Hi, Normally I don't comment on here or on any platform, but I felt I had to in this case. I came in today to replace a tire and was helped today by a gentleman named Emmet who was working the front. He was very professional, and not only provided exceptional customer service, but was very very respectful in his treatment of me, but all customers. Very rare indeed. My kudos to Mr. Emmet and thank you. read more

I made an appointment online for Easter Sunday. But when I got there there was a sign saying closed on Easter. Why did the system let me make an appointment? read more

Just Tires - Confirmation number of my appointment and sign saying closed - Tires Near Me - Tustin, California

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Hit a nail along my drive for 1 tire. I called the nearest shop which was this one if they can service my tire. Person handling the phone said it was possible and I asked if appointments are required and he said no. I arrive 14 min after, only to be told that i would have to wait until tomorrow morning to be serviced. I asked why I cannot have my tires patched, and he rudely pointed around and rolling his eyes saying that there are other people waiting. You can check the security cams, but QUITE LITERALLY 1 WOMAN was sitting down waiting. He said she arrived within 5 minutes and i would have to wait until tomorrow morning, mind you they are still open. I get first come first served, but I asked why he hasn't called me back to give a heads up CAUSE HE KNOWS I HAVE A PUNCTURED TIRE AND WILL BE COMING IN. All of this would have have just been a terrible interaction, but THIS MAN FOLLOWED ME AND MY FATHER OUT SAYING RACIAL SLURS AND TAKING OUR PICTURES WITHOUT OUR CONSENT AS WE ARE WALKING TO OUR CAR TO GO SOMEWHERE ELSE!!! That is the final straw. Picture of him stalking us out and taking our pictures (edit1: a person pointed out the photo didn't go through, should be now) (edit2: out of respect of the person working, and the fact that someone else might do more harm with the photos, i have taken down the photos) I will be contacting HQ and escalating this to the legal team. read more

I booked an appointment online and when I got there, I was told that it would be a 2-3 hour wait. What? What's the point in having an appointment if people who were walking in were done before me? How does that make sense? To make matters worse, the manager said that he pushed my appointment time to a later slot. I didn't get any notification about this whatsoever. I think the man at the front desk could sense my frustration so he tried to mitigate the situation. I only needed to get my tires checked because the sensor went off and I wasn't sure if there was a nail in my tire or something else. Luckily, he was able to squeeze me in and it was only because I had low pressure on all four of my tires and they filled it up with air and I was out of the door in an hour without charge. I did however, buy all my tires from this location and service in the past has been good and they have been upfront with me before. I understand that this is one of the busiest locations but please, corporate needs to fix the appointment booking situation online. read more

A tire pressure warning appeared on my dashboard, so I stopped by Just Tires since it was conveniently located next to my office. The technician accommodated me right away, checked my tire pressure, and confirmed it was low. They explained how weather changes can affect tire pressure and recommended checking it monthly. Quick, helpful, and professional service. read more

I love bringing my car here, it's quick and easy they always do a good job on my tires and oil change. Thank you Emmett for your great customer service. I appreciate how polite and helpful you were. read more

I was able to bring my car in and get a tire checked for any replacement or repairs. Dropped it off and it got done within a few hours. Thankfully all I needed was a repair. Very easy experience and price was also reasonable. read more

Their prices are too high and their staff is extremely rude for no reason. I wouldn't recommend.

I went into Just Tires because I had a nail in my tire and wanted to see if it could be repaired. After looking at it, they told me the nail was "too far on the side" and that they couldn't fix it. They said my only option was to buy a brand new tire. That didn't sit right with me, so I called Tucker's Tire and explained the situation. I went over there expecting that I'd probably have to replace the tire like Just Tires said. Instead, they took a look and simply patched it -- no problem at all. What Just Tires told me was a mandatory tire replacement ended up being a simple repair. It really felt like they were trying to upsell me on something I didn't need. Definitely left a bad impression. Would not recommend. I'd suggest getting a second opinion before trusting what they tell you. read more

Had an appointment for a front wheel alignment on a Volkswagen Eurovan last week. The service manager Emmet and his crew were very helpful with a vehicle that had issues. I would most definitely go to the Tustin Just Tires again with any of my cars. They are competitively priced and are very knowledgeable. Thanks, Mike of Irvine read more

