I am compelled to leave a review for Ramon and Jesse and the team at Tire Choice. I have a jeep with 35" tires and I wanted Toyo A/T III's a specific tire and I was surprised to hear that they had access. I'd been shopping them for a while and had a written quote yet would not have been able to get them for 1 week. Ramon retrieved them from His warehouse on Black Friday for me and matched my quote. It was a smooth process and he made it happen. They have a clean professional showroom and I was pleased despite spending a small fortune for tires. It would have been a mid fortune if he didn't price match but he pulled it off. read more

Excellent service and knowledgeable employees. Thank you, Ramon, Ramon, Jesse & Jayden for being so helpful, kind, considerate, courteous, and knowledgeable. Thank you for the excellent & quick responses to my messages regarding completion the repairs that I needed on my Jeep read more

Quote was as described over phone! Timely service for an oil change ~45 minutes. No pressure for extra service; just a heads up about potential car issues. Same day appointment. read more

I went to get my tire repaired it had a nail in the rear tire . They weren't welcoming but I had no choice because my car was going to be on the rim. They had me waiting for an 1 hour and charged $40 dollars. There are no prices for services listed anywhere. I felt as a woman taken advantage of an a lack of enthusiasm for the service. I will never return to this business. read more

Coworker used a Groupon for this place on oil change and tire rotation. I don't have a fancy car (Corolla) so I got the regular instead of synthetic oil deal that cost $30 more. When I booked my appt over the phone the manager emailed instead of called me about an hour prior to let me know they were booked so I went down there for nothing. He apologized. All good because I don't work far from here but if I was driving more than 5 minutes to get here I would've been pissed they wasted my time. Next time I went in he said the Groupon was for x but my car needs full synthetic. I said fine, do what is needed and I'll just pay the diff. No can do, he said. Have to go through Groupon. Which in the fine print says no refunds and he also prefaced that other people who came in said it was a pain to try to get a refund. So he sent me on my way and asked if I wanted to take the car or leave the car and get it sorted. I was at work at the time and coworker was waiting to drive me back, so I didn't have time to do this again so I said I'd leave the car there and handle it from the office then call him back with the right code on the "correct" Groupon. Meanwhile all I can think about is: 1) if a Corolla can't take the cheapest oil what car can? And 2) I get it that I can't pay the difference but that's a real hassle. Luckily, instead of dealing with Groupon I just called my bank to dispute the purchase and bought the higher priced Groupon to give the manager what he wanted to get my car done. When I came back to pick up my car there was another young woman waiting who was trying to sort out the same issue on her oil change. The manager asked what I did and I said I just disputed it with my credit card and let the bank handle it instead of dealing with Groupon. Moral of the story? This wasn't worth it. I'd rather just go get work done elsewhere and pay what I should be charged instead of the obvious upsell for people who are trying to save a buck but going through these stupid hoops. read more

Walked into the shop looking for rotation, balance, and alignment. The first thing I saw a tech driving a car into the bay and reving the engine and laughing about how it sounded. When the techs finally realized a customer was there, they let me know the manager left and they could physically do the work needed but couldn't do so without a work order. The only person that could make the work order was the manager that randomly disappeared. This was a Wednesday at 10 am. The techs did not seem very surprised to know no one was there to help. Take your business elsewhere. read more

I drove up with a slow leak nail in my tire. Went to Tire Choice Auto Center in Tustin(Redhill and Walnut). Jesse V, the manager, took care of it. He had the nail pulled, patched the hole and charged me ZERO. It was a nice holiday surprise. I always get treated well at this place. People are always friendly. Highly recommend when the need arises. But better to avoid nails altogether. By the way, Jesse is a big New England Patriots fan. That's ok. He doesn't dislike the Rams. Ron E. read more

Jessie was so kind and helpful !!!!! I recommend service here where they don't break your wallet!!!

If you can, get Jaden! Dude rocks!! He just started there and immediately your day will be better by interacting with him - pure good energy - super helpful, all around makes me recommend anyone to go to tire choice just for the opportunity to have him help out. I'm sure he will be successful even if doing his own mobile support business as everyone would love the guy. Thanks again amigo B-) read more

I went in to get a patch for a nail for my Tesla tire after Costco said they couldn't repair Tesla Continental tires. The guy at the counter said it he could try to repair it but due to the foam lining in the tire it may not be possible. He explained the risk and told me the price of a new tire if the patch failed. He then went took my car back and did the repair himself and was done in about 30 minutes and showed me pictures of what he did to repair it. This is the 2nd time I've been here to do a tire patch and both times I had a great experience. read more

Great service and the repairs were timely. Also notified of sales that were going on which saved me money.

