I am grateful for the expertise shared with me yesterday, by the electric parts specialist. I…read morewanted a lamp shade harp, which part, this store did not even stock. However, the specialist spent more than 30 minutes with me analyzing the specifications for my lamp shade and educating me as to the important measurements to keep in mind. What a wonderful neighbor this business is. I am so glad I live near an Ace Hardware Store !

Very be friendly people and great service. I got what I needed - ropes to hold furniture I was…read moremoving. They helped me find it.

This store has great selection for the size of the store front. I've also had great service from…read morethe people who work here. The staff is generally kind and helpful as well as speedy. They carry a wide range of BM paints and sell paint accessories for a reasonable price.

I've been meaning to submit this since last April, and I hope the staff who did such a great job…read morefor me at the Mallory store in SODO are there to see this. Hands down, they've always been the best paint store, and Benjamin Moore the best product, I've ever worked with. Been a fan of Benjamin Moore paint for decades, but I also loved my 'inherited' living room wall color from a different vendor, a brand now owned by a big box outfit. It is the best dark brick red I've ever seen, my furniture pops happily against it, and I'm decisively not interested in changing it. So, here is the story of the color matching/touch up nightmare I went through, only to be rescued by Mallory SODO, even with non-Benjamin Moore painted walls. When it came time for some repair and touch up of the walls due to hanging and rehanging pictures and moving my television, I patched walls and then I spent over a month trying many (maybe 40?) samples attempting to even get close to the original color using the original brand, and color match services from the big box store. All trials failed completely. Worse, the big box store wouldn't even take back the quarts and pints and sample jars, of their own big box product! Biggest lesson from the whole mess - never will buy paint from the big box stores. Feeling defeated, and facing up to the work of picking a whole new color and a whole room paint job instead of just the touch ups intended, I went to my favorite Mallory store to check out my options. First, they took back all the opened paint that had accumulated over the months from the other company because they participate in the take it back program. Second, they matched the color (I cut out a small square from the wall) with only a tweak needed for sheen, since the original paint was somewhere between two of the current products. All of the staff were incredibly helpful and customer focused. And, the person doing color matching has the skills of an artist and designer that one does not see these days. Most rely only on computers, but those of us who work with real paint understand that color in the real world involves so much more. It requires talent and training for that eye. It is worth paying for, I would have paid more. It is worth time, although they turned it around fast this time. And, it is worth me taking the time to try out mixing the two sheens. All painting in your home requires the customer time and investment, color matching is a process that requires working WITH a skilled staffer. The payoff, though is this - I now have the formula and proportions so my living room walls look just perfect and can be maintained with the color I love. Thanks to Mallory. Mallory as a company has always carried what I consider the best product and other Mallory stores, more convenient to various contractors I hired, always have done well for me ordering over the phone. But, I hope the management knows what a gem they have with the SODO store and staff, 'my' Mallory store for I hope many years to come.

The customer service rep was excellent. She went above and beyond regular service. She help me…read morecarry three heavy buckets of paint to my car

Stopped in with my young daughter who wanted a "light blue" color for her room…read more Had the best service from the kind, patient, friendly paint store man. He kept adding a drop of blue at a time, until the color was what she was looking for. Left the store with high quality paint, at a super great deal. Thank you.

They were honest that the paint I had was probably still good and offered to check it out for me…read more That kind of service is hard to find. I will be back for my painting needs.

Such a friendly, knowledgeable place. All kinds of painting supplies, from a single brush, to 50…read moregallons of paint to paint your barn! We bought the best paint we found made by Pittsburg Paint - " Manor House!" We want to "Set it...Aand Forget it!" We had horrible paint the first time our house was painted when it was brand new and we found out the need to purchase the best paint available so that we don't have to do it for another 20 years, potentially! Get it doesn't me right the first time! Use professional grade paint - labor ain't cheap! And who wants to think how much everything is going to cost 8 years from now! We wanted to buy local from an independent dealer of paint. Support your local vendors! Amazon doesn't have everything, nor the experts! Don't lose the experts, pay a little more!

I had a problem with some paint I had to buy to do some retouching and after "retouching" different…read morewalls , 3 different colors none of the match. And what I got from them was buy more paint and do another coat in all your walls. I had already done 2 coats on a paint that was supposed to be a primer and paint. Now I have to spend time and resources to do it all again

Yeah they have paint, and yeah they will sell it to you. But it's slow service. No coffee, no hand…read moresanitizer. Dirty, dusty, things missing off shelves. Eh It's a paint store.

I just wanted to give a huge shout out and thank you to Kendra and Steve at the Rodda store on 4th…read moreAvenue. Not only did Kendra come to my site and give me advice and help on colors to use, but when I got to the store, she and Steve took absolutely wonderful care of me!! Can't say enough good things about the store and their customer service. And oh yeah, love the paint too! In a world where customer service is fastly disappearing, this store still has it down!!! THANK YOU!!!!

Terrible customer service experience. I called and was told to bring my paint in to have it…read morematched, and that I could come in anytime before closing -- it would just take about 20 minutes. When I arrived an hour before closing, the person at the desk said he didn't have time and the paint wouldn't be ready until the next afternoon, even though my painter was coming in the morning. He didn't seem apologetic and didn't want to hear about the misinformation I received, nor try to make it right. Nice attitude, Red Beard. My entire home is covered in Rodda paint, but I guess I'll find a new brand.

I couldn't be more disappointed with my experience here. I'm a couple blocks away and love Benjamin…read moreMoore paint, so I was super excited about being able to buy my paint here. Unfortunately in the midst of my painting project they lost the only 'can-do' person they had on staff. The remaining people (Lindsey and Justin in particular) have been consistent in their 'can't do' attitude. I am 6 months pregnant and repainting my entire condo, so I needed the Ben line of zero-VOC paint, which this location has decided not to stock. Elle wanted to get my business, and I was ordering ~$600-700 of paint at their prices, so she offered to bring the paint over from their Poulsbo location. After that I needed a couple more unanticipated cans, and Justin and Lindsey acted as roadblocks to me getting those. Justin just couldn't be bothered to get them sent over to the Bainbridge location, but Lindsey was incredibly rude and literally talked over me for long periods of time when I was trying to explain how this effected my project. I can't imagine treating a paying customer the way I was treated here. In the end, I had to drive over to Poulsbo, which isn't the worst thing in the world (just took a big chunk out of my painting day), but being disrespected the way I was by Lindsey was really upsetting and inexcusable.

I just picked up paint from this store 2 hours ago after being very patient due to COVID and I've…read morebeen stirring it for 10 minutes and there's still white swirls in it! Most businesss are doing there best during COVID and customers are being patient and understanding but paint needs to be stirred appropriately after color is added. Now going on 25 minutes. I will go back to the paint store I used to use in Issaquah!

To bad I don't do more work out in the Issaquah area. Steven always welcomes me into the store when…read moreI come here. Store is fully stocked and everyone is eager to help you. Maybe it's because the head honcho Jim Mallory is right above them. LOL.... just kidding There's tons of parking and there's never a wait to place your order.

Otherwise known as Benjamin Moore in Issaquah. Great…read morecustomer service.. top notch. As a contractor specializing in custom homes, I can't mess around. I can't have delays and mistakes and I usually need something quickly. They are so helpful and respectful of me and my time. I feel appreciated and valued when I go in there. I know that if they can't help me, they will point me in the right direction. Other paint stores are just ok... this one is just that much better.