We have been trying to get a cpap machine for my husband who was just diagnosed w severe sleep…read moreapnea. We had no success w Apria in Kennewick. They lost our paperwork, wouldn't call us back. After going 3 times wo success, a couple friends told me about Howard Medical in Richland. They were great to work with and after just a couple weeks, we have a cpap. There were problems w our Medicare but they contacted us and figured it out. They are great at troubleshooting and communicating. Great customer service! I highly recommend Howard medical!!

Someone suggested that I tried Howard's medical supplies, Ivan called me up and talked to me about…read moreCPAP supplies, and I told myself that I would go to them versus the Mail in for CPAP's. Mailing orders, always overcharge and over ship supplies.. my husband just got out of the hospital and needed a geriatric hospital bed, Ivan & Dennis was so helpful. I can't say enough of how hard they worked to getting us set up for the geriatric air mattress and geriatric bed.! we will forever be indebted to them and want to thank them with all our hearts that we truly appreciate their hard work and commitment. Yes I will be getting my CPAC supplies from them as well.. one thing I'd loved about them The they never tried to upsell or tell us to go over to this one or that one they were understanding and did not try to overcharge us like some people do. I've seen some negative reviews, but I wonder if they really went into the store and talk to them face-to-face about supplies or what they might need because from what I saw there was no up charging or swaying you to buy something higher.. They were very conscientious of money and knowledge and what my insurance would pay and would not pay.. thank you People at the Richland Howard medical supply.

Gibson was beyond amazing!! VERY friendly, helpful and knowledgeable. He's a CSR now, but was a…read moredriver before that so he knows his stuff. He was able to answer all my questions about respiratory supplies and billing Medicare. Overall, what a great experience!

This business is the best for help in the Tri-Cities on medical equipment and maintenance…read more Knowledgeable staff, good showroom, and home help. We are lucky to have a facility nearby.

There's a lady out front who was very rude and does not care for the customer when they are in need…read moreor lack information on ordering medical supplies she tends to be rude and her demeanor and her attitude is just not at all professional she literally laughs in people's faces when she sees you having trouble and I will never go there again.

I was recently prescribed oxygen by my pulmonologist. I was able to navigate numerous obstacles…read morethrown up by my insurance with the help of the courteous and helpful Leah, an employee at In Home Medical. And their technician who delivered and demonstrated the equipment was a nice young man by the name of Rudy. Rudy was very knowledgeable, professional and pleasant during his time in our home. My thanks to In Home Medical and their staff. I highly recommend them for your at home medical needs.

Not just the Office in Kennewick Wa but the corporate organization. I have been a loyal customer…read morefor over 10 years. It was time for a new CPAP as mine had exceeded its normal life. They sent me a new Resmed 11. I expected them to bill Medicare as before with the previous one and all the supplies since then. A couple months later I got the bill. Not only had they not billed Medicare, but they were also charging me a nearly $40 a month "rental" fee. Over the expected 10-year life it would cost me nearly $5000. DO NOT TRUST THEM. They are deceptive at best and predatory at worst. There are a lot of reputable medical supply companies. Do your due diligence.

I've used them for several years, for CPAP therapy. 100% straight up honest. I assure you the Tri…read morehas not always had that form of Durable Medical Equipment provider. DME providers are in essence a pharmacy, delivering an MD's Rx, just in the form of equipment, not pills. In my experience, PHM is perfect. I saw these Yelp reviews in the course of recommending PHM to a dear friend today (searching addy and phone actually). I'm stunned to see the low reviews. A quick glance at one star reviews suggests to me the reviewers are a little unrealistic in their expectations, again in my estimation. This isn't a new car show room, a 5 star hotel, nor a Michelin star restaurant, it's a professional pharmacy dispensing your doctor's prescribed therapy. It isn't answering phones first and foremost, it's your life extension that they provide an important part of. If you go to another DME provider in the Tri, guard your wallet is my advice.

