Ever since the Costco opened in Richland this location is awesome in terms of parking, checkout, and unattended carts in the middle of aisles. Staff is always friendly, great product rotation, quick food court. I do have to ask though, I haven't seen the Kirkland red pepper flakes in months, what gives? read more

Costco - Ravioli lasagna - Wholesale Stores Near Me - Kennewick, Washington

I thought it was great! Yes it is crazy busy but everyone was nice! I found something's I had never seen in Costco before( vanilla beans!! ) I was told another Costco is supposed to open next year. That is awesome! This one seems bigger than ours in Vegas!! Do we love it ? Yes!! Will we return? For sure read more

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Staff is usually friendly & knowledgeable about products & placement or products. Store is always clean and well stocked. Selection or products are always changing and produce a verity. They provide regular checkout & "self checkout" , For the "self checkout" it feels like they are hovering over you and start take your products out and scanning it evening when your not ready. If it's indeed self check out give customers some space unless help is requested. Makes me feel rushed & helicoptered. *today tried the cookie that replaced the churro. Chewy in the middle good balance of chocolate throughout cookie but a little Burt on the edges. Will try again at our next visit. read more

Costco - The "viral" cookie - Wholesale Stores Near Me - Kennewick, Washington

Typical big box store always busy & you have to hunt for a parking spot. But, good selection, wonderful customer service, reasonable prices& some unique items. read more

Everyone always seems friendly and willing to help. I love the selection and pricing for most of their products. I do hope they bring back the crab-stuffed salmon! read more

disappointed in my eye exam was told my right eye changed when I went back after getting my contacts to let them know that I could not see all he would tell me to take my contacts out and wear my glasses which I did after two months I bought the contacts couldn't see return read more

Clearly this small original store, that is nearly 40 years old, has long been outgrown by the tri cities, when at 10 am on a Wednesday every single parking spot is full and there are more than 40 cars blocking the parking lot lanes waiting for spots to open up, meanwhile both of the "parking security" cars are hiding in the back corner of the employee parking lot. Published Local store phone number at the Costco website redirects callers to citi bank visa customer service. REALY?!?! Online search is a complete waste of time as results are completely inaccurate. read more

Ok...I recommend Costco because it's the only membership warehouse in the area. On the plus side, Everyone who works there that I have encountered has been incredibly nice and efficient. I've always been a Sam's club girl but that's not an option in Tri Cities. On the downside, This place is always. 7/10 busy MINIMUM. I have never experienced anything like it where I lived before. They have a good selection of items usually unless you want one of those damn $5 rotisserie chickens! I swear to you in the eight months I've lived here. I've only been able to get rotisserie chickens twice. Both times were when I arrived pretty close to when they opened. I have been there later in the day and seen a line of people waiting for chickens with somewhere in the ballpark of 12 to 15 people waiting in line. Unreal. Overall, I think they are higher priced than Sam's Club. Also be aware that if you order online for delivery, they put a hold on your account for the amount and then charge you for the amount so you are basically paying double until the "hold" or "pre authorization as they call it, drops off. I also wish they would do the scan app like Sam's Club or the click and pull option so you can order your stuff and just show up to the club to pick it up. read more

"CAVEAT EMPTOR" beware of their Technical and Warranty Services and Extended Services Absolutely appalling, disgusting... I have a new almost $3000 Samsung Refrigerator that was damaged on installation. and only discovered after the inside of the freezer walls and rails to the sliding door began freezing up with ice. I called Samsung at the direction of the Costco Team because they did not to deal with it. Samsung sent out a team that documented the issue, sending a copy to everyone. They discovered PHYICAL DAMAGE and said go back to Costco! Costco continues to "volley" me around from department, back to Samsung and to other department levels. It's going on 4 weeks! And, endless hours on the phone with Costco...today 3.5 hours and not resolution. I tried to send picture, but the computer will not let me upload... read more

Owned by Transform HoldCo LLC who bought Sears privately, is actually scamming people. Costco 2020, In announcing the deal, Costco said the transaction has been completed. Hoffman Estates, Ill.-based Innovel was a subsidiary of Transform Holdco LLC, the operator of Sears and Kmart stores. Gave them 1 billion for online logistics. Google those complaints. People don't get what they order as well. Searspartsdirect, innovel solutions, are not registered with the BBB. Federal Trade Commission should be involved with this. Costco is letting customers get run over by crooked business partners. Just one of many complaints: 90% of my shopping is at Costco. I'm there weekly. I ordered an LG Washer Dryer and a Bosh Dishwasher online. Scheduled both on the website to be delivered tomorrow, a few weeks ago. Looked on the website after a bunch of confusing emails saying the delivery was scheduled and also canceled. The customer service agent I had to call tells me that the washer and dryer hadn't shipped and couldn't be delivered for 8 days. Now, as I got rid of the washer and dryer I had, my family has to go without clean clothes for a week. The rep can't even confirm if that date will hold. I've experienced this same situation ordering a refrigerator from Costco. Their logistics are so awful it's shocking. I will never order an appliance from Costco again. read more

