Stopped in to look at options for getting a walker for my mom and they were very helpful in giving…read moreme advice. The price was also very reasonable and the walker is a perfect fit for an elderly person.

Thank you Conner & Tim for being so accommodating. Your expertise in fitting me for wheelchair,…read moremaking sure it was comfortable & showing me how to operate it. I appreciate you being able to fill my doctors order the day you received it. Something In Home Medical in Pasco couldn't do in a week telling me yesterday they didn't receive fax from my Doctor & it would be another week before it could be processed. I insisted they look harder for it. They located it in a stack of papers on Tanya's desk. Their poor business practices has gained you a new customer

We have been trying to get a cpap machine for my husband who was just diagnosed w severe sleep…read moreapnea. We had no success w Apria in Kennewick. They lost our paperwork, wouldn't call us back. After going 3 times wo success, a couple friends told me about Howard Medical in Richland. They were great to work with and after just a couple weeks, we have a cpap. There were problems w our Medicare but they contacted us and figured it out. They are great at troubleshooting and communicating. Great customer service! I highly recommend Howard medical!!

Someone suggested that I tried Howard's medical supplies, Ivan called me up and talked to me about…read moreCPAP supplies, and I told myself that I would go to them versus the Mail in for CPAP's. Mailing orders, always overcharge and over ship supplies.. my husband just got out of the hospital and needed a geriatric hospital bed, Ivan & Dennis was so helpful. I can't say enough of how hard they worked to getting us set up for the geriatric air mattress and geriatric bed.! we will forever be indebted to them and want to thank them with all our hearts that we truly appreciate their hard work and commitment. Yes I will be getting my CPAC supplies from them as well.. one thing I'd loved about them The they never tried to upsell or tell us to go over to this one or that one they were understanding and did not try to overcharge us like some people do. I've seen some negative reviews, but I wonder if they really went into the store and talk to them face-to-face about supplies or what they might need because from what I saw there was no up charging or swaying you to buy something higher.. They were very conscientious of money and knowledge and what my insurance would pay and would not pay.. thank you People at the Richland Howard medical supply.

Customer service is at the top of Discreet Supplies support! They are fully stocked of all products…read moreneeded and ready for your needs. They work really well with your insurance company to make sure you are receiving the best items for the best value! I have recommended Discreet Supplies to many members of my family and friends!!

charged me a co-pay for two different months. My insurance covered the entire bill. After 3…read morecalls, Discreet refunded ONE co pay. I will have to call a fourth time to clear this up.

There's a lady out front who was very rude and does not care for the customer when they are in need…read moreor lack information on ordering medical supplies she tends to be rude and her demeanor and her attitude is just not at all professional she literally laughs in people's faces when she sees you having trouble and I will never go there again.

I was recently prescribed oxygen by my pulmonologist. I was able to navigate numerous obstacles…read morethrown up by my insurance with the help of the courteous and helpful Leah, an employee at In Home Medical. And their technician who delivered and demonstrated the equipment was a nice young man by the name of Rudy. Rudy was very knowledgeable, professional and pleasant during his time in our home. My thanks to In Home Medical and their staff. I highly recommend them for your at home medical needs.

Gibson was beyond amazing!! VERY friendly, helpful and knowledgeable. He's a CSR now, but was a…read moredriver before that so he knows his stuff. He was able to answer all my questions about respiratory supplies and billing Medicare. Overall, what a great experience!

This business is the best for help in the Tri-Cities on medical equipment and maintenance…read more Knowledgeable staff, good showroom, and home help. We are lucky to have a facility nearby.

Not just the Office in Kennewick Wa but the corporate organization. I have been a loyal customer…read morefor over 10 years. It was time for a new CPAP as mine had exceeded its normal life. They sent me a new Resmed 11. I expected them to bill Medicare as before with the previous one and all the supplies since then. A couple months later I got the bill. Not only had they not billed Medicare, but they were also charging me a nearly $40 a month "rental" fee. Over the expected 10-year life it would cost me nearly $5000. DO NOT TRUST THEM. They are deceptive at best and predatory at worst. There are a lot of reputable medical supply companies. Do your due diligence.