We had an awful experience when we brought our car in to have it outfitted with a lift and…read morescooter.. the ignition on the car was broken (seconds after the mechanic got out) my husband got in to start the car and the key just turned in the ignition. They looked at it, broke our cowling on our steering column and said the didn't do it, it's an old car and other want their fault. My daughter fixed it in their parking lot, And they refused to even allow us to use a took because I left a "bad" review. We've had nothing but trouble with the scooter and lift and tried to bring it in to be fixed, the older man at the front desk refused to fix it, (after I had an appointment) handed me back my keys and told me he refused to work on it "because we blamed him for the ignition and left a bad review" I spent over $600 getting the ignition replaced. Their customer service is awful and I really don't like this company!

They did a good job for our two vehicles. $110 and hour seems like a lot but who else can do it?…read moreThey are willing to adjust the controls if needed. They also gave us a tip on a prior installment that was installed incorrectly and could have been bad. Thank you guys.

Had a prescription for oxygen machines. After 4 months I received a bill for the full cost of the…read moremachines because my insurance says it was prescribed for only 1 month. No notice from Lincare about picking up the machines after 1 month and they waited three months to bill me. That's when I found out the prescription was for 1 month only. I returned the machines and bought a home oxygen machine and portable for what I had to pay for three months of rental. Check your prescription with Lincare because they will not notify you when the prescription runs out and will bill you full price. They don't rent without a prescription but also don't notify you when the prescription runs out.

This is a review of their oxygen supply store on Clearwater Avenue in Kennewick. They took over my…read moreDepartment of Labor account from In Home in Pasco. My portable oxygen concentrator stopped working at the end of March, 2023, so Lincare picked it up to send in for repair. 6 months later I contact them to check on the progress and was told that somewhere along the way, it had been lost! Which is one thing. I wasn't real upset about them losing it, but asked them for a letter stating that it had been lost, to facilitate my being able to get a replacement from the Department of Labor. After another 18 months of my repeatedly calling their office on Clearwater, still no letter. I'd spoke with the office manager, Angel a couple of times and it got to the point she was having her calls screened and would not speak to me, nor return my calls. Then I talked with the oxygen supply manager Christine and same thing. She'd promised me she'd research the issue and get back to me. This did not happen either. So here it is, nearly 2 years after they lost my equipment and they won't take responsibility for it. I've asked them for the Lincare district office number and they won't provide that to me either. I'm not sure what their business model is, but it certainly is NOT taking care of their clients. If you can take your business elsewhere (which is what I've ended doing) do that! I'm very surprised these people running their Kennewick office still have jobs. AVOID DOING BUSINESS WITH THESE PEOPLE AT ALL COST!

I've been here a couple times, each time they were out of inventory and not able to get what I…read moreneeded. If they had stocked shelves my review would be much better. One good thing is the customer service was ok.

Can't say enough about these guys. I started a small plasma cutting company recently, and the folks…read moreat Norco have bent over backwards to help me on multiple occasions. Prices are competitive and they give me pretty good deals on stuff once in a while. Any time I need plasma consumables that they don't have in stock, they are quick to order them and never forget to call me as soon as my order comes in. Highly recommended. If you need welding supplies, build a relationship with the people at Norco. Nothing but friendly, prompt service every time I walk in.

UPDATE: Got the prizes! FYI It was not worth the 149 after it all haha…read more.. Ok so we're at the home and garden show at the Hapo Center... I won a raffle they were doing. ($149 and some shear scissors) Little did I know the many hoops we had to jump through to receive our "prize" we won. Through many miscommunications on THEIR end, we still have not received our prize! Even after the presentation and phone calls LOL.. Now you may be thinking "it's just a prize who cares" I would be thinking that too, but when they care so much about a sales pitch that they use a prize to do it you know the company has some MAJOR flaws. This is the reason for the review. Chad the sales guy was nice and is just trying to make a living. No problems there

Ver efficient, helpful, thorough & great customer service. They recently walked me through…read moreremoving a sucked up sock in my Filter Queen vacuum. Saved a trip & time waiting for the service technician.