Pulled up to the gas station looking for an air pump for my tires, and the employee kindly waved me over and said, "No, pull up there we'll take care of it for you." Now that's service! I've never been to a gas station in Orange County that actually helps you like this. Most places make you pay and do it yourself. Highly recommend stopping by here for gas or any service you don't get this kind of kindness every day! read more

This Shell is right by my grandma's house so I have stopped by many times to fuel up before my trek back to LA. For being right off the freeway, this gas station is so stress free. No matter what side of the street you are coming in from, there's an easy and safe entry, and the pump lines all go in the same direction. So seamless! read more

I bought a used car. I wanted to smog it and I saw they ad smog check $34.99 + $8 dollar for certificate and I want to the station. I agreed by Mike and I told him I bought this car. I want to smog it. He took me to office and got all information and give to the technician after 20 minute later technician come back and he said your car didn't pass the test . my car have only 42,000 miles .and he asked me to did you change the battery I said no I didn't change the battery. I drove my car for almost 3 hours he said go drive in the freeway and come back. I'm gonna smog it again. I asked him the retest is gonna be free because if didn't pass-smog check most up smart check garage when you fix the problem they will retest it for free .go to smog check store the retest it's free when you but not in Mike, garage . and he become rude and he said show me where they can do it for free. I can send my customer . Then I come home. I have an ad bring it back to the store, but unfortunately, he was not there and I told the other mechanic see this is the smog station. They will retest for free .so basically Mike ripping up customer, I don't recommend it to anyone to do the service his prices, high and Services is poor business? read more

My review is about the automotive service, not about the gas station per se. Overall, I have had great service from this station. The manager, Mike, is straightforward, professional, and helpful. The first time I came here, I was expecting to replace a tire, but they just patched it for a literal fraction of the cost. I've been coming here for many other issues, ranging from a used-car pre-inspection to mysterious engine stalling of our old car. I've never felt pressured or upsold. So, this has been my "go to" shop, and I do recommend them. read more

Great propane service. You can come and go in about 5 minutes and be back grilling at home. They are always friendly and attentive.

I've been trading her since 1978. Full service auto repair. I left for a few years after current owners took over, dissatisfied with repair service. About three years ago I gave them another chance because I really liked Mike the service manager. He's done an outstanding job and I'm back as a very satisfied customer. Give them a try, you'll be glad you did. read more

I don't understand these negative comments concerning mike. I've been going to him for years, he is the most honest person I know. When's the last time you went to a mechanic and asked him to check all of your fluids , and when you asked him if you needed your coolant changed, he said not yet. They aren't open 24 hours a day though, like a lot of posts state. The gas station is, the mechanics come in at 8:00 Monday through friday. read more

They have propane! There was one person working so she was a bit overwhelmed. The station is conveniently located and service was friendly. read more

Been taking my cars to Mike for service. He's honest trustworthy and gets my car done in timely manner. If you need oil change or car repairs this place is awesome! read more

By the looks of the previous reviews I doubt this one will even matter but I guess I took time to record my experience so just for future customers beware of the service at this location I only had the pleasure of dealing with the infamous Fabian so I can't really say much about the rest , but the fact that there is more than one complaint on here about him says a lot about how this business is being ran. Just to make it quick I approached Fabian to approve my payment on his side of the register and I guess he was upset that I asked him through the window and not inside the store. I stopped recording because I am not the one to be putting on peoples face, but I'm glad about this one on camera. He continued to be even more rude and told me to get the fuck out. read more

Stay away from this mechanic. He ripped me off. After I told him about his bad reputation on Google and yelp, he said I don't care for any reviews. Only go to this mechanic uf you don't care for your car and money. read more

GOT MY HAND SLAMMED IN THE WINDOW! The guy who was working 6-29-23 at 1:30am was so rude and ignored my polite how are you doing then when I. Rushed it off and offer him my card through the widow slot shut my hand in it then proceeded to not apologize DO NOT COME HERE! read more

The worst costumer service I've ever had in my life I was so exhausted after 10 hours drive, so Ive filled up the truck with gas, just wanted to use the restroom the guy on the front desk told me that the rest room is closed at 12 AM, Ive never heard about such rule on a gas station in my entire life, so disappointed with his stupid lies, read more