Stopped by this week to get a simple nail removed from my tire. Right away, the guy starts pushing that I "need a new tire" because the nail was "too close to the edge." That was a straight-up lie -- the nail wasn't anywhere near the edge. Then he tries to charge me $250 for a new tire. Mind you, my car is only two years old with low mileage -- all four tires are still in great condition. Total scam. I took my car somewhere else, and guess what? The tire was 100% repairable -- no replacement needed. This place is a joke. They try to upsell you with scare tactics, lie to your face, and pressure you into spending money you don't need to. Don't waste your time or money here. read more

Called before hand to schedule an appointment. Drove 30 minutes to the shop to be told they use a call center in another country and they are fully booked for 3 days... Do not recommend doing business with a company like this.... read more

This location and its Store Manager can only be commended for great attitude and excellent customer service My flat tire was repaired to my satisfaction without any issue. Thank you! read more

This is the second time I've come in for tires. Excellent service from top to bottom, I was there about an hour and 15 minutes and Kevin, the manager is always great to talk to. I highly recommend these guys. read more

I had my wife's Toyota Sienna's shocks and struts replaced here recently and the Manager Martinez was very professional and courteous. The pricing was fair as I compared this service with other shops. Also, Martinez delivered on his promise of having the work done by the end of the day. The work was done well and my wife tells me her car drives better than ever! Will definitely be going back. Highly recommended shop not just for tires. read more

I had an extremely negative experience with Tire Choice at 14511 Red Hill Ave, Tustin, CA a complete waste of time and money. I ordered tires through Amazon, which unfortunately only partners with Tire Choice. Since this location was closest to me, I selected it. My car requires two different tire sizes (front and rear), so I ordered accordingly. I received a notification that one tire was delivered but not the other. When I called to check, Kevin, the store manager, was incredibly rude and dismissive. His response? "I have 200 tires, I can't tell which is yours," before hanging up. As if they don't have a system to track deliveries? I had scheduled an appointment at 12 PM the next day, but when I arrived, Kevin told me, "My men are on break. They won't start for 1.5 to 2 hours." Then why offer appointments at all? I had planned to work from my laptop while waiting, but not for two extra hours. Additionally, I prefer to drive my own car into the bay, but when I asked, Kevin aggressively shut me down with, "NOPE! No one drives into my shop. We can't do the service for you, and you're free to leave." At that point, I should have left, but I reluctantly handed over the keys. Since it was going to take so long, I took a Lyft back to the office. Shortly after arriving, Kevin called me again, saying my tires were a different size than the recommended ones. I explained that they were still within specs (just slightly wider, which is perfectly fine for my rims) and I will take full responsibility of that. He refused to install them, claiming it was their "policy." Funny enough, I couldn't find that policy anywhere on their website. If it was a real policy, their system should have flagged it earlier--saving me time, money, and frustration. Fortunately, I found another shop just a few blocks away, where the staff was super friendly, professional, and accommodating. They let me safely drive my car into the bay, roam around, and watch the process (which I enjoy). Tire Choice was an absolute disaster. Rude customer service, poor scheduling, and a lack of transparency make this place a hard NO. Never again. read more

Purchased a Groupon and scheduled an oil change for a Monday at 3. They were available to check me in at 3 and car sat for 30 minutes with only 2 mechanics working on 3 cars in the service bays. I thought appointments would be scheduled to know when a customer was going to arrive to perform the task requested. This is a bad experience and not sure why anyone would choose to spend any time at this shop. read more

Made an appointment for 730am. Took 3 hours to replace two tires and I was the only person in the store. Four individuals working alongside a manager. A lot of sitting around. A lot of screen time amongst employees during business hours. DON'T waste your time. Truck sat on the rack for 2 hours before someone touched it. Had to walk into the back to get someone's attention. Plenty of other shops who have staff that actually want to work and get things done. Drove 20 miles to this shop. Only Amazon installer in the area. read more

Terrible place, got an offer for the oil change from group on and bought it and they still charged me extra. Told me wait car for my car is an hour and I waited for over 2.5 hours. The service was extremely bad one never seen anything like it. Overall horrible experience. Avoid at all costs. read more

