1. Howard's Medical Supply

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Richland, WA

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Howard's Medical Supply

4.0 (4 reviews)

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1 year ago

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4 months ago

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7 months ago

They were great. Very helpful and good prices. Good selection and they know their products.

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2 years ago

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In-Home Medical - Power Chairs and Scooters

In-Home Medical

2.4(30 reviews)
3.2 mi
•$$$$

I have used this company before when others did not have the appliances I needed. I have ALWAYS…read morebeen treated with utmost respect and in a totally professional manner. This last venture, due to the ever incompetent middle man (whom we shall call PiSAWa - because that's what they do, piss away time, etc.) PiSAWa had sent me with the wrong prescription, like, quite the hippa hiccough! Not even my name on it! I heard the telephone conversation as it was done over my cell phone and on speaker, about who was going to do what to resolve this problem. 2 WEEKS LATER, after I mysteriously can't ever get someone on the phone, I take my very unhappy self to the home base and explain exactly what I want. 3 secretarial positions there and they obviously have no idea how to work effectively as a team. After 30+ minutes, I get the paperwork in my hands, that I had heard with my own ears was going to be faxed 2 weeks earlier. I go to Inland Home Medical and there is Angela, remembering me and the mess up the first time. She's happy I finally got all the paperwork, but to set up the equipment she needed that original prescription! The HIPPA Violation script I left the office with and then shred because it wasn't mine. LONG STORY: After 2 hours of waiting and waiting in 90 degree heat PiSAWa was able to get all the papers together they SHOULD have had for me when I left! Angela was a trooper! She hung in there with me and was doing all she could to get me set up with the right equipment, properly trained on it, take care of all of the insurance yuck. I couldn't have had a better partner through this. She was patient with me and all the delays brought on by dealing with PiSAWa, very clear and helpful in instructions and questions. She gets a Gold Star!

There's a lady out front who was very rude and does not care for the customer when they are in need…read moreor lack information on ordering medical supplies she tends to be rude and her demeanor and her attitude is just not at all professional she literally laughs in people's faces when she sees you having trouble and I will never go there again.

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Lincare

Lincare

2.0(9 reviews)
3.5 mi

Getting my oxygen after release from the hospital was good. They had to turn around and come back…read morebecause they forgot to leave all the equipment, but it got done fairly quickly. Pickup was also good. Thy arrived outside their stated window of time, but not too far out. However, getting them to stop billing us for the returned equipment is a nightmare. No agents are signed in, sit on hold up to 45min. Finally get a customer support agent and I get routed back to the black hole of ringing and elevator music. When I finally got to someone who could help, she was very attentive in navigating the Lincare mess to resolve the issue. The best I can say is that the people are good, the products are good, but the processes are broken, and that is a poor management issue.

Had a prescription for oxygen machines. After 4 months I received a bill for the full cost of the…read moremachines because my insurance says it was prescribed for only 1 month. No notice from Lincare about picking up the machines after 1 month and they waited three months to bill me. That's when I found out the prescription was for 1 month only. I returned the machines and bought a home oxygen machine and portable for what I had to pay for three months of rental. Check your prescription with Lincare because they will not notify you when the prescription runs out and will bill you full price. They don't rent without a prescription but also don't notify you when the prescription runs out.

Howard's Medical Supply - medicalsupplies - Updated October 2026

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