We have been trying to get a cpap machine for my husband who was just diagnosed w severe sleep…read moreapnea. We had no success w Apria in Kennewick. They lost our paperwork, wouldn't call us back. After going 3 times wo success, a couple friends told me about Howard Medical in Richland. They were great to work with and after just a couple weeks, we have a cpap. There were problems w our Medicare but they contacted us and figured it out. They are great at troubleshooting and communicating. Great customer service! I highly recommend Howard medical!!

They created an unnecessary barrier to obtaining a wheelchair. The lady I spoke to was unpleasant…read moreand unreasonable. She told me to "run out and just get a note from a physical therapist." I am unable to walk, run, or drive. I don't have and can't afford one. My insurance company had pre-approved the wheelchair.

Count your pills because they will short you. Several times we have received 4 pills in one bottle…read morethat was a months supply amd you cant speak to anyone.

I receive prescriptions from Reliance Pharmacy. Today, when talking to the pharmacist about…read morerefilling a prescription, I was yelled at and hung up on twice. There was a situation last month when I was told there were no refills on my prescription. After an all day hassle to fill prescription, I was told the refill was there the whole time and they just hadn't looked far back enough? This month i was told the same thing and I asked him if he checked back far enough. I was cut off, he raised his voice, and began to tell me that he knew how to do his job, that he wouldn't argue with me. I said "sir, I was just asking you a question" and then I was hung up on. My prescriber is pregnant and working from home. Last month it was a huge mess trying to get a message to her. She had given them the refills in advance, knowing she'd not be at work. I was in tears and had to call my dad, my dad wanted his name. I called back and asked them if they'd faxed over a request for refill and lady said they just had done that. I earlier, did try to explain my situation to the pharmacist but was interrupted many times. He said was rude and mean. I asked the lady for his name, she was silent then put me on hold for 5 minutes and hung up on me. Called right back and he said "this is the pharmacist" asked him his name and how to spell, he sounded so angry I had to ask twice. I receive medications from them for mental disorders and they are very important to my wellbeing. It's hard to feel intimidated and bullied by the person who ultimately has the power to control whether I receive those very important medications.

Called this pharmacy on 5/14, today. Asked the lady why I…read morehaven't heard back about my refill. The lady said they text the doctor on 5/4 and 5/7. They didn't hear anything back. I was surprised and disappointed that the pharmacy did not call and tell be the doctor never got back to them. I then called the doctor office. After identifying myself and the medicine I told her what the pharmacy said to me. She said they don't receive text messages from pharmacies. They received faxes for Rx refills. I told her the two dates. They don't have record of either request. I requested the number (fax) from this office. I was planning on calling back the pharmacy. She then told me a person from her office will call and talk to Malleys and find out what happened, why the request for refill did not go through, etc .

Outstanding service and follow through. Friendly, helpful staff. Pharmacists are very…read moreknowledgeable about many things. I appreciate getting compounded prescriptions locally.

Dr NGO is flippin' awesome! I knew I have severe dry eye even though my last eye doctor (Dr Janis…read moreBeck) never acknowledged my discomfort. Also, Dr NGO diagnosed me with cataracts and suggested I get surgery asap because my sight is compromised. I HIGHLY RECOMMEND DR NGO! He's young, experienced, knowledgeable and passionate about eye health. I'm so grateful to have stumbled upon him and hope he sticks around TriCities for a long time! Wolfie Lustig, Kennewick, WA

I was a long time customer. The doctors there are amazing. Their staff however needs a complete…read morereset and rewind back to how they used to be. Sadly it's gone from bad and could need some improvement, to feel bad for the doctors there having their staff represent them so poorly. When the doctor and owner of the company tells you it will be the cost of the contacts after insurance due at pickup, and snarky Victoria adds a fee then proceeds to tell you that payment needs to be made in full before lenses are ordered after you question the additional fee added, there is a problem. This is not an isolated incident either. Contacts were ordered without my permission or consent a year ago after I was told they were only looking into coverage. And a severely botched order for glasses before that where the staff made it to be my fault that the glasses came 3x thicker than the previous pair ordered there a few years before. Billing staff charged me a copay for a test that was covered in full by insurance. Then added another copay that was waived prior just to stick it to me then sent me a collection letter about it. I had been going here for two decades and never had a problem till recently. And I've held on for as long as I possibly can. To preserve my friendship with one of the owners, I need to go elsewhere.

