There's a lady out front who was very rude and does not care for the customer when they are in need…read moreor lack information on ordering medical supplies she tends to be rude and her demeanor and her attitude is just not at all professional she literally laughs in people's faces when she sees you having trouble and I will never go there again.

I was recently prescribed oxygen by my pulmonologist. I was able to navigate numerous obstacles…read morethrown up by my insurance with the help of the courteous and helpful Leah, an employee at In Home Medical. And their technician who delivered and demonstrated the equipment was a nice young man by the name of Rudy. Rudy was very knowledgeable, professional and pleasant during his time in our home. My thanks to In Home Medical and their staff. I highly recommend them for your at home medical needs.

This business is the best for help in the Tri-Cities on medical equipment and maintenance…read more Knowledgeable staff, good showroom, and home help. We are lucky to have a facility nearby.

Rating: (only because 0 stars isn't available!!!)…read more I am leaving this review to warn other patients, especially those dealing with severe mobility or safety hazards, about the deceptive practices and hostile customer service at this location. This nightmare actually began on May 17th, when my diabetic doctor submitted a prescription for a basic shower bench to accommodate my degenerative neuromuscular condition (FLNC gene mutation with myofibrillar myopathy along with diabetic polyneuropathies), which presents an extreme fall risk. Bellevue gave that office so many ridiculous administrative hoops to jump through that the doctor eventually gave up, believing they were doing something wrong. Because Bellevue made the process impossible, I had to wait until July 1st for a new appointment with my General Practitioner (GP) to start the entire process over again. My GP sent over a brand new prescription and my physical muscle strength chart notes by July 6th. Yet, for another full month, I was gaslit and given a rotating "word salad" of administrative excuses. My case was supposedly assigned to a caseworker named Leah, but she was completely MIA. I called and left messages for Leah at least half a dozen times, and she never returned a single one of my calls. When I finally called my health insurance provider directly, they confirmed they had ZERO record of Bellevue ever submitting a claim, and explicitly stated that a prior authorization was not even required for my item. (Which was one of the reasons given for the hold up) Bellevue lied to cover up their own internal backlogs. When I called back to address this and demanded to speak with Leah, I was blocked and handed off to a representative named Karen. Instead of an apology, Karen told me the item was "magically" rectified and slated for delivery the next day and didn't need that prior authorization. When I pressed her on the lack of communication, she became dismissive and huffy, defensively asking, "Well, do you want it to be delivered tomorrow or not?" The day of delivery, a supervisor named Ryan called me only two hours beforehand to make sure I was home, continuing the same dismissive gaslighting. To make matters worse, the driver arrived and dropped off a massive, three-panel transfer bench that would not physically fit into my short bathtub. When I called back to address this, Ryan became visibly upset with me for being upset, turned the blame onto me, and acted completely confrontational. He tried to rewrite history about what he originally told me regarding the equipment size, ignoring the physical reality of my standard bathroom setup. While Ryan did ultimately correct the mistake and deliver the proper 18-inch seat today, the gaslighting, total lack of communication, unreturned phone calls, and hostile attitude from staff members and management when caught in their own administrative failures is entirely unacceptable!!!!!! No disabled patient should have to fight a medical supply company this hard just to receive basic, life-safety equipment. Look elsewhere if you want honest service and professional communication!!!

We had an awful experience when we brought our car in to have it outfitted with a lift and…read morescooter.. the ignition on the car was broken (seconds after the mechanic got out) my husband got in to start the car and the key just turned in the ignition. They looked at it, broke our cowling on our steering column and said the didn't do it, it's an old car and other want their fault. My daughter fixed it in their parking lot, And they refused to even allow us to use a took because I left a "bad" review. We've had nothing but trouble with the scooter and lift and tried to bring it in to be fixed, the older man at the front desk refused to fix it, (after I had an appointment) handed me back my keys and told me he refused to work on it "because we blamed him for the ignition and left a bad review" I spent over $600 getting the ignition replaced. Their customer service is awful and I really don't like this company!

They did a good job for our two vehicles. $110 and hour seems like a lot but who else can do it?…read moreThey are willing to adjust the controls if needed. They also gave us a tip on a prior installment that was installed incorrectly and could have been bad. Thank you guys.

Had a prescription for oxygen machines. After 4 months I received a bill for the full cost of the…read moremachines because my insurance says it was prescribed for only 1 month. No notice from Lincare about picking up the machines after 1 month and they waited three months to bill me. That's when I found out the prescription was for 1 month only. I returned the machines and bought a home oxygen machine and portable for what I had to pay for three months of rental. Check your prescription with Lincare because they will not notify you when the prescription runs out and will bill you full price. They don't rent without a prescription but also don't notify you when the prescription runs out.

If you can afford it, buy your own equipment. Dealing with this incompetent company is a…read morenightmare. They're rude, lazy, incompetent, and have a "too big to fail" mentality. Nobody knows or cares what the others are doing. They make their money bilking insurance and you're the last on their list of concerns. Seriously, if you can afford it, buy your own equipment and leave these people the hell out of your business!