Everything went well. I asked an employee for directions and were told them - very courteous person. Veggies and fruit were wonderful. I found everything I was looking for and had a warm snack as well. Plus, picked up my Rx! Thank you Costco read more

Customer service in the tire center is very poor. Spent 18+ minutes on the phone before I spoke to anyone. Got disconnected twice, and called them back each time, and the person who eventually answered only identified themselves as "Costco tire center". read more

Firstly, I get the cold brew mocha from the deli. Then I walk around to my heart's content to find what our family needs and desires. We get our car insurance through Costco also, which isn't only affordable and protecting, they offer June and December coverage without cost. Perfect bit of savings for a summer trip or Christmas presents. I like to arrive either at opening or near closing, as everything in between those times are likely to put me into a panic attack. It'll be nice to see if there's a visual difference when the second Costco in Pasco will open, but in the meantime, I caution myself to early and late shopping times. And I do not come to Costco on the weekends. Oh man. It's like Black Friday in there. read more

WOW. IT'S ALL TRUE. I was appalled at all the reviews about the customers being the problem with this location. I went there today (a Thursday around 4pm), and discovered it was not exaggerated: if this costco location is an accurate cross-section of our society, we are well and truly screwed. COURTESY IS NOT A WEAKNESS, PEOPLE. I left as fast as possible, fearing stupidity and selfishness might be more contagious than Covid. As for the employees: congrats on maintaining your sanity. I'm not sure I could, in that kind of environment. read more

Stopped by here to refuel. Picked up few stuff. Busy Costco. There were long lines even before they are open. Huge and organized store.

Highly recommend, as an instacart delivery driver an important tip I would give would be be utilize the full parking lot as well as know what you are shopping for beforehand read more

We enjoy our hometown Costco. The cleanliness and organization of products are great. There is a lot of items, however the staff does a great job of positioning items to make it welcoming. Thank you for the great work! read more

I purchased Kirkland brand bacon bits. When I opened a bag there was a rat turd right on top of the bacon bits. I called and talked to the manager and was told that he would pull the bacon bits immediately. I went in this morning to show him the rat feces and was told this is the third bag that they've had returned. and they also had the same issue a couple months ago. The only thing that Costco would do is give me my $8 back for the bacon bits and they did not pull them off the shelf. People are still buying them. When I talked to the store manager and showed him the feces he asked me if I wanted another bag or my money back. Duh, I'll never buy them again. I said that is all you're going to do and he said you're welcome to contact Hormel, the packager. read more

Costco - Rat feces in bacon bits - Wholesale Stores Near Me - Kennewick, Washington

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How about a satellite store in Walla Walla? If not for the 50 miles between me and this store, I'd be here for my groceries all the time and other items. Who doesn't need the latest techno-gadget? Or 24 of the one item that brought you in to begin with? Bulk. Quality bulk. Does anyone actually walk in here and buy just what's on your list and not one thing more? Not me. And, let's be honest. How many of us have had a meal of two on those days with free samples? If you wander around, you can have a three course meal with drinks by the time you've sampled everything. Costco: gotta love it, but know thy prices. Not everything is a steal of a deal even for the quality or quantity for that matter. read more

Costco - Wholesale Stores Near Me - Kennewick, Washington

Because I have to wear a mask I hate going to Costco now. I'm considering not renewing my membership. Otherwise I like it here except for the parking ,it's like parking at Disneyland. read more

I bought 10 pack Kirkland 40 water bottles and it's smelling like dead fish and now i don't know if I'm going to get my money back or no

Their rates are a little steep but they always have the best quality items and brands at a good price. read more

Costco - Mac n cheese - Wholesale Stores Near Me - Kennewick, Washington

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Costco is the greatest and here is a little poem just to show how much--- Roses are red Violets are blue I just love Costco How about you? read more

