Thank you Conner & Tim for being so accommodating. Your expertise in fitting me for wheelchair,…read moremaking sure it was comfortable & showing me how to operate it. I appreciate you being able to fill my doctors order the day you received it. Something In Home Medical in Pasco couldn't do in a week telling me yesterday they didn't receive fax from my Doctor & it would be another week before it could be processed. I insisted they look harder for it. They located it in a stack of papers on Tanya's desk. Their poor business practices has gained you a new customer

Stopped in to look at options for getting a walker for my mom and they were very helpful in giving…read moreme advice. The price was also very reasonable and the walker is a perfect fit for an elderly person.

Customer service is at the top of Discreet Supplies support! They are fully stocked of all products…read moreneeded and ready for your needs. They work really well with your insurance company to make sure you are receiving the best items for the best value! I have recommended Discreet Supplies to many members of my family and friends!!

charged me a co-pay for two different months. My insurance covered the entire bill. After 3…read morecalls, Discreet refunded ONE co pay. I will have to call a fourth time to clear this up.

I have used this company before when others did not have the appliances I needed. I have ALWAYS…read morebeen treated with utmost respect and in a totally professional manner. This last venture, due to the ever incompetent middle man (whom we shall call PiSAWa - because that's what they do, piss away time, etc.) PiSAWa had sent me with the wrong prescription, like, quite the hippa hiccough! Not even my name on it! I heard the telephone conversation as it was done over my cell phone and on speaker, about who was going to do what to resolve this problem. 2 WEEKS LATER, after I mysteriously can't ever get someone on the phone, I take my very unhappy self to the home base and explain exactly what I want. 3 secretarial positions there and they obviously have no idea how to work effectively as a team. After 30+ minutes, I get the paperwork in my hands, that I had heard with my own ears was going to be faxed 2 weeks earlier. I go to Inland Home Medical and there is Angela, remembering me and the mess up the first time. She's happy I finally got all the paperwork, but to set up the equipment she needed that original prescription! The HIPPA Violation script I left the office with and then shred because it wasn't mine. LONG STORY: After 2 hours of waiting and waiting in 90 degree heat PiSAWa was able to get all the papers together they SHOULD have had for me when I left! Angela was a trooper! She hung in there with me and was doing all she could to get me set up with the right equipment, properly trained on it, take care of all of the insurance yuck. I couldn't have had a better partner through this. She was patient with me and all the delays brought on by dealing with PiSAWa, very clear and helpful in instructions and questions. She gets a Gold Star!

There's a lady out front who was very rude and does not care for the customer when they are in need…read moreor lack information on ordering medical supplies she tends to be rude and her demeanor and her attitude is just not at all professional she literally laughs in people's faces when she sees you having trouble and I will never go there again.

Getting my oxygen after release from the hospital was good. They had to turn around and come back…read morebecause they forgot to leave all the equipment, but it got done fairly quickly. Pickup was also good. Thy arrived outside their stated window of time, but not too far out. However, getting them to stop billing us for the returned equipment is a nightmare. No agents are signed in, sit on hold up to 45min. Finally get a customer support agent and I get routed back to the black hole of ringing and elevator music. When I finally got to someone who could help, she was very attentive in navigating the Lincare mess to resolve the issue. The best I can say is that the people are good, the products are good, but the processes are broken, and that is a poor management issue.

Had a prescription for oxygen machines. After 4 months I received a bill for the full cost of the…read moremachines because my insurance says it was prescribed for only 1 month. No notice from Lincare about picking up the machines after 1 month and they waited three months to bill me. That's when I found out the prescription was for 1 month only. I returned the machines and bought a home oxygen machine and portable for what I had to pay for three months of rental. Check your prescription with Lincare because they will not notify you when the prescription runs out and will bill you full price. They don't rent without a prescription but also don't notify you when the prescription runs out.

Not just the Office in Kennewick Wa but the corporate organization. I have been a loyal customer…read morefor over 10 years. It was time for a new CPAP as mine had exceeded its normal life. They sent me a new Resmed 11. I expected them to bill Medicare as before with the previous one and all the supplies since then. A couple months later I got the bill. Not only had they not billed Medicare, but they were also charging me a nearly $40 a month "rental" fee. Over the expected 10-year life it would cost me nearly $5000. DO NOT TRUST THEM. They are deceptive at best and predatory at worst. There are a lot of reputable medical supply companies. Do your due diligence.

I've used them for several years, for CPAP therapy. 100% straight up honest. I assure you the Tri…read morehas not always had that form of Durable Medical Equipment provider. DME providers are in essence a pharmacy, delivering an MD's Rx, just in the form of equipment, not pills. In my experience, PHM is perfect. I saw these Yelp reviews in the course of recommending PHM to a dear friend today (searching addy and phone actually). I'm stunned to see the low reviews. A quick glance at one star reviews suggests to me the reviewers are a little unrealistic in their expectations, again in my estimation. This isn't a new car show room, a 5 star hotel, nor a Michelin star restaurant, it's a professional pharmacy dispensing your doctor's prescribed therapy. It isn't answering phones first and foremost, it's your life extension that they provide an important part of. If you go to another DME provider in the Tri, guard your wallet is my advice.

They did a good job for our two vehicles. $110 and hour seems like a lot but who else can do it?…read moreThey are willing to adjust the controls if needed. They also gave us a tip on a prior installment that was installed incorrectly and could have been bad. Thank you guys.

We had an awful experience when we brought our car in to have it outfitted with a lift and…read morescooter.. the ignition on the car was broken (seconds after the mechanic got out) my husband got in to start the car and the key just turned in the ignition. They looked at it, broke our cowling on our steering column and said the didn't do it, it's an old car and other want their fault. My daughter fixed it in their parking lot, And they refused to even allow us to use a took because I left a "bad" review. We've had nothing but trouble with the scooter and lift and tried to bring it in to be fixed, the older man at the front desk refused to fix it, (after I had an appointment) handed me back my keys and told me he refused to work on it "because we blamed him for the ignition and left a bad review" I spent over $600 getting the ignition replaced. Their customer service is awful and I really don't like this company!

We have been trying to get a cpap machine for my husband who was just diagnosed w severe sleep…read moreapnea. We had no success w Apria in Kennewick. They lost our paperwork, wouldn't call us back. After going 3 times wo success, a couple friends told me about Howard Medical in Richland. They were great to work with and after just a couple weeks, we have a cpap. There were problems w our Medicare but they contacted us and figured it out. They are great at troubleshooting and communicating. Great customer service! I highly recommend Howard medical!!

They created an unnecessary barrier to obtaining a wheelchair. The lady I spoke to was unpleasant…read moreand unreasonable. She told me to "run out and just get a note from a physical therapist." I am unable to walk, run, or drive. I don't have and can't afford one. My insurance company had pre-approved the wheelchair.

I absolutely love this place for holiday and seasonal items. It's become a family tradition to wait…read moreuntil Dec 22nd and buy out their holiday clearance and trick out the house with buckets of tinsel and holiday items for 95% off. Plus, then I can just toss everything and never store holiday items to use one week a year. The previous review stating its tough to get in and out of is out of date. The city has recently fixed the intersection and it has a designated turning lane just for Walgreens.

Terrible terrible terrible the worst pharmacy I've ever been to. Grossly understaffed and…read moreinexperienced people at the pharmacy counter. I've tried calling in my prescription three times every time I was put on hold for over 30 minutes. No one ever answers the phone. They don't understand. People are sick they need prescriptions And are unable to access them because there is nobody answering the phone, ridiculously long lines and total confusion on the part of everybody who works at the pharmacy there.