I highly recommend this place , we got turned down at a different tire shop called american tire shop. My partner called Big O Tires and let them know we were a few minutes away. With only 20 min to spare they still helped us out. They did not take long at all. Great price. Great service and employees are nice here. read more

Big O Tires - Great tire shop - Tires Near Me - Tustin, California

Wow! I'm surprised they didn't find even more to add to the list--radiator fluid, fuel system cleaning, brake fluid exchange, power steering fluid exchange, battery replacement, air filter, cabin filter, belts... the list just kept going. We brought the vehicle in because the tire pressure warning light was on. I suspected the TPMS sensors were failing, and that's exactly what it turned out to be. I wasn't expecting to leave with such a long list of recommended services. What surprised me most is that we've routinely had the vehicle serviced at Toyota, including regular oil changes, and none of these items were ever brought to our attention. It just felt a little excessive. Don't get me wrong--I've had great experiences at other Big O Tire locations. This visit just felt more like an upsell than addressing the reason we came in. read more

The phone system let me make an appointment with the AI agent. No human ever answered the phone and there was no option for it. When I showed up the doors were locked and everything was closed. No sign saying closed. The AI agent even said "yes this store is open on Easter Sunday." Update: they texted me back 2 days later (apparently they had a lot of calls) and acknowledged that the AI system is buggy. Apparently scheduling appointments at closing time. So moral of the story, don't use the AI phone system at Big O Tires read more

When I declined all the services they recommended from their "free" inspection because I had the audacity to find another shop who could do the repairs for $400-500 less, Juan's response was that if price was the main concern he could "see what he could do" but it would be with cheaper parts that were not OEM (when I checked this against the other shop, they told me that they would be using ceramic pads and not the partial metal OEM pads, which based on the research I did, will actually be better for the type of driving I do.) So yes, not OEM, better for the type of driving I do and $400 less. Then when I declined all the work they were recommending, he said he would make a note in my account not to do the inspection in the future since I wasn't going to do any repairs. Really? Could that be the only reason they offer a "free" inspection? Lol. I wasn't opposed to getting the work done there, in fact it would have been much more convenient.... But $400-500 less is not to be taken lightly. And I'm definitely not up for being treated like crap from a man using fear tactics to make a sale. This is the second time I've tried to be a loyal customer to Big O in Tustin and this was a great reminder of why they won't receive any more business from me ever. read more

Always bring my car to big O for my services. And if i go on a weekday i get my car serviced pretty quick. Juan the manager takes care of his clients. There was a movie playing on the TV and I jokingly made a comment that I'll we need is some popcorn and a little bit later he came out with popcorn for us in waiting room. read more

Great experience at Big O Tires! Juan Chanel, the manager, was really nice and helpful. They were able to patch my tire quickly and had me back on the road in no time. Really appreciated the friendly, efficient service. Would definitely come back! read more

We got a flat tire. Called Big O in another city from where we bought it. They didn't have the tire but said they could get one in 30 minutes. By the time we had the car towed to their location the tire was there and it was fixed in less than 30 minutes. Excellent customer service. read more

Prices are all over the place, service is spotty and slow. Need to constantly follow up and check in. Was offered a "cash price" and no receipt. If you're good at negotiating this place is for you, but if you like clear up front pricing would not recommend this shop. read more

Had a flat tire and took it to another tire place before coming here. The experience at the other tire place was terrible. Made me wait for 2 hours without ever looking at car. I walked out and came to Big O Tires. Let me tell you this was a great experience. The desk guy was Terry and he treated me great and was very friendly. They examined the tire and were able to repair it and put the temporary tire back in the trunk and put everything else back in their proper place plus they topped up the air on the other three tires. I'm definitely coming back here for tire service or new tires. read more

Great service, came in because there was a bolt in my tire, fixed it right up, was very fast and friendly staff

Needed to replace my small trailer tires and placed a call to BIG O. Juan Chanelo the store Mgr answered all my questions and replaced the 3 tires that were long overdue. The entire staff was very efficient with quality service. They'll certainly get my future business...... read more

Great service, friendly staff, and fair prices. They got my vehicle taken care of quickly and explained everything clearly. I'll definitely be back and highly recommend Big O Tires! read more

Poor service ran really bad tons of employees standing around not helping customers or mail delivery service Big O tires needs to reevaluate how they treat people read more

Excellent customer service! Tires done same day! Gave me a ride to my office. Super professional. Thank you!!