I've used them for several years, for CPAP therapy. 100% straight up honest. I assure you the Tri…read morehas not always had that form of Durable Medical Equipment provider. DME providers are in essence a pharmacy, delivering an MD's Rx, just in the form of equipment, not pills. In my experience, PHM is perfect. I saw these Yelp reviews in the course of recommending PHM to a dear friend today (searching addy and phone actually). I'm stunned to see the low reviews. A quick glance at one star reviews suggests to me the reviewers are a little unrealistic in their expectations, again in my estimation. This isn't a new car show room, a 5 star hotel, nor a Michelin star restaurant, it's a professional pharmacy dispensing your doctor's prescribed therapy. It isn't answering phones first and foremost, it's your life extension that they provide an important part of. If you go to another DME provider in the Tri, guard your wallet is my advice.

In 2008 after one heck of a battle, I was fitted to a TiLite ZRA Series 1. At that time, the…read morewheelchair was coded as K0009. I found out just yesterday from another fantastic company, Permobil, that it has been changed to K0005. I would like to thank my friends at Permobil for being so helpful over the years I have been in touch with them. TiLite was its own company then. In 2014, the company was acquired by Permobil, a Swedish company. I have not only been using my TiLite ZRA for 15 years, but I also have been the mechanic to maintain and repair it. Medicare has not and will not provide those basic services. Outside of Medicare being a huge pain. Owning my TiLite was smooth sailing with typical needs. Tires, casters, forks, cushions. So far 2 spokes. Some screws for the solid seat pan. Very low maintenance, and minimal repairs. I had an excellent wheelchair fitter named Dave at Monroe Wheelchair in Rochester, NY, sadly bought out by Numotion, along with SpinLife dot com. I would not recommend Numotion to my worst enemy. The ride is excellent, and the frame has and is holding up wonderfully. The only downside is that the down stems are loose now, and already destroyed one set of forks. 555 days ago to be exact. I have since been trying to get a new TiLite ZRA as a replacement since the down stem assemblies are no longer made, and not sold as they have all sold out. So I now roll around on very borrowed time, the down stems could fall out at any time. Their being loose causes massive amounts of uncontrolled death wobble. TiLite/TiSport stops making parts for wheelchairs seven years from the date of release for any particular model. I have had my wheelchair far longer than expected end of life, and have ended up needing a new TiLite ZRA. I have been through hell and then some more hell with Numotion wasting 555 days to end up treating me horribly. And blacklisting me with the only other company in my area that could possibly help. Numotion in my opinion should not be a TiLite dealer. If not for the down stems being designed, so they can never be repaired, and having no means to replace them, it is only time before my wheelchair injures me or worse. I absolutely love my TiLite ZRA Series 1, and only want a TiLite ZRA Series 2 as the replacement. I have Medicare and have reported Numotion to CMS, Medicare, FTC, and my state officials, one of whom is my congressperson who is helping me as best they can. The State Attorney General is investigating things. All this adds to the 555 days that I have been using a critically failing TiLite/TiSport product. I have even asked a local automotive technical college to scan the down stem assemblies to machine new parts to help me prevent injuring myself while using my wheelchair. If any of my friends from Permobil Matt Miller - Indianapolis area, it is me the annoying cripple who knows my story - I am still looking for help acquiring the TiLite ZRA Series 2 and Numotion as mentioned dropped the ball from the CEO level, and blacklisted me with National Seating and Mobility the only other company that could help me, who my doctor is trying to get to help me now. TiLite has been 5 stars. Permobil has been five stars in all the times I have interacted with them over the years. Sadly, the same can not be said about the TiLite dealer Numotion, yes Mike Swinford, CEO I mean your company, and you have been minus 5 stars.

TiLite is amazing! This is mostly a manufacturing facility, but they also sell some overstock and…read moreused equipment here for about 1/2 to 1/4 the price of new chairs. Anything available on ebay from the seller "tilite_chairs" is shipped from here, and you can just buy it direct from here. When we stopped by, Chad was incredibly helpful and gave us $100 off the already low price listed on ebay, not to mention throwing in some freebies. We also got a tour of the manufacturing facility, which was pretty cool (note: I'm an engineer and a nerd, so you may not find this cool at all). There's a lot to wheelchair manufacturing! Everyone we talked to during the tour was super friendly.