Came in for an oil change, and staff let me stand there for over 10 minutes without a greeting or asking what I needed. Once I asked if someone would be helping me they said be right with you and proceeded to talk about the fixes on the cars in their bays for another block of time. Their conversations were not critical and only one person actually had their hands on a car. It seems the staff here just want to do the least amount of work possible and collect their checks. I will be going to another location. read more

Called in for a flat tire repair and they took opened up a spot for us to come in and drop off the car. Dropped of the car and did our own thing then about 1.5 hours later we were called to pick up the vehicle. Im so thankful that they were able to fix it / patch the hole as we were leaving that evening to head back up to norcal and I did NOT want to pay extra to replace a whole tire. Thank you for the great customer service and the quick work! read more

Please reconsider going here. Their work is very unprofessional, and the customer care of the manager is nonsense. I changed the engine oil here, and they didn't finish the job well, so I was riding in a condition where the oil was dangerously dropping 3 drops a day. Despite being in a dangerous state, I couldn't make a reservation, so I was asked to come the next day and went back the next day. 1. He said he could not show the condition of the car when I asked if I could see the leaking. 2. He just changed the oil without saying how to proceed. 3. After replacement the oil only, I was waiting without knowing how long to wait. 4. Again, when I asked how long I would have to wait, he took away the precious customer's time with nonsense and ambiguity, such as saying that I couldn't give you a car until it was 100% confirmed. 5. He said no, even though I asked him that I could come back if I see any future leaking by checking daily. 6. Even if I said I would call the police, he said yes, and while I was doing so, he hurriedly brought my car out. I left the store after waiting and reported for the police, judging that a manager like this should have an official complaint record. read more

Tire Choice Auto Service Centers - Auto Repair Near Me - Tustin, California

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My friends and I have gone to this location several times and they always have staff that really want to help you out and provide the best prices. Will keep coming back here and recommend this place to everyone! read more

Horrible service. I usually do not have time to write reviews but I need to do this one. I ordered my tire via their website and made an appointment to install tire the next day at 12 noon. When I arrive Nicolas tells me the tire was not there and that the website has issues and it happens often. I figured okay maybe an issue with corporate and fixing website so I didn't not blame him. I asked if he could order and he did. He said it would arrive the next day and I would get a call telling me when it arrives. Next day and no phone call. So I called them on the third day and said I never received a call for my tire. They transferred me to Nicolas. Now Nicolas said there is an issue with communication with the warehouse and they do not have tire. Now I am upset but kept my cool. I asked him in a stern voice, can you call them direct, order tire and call me back please. He said he would call me back. I never received a phone call. I tired these guys because the price was the lowest and now know why. Their service is unbelievably bad and I never heard a sorry from their mistakes. I hope this message is read by corporate and they make the proper changes. Meanwhile stay away from this shop. Corporate office, how are you going to fix this?? read more

Martinez was so helpfull with my car I was son worried about a sound it was making and with my panic acctacks and PTSD they helped me feel so safe and helped me with my car .so greatfull thank you the best 100 percent I will be back thank you ..so much read more

Purchased a Groupon for an oil change and made an appointment online. When making the appointment it specifically asks if you will be waiting or leaving the vehicle. I chose waiting and selected the 1pm appointment. I arrived just before 1 and told the person that came out that I had an appointment at 1 for an oil change. He told me I had to leave my car and it would be an hour and a half. I asked why it would take so long for just an oil change. He listed off a bunch of random things like tire rotation that I didn't need and I told him as such but he insisted that it had to be done. I said ok but then he tells me that the only person that could do the oil change was at lunch for an hour. Why have appointments at 1pm when you have nobody to do the service and why am I forced to wait for unnecessary services to be done that I don't want? I left without getting my oil changed and unless you want a ridiculous long wait for a simple service I suggest you go somewhere else. It doesn't surprise me now that this place was empty with no business. read more

This place needs new management The manager told me they can't air up my tires today 7-25-2024 1:30 pm that I bought from them 8 months ago he told me to go over to the gas station same manager that wanted to charge me for tire rotation fot tires that i got here People don't do business with them read more

Worst place ever. My husband made an appointment to get his tire plugged. And when he got there, he was told they had no technicians to help. Why do they make appointments when they do not have staff to help the customers. We will never go here again cannot rely on them to fulfill an appointment with more working on our car forget that never ever again. read more

I had a low tire pressure (TPMS) light show up on the car panel. But couldn't see a nail or find a pressure difference. So, came into here told an hour wait. Show/waiting room was clean with available clean restroom. After 50 minutes I was told I had a nail in the center back right tire. Then I was given the price of $40, which I think was fair. read more

