[[HIGHLIGHT]]Came in needing help with my tire and had a really great experience thanks to Kevin.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was friendly, professional, and took the time to explain everything clearly, kept me updated throughout the process, and made the whole experience stress-free.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's hard to find good customer service these days, but Kevin definitely went above and beyond.[[ENDHIGHLIGHT]] I'll definitely be coming back for future tire service. Highly recommend this shop! read more

Their quote was$1000 and it was completed competently for $420 by another mechanic that I was referred to by a friend.

Came here to get my car maintenance done , [[HIGHLIGHT]]I had the pleasure of having Jonathan, he had a great attitude, and service itself was impeccable.[[ENDHIGHLIGHT]] I will definitely be coming back here again! Thank you !!! read more

Costly... don't go there. Replacing item below $10, paid than more than $75. It takes less than 10 minutes to replace the item

[[HIGHLIGHT]]service was great thanks to Malik[[ENDHIGHLIGHT]], they were able to put on my spare and we went off with our day enjoying the beach ! read more

Worst alignment I have ever had. My steering wheel was off a bit to the left, but now it's nearly at an angle to the right. So now I have to drive around swerving to the left and constantly moving the steering wheel to the right. The technician stated they would need to take apart the whole vehicle to fix it and they don't do that there. They should not have to take apart the car to fix an over adjusted alignment. [[HIGHLIGHT]]Customer service was great, but the service itself was awful.[[ENDHIGHLIGHT]] The vehicle was driving much better before the alignment. read more

Firestone Complete Auto Care - Auto Repair Near Me - Santa Ana, California

[[HIGHLIGHT]]Brought my car in today with no appointment, and was taken care of right away.[[ENDHIGHLIGHT]] I initially brought it in for a tire rotation/alignment. [[HIGHLIGHT]]They let me know of some repairs that needed to be done first (of which I already knew) gave me my quote, and let me know how long it would take.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I waited there while the work was being done, but they kept me informed of where they were in the process the whole time.[[ENDHIGHLIGHT]] They delivered on the price, and quoted time (with no added "surprises") which was a blessing. [[HIGHLIGHT]]Shout out to Malek, and all who worked on my car (I'm sorry I didn't get your names).[[ENDHIGHLIGHT]] I will be coming back to this location in the future, as the whole experience made me feel appreciated as a customer. Great job!!!! read more

[[HIGHLIGHT]]Everyone was so nice and attentive![[ENDHIGHLIGHT]] My car had overheated and leaking coolant. They were able to assess my car to the best of their abilities and called with solutions on what they could do. [[HIGHLIGHT]]And what I should do moving forward. I greatly appreciate their help![[ENDHIGHLIGHT]] read more

8am appointment but they don't start on your vehicle until noon, think that's a broken appointment system. [[HIGHLIGHT]]Manager there thinks that's normal[[ENDHIGHLIGHT]] , I guess jiffy lube might get the win which is next door read more

I would highly recommend Firestone to anyone in need of automotive service. Their commitment to customer satisfaction and the quality of their work make them stand out from the rest. Thank you, Firestone, for a great experience. Shout out to Humberto & Joseph! read more

Something just doesn't seem right with this company. First of all they charge double the cost for parts. Second, I had just had an oil change done elsewhere, where I was told I needed a new valve cover gasket. So I brought it to Firestone to replace the gasket and they said I needed another oil change and also new spark plugs. After getting everything fixed, along with new tires and brakes, I'm thinking my car is good to go. However, a week later my car is now overheating. So I take it to a different Firestone thinking it's under warranty, but they're still charging an additional high cost to fix a leak, which didn't exist, or least wasn't noticeable until I brought it to this Firestone. read more

