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    Lowe's Home Improvement

    2.5 (48 reviews)
    ModerateHardware Stores
    Open 6:00 am - 10:00 pm

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    If I could give them a zero I would. Went Into this store last night 5/22/24, looking for 2 bolts, standard size of 7/16". After 5 minutes of walking the isle back and forth to realize the store does not have ANY 7/16" bolts, or even a spot for them. They completely left the size out, I have a picture for proof that I will post. I ended up going down a size and go to checkout. Zero cashiers anymore other than customer service registers. So I go to the customer service desk to buy my 2 bolts. First emloyee I see, I say to him "hey, you guys are missing an entire size bolt. He proceeds to grab my bag of 2 bolts, moves it to another register, says something to the cashier, then turns and walks away!!!! I asked the cashier his name, Anthony, apparently is a store manager. It took everything of me to not yell his name to get his attention and ask why he blatantly ignored me, and turned his back on me. Unfortunately this store is just down the street from my house. Considering how many THOUSANDS of dollars we have spent there, you would think there would be a slight amount of curtosey. Bottom line, customer service at this store has been on a downward spiral for some time now. Think I'll be taking my business to Home Depot

    Amount stuff found in a new fridge!

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    18 days ago

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    5 months ago

    thanks to lowes i was able to finish my project in a timey matter thanks lowes and thanks great employees!!!!!

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    The manager Jason and his team helped me through the return and getting a new appliance with not one issue.

    Mentioned in 2 reviews

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    People searched for Hardware Stores 257 times last month within 15 miles of this business.

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    Griggs Ace Richland

    Griggs Ace Richland

    3.5(24 reviews)
    4.5 mi
    $$

    like so much around here this store is a throwback to a simpler age. before the big blue and orange…read moreboxes over ran the countryside the jumbo-ace was the place for pretty much anything except dinner; a larger version of the local hardware store where you could find housewares, patio furniture, work and leisure clothes and stuff for to enjoying the great outdoors... this is a fine example of the big old store carrying Ace brands as well as national names across all product lines. the store is well lit and organized, and I think the shoes and clothes area was recently redone for ease of access. depending on what you need the local hardware might set you back a nickel but it's nice to have the option of not spending ten dollars and twenty minutes driving across town or buying hardware or plumbing and lighting fixtures online. really, in the long run this is totally cost effective.

    I was in the store a couple of days ago with a small paint sample in order to get a qt. of matching…read morepaint. I was greeted by Mark. He was funny, charming and very professional. He work very diligently to get me the closest match. Indeed he did! When I got home I couldn't believe how it matched. It caused me not to have to paint the whole wall. You are so blessed to have him as an employee. He said he was not the best with paints in the department, but in my world he is the very best !

    Photos
    Griggs Ace Richland - For stuff you need and stuff you need rid of...

    For stuff you need and stuff you need rid of...

    Griggs Ace Richland - Richland Ace grand opening 2005

    Richland Ace grand opening 2005

    Griggs Ace Richland

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    Harbor Freight Tools

    Harbor Freight Tools

    2.0(2 reviews)
    4.3 mi

    STAY AWAY FROM THIS LOCATION…read more I cannot stress enough how disappointing my experience was at this store, entirely due to the manager's behavior and lack of customer service. My wife purchased a winch for me as a Christmas gift during the "12 Days of Christmas" sale. She showed an image to an employee and reasonably believed she was buying the synthetic rope version. Unfortunately, she was given the wire rope version instead. During the sale, both versions were the same price, so there was no price difference at the time of purchase. When I went into the store (I'm from Kennewick) and explained the honest mistake, I simply asked for a one-for-one exchange. The manager was extremely dismissive, showed no empathy, and made it clear she was unwilling to help. She told me I was out of luck and could only return the item and repurchase the synthetic version at full price, stating she "didn't feel comfortable" honoring the original sale even though the item had already been sold at that price. This was a straightforward situation that could have been resolved easily, but instead it was handled poorly and unprofessionally. The manager should not be in customer service, and the district manager should seriously consider intervention if they want to preserve this location's reputation. I will be warning others and leaving reviews anywhere possible to ensure people are aware of how customers are treated here.

    Skip the chit chat at the counter. Asking for a phone number is ridiculous. Always trying to push a…read morebogus membership plan. Slow checkout. Good selection of cheap China items if you can find them. Minimal staff on the floor. Mediocre.

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    Harbor Freight Tools
    Harbor Freight Tools
    Harbor Freight Tools

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    Lowe's Home Improvement - hardware - Updated May 2026

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