Shell Service - Gas Stations Near Me - Irvine, California

Hey, due to California law, air is free for everyone. Not just your customers, or pay quarters, now I will not ever gas in this station. read more

Shell Service - Gas Stations Near Me - Irvine, California

This gas station is located off the offramp on the northbound 5 when turning right. I actually went here because I've always seen a tea place that I haven't gone to in the nearby plaza, but it was closed as of the time I arrived there. All I wanted was some fuel, so I put the card in the machine and it dispensed gas. The price here was about the median for the surrounding gas stations. I had no need to interact with other humans at this location. read more

I just dropped my car to get an oil change. Shell service does the best work. Ask for Mike. He's been excellent and reliable for 13 years and counting. read more

Looking for a place to swap my empty propane tank on Yelp, this gas station came up , unfortunately they only do fill up not swap .

Looking for a challenge while needing to fill up your gas? Well just head over here and look for Fabian, he will definitely test your patience. Sarcastic and rude conversation is his expertise. Whomever is the manager who hired this guy to man the cashier must be special too for having Fabian work the cashier with only large bills (this is what Fabian said as he has no change for $1,$5,10$, $20). Theres a chevron 1/4 mile away.. they sell gas with a pleasant customer service. Thank you to Fabian who is when it comes to customer service will now srive the extra 1/4 mile to avoid this guy.. its cheaper to put a vending machine and an automated machine that takes cash for filling up rather than pay this guy $$. read more

I went to the shel gas off culver drive and campus by the college dorms in Irvine I been going to the same gas station for 10 yrs. The people that work there the manager and the asian dude everytime I come with a hundred dollars they say they don't have change they treat me rude Lee everytime when I come especially the manager there he act like he don't like blacks he give me that vibe when I come there the other Spanish guy and the gay girl is cool that work there. And today I had to say something to the manager and the asian man. I went off on them I been letting them slid since they been working there. And the manager come out like he won't to fight talking about if we don't have change we don't have change. I hope this reach. There corporate. Off cause the manager on culver and campus at the shell need to be fired. For treat a customer like that. And also the manager said at the shells gas station in Irvine off culver and campus we don't like y'all no way talking about Mexican don't like blacks so that's my confirm right there on the vibe I get from him not noun he was the manager to this morning when he done that opening up his mouth when it was the other co worker the Asian dude that don't won't to give me change so the manager call his self Going to bully me no body bullying me read more

Went here yesterday afternoon to get gas and was was going to pay the cashier cash. I was already by the door when he came out to lock the door. He said he had to clean the restroom. I asked him to just ring me up up but kept saying he can't. Bad customer service. read more

Time of Event: 1/20/2021: 6:30AM. Name of employee: unknown. I drove up to the gas station to refill my car. No was on manning the cashier. The system took my Fuel Reward discount and took my credit card information and yet it was not fueling. I waited there for a few minutes and a guy finally showed up at the cashier. I asked him to check out what's happening and he told me the system is down. I told him if that's the case he should have put a sign up at the entrance, which wasted my $0.15/gal discount. He showed me a receipt side of note taped on the cashier window "system down". This is ridiculous. I asked him to come out and put the orange cones laying next to the door to block the entrance for the next customer at least. He refused and walked away from the cashier station. Wow! Sure thing, as I was getting ready to drive off the gas station, the next car pulled in. I stopped by the car and told the guy the system is not working and sure thing he had the same reaction as I did. 3 minutes later, I got an e-receipt from Shell charging me $95 for 0 gallons fueled up. This charge is in pending for now. Let's hope it will go away and I don't need to dispute this charge later this week. read more

Shell Service - Gas Stations Near Me - Irvine, California

If I could give no stars I would! I got gas here at 1130 or midnight when the cashier was hiding out in the restroom after taking an old mans phone pretending like he was working hard and ignoring his customers . No acknowledgement of the poor old man or I . Point blank customer s come first! As I proceeded to call to inform who ever the manager was the next day he was defensive of his cashier he's probably a thief too! Pretty sad ! Anyway I'll never stop there again! so penny pinch off old people is really bad in my book! And to you cashier Just so you know when you're pretending to be looking at papers you're not that sly I seen you watching the old man out of the top of your eyes, so when you look down tonight hopefully you ll pray for forgiveness! Cause at the end of the day it's yourself you have to close your eyes with! read more

