PO box here because there business model I liked. But if you drop off…read morepre labeled packages, they take DAYS to be picked up and a confirmation email sent. I am going on 4-days now and I am still waiting for these packages to be scanned! Which I do not understand unless their employees are being shady or USPS is not serving this location daily. (Another concern!) All other drop off locations are scanned within 24-hours; All UPS Stores, Yokes etc. But here it takes days! So I will no longer be using Mail by the Mall for any of postal needs.

I feel like I'm giving away a neighborhood secret here - the line at this post office? Really…read moremoves! They often have three people working the retail counter. It doesn't look like much from the outside but these guys have it far more together than other area post offices. The parking situation is pretty dire on busy days - it's a small lot on the side of the building or residential street parking. Don't even bother trying to come on a Proctor Farmer's Market day. Otherwise, it's not too bad. Inside, it's clear that this post office hasn't seen any real work (and maybe cleaning) since the 70s sometime. That's okay, at least it doesn't smell of cigarette smoke like other post offices I can think of. The space is small and a little cramped but flows well for such a small space. There are four windows for retail transactions and they usually have three of them going. The employees have some of the standard surliness of postal employees but a few have a sense of humor - what a nice thing to run into, actual human postal workers! Things I ship from this post office go just as quickly as they do from Pine Street, A Street, or any of the other local post offices. Funny thing, though, they seem to arrive at their destinations in better shape. Don't all flood the post office at once, now, I have all of these packages to mail.

Just love Mary in Prosser. Always so kind and courteous. The staff in general are very helpful.read more