Long story short. I went into Firestone for a $550 transmission oil change and differential fluid change. Exactly TWO days later, my transmission broke down on the highway, I towed it back to Firestone, and they told me that they're not liable for the $12,250 transmission replacement. It's cute that they have a Better Business Bureau award in their waiting room because the Better Business Bureau (BBB), Corporate Office, and Bureau of Automotive Repair(BAR) are exactly who I reported all of this to. Also, they will NOT release their warranty/insurance information. 0/10 recommend their services. read more

Firestone Complete Auto Care - What Firestone quoted me and expect me to pay. - Auto Repair Near Me - Santa Ana, California

hi, I drive a BMW and unfortunately I got a flat while in Tustin and basically pulled off to the nearest tire place that I could find. Being that I don't know much about tires and my dealership was far away. [[HIGHLIGHT]]I went into the fire stone tire Place and was pleasantly greeted by an amazing sales representative named jonathan. he was very courteous, very honest, helped me immensely[[ENDHIGHLIGHT]], and I opted to have fire stone. Change my tire there, and purchase a new tire instead of going to my dealership because they gave me the best deal and they were the fastest [[HIGHLIGHT]]to emphasize jonathan's customer service and the importance of customer service. Customer service means everything and fire stone should be thankful that they have customer service reps like jonathan working for them.[[ENDHIGHLIGHT]] It makes all the difference in the world. If it wasn't for him, I probably would've gone to my dealership or elsewhere. [[HIGHLIGHT]]He was courteous. he was prompt. He was professional, honest, patient and very respectful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What started out as a bad experience turn into a good one.[[ENDHIGHLIGHT]] Thank you, jonathan, and thank you, Firestone.!!! read more

I wish I could rate it minus 5 stars. I have been to this store twice, and on my first two visits, I met a helpful and friendly guy who knew how to treat customers well. However, during my second visit, I had the misfortune of dealing with the STORE MANAGER, Joseph. As a store manager, I expected him to have better customer service skills, but he was super rude and impolite. This was my first time encountering a store manager who refused to talk to me after a few times I tried to make conversations (how awful that could be). Despite having an appointment, he told me to either wait for three or four hours or he could not do the wheel alignment. WHAT IS THE POINT OF APPOINTMENT? Joseph, if you are reading this, I want you to know that YOU ARE A TERRIBLE STORE MANAGER AND HAVE "0" ZERO CUSTOMER SERVICE SKILL. read more

I am not sure why this place takes appointments. Today I had a 1:00 appointment. Pull up to the place and only 2 of the 4 bays have cars in and yet I am told it will be 1 1/2 hour wait. This is a common them at this location. Unfortunately I purchased a life time alignment so I am stuck with them. My suggestion is do not use them. Find another place. read more

This Firestone has taken such good care of me and my wacky car. I've come here on multiple occasions in an emergency without an appointment and Jesse and his teams have always taken care of me. I've been really lucky to have found this particular Firestone. I always recommend friends to come here. I don't feel like I'm being upsold and also if I decline a service there's no pressure from them and they don't push for me to get certain services done. The one time they did express concern when they noticed my tires were balding past a certain point and that was genuinely them concerned about my safety. Also, love how easy it is with the credit card and the financing you can get with it. I trust them all with servicing my car, and they always make sure to give you a quote before servicing. read more

Of course, something happens to my tires on Labor Day. Scrambling to find a tire repair shop that was open today was an adventure. I am so glad I stumbled upon this location... which was conveniently located a hop & skip away from where I worked. I called and the lady told me they were swamped today & there was no guarantee they could fit me in but I could try. I did anyways. Anna, the service specialist, was beyond helpful. She assessed the tire & said that it was repairable. She was able to squeeze me in today. I didn't mind the wait since they already took a lot of weight and worry off my shoulders by fitting me in their schedule. They were able to patch up my tire & I was extremely happy about that. Small waiting area complete with TV & coffee machine. Great customer service. Very reasonable pricing. Highly recommend. read more

Firestone Complete Auto Care - Auto Repair Near Me - Santa Ana, California

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Brought my car in limp mode. Analyzed and requested parts had up and running in three days. read more