Went to this location to replace a tire. Here's my unpleasant experience with the costumer service. I'm not quite sure if the person I interacted was a manager, hi name is Emmit. Since it was close to closing time ( 30 minutes left), I just asked if they could squeeze it in. I asked in a very respectful tone. Emmitt's response was, " I'm trying to find your tire size ( he said this in a very hostile manner). Then he proceeded to say, " only in California, that's why I hate California." He eventually had the mechanic replace my tire. This person ( Emmit) does not represent this company in a positive manner. I will try to elevate this complaint to upper management for retraining or termination of this unhappy employee. read more

I can sum up my review of Just Tires using one word: trust. I trust the service and recommendations from the team at JT. Emmett and the rest of the guys are amazing. I will go nowhere else for all of my car needs. read more

Emmet is a gem. I only go there when he's working. He doesn't jack prices up with unnecessary grades of oil. He is polite and efficient. Ask for Emmet! read more

Mark went above and beyond in service on this rainy day made sure I left with excellent tires. Because of the awful weather I arrived close to closing time and Mark went out of his way to make sure my vehicle tires were safe. Now that is excellence in customer service even tho its new years eve he put customers and safety first. read more

Truck tire flat with screw stuck in it and we had towed it to the shop. Service was great and they patched up the tire with reasonable price and was done timely! read more

Great service from Emmet! He was friendly and helped me fix my tire issue in a less expensive way than I was planning! Thank you, Emmet!

Not sure why all the bad reviews. Made an appointment, arrived on time, started working on my tire right away and that's that. It was a weekday morning as well. read more

I come here because it's close, but I don't know what the point of making an appointment is if people can just walk in and be helped first while those with appointments have to sit and wait. I made an appointment for 1pm. I'm there before 1pm. The guy ignores me for like 5 minutes, and then finally proceeds to tell me that it's going to be a while before he can tend to me because others walked in before me. Doesn't even ask if I have an appointment. Well, the couple in front of me did NOT have an appointment and they just walked in because they had a nail in their tire. Maybe ask people if they have an appointment before tending to walk-ins.. or just remove the appointment option on the website because it's deceiving. It's also a little expensive, especially given the service. I get it gets busy, but there's other ways of handling it than either ignoring or dismissing customers. read more

Emmit at Just Tires was awesome. I drive a Tesla and was burning through tires way too fast, but he took the time to explain how more frequent rotations could help. I listened, and it worked -- I got significantly more mileage out of my tires this time around. Super knowledgeable, honest, and actually cares about helping customers save money. Highly recommend asking for Emmit. read more

1.when I asked to check the vehicle for the Uber and Lyft 7 days ago,the salesperson told me that I needed two forms, one for Uber $20 , one for Lyft $25,he said Uber and Lyft did not recognize the form each other.I selected Lyft form only, in fact, I passed Uber vehicle check by using Lyft form. 2.I failed the check first time only for a taillight not working ,I asked the salesperson if they could fix it, he said they won't because there were many boards to disassemble to change the light.then I bought the light and fixed it myself by watching the video on YT, it is very easy, I even used 10 mins to fix it. 3.when I came back to recheck after taillight fixed. The salesperson said I needed to pay $25 again ,I paid it.but last year , the recheck is free at this store. 4.when I upload the form, I found the check day they signed was 9/28/25, my gosh,it was 10/28/25 yesterday，it means I need to finish the annual check before 9/27/2026 . read more

Just Tires - Tires Near Me - Tustin, California

Do NOT go here! I had a nail in my tire and called this place to repair it, they said that they would take me. However, I pulled up and they said that they could not take me because all the mechanics were busy. I was willing to pay their price of $45 for a simple tire repair, but they still said no. I waited in the car to call other places and noticed this one employee was stalking me, he even came up to the door of my car and stared at me for three minutes before walking away. He then came back again and yelled at me to stop calling other places and that he had space. But, he wanted me to wait for two hours for a tire patch, saying "do you need help or not! I'm trying to help you" in an angry tone. Be so for real. He also said that the other guy did not run the place and that he ran it. He only left after I said that I would pay for their service but I left because of their disrespectful and unprofessional attitude. This was all over a tire patch by the way. I would not even recommend this place to my worst enemy. read more