Went there Sunday the 19th (World Cup Final) towards closing time hoping they would still take me to get my tire repaired and they did. I was acknowledged immediately, asked the reason for my visit and assured they'd take care of my tire. I was there for maybe 20-25 mins. The spare was put away and the flat tire repaired and installed. They made this flawless and a great experience. This is my 3rd time going there for different reasons and everytime it's an awesome experience plus very fair pricing. Thank you Big O Tires for going above and beyond! read more

Unfortunately was scammed by Terry. Spent $6k+ to get work done in order for my car to pass smog and was never able to pass smog. Was given a run around, paid for smog 3 times out of pocket and still no real solution. This comment is being left before I report to corporate with a refund for the faulty catalytic converter. I hope this helps. read more

Had a flat tire, had the spare on and they replaced it right away. Everyone was super cool.

I've been bringing my cars here for years for regular service. I think they are fair and straightforward with their service recommendations. One manager said it's because they do it based on inspection where the dealers tell you things need replacing based on their mileage or time schedules. read more

Excellent service as always. Ooo me in on a Sunday at 3:30 pm with 4 pm closing time. Stayed there till 5 pm, well past the closing time, just to get this done for me, which I truly appreciate. Lovely bunch here, do a solid job! read more

I have been going here for a long time. They always offer great service.. pretty sure they can match price with tire rack and Match or prices from other local tire shop. They are always quick and professional with a smile. This is where I go also when it comes to patching tires, they are very accommodating, and will fill your air if you stop by for free. And make sure and leave a tip for that. read more

Very disappointed. Came in asking for an alignment and tire rotation covered by my alignment and new tire purchase plan. During work I allegedly got a call from them I didn't receive. As I called them to check on truck during my break they said I needed new struts (blown), coolant (I did 30k miles ago), and brakes are leaking fluid (just put in new brakes 5k miles ago). At least two of the recommended services needed I knew was a total scam so I declined the struts job. As I walked in to pick up truck the manager on site came outside the door and gave me the keys with no final receipt. I went to truck to check and no receipt, so I asked the manager if I can have a receipt, he responded I didn't pay for the alignment and tire rotation so no receipt needed. I still asked for a receipt for proof, he emailed me just the INITIAL ESTIMATE so no proof was given that the alignment and tire rotation was actually done. I leave the shop with the truck and coincidentally the motor when accelerating had a LOUD LOW PITCHED noise I have never experienced. I went to another Big O to get a 2nd opinion on the 3 recommended services by this place while also mentioning about the low pitched noise . They WROTE DOWN on the final receipt that the struts were in working order (not blown), the brake fluid was NOT LEAKING, and the coolant service is also not needed since I did it 30k miles ago. Then they tell me the low noise is actually likely coming from the turbo, also they mentioned a cracking noise on the steering wheel, and a clunking noise during acceleration, which is on the receipt. The job on the 3 nonexistent problems would've cost me a lot of money if I fell for their scheme. read more

Service was great, everyone is very nice. Oil change and tire repair did not take long.

Professional staff and great service. I scheduled an appointment on line and have spoken with on separate occasions Mishonda, Juan and Terry and they are very helpful and were able to squeeze me in for work on my car multiple times. So far they've replaced my wheels when they were really bald after some heavy rainfall, some headlamp/wiring issues, as well as the water pump which was leaking coolant. The interior is clean and has a bathroom and coffee while you wait. The staff updates you without prompting letting you know the progress of your vehicle's repair status. Overall a great repair experience and will be back for new serpentine belts and spark plugs for my car's scheduled maintenance. Thanks so much! Mishonda is super nice and went above and beyond for my first time there with the phone call making sure that I had the right address and location. A better value than matineance with the car dealership. read more

Terry at the front desk at Big O Tires in Tustin was friendly and very organized in a very busy environment! . he ordered my specialty tires Ana got them the same day. I can the next day first thing in the morning and my tires were serviced right away. excellent customer service and good selection of tires too! Rachel Swardstrom read more