The guy this evening named Flaviano helped me exchange propane. When I went home, the propane was not working at all. I returned right away to the gas station and this same guy accused me of bringing him a different propane. I told him it's the same one he Gave me 15 minutes ago. He didn't believe me until he tried the defective propane himself using a screwdriver. He eventually told me to get a different one. Didn't apologize. No nothing. It feels bad to be accused like that. I've been buying propane there and getting car gas the past 12 years. Well, they lost one customer tonight. read more

Got a nail stuck in our tire and needed it patched this week. Read the Yelp reviews and went to this Shell station on Trabuco - and boy am I glad we did! Went right when they opened at 8:00 A.M. and by a little after 8:30 A.M. we were gone with a fixed tire and a reasonable $20 expense as others had reported. Everybody needs a dependable tire patching service station. If you're in Irvine, this is the place. read more

Avoid this gas station at all costs. Go to the one on Jamboree Blvd if you must and a Fuel Rewards or Ralphs member or to the Chevron on Culver. While I was filling up and getting a full tank of gas, I washed the windshield windows and used paper towels to dry them off. Due to the fires, there's been a lot of ashes, so I just reused the paper towels to wipe the dust off my side windows as well. The mexican cashier lady comes out from the attendant station yelling and screaming at me. I couldn't understand what she was saying, but I finally get that she was "watching" me and "sees" me. I guess it's against gas station policy to clean car windows here. If you expect and want good and friendly customer service, this is not the place. read more

Went to get an empty tank refilled, but they told me the cost is $21.50. That's way too high comparing with the market price. I drove a mile to Tustin and got my task at one of Shell Station - they charged me just $14:25. read more

THINK TWICE ABOUT BUYING YOUR PROPANE REFILLS HERE. FLAT price of $21.50. I mentioned this to the manager who was a nasty nasty woman. She was very unhappy and told me off. I just got a complete refill for 13.50 at another Shell station nearby. They also will let you buy by the gallon. read more

I love shell gas stations but this one in particular I found is the most expensive!! Located right next to the on/off ramp for 5 fwy culver exit, maybe it's the ease of access that jacks up the price. :( Last time I drove by on 4/18/11, gas for 87 was @ $4.28, 89 @ $4.38, and 91 @ $4.48. I know with all the economic turmoil and gas prices are increasing steadily, but Geeze!... I utilize my social ralphs rewards discount at $0.10/ a gallon... And it'd still be much better to get in line at Costco or pay cash at Arco up the street on Jeffrey. Well, I'm off to filling up my tank at the other Shell stations (regular is usually at or around $4.19/gallon @ main and harvard station in Irvine, or jeronimo and Los alisos in Mission Viejo.) Yes, it's a drive from where I live (Jeffrey/Trabuco) but it weighs less on my conscious knowing I'm not shelling out (no pun intended) at that high a price. It pains me watching the people stop by here... Painful! But I guess if we live in Irvine, gas prices are bound to be even worse. read more

Just off the 5 and Culver, this station is very convenient for those driving on the 5 north, and a little trickier to find if you are driving on the 5 south. All the cars are supposed to be facing one way at the pump, so getting in and out can be a squeeze when it gets busy and at times you have to wait for others to fill up before you can move forward. The prices are on par with other places in the neighborhood - usually a little cheaper than Chevron on Culver & Irvine Blvd., and a little more expensive than Chevron on Culver & Walnut. They sell propane (they'll fill your tank or sell you a new one) for you grill (pay inside and they'll fill you up outside). They also sell snacks and necessities inside, but it's not an actual Kwik-E-Mart (head to Chevron at Culver & Irvine Blvd. for that). read more