Thank you Mr. Emmett Freeman for being straighforward and accomodating on an early Saturday walk-in. We did not plan to be here but ended up using their services. My car needed some tire services. I actually showed up to Midas and asked for services but unfortunately they do not work on my car type. Fortunately, "Just Tires" is right next to it so I walked-in - Mr. Freeman was friendly and gave me a good price. I actually called around asking for prices including estimate with car dealer. This place gaves us a fair price with guarantee on some services so we decided to get our car serviced here. We did not mind the wait because it's typically like any car places you go to. Make sure you call your car dealer, call around different shops to compare prices/guarantee and go in-person to get a feel of the store. Not every auto places are created equal. I'll see how my cars run and will update if any issues come up. read more

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Made an appointment- replace 1 tire. Chose one from in-stock. 1 hour 30 minutes later I go to the bay to see my car with all four tires on the ground. Apparently Just Tires isn't. This is SOP upsell to check pads. I wasn't informed and would not have agreed. Been going here for years, but current crew is below average in professionalism and communication. No special pricing. Business was slow today- guessing this location is pushing people away. read more

Just Tires - Tires Near Me - Tustin, California

I only leave one star reviews when something gets under my skin and this is one of those. Came in last Sunday for a tire patch and was told that the tire was bald and that I'd need to replace them (all wheel drive car so all 4 at about $1,100). This means they wouldn't do the patch at all. I bought the car new February of last year and am at 35,000 miles so there is a bit of travel but still didn't seam right. One of the guys even said he worked for that dealership and they saw it all the time. I just got a real BS feeling which is a bummer because I replaced all my tires at this shop with a previous car and was happy. Well today I went to the dealership and decided to do a major service and was told my tires are all fine and at 6/32" (factory is 10/32"), so no need to replace. The term "bald" applies to tires at 2/32" so I was fine. I also didn't have any problem getting it patched at another shop immediately after. I don't know what the deal was, probably didn't want to waste their time on a patch. Will definitely be going to the other shop in the future. read more

This review is a little delayed, but well deserved. I was driving on the freeway, and next thing I hear is a pop. I then start seeing my tire pressure drop exponentially and instantly knew I had a flat. This occurred at around 7pm at night. As I wanted for a tow truck, I called around and no other tire place was open except Just Ties and Costco Tires. As expected, Costco Tires couldn't service me until tomorrow, but Just Tires said that they would be able to if I came in before 8pm, but no guarantees because they can't keep their workers past 8pm. Honestly, I was just grateful that they didn't immediately say no and that I'd have to wait until tomorrow. As a young woman, the first thing on my mind was my safety and getting this fixed asap as it was starting to get dark. Thankfully, tow truck came and we were able to get there by about 7:45pm. Since it was 15 minutes before closing, I just expected they'd say to wait until tomorrow. However, the service guys there were extremely gracious and worked on replacing my flat tire quickly. I was offered 3 different options (thank you to the guy at the front for not taking advantage of the situation) and was back on the road with a new tire in less than 20 minutes. Overall, I just wanted to give a big shoutout to the team there. Thank you SO much! read more

The new tire they installed looked defective. Just saw it after getting back home. Thomas explained to me it was not a problem but agreed to replace it. If you go there, make sure you inspect their new tires when you pick up your car as apparently they don't do visual inspections. Also be prepared to wait there. read more

Just Tires - "New tire" not looking perfect, just installed by "just tires" - Tires Near Me - Tustin, California

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They lost my wheel lock. I asked Shop Manager, Thomas to check the cameras to see what might have happened to the lock. He said the security cameras weren't working. How convenient for them... filed a complaint to HQ. Hoping to get this resolved ASAP as my spare is still on my car. read more

Had damages done by accident on my vehicle and it was taken care of in a timely matter. I am greatly appreciative. Service was excellent.

