Stopped in to look at options for getting a walker for my mom and they were very helpful in giving…read moreme advice. The price was also very reasonable and the walker is a perfect fit for an elderly person.

Thank you Conner & Tim for being so accommodating. Your expertise in fitting me for wheelchair,…read moremaking sure it was comfortable & showing me how to operate it. I appreciate you being able to fill my doctors order the day you received it. Something In Home Medical in Pasco couldn't do in a week telling me yesterday they didn't receive fax from my Doctor & it would be another week before it could be processed. I insisted they look harder for it. They located it in a stack of papers on Tanya's desk. Their poor business practices has gained you a new customer

Customer service is at the top of Discreet Supplies support! They are fully stocked of all products…read moreneeded and ready for your needs. They work really well with your insurance company to make sure you are receiving the best items for the best value! I have recommended Discreet Supplies to many members of my family and friends!!

charged me a co-pay for two different months. My insurance covered the entire bill. After 3…read morecalls, Discreet refunded ONE co pay. I will have to call a fourth time to clear this up.

There's a lady out front who was very rude and does not care for the customer when they are in need…read moreor lack information on ordering medical supplies she tends to be rude and her demeanor and her attitude is just not at all professional she literally laughs in people's faces when she sees you having trouble and I will never go there again.

I was recently prescribed oxygen by my pulmonologist. I was able to navigate numerous obstacles…read morethrown up by my insurance with the help of the courteous and helpful Leah, an employee at In Home Medical. And their technician who delivered and demonstrated the equipment was a nice young man by the name of Rudy. Rudy was very knowledgeable, professional and pleasant during his time in our home. My thanks to In Home Medical and their staff. I highly recommend them for your at home medical needs.

Had a prescription for oxygen machines. After 4 months I received a bill for the full cost of the…read moremachines because my insurance says it was prescribed for only 1 month. No notice from Lincare about picking up the machines after 1 month and they waited three months to bill me. That's when I found out the prescription was for 1 month only. I returned the machines and bought a home oxygen machine and portable for what I had to pay for three months of rental. Check your prescription with Lincare because they will not notify you when the prescription runs out and will bill you full price. They don't rent without a prescription but also don't notify you when the prescription runs out.

This is a review of their oxygen supply store on Clearwater Avenue in Kennewick. They took over my…read moreDepartment of Labor account from In Home in Pasco. My portable oxygen concentrator stopped working at the end of March, 2023, so Lincare picked it up to send in for repair. 6 months later I contact them to check on the progress and was told that somewhere along the way, it had been lost! Which is one thing. I wasn't real upset about them losing it, but asked them for a letter stating that it had been lost, to facilitate my being able to get a replacement from the Department of Labor. After another 18 months of my repeatedly calling their office on Clearwater, still no letter. I'd spoke with the office manager, Angel a couple of times and it got to the point she was having her calls screened and would not speak to me, nor return my calls. Then I talked with the oxygen supply manager Christine and same thing. She'd promised me she'd research the issue and get back to me. This did not happen either. So here it is, nearly 2 years after they lost my equipment and they won't take responsibility for it. I've asked them for the Lincare district office number and they won't provide that to me either. I'm not sure what their business model is, but it certainly is NOT taking care of their clients. If you can take your business elsewhere (which is what I've ended doing) do that! I'm very surprised these people running their Kennewick office still have jobs. AVOID DOING BUSINESS WITH THESE PEOPLE AT ALL COST!

Not just the Office in Kennewick Wa but the corporate organization. I have been a loyal customer…read morefor over 10 years. It was time for a new CPAP as mine had exceeded its normal life. They sent me a new Resmed 11. I expected them to bill Medicare as before with the previous one and all the supplies since then. A couple months later I got the bill. Not only had they not billed Medicare, but they were also charging me a nearly $40 a month "rental" fee. Over the expected 10-year life it would cost me nearly $5000. DO NOT TRUST THEM. They are deceptive at best and predatory at worst. There are a lot of reputable medical supply companies. Do your due diligence.

I've used them for several years, for CPAP therapy. 100% straight up honest. I assure you the Tri…read morehas not always had that form of Durable Medical Equipment provider. DME providers are in essence a pharmacy, delivering an MD's Rx, just in the form of equipment, not pills. In my experience, PHM is perfect. I saw these Yelp reviews in the course of recommending PHM to a dear friend today (searching addy and phone actually). I'm stunned to see the low reviews. A quick glance at one star reviews suggests to me the reviewers are a little unrealistic in their expectations, again in my estimation. This isn't a new car show room, a 5 star hotel, nor a Michelin star restaurant, it's a professional pharmacy dispensing your doctor's prescribed therapy. It isn't answering phones first and foremost, it's your life extension that they provide an important part of. If you go to another DME provider in the Tri, guard your wallet is my advice.