UPDATE: Got the prizes! FYI It was not worth the 149 after it all haha…read more.. Ok so we're at the home and garden show at the Hapo Center... I won a raffle they were doing. ($149 and some shear scissors) Little did I know the many hoops we had to jump through to receive our "prize" we won. Through many miscommunications on THEIR end, we still have not received our prize! Even after the presentation and phone calls LOL.. Now you may be thinking "it's just a prize who cares" I would be thinking that too, but when they care so much about a sales pitch that they use a prize to do it you know the company has some MAJOR flaws. This is the reason for the review. Chad the sales guy was nice and is just trying to make a living. No problems there

Ver efficient, helpful, thorough & great customer service. They recently walked me through…read moreremoving a sucked up sock in my Filter Queen vacuum. Saved a trip & time waiting for the service technician.

I've been here a couple times, each time they were out of inventory and not able to get what I…read moreneeded. If they had stocked shelves my review would be much better. One good thing is the customer service was ok.

Can't say enough about these guys. I started a small plasma cutting company recently, and the folks…read moreat Norco have bent over backwards to help me on multiple occasions. Prices are competitive and they give me pretty good deals on stuff once in a while. Any time I need plasma consumables that they don't have in stock, they are quick to order them and never forget to call me as soon as my order comes in. Highly recommended. If you need welding supplies, build a relationship with the people at Norco. Nothing but friendly, prompt service every time I walk in.

In 2008 after one heck of a battle, I was fitted to a TiLite ZRA Series 1. At that time, the…read morewheelchair was coded as K0009. I found out just yesterday from another fantastic company, Permobil, that it has been changed to K0005. I would like to thank my friends at Permobil for being so helpful over the years I have been in touch with them. TiLite was its own company then. In 2014, the company was acquired by Permobil, a Swedish company. I have not only been using my TiLite ZRA for 15 years, but I also have been the mechanic to maintain and repair it. Medicare has not and will not provide those basic services. Outside of Medicare being a huge pain. Owning my TiLite was smooth sailing with typical needs. Tires, casters, forks, cushions. So far 2 spokes. Some screws for the solid seat pan. Very low maintenance, and minimal repairs. I had an excellent wheelchair fitter named Dave at Monroe Wheelchair in Rochester, NY, sadly bought out by Numotion, along with SpinLife dot com. I would not recommend Numotion to my worst enemy. The ride is excellent, and the frame has and is holding up wonderfully. The only downside is that the down stems are loose now, and already destroyed one set of forks. 555 days ago to be exact. I have since been trying to get a new TiLite ZRA as a replacement since the down stem assemblies are no longer made, and not sold as they have all sold out. So I now roll around on very borrowed time, the down stems could fall out at any time. Their being loose causes massive amounts of uncontrolled death wobble. TiLite/TiSport stops making parts for wheelchairs seven years from the date of release for any particular model. I have had my wheelchair far longer than expected end of life, and have ended up needing a new TiLite ZRA. I have been through hell and then some more hell with Numotion wasting 555 days to end up treating me horribly. And blacklisting me with the only other company in my area that could possibly help. Numotion in my opinion should not be a TiLite dealer. If not for the down stems being designed, so they can never be repaired, and having no means to replace them, it is only time before my wheelchair injures me or worse. I absolutely love my TiLite ZRA Series 1, and only want a TiLite ZRA Series 2 as the replacement. I have Medicare and have reported Numotion to CMS, Medicare, FTC, and my state officials, one of whom is my congressperson who is helping me as best they can. The State Attorney General is investigating things. All this adds to the 555 days that I have been using a critically failing TiLite/TiSport product. I have even asked a local automotive technical college to scan the down stem assemblies to machine new parts to help me prevent injuring myself while using my wheelchair. If any of my friends from Permobil Matt Miller - Indianapolis area, it is me the annoying cripple who knows my story - I am still looking for help acquiring the TiLite ZRA Series 2 and Numotion as mentioned dropped the ball from the CEO level, and blacklisted me with National Seating and Mobility the only other company that could help me, who my doctor is trying to get to help me now. TiLite has been 5 stars. Permobil has been five stars in all the times I have interacted with them over the years. Sadly, the same can not be said about the TiLite dealer Numotion, yes Mike Swinford, CEO I mean your company, and you have been minus 5 stars.

TiLite is amazing! This is mostly a manufacturing facility, but they also sell some overstock and…read moreused equipment here for about 1/2 to 1/4 the price of new chairs. Anything available on ebay from the seller "tilite_chairs" is shipped from here, and you can just buy it direct from here. When we stopped by, Chad was incredibly helpful and gave us $100 off the already low price listed on ebay, not to mention throwing in some freebies. We also got a tour of the manufacturing facility, which was pretty cool (note: I'm an engineer and a nerd, so you may not find this cool at all). There's a lot to wheelchair manufacturing! Everyone we talked to during the tour was super friendly.