I drove up with no appointment with low tire pressure. George immediately filled my tires with air until I could come back to get the screw (that he found) . A++++ service. read more

Worst customer service ever. It was 3:45. I went in to get a flat tire fixed. The young man said we are closing at 5:00 p.m. I said ok, is it 5:00 he said no but we have 2 cars ahead of you. It is only a flat tire. really??? Then provides me the information another tire shop. Talking about losing business and giving it to another. I would not like this person working for me. Horrible customer service ever. How do I get to the other place with my tire being flat. So sad that he would send me away with a low aired tire, thank God I found someone that was nice enough to help me. read more

I've used them mostly for alignments with good success but on two occasions at the Tustin and Main Street locations they have recommended unnecessary or miss diagnosed front end repairs. I will continue with alignments but thats it. read more

I've always liked Firestone due to the professionalism and straight forward actions in these locations . I have had horrible experiences with other businesses in Tustin / Santa Ana . Firestone can be a bit pricey at times but they are always transparent. I've been to four different locations and have been treated with respect each time . I recommend applying for there credit card and that's what helped me . Johnny in the front at this location is nice to everyone and treats people with respect . I highly recommend this location. read more

Made an appointment someone came late to Theres and didn't let me along with my appointment told me to wait for them I told the guy from the front desk what's the point of making an appointment and he kept insinuating and repeating the same thing and got no help and told me to go somewhere else . I tried asking the mechanic how long it would take for them to finish kindly the guy from the front he comes out and puts the cones up and starts telling me to go somewhere else again ! Need I remind you my appointment was at 9 the other person at 8. They pulled up right when I did! 0 Zero!! read more

Firestone Complete Auto Care - And I left - Auto Repair Near Me - Santa Ana, California

Went here to fix up my alignment and have nothing but nice things to say. Better mechanics and customer service than the other firestones in the area by far. Most professional Firestone in OC. Highly recommend, took my custom built s550 here with thousands of hours of work. Trusted these guys and they took care of me solid. Recommend. read more

Firestone Complete Auto Care - Firestone location - Auto Repair Near Me - Santa Ana, California

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Out of every facility I've ever visited that has to do with automobiles, this one was the absolute worst. I had an appointment for an alignment at 4:30pm and by 6:00pm they never even moved the truck into the maintenance bay to start. I took my keys and left. Wasted my entire evening, stay far away. read more

I had the worst experience with Rudy today and have already reported him to the vendor services department at Wheels fleet company. I called and inquired on how long it would take to get a tire replaced due to having a nail in it. I gave him the tire size over the phone and he said it's in stock. He said to come down around 2:30 and he would replace the tire. I arrive before 2:30 and speak with Rudy. He sees that I'm holding the fleet vehicle paperwork and quickly comments "I didn't know this was a fleet vehicle so what I quoted you on the phone of 35-minute will be much longer." I know the drill of how fleet vehicles work as I've had one for over 20 years. He helps two other customers who arrived after me. One who he apologized to for yelling at. He then says he can't find my info in the system so I ask him if he can create a new profile for me. Then he says that I need to replace the two tires on the right and I declined. He then said that he can't help me bc its a fleet car. I asked for my keys and fleet paperwork and left. I called Wheels immediately and filed a complaint. I will also file a complaint with my company that he refused me service. First you are nice to me because you think it's a cash sale. You are a complete jerk after you find out that it's a fleet vehicle. My husband takes our Lexus down here for his tires and guess what, we are never coming here again. Wheels will be calling your store and you better have a reason for refusing service and forcing me to get back on the road with a flat tire. I'm at Mountain View Tire who was more than happy to replace 3 tires!! read more

Firestone Complete Auto Care - After Firestone refused service to me, Mountain View Tire was more than happy to help me. - Auto Repair Near Me - Santa Ana, California