We had an awful experience when we brought our car in to have it outfitted with a lift and…read morescooter.. the ignition on the car was broken (seconds after the mechanic got out) my husband got in to start the car and the key just turned in the ignition. They looked at it, broke our cowling on our steering column and said the didn't do it, it's an old car and other want their fault. My daughter fixed it in their parking lot, And they refused to even allow us to use a took because I left a "bad" review. We've had nothing but trouble with the scooter and lift and tried to bring it in to be fixed, the older man at the front desk refused to fix it, (after I had an appointment) handed me back my keys and told me he refused to work on it "because we blamed him for the ignition and left a bad review" I spent over $600 getting the ignition replaced. Their customer service is awful and I really don't like this company!

They did a good job for our two vehicles. $110 and hour seems like a lot but who else can do it?…read moreThey are willing to adjust the controls if needed. They also gave us a tip on a prior installment that was installed incorrectly and could have been bad. Thank you guys.

We have been trying to get a cpap machine for my husband who was just diagnosed w severe sleep…read moreapnea. We had no success w Apria in Kennewick. They lost our paperwork, wouldn't call us back. After going 3 times wo success, a couple friends told me about Howard Medical in Richland. They were great to work with and after just a couple weeks, we have a cpap. There were problems w our Medicare but they contacted us and figured it out. They are great at troubleshooting and communicating. Great customer service! I highly recommend Howard medical!!

Someone suggested that I tried Howard's medical supplies, Ivan called me up and talked to me about…read moreCPAP supplies, and I told myself that I would go to them versus the Mail in for CPAP's. Mailing orders, always overcharge and over ship supplies.. my husband just got out of the hospital and needed a geriatric hospital bed, Ivan & Dennis was so helpful. I can't say enough of how hard they worked to getting us set up for the geriatric air mattress and geriatric bed.! we will forever be indebted to them and want to thank them with all our hearts that we truly appreciate their hard work and commitment. Yes I will be getting my CPAC supplies from them as well.. one thing I'd loved about them The they never tried to upsell or tell us to go over to this one or that one they were understanding and did not try to overcharge us like some people do. I've seen some negative reviews, but I wonder if they really went into the store and talk to them face-to-face about supplies or what they might need because from what I saw there was no up charging or swaying you to buy something higher.. They were very conscientious of money and knowledge and what my insurance would pay and would not pay.. thank you People at the Richland Howard medical supply.

The worst customer service at the pharmacy. Rude. Historically rude. Just read the past reviews of…read morethe pharmacy and it is evident that this is an ongoing problem which the store has no intention of fixing. Avoid and go somewhere else.

I switched to have my medicine filled yesterday by Walgreens other than where I normally have it…read morefilled because it was Sunday and it had to be taken that day and my pharmacy isn't open on Sundays because I was discharged from the ER on Sunday. I wasn't called to find out that it couldn't be picked up that day. I wasn't even sure if they had received it. I called the phone number to talk to a real person and I got an AI who couldn't find the prescription and wouldn't give me a real person. I visited the physical pharmacy and the line is like 8,9 people long and want moving. I called the number again got the AI again and I described every detail what the problem is so it finally sent me to a real person who found the prescription. He said it couldn't be filled till Wednesday. I told him it needed to be filled right away because it should've been filled yesterday because it came from the ER. He agreed to have it done asap in about an hour and an half. Then he said I would have to wait in line to get it which I can't because of pain in my leg from standing very long. I needed another way. He thought the local pharmacy didn't have a drive through pickup then he looked again and it did. Drug stores like Walgreens need to step up their game because grocery stores and other similar stores shouldn't be able to do their job better but they are. If they don't they'll all go under. If my heath isn't important to them I won't use them ever even if I just got out of the ER on Sunday and can't go anywhere else. I'll just wait until tomorrow. Walgreens will need to pay me to ever consider going there again. I think I should've just had them transfer to another place to be filled. We'll see if it gets filled right away and if I get notified at that time. Update: They wouldn't fill the prescription for stupid reasons so I'm transferring it back to my own pharmacy. WALGREENS doesn't like business that pays them.