We had a fantastic experience with 360 Transportation. To start with the communication was timely…read more Someone seemed to be available to answer a question at any moment of the day. We booked the limo for our son's wedding getaway car. The driver arrived in plenty of time and the car looked fantastic. Our son and his bride said the ride was top notch. The price was quite reasonable as well. If we're ever in need of transportation in the Austin area, we'll be booking with 360. Thank you!

We used 360 Transportation for a wine tasting day in Fredericksburg on Saturday and had an…read moreincredible experience! Our driver, Aaron, was a true professional and gentleman. He was incredibly helpful, assisting everyone on and off the bus, and even came prepared with ice for our snacks and cold water--fantastic little touches! Beyond that, the service was completely reliable: Aaron was prompt for both pick-up and drop-off. If you need transport for a wine tour, highly recommend the seamless service from 360 Transportation!

From the moment I walked on the bus to the last I was surprised by the high level of attention and…read morecare. It truly is like a private jet on wheels. I was able to get some work done on the table and lunch was tasty. Plenty of refreshments to go around.

I don't need to write out a long post about Vonlane because the answers are YES I recommend and YES…read moreI'll travel with them again! Here are the highlights: --Timely and efficient; begin boarding 15 min before departure time and wheels moving on time -Greeted by the driver to load luggage under the bus -Greeted by bus attendant to check ID and advise of your seat -Seats are roomy, plush, and recline -Snacks, snacks, and more snacks (would love to see fruit snacks offered) -Lunch is included w/ salad, wraps, and sandwich options -Juices, carbonated beverages, and water are available -Alcoholic options available at an additional cost -Lap laptop tables available to work at seat -Pillows and blankets offered -Very clean bathroom on the bus If you are thinking or wondering if you should try Vonlane please scroll to the top of this review and reread my first statement! Safe travels!

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

Scott got back to me right away. Always like dealing with actual humans over computers. He helped…read moreme navigate my options and which would be best for me. Customer service is top notch! Highly recommend Fly-Rides.

We used fly-rides to transport 50 of us from Austin to Lake Travis and were blown away with the…read moreservice!! Scott and our driver were easy to communicate with and very prompt. We were early for our 3:30p boat ride and got back right before 8:30pm. The bus speakers were fantastic and we were able to hold all 50 people, coolers and floaties. Thanks for being easy to work with and getting everyone onboard safety. I highly recommend!

I have to upgrade it to 4 starts…read more After living in Austin since 2012, I reflect about my experience in ATX and realize that Cap Metro, though not 5 stars, makes my life awesome. I love public transportation. They also didn't raise fares during inflation! New app is great too! Good improvement over last app. Cap Metro has contributed to the exciting and stimulating things I have done in ATX, so I thank it

Bring back route #100. Pretty please! The last time I arrived from the airport, I had to take route…read more#20 to Downtown and then walk a mile to the rail station. Otherwise, the buses are nice and usually on schedule. I'm really looking forward to the blue line and the airport connection. I'll clearly rewrite my review when I get to ride the Metro Rail to the airport.

I booked 2 tickets for a trip and the return trip for $56. I cancelled it now 2 nights before the…read moretrip and I only got $16 back in the form of a voucher. This is a written part of their policy but that does not excuse that this a major theft of money. I had a family emergency that has caused me to cancel my trip with ample notice and this is a joke of a cancellation policy. I remember 5 years ago, canceling a trip with flix bus only a few hours before my trip and getting a full refund back to my card.To be refunded barely a 3rd of the cost of my trip in essentially the form of a coupon is truly the height of corporate greed.

Have ridden from Austin to Katy round-trip and Dallas to Houston. Each time, the driver seems to…read morehave an attitude problem or desire to flex their authority. Have seen the driver deny access to people waiting 4 minutes before departure time, not to mention the people who arrived less than 4 minutes to departure time, but still before departure time. Have also seen the driver on the Dallas to Houston trip make a student buy them snacks. Like when the student didn't immediately say okay to paying for his snacks, he stared her down and repeated himself until she got off the bus and walked to the counter to pay for his snacks. This is coercement. She probably only paid because she was afraid he'd leave her stranded at the midway stop instead of her destination. If this system wasn't essentially the only reliable way to travel between these cities without relying on carpooling with strangers, I would not be using it. One way tickets on Friday/Sunday were $30-$40 each on a random non holiday week, so the trip wasn't extremely cheap either.

