I've been meaning to submit this since last April, and I hope the staff who did such a great job…read morefor me at the Mallory store in SODO are there to see this. Hands down, they've always been the best paint store, and Benjamin Moore the best product, I've ever worked with. Been a fan of Benjamin Moore paint for decades, but I also loved my 'inherited' living room wall color from a different vendor, a brand now owned by a big box outfit. It is the best dark brick red I've ever seen, my furniture pops happily against it, and I'm decisively not interested in changing it. So, here is the story of the color matching/touch up nightmare I went through, only to be rescued by Mallory SODO, even with non-Benjamin Moore painted walls.
When it came time for some repair and touch up of the walls due to hanging and rehanging pictures and moving my television, I patched walls and then I spent over a month trying many (maybe 40?) samples attempting to even get close to the original color using the original brand, and color match services from the big box store. All trials failed completely. Worse, the big box store wouldn't even take back the quarts and pints and sample jars, of their own big box product! Biggest lesson from the whole mess - never will buy paint from the big box stores.
Feeling defeated, and facing up to the work of picking a whole new color and a whole room paint job instead of just the touch ups intended, I went to my favorite Mallory store to check out my options. First, they took back all the opened paint that had accumulated over the months from the other company because they participate in the take it back program. Second, they matched the color (I cut out a small square from the wall) with only a tweak needed for sheen, since the original paint was somewhere between two of the current products.
All of the staff were incredibly helpful and customer focused. And, the person doing color matching has the skills of an artist and designer that one does not see these days. Most rely only on computers, but those of us who work with real paint understand that color in the real world involves so much more. It requires talent and training for that eye. It is worth paying for, I would have paid more. It is worth time, although they turned it around fast this time. And, it is worth me taking the time to try out mixing the two sheens. All painting in your home requires the customer time and investment, color matching is a process that requires working WITH a skilled staffer. The payoff, though is this - I now have the formula and proportions so my living room walls look just perfect and can be maintained with the color I love. Thanks to Mallory.
Mallory as a company has always carried what I consider the best product and other Mallory stores, more convenient to various contractors I hired, always have done well for me ordering over the phone. But, I hope the management knows what a gem they have with the SODO store and staff, 'my' Mallory store for I hope many years to come.