Pump 5needs to be checked I may have only put 5 dollars in my tank but i drive a Prius and I know my gas gauge and it didn't move at ALL This gas station got all my service from me and my children now won't get anything because the girl argued with my daughter and didn't believe her that it didn't pump any gas into our car read more

by far the best experience with a mechanic shop I've ever had. Anytime I've needed repairs they do an amazing job and the manager Mike is extremely responsive, professional, and very honest and always gives me a fair price. Fast service as well. Would highly recommend this shop and their team. read more

They charged me extra $99.00 twice! I put my credit card inside the gas machine and it didn't work (no gas received from machine). Then I put my other credit card and purchased $30.00 worth of gas (received from the machine) and left. Nobody used the machine between my first credit card entry and the last accepted one. Then I realised I had 2 $99.00 payments (15 seconds apart from each) in my credit card statement. I returned back immediately and explained them the situation. They told me it happens from time to time but it will be refunded in 24 hours. It is 3 day now and it is not reverted back. I went there again and told them I want my money back. And again they told me I should come an other time about 6AM and talk with their manager. I am calling my bank to report this scam right now and cancel the transaction. Probably they do this to most of their customers unnoticed. read more

Just tried to get gas at this station and the cashier simply typed in the wrong pump and my gas never came out. Once I complained about the gas he said we told him the wrong pump...which clearly was a lie. He said someone else pumped our gas and he repeated many times that's not his problem anymore. Once the police was called, he decide to call his manager Anna, that finally ordered him to give our money back and that they are privately owned and we were not welcome at that station anymore! ( as if I cared) Really really bad service and attitude from the employee. If you can...I highly advise to pump it somewhere else! read more

This place is a ripoff for propane. Don't come here if you need your tank refilled. Overcharged me by 21.60$ and didn't care

Worst customer service ever 7:15 am march 2 2022 I asked if they sell cranberry juice he said did u see it in the fridge ? THEN NO ! It was a yes or no question didn't need his smart ass response ! I asked if he hated his job ! He was 2 seconds from getting fucked up ! Luckily I just walked away !! read more

Walter in the service department was a pleasure to deal with. After walking out the door of Auto Check Center I brought my car here to get a smog service. He said he fit me in quickly and he did. Filing out the paperwork took longer than the actual smog check, which took 8-10 minutes. Both Walter and the people behind the counter were very friendly though. I'll keep bringing my vehicles here for smog checks just because of the service. If they could take another $10 off the cost ($59.99 + $8.25 certificate) then they would get 5 stars. read more

This place is the worst. I keep coming here because I get $0.20 off with Ralph's rewards, but compared with the Chevron on Culver around the corner, the rates are about the same. - really snotty attendants - gas pumps broken and not taking card two times I've been here (had to go inside and stand in line -- not efficient obviously) - randomly closed / not operating gas pumps during otherwise normal business hours The one star is generally for how inconsistent and unreliable this location is. When you're running on a tight schedule, the last thing you need is for a quick gas stop to take up an additional 15 minutes. I need to listen to myself more often... read more

The cashier working at 11:20 AM on Tuesday Feb 24th lacked even the basic customer service skills and has questionable credibility. After purchasing $30 in gas, I asked for the restroom key, to which she replied, "I think someone's in there." So I stood in front of the bathroom. After 10 mins, I asked the guy in the little office if he had a key. He walked back into the cashier's are and grabbed the key. I hope the "Help Wanted - Cashier" sign in the window is a search for a replacement for the lady that was behind the counter during this visit. Generally, Shell stations have pretty consistent customer service. Obviously, someone dropped the ball with this hire. read more

BEST SQUEEGEES AT A GAS STATION EVER! REAL TALK!! too bad the water has no soap in it... but okay this is real close to my work and is a few cents lower/higher than my other normal station on jamboree so this will do. never too busy. and is very spacious. there is a speaker that plays music and advertisements which i like so i dont feel so eerie at a silent gas station. this place does the job right and i have had no problems yet so im pleased. JUST PLEASE AT MORE SOAP SO I CAN CLEAN MY WINDOWS PLEASE! read more

Couple issues: smog check is $60! You can get it much cheaper somewhere else. Second: Jeff the manager has the attitude of a teen. When he asked me a question and I wasn't too sure he rolled his eyes at me! EXPENSIVE AND AN ATTITUDE. Upside: fast service read more