Curtis made our experience a breeze! Great communication, we were quickly set up with a driver and…read morevehicle on short notice. Julie was our driver, she was so sweet & such a careful driver. HIGHLY recommend them!!

Curtis is seriously amazing! The price was so practical, he was always available and responsive…read morethroughout the booking and leading up to the event, and so kind! I recommend him and this service to any group looking to truly relax and be hands free of stress. He took care of it all. We went to a boat party for the day and he even brought us 2 coolers along with ice for our trip. A true gem! Thank you Curtis you rock!!

If you know me, you know that I waited until the last minute to look for a ticket to visit my…read morefamily in Austin for Thanksgiving. I really wasn't in the mood to drive, last minute ticket prices were outrageous, and the airports would have definitely been insane. Fortunately, a buddy told me about Megabus! "A mega what??!!" I believe was my initial reaction. After hearing a little bit more and taking a look at their website, I purchased a round trip ticket to Austin. I have no regrets. The bus was clean, the drivers were friendly, and the other passengers were all polite and well behaved unlike my experience on another bus line that I used in the past on a couple of occasions. With the exception of the employee who worked at the Downtown Austin location, it was a pleasant experience. Note to the employee at that location: It's not cute when you make disparaging remarks behind a customer's back when the other passengers are looking down your throat...no, Ma'am! That's really the only negative part of my little holiday review. Give Megabus a try. I'll consider them again if I'm traveling to another close Texas city in the future. Speaking of not cute, I was not feeling cute in these two attached pics while riding on Megabus, but I just wanted to convey the contentment that I experienced on my ride. Buenos dias, Ya'll!

Don't want to drive to Austin? This is your answer. My friends and I booked our tickets online…read more We arrived at Fuel City Taco/Carwash to catch the bus on a Saturday morning. Arrived in Austin within 3ish hours. The sucky thing is the seats are really small. You are cramped up. The charging stations at each seat is just a plug. No USB charging here. The free wifi sucks as well. The good thing is if the bus isn't full you can move to another seat. Our first bus driver was a chatty Kathy, but I had earpods in and watched nexflix on my phone. Our driver on the way home gave a Sunday sermon before we left Austin and it was awkward. All in all. Put your earbuds in and sit back, relax (if there's room) and let someone else take the stress out of your drive to and from Austin. The drive goes by so fast. PS - looking at the photos - we did not get a double decker bus to or from Austin.

Star Shuttle Bus License Plate Texas KP3-2898 just cut us off on I-35 and 183 (1:17PM). The driver…read morecame into our lane without looking to see if there were any vehicles in the lane, nor did they signal. To prevent the bus from hitting the front passenger side of our vehicle we had to brake hard. Thankfully the car behind us saw this happening and slowed down to prevent a collision. As we were both driving at 70MPH this would have caused a major collision. I would definitely not recommend this bus company based on this drivers actions.

they were three hours late to pick my kid up from his event. They were supposed to be back at 1:30…read more They were back at 4:30.

We booked a weekend trip on a few buses for a couple hundred students. Ride was a little bumpy, AC…read moreran a little cold, but generally there were very few complaints up until the ride back when the breaks went out on one of the vehicles, and a bus full of students began rolling backwards in the middle of the freeway. We had to take a one-hour detour to rendezvous on the side of the road. To add insult to injury, our bus driver refused to stop at Buc-ees after the incident. No doubt a quick stop for a brisket sandwich would have eased tensions. I can confidently say this was the WORST chartered bus experience I've ever had. I want my refund and my sandwich.

We hired Clark Travel for our wedding transportation for the wedding party and all of our guests…read more We ordered two 56-person charter busses for 10 hours each. On the day of the event, the wedding party was picked up by one 56-person charter bus and two smaller busses (without bathrooms) - we were not informed of the change of plans and paid extra for the luxury buses with bathrooms. All buses were then supposed to pick up guests at our hotel block downtown after dropping off the wedding party. Only the charter bus went to pick people up and after the bus filled up, the bus driver informed the remaining guests another bus would be there shortly. There wasn't. More than 20 guests had to pay for an Uber/Lyft to attend our wedding, several of which missed the ceremony. Upon reaching out for a refund, we were offered a measly 10% discount and they would not budge. It then took them 6 weeks to process our request and we are still awaiting a check. While customer service in the planning phase was top-notch, their handling of the service day-of and resolution after-the-fact was piss-poor at best. Would recommend finding another vendor over Clark Travel.