I had a problem with some paint I had to buy to do some retouching and after "retouching" different…read morewalls , 3 different colors none of the match. And what I got from them was buy more paint and do another coat in all your walls. I had already done 2 coats on a paint that was supposed to be a primer and paint. Now I have to spend time and resources to do it all again

Yeah they have paint, and yeah they will sell it to you. But it's slow service. No coffee, no hand…read moresanitizer. Dirty, dusty, things missing off shelves. Eh It's a paint store.

This store has great selection for the size of the store front. I've also had great service from…read morethe people who work here. The staff is generally kind and helpful as well as speedy. They carry a wide range of BM paints and sell paint accessories for a reasonable price.

I showed them a can of 50% Revere Pewter and told them to make it the exact same. They only wrote…read moredown HC-172. I said there are four or five numbers on the can showing the exact color combination and they said that HC code will match it perfectly. Over $2k later of painting the house...it's not the 50% Revere Pewter. The walls are different colors. This company will only comp my paint can. So frustrating even after I told them to double check. Their negligence becomes my cost and frustration. They don't care at all.

I just wanted to give a huge shout out and thank you to Kendra and Steve at the Rodda store on 4th…read moreAvenue. Not only did Kendra come to my site and give me advice and help on colors to use, but when I got to the store, she and Steve took absolutely wonderful care of me!! Can't say enough good things about the store and their customer service. And oh yeah, love the paint too! In a world where customer service is fastly disappearing, this store still has it down!!! THANK YOU!!!!

Terrible customer service experience. I called and was told to bring my paint in to have it…read morematched, and that I could come in anytime before closing -- it would just take about 20 minutes. When I arrived an hour before closing, the person at the desk said he didn't have time and the paint wouldn't be ready until the next afternoon, even though my painter was coming in the morning. He didn't seem apologetic and didn't want to hear about the misinformation I received, nor try to make it right. Nice attitude, Red Beard. My entire home is covered in Rodda paint, but I guess I'll find a new brand.

The location was close to my home, came in to see what they had. They had a lot to choose from…read more Reasonably priced, I ended up going this route. They had some amazing colors and a few other things that both my husband and I liked. The service was top notch, friendly group of guys and would return.

Amazing location and amazing customer service! They make everyone feel valid and valued. Jason…read morejumped in and helped me correct a mistake I made which I was very grateful for :-) I will definitely be prioritizing this location over other paint suppliers

This local business in Burien exemplifies the best customer service experience one could wish for!…read more Every time I go there Cicelia, John, and Doug welcome me and attentively listen and offer me good advice and materials. Their price are more than fair and they have matched my colors perfectly and in the right size for my project. I always leave feeling like my needs were met. And with a smile

we go here for all of our painting needs. Today, Isaac, a new employee, made sure I went home with…read morered instead of orange paint. They go the extra mile here. Also, a great place to meet professional painters.

I just submitted this to the Lowe's survey but I wanted to also share with everyone. I also come…read morefrom a retail management background and was fortunate to work for a fortune 100 company. I feel like companies that might not be considered that same caliber get beat up so I wanted to acknowledge what happened to us today. As customers we can come into a store with a chip on our shoulder already and we take it out on the staff. I remember the times I was on their side and had to descalate a customer issue. And I'm not saying that staff are perfect, or don't give attitude to customers, because it happens. When I am in those situations where I see how hard they are working to help the customer I choose gratitude and acknowledge that I appreciate them. A little kindness goes a long way. We stopped by around 2p and again at 4p: While, unfortunately, we had to cancel one of pick up items I want to express how amazing our experience was. The 1st visit was to discuss a replacement for the batteries. And the CS staff was awesome, while still being short staffed. The manager who worked with us after to see if we could get a replacement was also so nice. Unfortunately, the other pick up item, a tool chest, was dented when we got home so I immediately turned around and did an exchange and again the team at CS and pick up were incredible. During the holidays customers, I know, can be extra demanding and when you're short staffed it can affect morale but each person I engaged with went above and beyond and for that we are appreciative!

Waited over 39 minutes in the wood cutting area at 1 PM on a Saturday with zero assistance…read more Multiple employees walked by, and the customer ahead of me pressed the help button at least five times--no response. If the store advertises wood cutting, someone should actually be available to do it. Otherwise, don't waste customers' time with a help button that clearly does nothing. Called the store and also talked to customer service. ‍

I have been going here for years and they keep getting nicer and nicer their product is outstanding…read moreand service exceptional!!

This place so consistently exceeds your expectations that it kind of ruins you for places like Home…read moreDepot or the big box stores. I can't remember how many times I got to run around at Home Depot and they don't know what is Zürich fitting is or I had to find ring shank screws or whatever. Hear the staff will tell you yes we have that no it isn't available because they don't make it or that's not what you need and what you need is over here. I don't know if there's some sort of a cybernetic implant or if it's a business where they just teach their staff all of these things or maybe and shocker but higher quality staff who just know these things

Jeff is the man! He can match almost anything and has excellent customer service, quality paints,…read moreand great value. Highly recommended

It is like all the other Home Depot's. It is laid out a little differently than the one I usually…read morego to In Tukwila. There is an excellent selection of hardware products including a comprehensive electrical department. I should know because I was an electrician in Los Angeles before I got into computers The price value of the products is better than Ace or True Value. The service is catchers catch can. I am often directed to the wrong isle by team members that are less familiar with their products than I am. Oh well. Excelsior.

Worst possible customer service EVER. I bought a roof from home depot that leaked after 7 years…read more They sent an estimator who said it was faulty installation, 2 contractors confirmed this when they low-balled me on the warranty for repairs. They then said that I voided my warranty due to lack of maintenance, and offered me a $1700 (contractor estimated cost at $10,000. They continued to pressure me to take the check and sign papers voiding my warranty. DO NOT RECOMMEND! Staff were rude, dismiss8ve, and ultimately disappeared

Always happy to come here for gardening supplies, we've also gotten our Christmas tree here for at…read moreleast 5 years. Staff are helpful and the quality of products is great!

On April 22 I made a conscious decision to go in to urban feed and garden to purchase a tree for my…read morewife's birthday, instead of going to a box store to support a local business in my neighborhood. I paid about 40% more for a tree, a one inch caliper hornbeam in a plastic pot. The tree had a little bit of leaf burn on its new growth, but I chalked that up to being root bound in a pot, so I purchased the tree. I was landscape contractor for years, I have planted hundreds of trees so I planted this tree giving it the best possible chance for survival. With regular watering the leaf burn continued to spread, even though I held off on fertilizing the tree, until it showed signs of some growth so I wouldn't burn it or shock it. Last week I pulled it out of the ground because it was completely dead, when I did there was zero root development. Anyway, I know from experience that sometimes new plants just die but when I was running a landscape construction I warranted every plant I ever sold to a customer. If a plant died within the first year, I would replace it. I could usually bring these plants back to the vendor and exchange them for a new one, but those were real nurseries like Gurneys or Molbaks. I called this nursery and explained what I've written above and they told me they couldn't help me, I even asked if they would just give me another tree and they declined. We live in a different world, where accountability and responsibility are foreign to a lot of people. I won't be going back to Urban And garden.