Excellent service, as usual. Had a new set of tires put on, and an alignment service performed. Good price, no upselling. Great experience! read more

This place is so amazing and they are extremely honest which is rare these days. I had a car that was jerking and totally not reliable so through a friend I took it to Big O Tires. They had to change a bunch of sensors, modules and a transmission. They actually told me that one of the sensors they replaced didnt need replacing and put the old sensor back and didnt charge me which saved me about a 1000.00. read more

30 minutes until closing and I roll up with a low front tire asking if it can be fixed. I explained I'd never been here before but my son bought his tires here several times. Terry Ly helped me. He explained that fixing the tire depends where the damage is, but if it's fixable, the cost is $45. I said OK and hoped I didn't have to buy a new tire (or two). It's now a few minutes after closing and the tire is fixed. Terry said, since it's your first time here and we want to see you back ... no charge! I was shocked! I tipped $20 and was on my way. Thank you so much Terry and Big O Tires. What wonderful customer service. I will definitely be back! :) read more

Good service, unethical business practices. Was quoted online $892.25 and when I got to the shop it was about $930. They didn't honor the price even though my appointment confirmation clearly shows the price agreed to. They wanted to double the cost of mount and balance. read more

they were awesome. I brought my car there with a flat care of me. No a very low, causing gummy back the road.

Great service and reasonable pricing. Same day service. Explained everything. I will definitely be back.

Very friendly & honest service, and quick to get things done! I love how organized they are here, as well.

Awesome customer service! Thank you for taking care of the nail in my tire so quickly!

Amazing ! Went into the shop after my shift was over. I noticed there was a nail stuck in one of my wheels. I explained to young gentleman what happen to the one wheel and he was on it. Everything was done quickly and clean. I highly recommend going for any tire issues they will have you right. I would come again. They also have great prices on patching wheels. 40 for cash and 45 for card. read more

Big O Tires - Nail stuck in wheel - Tires Near Me - Tustin, California

I replaced a pair of tires for my Tesla X and noticed the tires were used. They insisted they were new but I didn't believe they were. I have replaced plenty of tires in my lifetime and know what new and used tires looked like. I have been to this tire shop many times before but will never go back there again. read more

Mishonda provided excellent customer service and was so knowledgeable and friendly. I will definitely be back to buy new tires! read more

Juan was an absolute rockstar. We pulled up before they opened at 7 and were anxiously waiting for the doors to open. We're on a road-trip to Yosemite and my tire was flat, we tried to patch in San Diego before getting on the road and it held until we got up here. Juan was so professional and helpful - they didn't have the tire we needed in-stock so he had it delivered to his shop and we were back on the road by 7:45am. He was solution oriented, quick to help and overall just a great experience. We don't live in the area but wanted to share our experience to let people know how wonderful this shop is! If you're in the area and in need of new tires, definitely stop in and see Juan and his team. Thank you again! read more

This being my first time at BigO Tires in Tustin I wasn't sure what to expect. I had such a wonderful experience! Thanks to Mishonda and Gabriel who went above and beyond to help me. I was able to get my car serviced (same day as I called) with new tires/alignment as well as new tire sensors. They also let me know I needed new back brakes and brake pads which I much appreciated. Their commitment to excellent customer service is admirable and I will definitely be coming back if my car is in need of any service. Would highly recommend this establishment to friends and family! read more

I had them change a tire for me, and during the tire change the tech said I needed new brakes and rotors. He said they were metal on metal, and gave me a quote for 1k for back brakes only. I took my car to a specialist because the brakes never squeaked or had a grinding noise, so I knew that wasn't correct. Sure enough, I still have 35-40% left on my brakes. This place is fine if you need something small, but be prepared to be hustled for an up-sale on things you don't need. read more

My tire started shredding on the freeway while en route to a big holiday event. Big O Tustin was the nearest shop. I pulled in and told them I was still hoping to make it work with my plans. They got the job done; changed all 4 tires on a Sunday during the lunch hour and got me on the road. I got to my event just 5 minutes late--a miracle!!! They're great; the manager Mishonda was straightforward and on top of it. Thank you!! read more

I had a great experience at this tire center. The staff were extremely friendly, patient, and knowledgeable. Service was fast, honest, and efficient. It's hard to find such good customer service these days--highly recommended! read more