This is a well stocked local hardware store. I'm there often and the staff can always direct me to…read morewhat I need. Glad we have it local so I don't have to drive to another town to shop.

I wish I could give this place zero stars. I am a repeat customer, we were going here all the time…read more I came and waited for the store to open so I could grab something we needed. I asked the kids behind the counter to help me find something they just directed me to an aisle when I specifically asked for their help to find it. There were no other customers. They were literally just standing behind the counter. HORRIBLE customer service. Will never be shipping here ever again. Take your business elsewhere.

I live in Northern Virginia but have been to Pendleton dozens of times over the years to visit my…read moreolder sister. On recent trips, I have gone to Zimmerman's for various items needed for my sister's house. I love the personal service I get as soon as I walk into this business. No walking up and down aisles looking for WD40, furnace filters, etc. Got a question? You'll get a friendly answer. We need more of these local businesses on Main Streets across North America to survive and thrive. While in Pendleton, I'll never go anywhere else. Why would I?

I said go to Zimmerman's first to get it, as they're just the best and they'll probably have it…read more They had it! And what they had was good quality. No competition elsewhere.

If needing specific items such as paint supplies and screws not found elsewhere would go to. But…read morelately unprofessional staff that make you feel uncomfortable, such as talking loudly about unrelated opinionated non work topics and speaking badly about other employees in front of customers.

Paul was awesome! Very helpful, great attitude, and awesome to interface with. I came in right at…read more6:00 am at opening and he was upbeat and ready and willing to help.

We had a last minute problem with our flooring renovation. We called to ask for help, and decided…read moreto come in to the store. By the time we came in, Jay already knew about our call, even though we hadn't spoken with him directly, and had been researching options to help us solve our issue. Candis helped us get squared away with a new order, and gave us some helpful tips for later renovations. I don't think I've ever been to any store of any kind where I received this level of attention and service, they truly got involved and helped us. This Home Depot is where we will go for every last detail of our home improvement for as long as we live here. That was awesome!

Went to return water socks that broke and were bought yesterday to go boating was not able to even…read morewear. Irene who helped me with 0 customer service said no we can't return them. I then asked for a manager he said yes ! Irene gets 0 in customer service! She needs to be train and certified on how to greet and communicate with customers. Not happy she does this every time ! Irene learn to say welcome to Ace, how can I help you , have a good day!

like so much around here this store is a throwback to a simpler age. before the big blue and orange…read moreboxes over ran the countryside the jumbo-ace was the place for pretty much anything except dinner; a larger version of the local hardware store where you could find housewares, patio furniture, work and leisure clothes and stuff for to enjoying the great outdoors... this is a fine example of the big old store carrying Ace brands as well as national names across all product lines. the store is well lit and organized, and I think the shoes and clothes area was recently redone for ease of access. depending on what you need the local hardware might set you back a nickel but it's nice to have the option of not spending ten dollars and twenty minutes driving across town or buying hardware or plumbing and lighting fixtures online. really, in the long run this is totally cost effective.

Our first visit was because of a family person's recommendation. And, we are saying thank you!…read more We arrived here to simply use their DIY pet washing facility. It is clean, inviting, and a great experience for pets too! The items available to purchase definitely fir a "Farmer's" needs, yet, there is a lot to consider. It is a "must-see-for-yourself" excursion you need to complete! I will keep adding tho this as I visit more!

The store is great however the lines are to long .... To purchase one small item it was a long…read moreline I was behind a lady who bought 32 baby chicks and a lot more people in front of her and no more cashiers came up to help. 1 cashiere is not enough.

I had some issues with paint rebates and was frustrated…read more Stella helped me get credit with discounting items purchased. Monica was very helpful. Especially with finding my door on top rack. She operated a lift, removed (heavy) rehung exterior door from top rack. Overall experience was great. I was extremely frustrated with Lowes before arriving. I am just a DIY but treated me very well. Ive since told my neighbors and friends to go the distance. Twice the distance as HD.

I would have given 0 stars if available. I have never dealt with such incompetence in my life,…read morestarting with the sales rep that came to my home all the way up to the store manager. Back in the beginning of February, I ordered six interior doors and an exterior door. The doors were installed on February 26-27. At that time it was determined the linen closet door was an "in swing" rather than an "out swing". The store was made aware of this, by the installer, on February 26. My salesperson was also made aware. As of April 26th, I still do not have the door. I have spoken to several people including the store manager and assistant manager as well as the installation company; I am so frustrated at this point. This was a very large and expensive purchase and I should not have been the one running after people to get this problem solved. My salesperson was aware of this issue from the get go and should have been on this every single day until the issue was resolved. I will never make another purchase from Lowe's again. As far as I'm concerned, every person I have dealt with has absolutely zero customer service skills and has no idea what they are doing. As I said, total incompetents

They are closed now but served Kennewick and surrounding area for over 100 years. It's sad to see…read morethis type of family run businesses disappear for the NO HELP BOX STORES. Washington Hardware will truly be missed. John and his family were more than just salespeople. They were friends to our community.

A terrific hardware store. All kinds of cool stuff. Everything from paint to power tools and cast…read moreiron skillets. Love this place