Made an appointment at 12pm for a tire patch, came early a little past 11am and was done by 12:15pm! After two weeks the patch has held up and my tire pressure has remained stable. Great work guys! read more

I didn't like coming to Just Tires before because of the service I was getting. In reading the negative reviews, I understand their frustrations. However; ever since I got service from Emmitt, I only come to this location because of him. Emmitt is so helpful in finding the right tires for my 3 cars. He recommended their alignment special which pays for itself after a couple visits for my Teslas. When I need to find another set of tires he is right there to help get me the best price. I haven't been to another Just Tires because of Emmitt. He is amazing and their management should know how amazing he is. If I ever find out that Emmitt went to another location, I am following him cause he has proven over and over again how amazing his service is. Highly recommend Emmitt to anyone who needs to come here for service, read more

Don't bring your car here. No organizational skills, customer service is poor Upscale things not necessary. Poor poor poor . I'd be embarrassed. The manager Thomas is courteous and trying it's just not working read more

While I disagree with the reviews about concerns regarding how personable the staff was, there's a lack of efficiency and insane up charge of services. Given, the shop was open during Labor Day, which I was grateful for, what typically would cost $20 (or free through America's Tires), I was charged under $50 for fixing a flat tire after a 2.5 wait time when I was initially told about an hour. Just insane. Then, the mechanic told me that I needed to do an alignment (another $170+), which I declined. I called around to other mechanics in the area, and everyone quoted me $90. Took my vehicle into Honda, and they advised me not to do an alignment and rather switch my back and front tire. Total cost $25. I will never return to this establishment nor recommend it to anyone. For the cost and service, it's not worth your time. read more

Waited for two and a half hours just to he told that they can't do the service on my car because the oil level was too low. No apology, no offer to do the service some other way, nothing. Absolutely terrible front to back and I will be contacting corporate to let them know. read more

Frequent Stellar Experience at "JUST TIRES" The shop is spotless, and the waiting area was equipped with comfortable chairs and coffee machine. The staff at "JUST TIRES" Mr. Emmet In particular was not only professional but also genuinely interested in helping me find the set of tires for my vehicle. As a frequent customer, Mr. Emmett is straightforward and respectful of peoples time. The entire process was smooth and efficient, and I was back on the road in no time. If you're in the market for new tires and want to experience a tire shop that's clean, has great customer service (Mr. Emmet), and is staffed by professionals who look no further "JUST TIRES". Surrounding shops are not Tesla friendly, these guys are more than equipped to service our m3 and mY read more

Just Tires - Tires Near Me - Tustin, California

My car, Finn, was not having the luck of the Irish today on St. Patty's Day. Luckily, Emmett and his team made me feel super lucky to find them! John and Jake at Irvine Auto Service recommended I connect with Emmett and his team to see what was going on with my tire. The team at just tired waited no time to find a nail in my tire! They showed me where and gave me some great pricing on a tire and road hazard assistance. As someone whose fairly new to the OC, it can be a challenge to find a good place to service your car. I'm so thankful for my people at Irvine Auto for recommending this team! Emmett was so nice and made me feel comfortable during the whole process. Emmett even gave me tips for future appointments for my tires and my rims. I plan on going back to this place. What an honest group of people who are experts in their field! read more

Just Tires - Spacious waiting room with wifi. - Tires Near Me - Tustin, California

I wish I could change my review but I cannot. He did call to say my car Was ready but there was no one at the counter. I had to wait awhile. read more

My dad came to this location to install 3 tire sensors at a reasonable price after being overcharged at the Garden Grove location. The Tustin location was empathetic and apologized on behalf of the other location for taking advantage. I will be coming back here and recommending this location from now on. read more

Emmitt and the crew here at the Tustin Just Tires Good Year are just quality stand up guys. With a tire in some poor condition, multiple punctures, he could've easily patched me up and had me on my way, but with a truck over 7500 lbs, and young kids, he steered me in the direction of a new tire instead. 21 inch tires are incredibly expensive so I shelled out the 500+ bucks to get back on the road. I'll definitely be back and I thank Emmitt and the crew for keeping my truck and family safe. Thanks guys read more

A ZERO if I could.. here's why... called ahead as Johnny said there's about an hour wait.. so I drove here on my lunch break, but it turned into me taking the rest of the day off... I wish they would've discounted my quote due to waiting 2+ hours.. but here's my experience A dude "Johnny" told me it would take an hour for them to check my alignment. After an hour of waiting I asked how long it would take and they had the nerve to tell me another hour.. why would I want to come back after wasting an hour waiting at their location for nothing to be done.. so mad I wasted my time here!!!! read more

Just Tires - Avoid this location - Tires Near Me - Tustin, California

I've had my car serviced at the Edinger location numerous times. GREAT SERVICE. PERIOD. MY THANK YOU to the TEAM. I only know one person by name and that's Emmitt. (Sorry if spelled incorrectly). Thank you Rick read more