Upon recommendation from a friend, I've been a customer for nearly two years. Dr. Richard Nielsen,…read moreAu.D., has taken care of me during that time. The hearing tests were comprehensive and Richard is the consummate professional. The staff are courteous and professional as well. Savanna manages the reception desk, setting up appointments and providing the friendly reminder call. I can't say enough about my experience and satisfaction with all elements of Hearing Healthcare Associates.

The whole staff from secretary, finance & Doctors are Very genuine in their care for their…read morepatients. I've used there services for the last four years and am Delighted at every visit. A+ in my book. Thank You Wes Ducat

The receptionist said there would be no charge for a visit when I mentioned my wife and I were not…read moresure if we wanted to pursue their services for our first pregnancy. The visit was okay but the female nurse had gay pride stickers on her water bottle and this made my wife and I very uncomfortable. We didnt pursue their care and then were sent a bill in the mail for the visit we were told was supposed to be no charge. When we went in person to ask the receptionist was very rude and unhelpful and demanded payment. Would not recommend

I recently delivered here and will never deliver anywhere else. I had my first daughter at Kadlec…read more(unmedicated) 19mos ago and can say hands down that my experience at the birth center was 1000x better. Prenatal care at CBC: I loved being able to have such well rounded holistic care during my pregnancy,  I transfered my care from APW at 28 wks. I was always greeted by a friendly face, never rushed out and had all of my questions answered. Labs, urine tests and weight were completed just like at APW.  Kristin was always so thorough and at that first visit I was surprised with how much I was asked about things rather than my pregnancy. She always took time to make sure my needs were met. She showed me hip stretches, chatted with me about my PPD history and helped me make a plan for that if it happened again, as well as reviewed my vitamins and nutrition. She really made me feel so supported. After recovering from COVID Kristin and Midwife Jen were quick to get me in for follow up ultrasounds and visits to ensure baby and placenta were healthy. On Call experiences: I used the on call service a couple of times for concerns during my pregnancy and was so pleased that I was able to quickly talk to a Midwife and get the answers I needed instead of having to wait to hear back from an electronic message. L&D: My water broke in the morning and I was swiftly looked at to confirm that it had broken. Contractions hadn't started so I was sent home with instructions for a castor oil cocktail. I got calls from Midwives Kristin and Jen throughout the day to check in on me. Once I felt like it was time to go into the birth center I called Jen the Midwife to let her know I was headed in. We arrived to the door being held open for us and the tub ready to go! (Thank you front desk Jen for saving the day with getting the tub prepped!) The birthing rooms are gorgeous! And I loved having th option to birth in the tub. Everyone was so calm and comforting during my labor and delivery! Midwife Jen was so reassuring and made me feel so comfortable. After delivery baby and I rested in the cozy bed while Jen, Cynthia and the Birth Assistant tended to me and baby. Once we met the criteria we went home (5h later)! Postpartum: The postpartum support alone is one of the reasons why you should deliver here. We were visited by MW Jen the next day and it felt so nice to not have to leave the house. Since my delivery I have had Cynthia come to my home to help with breastfeeding, had multiple phone call check ins and an couple of office visits, I couldn't be happier with the quality of care I have received. And best part was my husband was also supported  unlike our first delivery experience at Kadlec. If I can help it, I don't think I will ever deliver in the hospital again.

I'd give 10 stars if I could. They know you by name and fill same day, if not in 20 minutes. Very…read morecustomer service oriented and kind. So glad I left Walgreens!!!!

I downloaded Yelp specifically to leave them a review- I transferred all of my family's meds here a…read morelong time ago and won't use a chain pharmacy unless I absolutely have to. When you call you get an actual person, they know you by name after a few visits and actually care. Last year my son needed prednisone- I called almost every chain pharmacy, they were all out of stock thankfully WP Pharmacy had it and got it ready in minutes. They are fast as well, I've never had to wait long for anything. If you're still using a big pharmacy you're truly missing out on some great, personalized service.y last visit the pharmacist asked about a different medication and gave me advice on how to save money on it. They really are a great small business to support.