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Pep Boys

3.1 (372 reviews)
Closed 8:00 am - 7:00 pm

Services - Pep Boys

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

18 More Services

Fuel system cleaning

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto light repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Auto battery and fluid recycling

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Pep Boys Photos

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Recommended Reviews - Pep Boys

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The Pep Boys shop in Lake Forest, CA.
Jeff B.

I visited our local Pep Boys for a pair of windshield wipers, and I left having experienced a level of customer service that seems to be a rarity in retail these days. As I said, I dropped in to get some replacement wipers. Benny was the service provider/staffer who helped me out. He greeted me with a heartfelt welcome and when I told him what I was looking for, he came out to my car to make sure I was asking for the right items. We went back inside, he grabbed the package of blades and said, "I'll take care of it." (I wasn't expecting that.) He even brought along a jug of windshield cleaning fluid and said, "Mind if I top-off the cleaner fluid for you?" In a matter of just a few minutes, he was done -- the blades were on and the fluid holder was full -- and that was that. Throughout our interaction, Benny was courteous, professional and friendly. Like I said: it was the kind of service we don't see enough of these days. P.S. I even offered him a tip, which he turned down. "No thanks," Benny said, "It's my pleasure. I like helping out."

Lake Forest Branch

DO NOT GO TO THIS STORE THEY WASTED MY TIME!!! Made an appointment weeks before on the 27th of December 25 at 11am. The guy that helped Saudi it will take 2-3hrs for tire change & alignment. Took a Lyft to get home. I was waiting for an update to get my car but didnt get any. Finally decided to come thinking my car was done when I went to the counter the guy told me it wasn't changed & to come back the following day. I said no because I need my car at 630 for a prior commitment, you could have informed me I just wasted my whole day with this store. The guy who even helped doesn't feel sorry at all. Go somewhere else they dont give value to their customers.

If i could leave 0 stars I would. I do not recomment this location at all. I came at this location to get my tires change and get my battery tested. They called me after testing it and told me it was still good. The following day, I was suppose to pick it up and they called me saying that I do need to get my battery changed because they had to jump start it again. I went and pick it up after they were done and noticed that my headlights were on. I believe they drained my battery overnight so they can charge me more. I always leave my headlights on auto. I came back the following day because my check engine light was on and they were charging me $100 for another diagnostic and they believe its just a coincidence. I took my car back and went somewhere else. Watch out for this place because they're shady.

New tires on the Tesi. Order on Amazon and get them shipped to Pep boys for $20/tire to install

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10 days ago

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Pep Boys S.

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3 months ago

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4 months ago

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5 months ago

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3 months ago

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1 month ago

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6 months ago

Stopped by today to pick up some car wash supplies. This location is only a service center. There was no more merchandise for purchase.

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5 months ago

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10 months ago

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1 year ago

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9 months ago

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6 months ago

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11 months ago

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5 months ago

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9 months ago

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8 months ago

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3 years ago

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9 months ago

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7 months ago

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8 months ago

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5 months ago

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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6 months ago

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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1 year ago

Always taking long time ( few hours) with appointments don't waste your time here always have only 3 people work there and

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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Pep Boys S.

We appreciate the 5-star rating!! Thank you for your business!

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4 years ago

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2 years ago

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Ask the Community - Pep Boys

Review Highlights - Pep Boys

Special thanks to Jason for taking good care of my car and honoring my online coupon despite technical difficulties.

Mentioned in 15 reviews

Read more highlights

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America's Tire

America's Tire

(888 reviews)

Dylan and the crew at America's Tire fixed to of my flats on two different cars. They were fast and…read moreprofessional. No cost to me. They've got a new customer for life. Thanks so much.

I came here after leaving the Discount Tire nearby, where they tried to sell me a whole new tire…read morefor a simple nail that was clearly repairable. America's Tire is only about 8 minutes away, and I'm glad I made the drive. First, the one thing they could improve: When I walked in, it took about 12 minutes before anyone acknowledged me. A couple employees saw me standing there and I was the only person in line, but no "hey, we'll be right with you" or anything. A simple greeting within a couple minutes would make the experience way smoother. Now, everything else was great -- especially Hugo. I had called ahead and talked to Hugo, and he was super helpful over the phone. When I arrived, I asked to work with him directly after the rest of the staff kind of ignored me. He was juggling multiple customers, greeting people as they walked in, directing other employees, and still managed to help me personally. The guy was everywhere at once and kept everything moving. He got me checked in fast, found the nail in my tire, patched it, found another nail in a different tire, patched that too, and rotated all four -- for free (since I bought my tires from their San Diego location). Hugo is seriously clutch. Professional, efficient, and actually cares about helping people instead of upselling them. Give this man a raise. Besides the greeting issue, the service here is miles better than the Discount Tire down the street. I'll be coming back to this location from now on and hopefully they got Hugo a new coat with a goat patch or something.

Pep Boys - autorepair - Updated May 2026

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