Terrible communication they told me it would take 1 hour to 1 hour 30 mins for my oil change and it has been almost 2 hours it's not done and they told me it would be another 50 minutes. I was standing I. Front of the worker waiting for him to ask me what I needed help with and he just looked at me and never said anything until I asked. After he answered he was very rude and would not let me pay before I left and gave me no reason why. (I had to leave and have someone else pick up my car because they took so much longer than stated and I was late for work) terrible customer service and attitudes of the employees would not recommend read more

Called for Battery replacement to which they said that the Battery is available, I arrived there and they said it will take 45 min which I thought was a bit too much for Battery replacement but didn't have much choice so I waited.. And waited.. and waited.. and my car was just sitting there, and when I ran out of patience I asked what's going on; they said they're waiting for the Battery!! Can you guys be more honest with your clients? You're making money from them do you realize that? This is the last time I pay Firestone or anyone else for Battery replacement.. Lesson learned.. Thanks.. Oh and offer coffee too to your customers how about that?!! read more

I dropped off my car for 3 different services. The nice manager Rudy said it would be 2-3 hours to have the R/R services done. I came back almost 2 hours later only to that my vehicle had not been moved on to the lift rack yet. At this point, I figured it would take another 2-3 hours to complete said services. Prior to me walking in to the store, I noticed another customer that seemed very stressed. According to the conversation I heard loudly and clearly, the customer had been waiting approximately 4 hours for the technician basically to tell the customer that he did not know how to the Mercedes. So, the customer should have taken his car to a shop that has qualified mechanics to make the needed repairs. This store should not have had the car in if they weren't able to fix such a specialized vehicle. The angry customer drove away. I think both the customer and store should communicated better. After seeing the angry customer, I was dead set on getting out of there. Please note that prior to this attempted service, I have good repairs done on my vehicle. However, I will be going back to the independent Mitchell Firestone store on Lincoln in Anaheim. He has raving positive reviews! read more

Helped us in less than an hour after having a horrible experience at the other firestone in Santa Ana. Complete opposite end if the spectrum, listened, helped, were efficient a didn't try to over charge us which is extremely appreciated considering we are regular customers and even if we weren't we still deserve to be treated with respect which apparently is too much to ask for from other locations and managers. Thank you for your help and for working fast! read more

Who the fk gonna waiting more than 3hr for the oil change . That's such a ridiculous place I have ever been . Once I step in they told me my car gonna take 1-2hr for the oil change but I have been waiting for more than 3hr and it's still not done yet. I have no ideas why. The guy name's ismael garrido told me like I told you it's gonna takes awhile nope it's not a truth and he said bc we short of the staff today that's why then why don't you tell me in the beginning. Be careful for this place . They just wanna take ur money and hold u . They don't deserved to have 4stars reviews. I will give out 1 stars if I could. read more

Firestone Complete Auto Care - I was there at 12:02 - Auto Repair Near Me - Santa Ana, California

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Good service. Needed a flat repaired the ended up new tire. All was well handled by courteous staff. Thanks

Blatantly dishonest. I took my old Acura CL for tire service (slow leak) and a $10 inspection. They said they removed a nail and fixed the tire. They quoted me over $4500 in services (way more than the value of the car) per the attached "recommendations." Joe advised me to get my brakes and rotors done because there was "metal on metal." He also said I had very little oil left. When we took everything off, the rotors were fine and the pads were not worn - plenty of life. Changed the oil and there was a significant amount. Please get a second option if you are considering getting anything done at this shop. They are liars. I am now questioning if they even fixed my tire. At least it only cost me $30, but hours of time. Never again. read more