I honestly don't think that I've had more of a horrible experience in any kind of store in the 30+ years I have been shopping. The cashier and the assistant was by far the icing on the cake. When you go up to somebody's grocery cart, you shouldn't automatically assume that all the items in the two carts that they had were all one transaction. Then toss the item back into the cart and not say a word to the customer and walk away. I understand it is the holidays and everything gets kind of crowded. But there is no need to employees treat you like you are second and you should be privileged to shop there. As I'm trying to pay for everything, I gave her the wrong credit card. Then she announced in a high tone. That we do not take that credit card and you will have to give us another form of payment. Embarrassed, and now in full panic mode I finally gave her the right one. I was trying to get her to slow down so I can watch the prices on the register. When I started walking out with my receipt, I noticed there was two items on there that were out of my price range. When I was looking at the item I didn't notice any other price than the $11.99 that was suggested above the bin. and trying to find somebody tonight that works there. It was pretty hard when you don't go there on a regular basis. If nobody knows everyone as a Costco employee is allowed to wear regular clothing. This means that if you are trying to look for somebody in a Costco uniform, you are not going to find them. All they have is a name tag on. So as I was trying to check out and being pushed through the line like some conveyor belt and shoved out the door. I Notice the extravagant price that they had on the item. So as I'm walking out the door, I stopped and showed the older gentleman that was checking the receipts.and that I had an issue even though he was nice.. it was how they said about "taking the item off" , like you were talking to some rich, extravagant, jackass you not having that money to purchase that item and you were beneath them. So he told me to go back over to the customer service and they can take that off. So that's exactly what I did as I stood there. Waiting for me to be called so they can help me take the two items that were over $60 off my receipt. And the woman that was standing there telling me what a fantastic deal it was and they weren't going to find it anywhere else. I tried to explain to her that there was no sign posted on how much it was, and all she could say is hmmm.... that's weird anyway that is a really good price that you're gonna get and you're not gonna get it anywhere else!.. I explained to her that I could not find anybody to tell me the exact price. And when I went to go pay for my items I was shoved through and pushed out so fast they didn't give me time to even ask the question. When the price came out to $333.62 I was so embarrassed. I just gave them my credit card. I honestly don't think I will ever go back to the one in Tri-Cities ever again. I don't care how much money you make an hour. I don't care if your company sits there and pays you to walk around and give out these pieces of candy to your snob of employees! And then being shoved through the check outline and pushed out like some cattle to a butcher factory. It just amazes me that there were so many people standing there trying to help one another (employees), but when it comes to helping a customer We were like beneath them, and how dare you not have enough money to pay for for this! And just an fyi... for anyone shopping online with Costco you pay anywhere between 2 to 3 dollars extra for each item! it's not worth it. It's not worth the time energy or effort to go all the way there to Shop and try to get a good deal. All you have to do is just go to Safeway or Albertsons or Walmart and get the exact same thing or even cheaper. And at least there you don't have to worry about employees treating you like utter crap! And if you do need help, all they have to do is stop and help you. And it doesn't matter how many items you have "big bulky items do look like a lot of items, but they're not" they'll let you go through the self check out so you can check yourself out because you have anxiety problems! Not to tell you that you have way too many items!! That you cannot go through the self check out!! even though they were two completely different transactions and my son was there with a different cart and they're trying to help me with the transaction! read more

Service, selection, and value are fine but... it is f-ing crazy and insane to shop there! WE NEED ANOTHER COSTCO IN TRI-CITIES!!!

Costco optical is amazing! Very reasonably priced with a professional friendly helpful staff. Jason was especially helpful when I picked up my glasses as he made sure they were adjusted and told me to come back anytime if I needed them adjusted. Great experience. Thank you! read more

It seems that every time I'm in the area and visiting this Costco, it's crazy busy. The employees have always been friendly and nice, and offer fabulous customer service, which is the reason for the 5-stars. Anyone who already ships at Costco already knows about their products and product selection. I've been to plenty of other locations that have had awful customer service. This place is not one of them. I would remove one-star for how busy they are. Seriously, if there's a long line for the women's restroom and at every single register, it's time to build another Costco somewhere in the area. Further west in Richland? Further south in Kennewick? read more

Get rid of self check out. It's so insulting to be berated over membership card and ID. I will no longer use self check out for this reason. There's a better way than accusing loyal customers of stealing from COSTCO. read more

Sadly the rotisserie chickens are not edible! Picked one up today (this used to be a staple for us), it tasted horrible and bitter. Chemical and soapy - not things I like my chicken to taste like . Has anyone else noticed a change? Got one a few months ago and it was fine. I will be avoiding in the future. read more