Highly recommend this spot! It's hard to find a reliable shop you can trust with your vehicle and finding good prices on tires. Kevin the store manager is super friendly. Great customer service. Expert on alignment I had to swap over my TPMS sensors and they did it without damaging my wheels. I highly recommend this shop read more

Tire Choice Auto Service Centers - TPMS swap and alignment - Auto Repair Near Me - Tustin, California

The people are very nice and they give professional services, after changing 2 brand new front tires, I was informed by the mechanics that there is a nail on the rear left tires, no leakage but risk is there. If not reminded I could not find it by myself. Thank the nice guys. Will come back again. read more

Tire Choice Auto Service Centers - A very nice and friendly shop - Auto Repair Near Me - Tustin, California

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More accurately a 3.5 rating. I purchased four tires thru Amazon, and tire choice was the recommended installer in the area. Pluses: Kevin honored the Amazon install price in person. Service was prompt and courteous, and tech even inflated tires to specified pressure on doorsill placard. Minuses: Store didn't have the Tesla lifting pucks to avoid battery damage - I had to provide them. Surprising since Tesla superchargers were in the parking lot. 2. I witnessed the tech using only the air impact wrench to tighten the lug nuts, and as I found at home, overtightened them. I had to retorque the lug nuts myself to factory specs. read more

I came in right after they opened and was a little nervous if they could help me since I was in a bind with my flat tire and Sequoia greeted me with a really welcoming smile and reassuring "Goodmorning!" She was really kind... wonderful service. Jimmy was my technician and he did a great job!! Thank you! read more

These guys are amazing. They're so kind compassionate very courteous and friendly. They even gave me 50 cents to get some gas because my car ran out of gas on the corner when I tried to pay them back the man at the front said don't worry about it. What a great experience. read more

I had the best experience here today with Louis who was super friendly and accommodating. He didn't hesitate in getting me in quickly and back and the road safely. Nicolas was also very helpful and kudos to Marquis who patched my tire. Big Thank You to the entire team! These guys deserve a raise read more

Do not waste your time with this shop. I bought a Groupon for an oil change. I made an appointment several days in advance & showed up at my scheduled time. I was told the tech was on lunch and wouldn't be able to start working on my car for 35 minutes. I went to my car to call the corporate office. Since I was on hold for 30 minutes, I went back inside to say I would like to start the oil change. They start processing my paperwork & then tell me they don't have the oil in stock that is needed for my oil change. The whole process was frustrating & a waste of my time. Please don't waste your time here. MONRO-I already called the number you listed below and got no help from your customer service rep. I was told to call Groupon directly myself for a refund & was not given an apology for all my wasted time & effort today. read more

Service was exceptional quick and accurate . Professional and very transparent with every issue addressed.

Went in to fix a nail in the tire for my husband's car. Nicholas was very prompt and told me they would get on it right away. Turns out the nail was located in the wall of the tire and not patchable. They also didn't have the specific performance tires in store. He did some searching and determined that the tire can arrive in store next day so I left my car overnight and it was replaced the following morning. No nonsense, no dragged out waiting time or issues. Very efficient. Thank you. Highly recommend. read more

Had a flat and needed to get a new tire. They told me they have the same tire in another brand and confirmed with me that it was in fact a 205/55R16 94V. In their system they mislabeled the "ironmanGR906" as having a rated weight index of 94 where in actuality it's only rated for 91. I even confirmed with the sales associate that it was the correct tire to match my others and even showed me on his computer screen that it said 94. After they installed the tire, I payed and went to go check out the car and the tire, clear as day says 91 on it. I told them they invoiced me for the wrong tire and I would like to receive the tire I both asked for and payed for. They told me they will not remove or refund the tire as it's already on my vehicle. They then told me it doesn't matter as either of the two weight ratting is good enough for my car. They gave me their support number to inquire about the mistake (fraud) and get a refund, however they are closed on weekends so I am left with the wrong tire on my car and no course of action against them. Come Monday I will most likely be told I can't return it because I drove off the lot with it. I asked the manager if he could write a complaint or acknowledge that I did not want to leave with the tire on my vehicle as they sold me the incorrect part. He then asked the associate if I really doubled checked the index rating and the associate said yes. He then said no he won't put anything in writing and offered to take the tire off and put back on the donut if I felt uncomfortable with my purchase. read more

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