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The bad reviews scared me to come here as I'm very particular with my car. I made an appointment online. Came in on a weekday and spoke with Rudy the manager. He made this experience pleasant and enjoyable. I arrived early but he took me in and did a wheel alignment for me. I previously purchased a lifetime alignment from another firestone and was scared he would try to make me buy other stuff. But he didn't. He was honest and genuine. We talked about fishing and life and I made a good friend. I was in and out in just under an hour. There was only one person waiting so the wait wasn't bad. Rudy told me that it's best to come during the week and also around 10 because that's when all of his guys get here. I decided to come again with my wife's car on a weekday as well but this time there were at least 6 people. Luckily I came a little earlier so I believe there were only a few people ahead of me. This time I was helped by Jon. Super helpful and welcoming. He was flooded with customers but had a smile and took his time. He was a great help! Purchase the lifetime alignment and will be coming to this location again read more

Came in for a tire rotation and alignment. Bought tires and lifetime alignment with them before, so should be no issues right? Wrong. [[HIGHLIGHT]]One of the advisors told me that they don't want to get one of my lug nuts off in fear it might break.[[ENDHIGHLIGHT]] I told them to NOT rotate that tire and leave it be if that's the case. I get my car back and a lug nut was missing. [[HIGHLIGHT]]Called them back and they were saying it's not their fault as it was bc the person who installed the tires last who over tighten it (which was them as I purchase new tires and got it installed from them).[[ENDHIGHLIGHT]] Then quoted around $500 to fix it. LOL That's insane. I didn't want to deal with it and was able to negotiate the price down to fix it, which I can appreciate. They gave me my broken lug nut back the second time around lol? I get shit happens but why didn't they tell me it was broken the first time until I saw it myself? Shady. I had a good first experience here but then this experience made me lose all trust in Firestone. Will be moving on to somewhere else. read more

I have a lifetime alignment service. And have been back a few times. And this time I wanted it done the way it shoulda been done to begin with. And then they told me there machine won't work on my tires. Well what have they done the last two times I have been here. And then they told me to call customer service to find a place that would fix it myself. Instead of finding me a place like he should that has the capability of doing my alignment. Or the machine as he's says. At this point they can just keep the $200 for the segg ca ice cause I'll never be back. read more

Went here with a check engine light on asked Joe to put code reader on it he refused n said it will be $99 I told him no way I think your taking advantage of me because im a woman n my boyfriend agreed. Asked again to put code reader on. Joe refused and refused me service and told me to leave even tho his employee in the shop wanted to help. By far the worst customer service this guy is on a total powertrip went to autozone they put the code reader on and BAM there was the problem easy fix. I would never recommend this shop to anyone when Joe is there!! Corporate was NOT happy to hear this!!! read more

Aloha we went in to get our brakes done, an wheel alignment and oil change. John is the man, he was so friendly, knowledgeable and such an awesome man!!!! He had the aloha spirit, I lived in Da Islands, and he brought the joy to my heart and my eyes!!!! You need to go to Firestone and please ask for him!!!! We will not go anywhere else but to John!!!! He deserves a raise and I told his boss that!!!! God Bless You John Aloha, Mahalo Nui Loa!!!! read more

Customer service is TOP NOTCH!!! Joe and Rudy are true examples of how customers should be treated. They personally arranged courtesy transportation for my elderly mother after dropping her car off for repairs. When the repairs were finished, they arranged to have my mother picked up from her home and driven back to their location. Not only that, but they drove her home, ensuring that she didn't have to drive at night. To only say I am grateful would be understatement. Truly over and above expected service!!! read more

Both our cars needed regular maintenance after a lapse of 1 1/2 years. Neither car had been driven much do to Covid and other recent health issues. Was able to get both cars individually serviced over the course of two weekends at the local Firestone Shop. Service managers at this shop over the years have All been friendly, courteous, helpful and above all professional. Joseph gave me a handshake and thanked me for my business as I was leaving today. The work was done quickly & properly, and for a fair price (no interest on the Firestone card if paid off in 6 months) . Anyway, seems most people write these things when they are pissed off and upset ~ which I get when things "go south". I like to write positive reviews like this one when they are deserved. Helps to see a fuller picture hopefully and benefit everyone. Take care, be safe! read more