I looked up the mask policy for Costco before shopping in store and was reassured that employees and most shoppers would wear face mask, however, in the store this was not the case. One couple blatently walked around with no mask, intentionally getting close to other shoppers, walked past employees and were not confronted. I went an hour before closing as Goggle showed this was a less busy time and even employees had their masks around their necks, uncovered noses and also walking in shoppers personal spaces. I felt unsafe. I take CDC precautions seriously and did my research but Costco failed me. I also did not see any additional hand sanitizer out for a customer use given that employees weren't respecting the mask policy. I tried to contact customer service and email Costco however due to high demand they removed services and phone numbers and are not accessible anymore. My hope with this review is that the Costco will enforce CDC policies in regards to face coverings, and if that is not possible please update your online site to make most shopping items easily available for high-risk people that cannot make it inside your store. I always give Costco stars five, I love their prices and quality. But this is people's lives and they shouldn't have to risk them for good prices and quality. read more

Whenever you go, the store will be busy! Whatever you want, they will have a version of it that is a great value. We went to Costco right as it opened on Black Friday. It was already full of people. We completed all our Christmas shopping and checked out before the masses had made their decisions. We didn't have a snack as we left. We didn't eat lunch on the free samples. This is the best place to purchase food, drinks, wine, cars, kitchen remodels, vacations and jewelry. I'm sure there are a lot of other things that are also great deals. AND, of course, Costco gas is always the cheapest around. read more

Why did I pay $50 for a membership to this place again? I am overall unimpressed. I figured it would be great since it's really close to home and I buy some things in bulk. Just about every mission there has been a dud so far. First of all, the place has been crazy busy every time I have gone. People just wandering around the parking lot not paying attention waiting to get turned into a road pizza. Sunday afternoon is the worst, they seem to be extra angry and ready to road rage driving around the parking lot. Thought that Sunday worship was supposed to be uplifting or something. I walk in, show my card, and start my adventure. All the office/home/garage stuff to the right of the store has the same problem all the crap on the left of the store has - its just seems like randomness and not all that great at that. I did score a mat to protect my rug from the computer chair, and then saw the same thing for the same price at officemax. I was going to buy some chicken breasts in bulk, but they were the exact same cost per pound as Winco, and they were packaged in a ton of extra plastic. no thanks. Came back another day for some food and toilet paper. Once again, same problem as before, just a bunch of random stuff. Thankfully they had the kind of toilet paper I like. Too bad it was $2 cheaper at Target for the same brand/quantity. I looked at all the frozen foods, and its mostly large bulk quantities of highly processed crap food. Maybe Id like it if I had a family of eight that liked corn dogs, TV dinners and fish sticks. The produce seems ok but I haven't tried it yet. I hear the pharmacy has some great deals but my insurance covers that, and I don't need to buy meds anyways. On the way out the cashout is fairly painless. The little food court seems to always have a line though. Speaking of lines, you have to wait in line to leave, because they have one dude checking everyone's cart as they leave. I think Costco is mostly hype and my membership was a mistake. The only thing I got a deal on there so far was a large box of Cheerios. read more

Costco - Seen one ya seen 'em all I guess? - Wholesale Stores Near Me - Kennewick, Washington

A fun store with good prices. We don't go on weekends because too busy. We drive from rural Walla Walla on weekdays when the weather is good. We go with my brother in law when he is around. He spends a lot of time working overseas but headquarters at his home in College Place. We would really like to see a Walla Walla store. read more

I feel I have a love/hate relationship with Costco. Every time I step foot inside here I get excited about something new I find. The hate part comes when I find out my total at the register. Costco is great for so many things. Some of the deals you just can't beat anywhere. I've found out that for me to make Costco work for me I really have to know exactly what I'm paying at my normal grocery store to know if the deal is worth while. Come for the great deals, stay for the samples! read more

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You never know what you might find here, but if you find it, buy it, because it might be gone next time. I love the meat department and the fresh fruit and vegetables. read more

Friendly courteous staff. Great gas prices. The parking isn't too bad. Easy to get in and out of.

As usual Costco treats all their customers like thieves. There is nothing in my cart that belongs to them after I pay for it. The door check is a violation of my rights. I most likely will not renew my membership read more

Costco is the mega super shopping warehouse that has professional and courteous employees. I can honestly say I've never left there without buying more than I originally came in for but I'm always smiling when I leave. read more

Hey cosco, let's try something extraordinary here, think of this as changing the lives of parents and chicken roast grubbing, toilet paper buying adults everywhere around the world, 5 items or less line....... chicken...check, 60 pack of toilet paper..... check, diapers.... check, wipes..... check..... alcohol..... check. 5 items or less line. In and out. read more

Great with the exception of the food court pizza. It's the only Costco I've been to that over cooks the pizza. The cheese should not be brown read more