I'm proud to be able to review Sherpalux, as I'm a repeat customer of Joe M's. I trust his…read moreexpertise on timing, his courtesy and commitment to excellence, AND when time permits his photography skills of the surrounding area. He helps put the nuanced moments in play to enhance your memories and nostalgia. Awesome guy! Been using the service for 11 years now.

My wife and daughter were in Austin with friends to pick out a wedding dress for our daughter…read more Being Halloween night I knew parking in downtown Austin would be a challenge. I looked online to review car services and decided on SherpaLux. Joe gave me a good quote within a couple hours. It was the best decision I could have made. The large SUV was beautiful and clean, and Joe was super friendly and courteous. The night was perfect and memorable for everyone. If you are looking for a professional and first class car service, please consider SherpaLux. You will not be disappointed.

Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

Fly-Rides provided shuttles (3 total but we only ended up needing 2) to and from a big party we put…read moretogether for one of our biggest clients. The buses were beautiful both inside and out. They were at the pick up location on time and the drivers were even there to help us load in our things. Once we arrived at our destination the drivers helped us unload and made sure nobody forgot anything they might need. The bus ride home was just as smooth. The bus had great AC and a good sound system w/ bluetooth. The Fly-Rides team were total professionals throughout the entire process. They are definitely going to be our go to shuttle service anytime we need one.

We used fly-rides to transport 50 of us from Austin to Lake Travis and were blown away with the…read moreservice!! Scott and our driver were easy to communicate with and very prompt. We were early for our 3:30p boat ride and got back right before 8:30pm. The bus speakers were fantastic and we were able to hold all 50 people, coolers and floaties. Thanks for being easy to work with and getting everyone onboard safety. I highly recommend!

Took the red line from Leander to Downtown and back. What an incredible convenience to have!…read moreClean,affordable, excellent service. Jeffrey on the 101 train was a fabulous customer service agent and a great asset to Capmetro. I will ride the red line again and look forward to the expansion of the services.

I've experienced extreme discrimination from the driver's when trying to ride capital metro…read more Extreme. I have called amd called capital metro trying to resolve this issue. I have autism and ptsd which is a pretty intense combination. I HAVE to ride the bus. Some drivers are kind but so many times they have directed pure hate towards me. I just don't look like I have a disability. With what I have and dealing with their hate it adds so stress onto me daily. Everyone deserves to be treated equally while boarding. I don't even say anything about everyone passed out on the bus and zero seats available but I'm a hardworking decent person trying to work and IM treated like total crap. One driver today refused to open the door when it feels like 106 outside. And i was weak and nauseous. Some wont let the lift down and its hard to get on the bus. Many people who ride have a disabilty and you cant always know by appearnace. I desrve to be treated with civil behavior when boarding the bus. Its insane to be that hateful to someone just trying to partake of services thats for thw whole city. I have called and called about this and they do nothing. Nothing. Capital metro discriminates against disabled people and thats ILLEGAL. If you are covered in filth dont pay or act like insane its like go ahead get on and have at it. ​

Have ridden from Austin to Katy round-trip and Dallas to Houston. Each time, the driver seems to…read morehave an attitude problem or desire to flex their authority. Have seen the driver deny access to people waiting 4 minutes before departure time, not to mention the people who arrived less than 4 minutes to departure time, but still before departure time. Have also seen the driver on the Dallas to Houston trip make a student buy them snacks. Like when the student didn't immediately say okay to paying for his snacks, he stared her down and repeated himself until she got off the bus and walked to the counter to pay for his snacks. This is coercement. She probably only paid because she was afraid he'd leave her stranded at the midway stop instead of her destination. If this system wasn't essentially the only reliable way to travel between these cities without relying on carpooling with strangers, I would not be using it. One way tickets on Friday/Sunday were $30-$40 each on a random non holiday week, so the trip wasn't extremely cheap either.

It gets you from point A to Point B. Sometimes, it's a nice bus. Sometimes, it's not. Sometimes,…read morethe bus arrives and departs early. Sometimes, it arrives and departs late. There isn't an office/lounge/official waiting area location as it's usually gas stations or random street corners so you're exposed to the elements. However, it does get you from point A to point B. It's a service I use out of desperation when flight times don't make sense for my needs.

Curtis made our experience a breeze! Great communication, we were quickly set up with a driver and…read morevehicle on short notice. Julie was our driver, she was so sweet & such a careful driver. HIGHLY recommend them!!

Curtis is seriously amazing! The price was so practical, he was always available and responsive…read morethroughout the booking and leading up to the event, and so kind! I recommend him and this service to any group looking to truly relax and be hands free of stress. He took care of it all. We went to a boat party for the day and he even brought us 2 coolers along with ice for our trip. A true gem! Thank you Curtis you rock!!

Don't want to drive to Austin? This is your answer. My friends and I booked our tickets online…read more We arrived at Fuel City Taco/Carwash to catch the bus on a Saturday morning. Arrived in Austin within 3ish hours. The sucky thing is the seats are really small. You are cramped up. The charging stations at each seat is just a plug. No USB charging here. The free wifi sucks as well. The good thing is if the bus isn't full you can move to another seat. Our first bus driver was a chatty Kathy, but I had earpods in and watched nexflix on my phone. Our driver on the way home gave a Sunday sermon before we left Austin and it was awkward. All in all. Put your earbuds in and sit back, relax (if there's room) and let someone else take the stress out of your drive to and from Austin. The drive goes by so fast. PS - looking at the photos - we did not get a double decker bus to or from Austin.

If you are not familiar with the Megabus system, it may be confusing especially with multiple buses…read moregoing to different locations. You can check in with the people inside the center by showing your ticket. It is always better to arrive early than late because the buses usually leave on time. I like how there is a waiting area. There are also restrooms. (There are restrooms on the bus too and they're usually clean). Most of the time, there is no Wi-Fi on the Megabus even though they do say they have it. Sometimes the outlets don't work so you should fully charge what you need. It is a good way for an inexpensive longer ride. They can be as low as $1 if you get them early. You do have to ride with strangers though.

Star Shuttle Bus License Plate Texas KP3-2898 just cut us off on I-35 and 183 (1:17PM). The driver…read morecame into our lane without looking to see if there were any vehicles in the lane, nor did they signal. To prevent the bus from hitting the front passenger side of our vehicle we had to brake hard. Thankfully the car behind us saw this happening and slowed down to prevent a collision. As we were both driving at 70MPH this would have caused a major collision. I would definitely not recommend this bus company based on this drivers actions.

they were three hours late to pick my kid up from his event. They were supposed to be back at 1:30…read more They were back at 4:30.