They don't accept their gift cards for purchases. Whoever heard of this? I purchased them from Staples and was largely embarrassed that they didn't work. I retrieved them and gave cash instead. I tried to get my money back and was told no refund on activated gift cards. They activated at purchase and when you call the number on the cards all they can verify is the card balances which verified that they're good cards. Their excuse is that they had some fraud in Southern California and that they may be good in other parts of California. What purpose would it serve to drive out $75 worth of gas to redeem $75. My response is don't sale what you won't redeem I lost $75 on these cards. BUYER BEWARE DON'T DO SHELL! read more

Great gas station and super clean. The woman at the front who wears glasses is such a nice lady and she really keeps the place clean!

The staff and store manager are amazing! Always going above and beyond for their customers. Thank you so much!

Very clean gas station with quality metal keypad to enter your ZIP Code. Nice upgrade versus the flimsy plastic keypad that some places have that people ruin by using their keys instead of their fingers. Ample pump stations meant I did not have to wait to buy gas on my way to work which is very convenient. Clean and well-maintained gas station. Easy to find on the corner of jamboree and Irvine Boulevard in the Tustin marketplace. Would come here again. read more

Shell Gas Station - Pumps have nice metal keypads - Gas Stations Near Me - Tustin, California

They are always very friendly and nice! The other day I left my wallet (I am a idiot) there and an employee drove to my house to give it to me! How nice! That meant a lot to me! It always seem like the station is kept in good condition too! read more

Merry Christmas and a happy effin NEW YEAR my lovely YELPERS! Here's a beautiful gift for you haha. Only partial video because the rest was too embarrassing to post. So normally I always use the same pump but for some reason because my mancandy was rushing me for dinner, I rushed out the door and threw on whatever I could find on my bed. Realized I needed gas and was like a chicken with my head cut off cus it was already so late and I had to head all the way to Santa Monica. So I totally forget that for the first time I'm pumping gas on the opposite side of the aisle and started small talking (yes I love to chat with complete strangers cus growing up I was never allowed to ) and totally forgot I was still pumping. I rushed in my car and saw all his texts asking if if I was there yet :/.. (Since told him I left 40 min ago but was still getting dolled up haha). Got into my car and drove away and heard a LOUD crushing and ripping noise. I was like WTF was that?! Stopped my car and looked at my passenger side mirror and saw the freaking pump hanging off my car. I was literally in shock and just froze & had NO idea what the proper protocol was. Then I backed up and saw the lady I was talking to in the Porsche and rolled down my window cus I was like totally humiliated and she says "don't worry I've done that before" lmao Anyhow I'm like frozen there, don't know what to do. So I slowly get out of my car to take the pump out and lay it next to the gas pump. Suddenly I look at the cashier thru the glass window and saw a customer. I knew for sure he had told her so I was like F*CK!! She comes marching out and here goes dialogue: Her (cashier): you have to Pay!!!!!! Me: umm.. pay for what? Her: you have to pay!!! Me: ummm.. pay for what? Her: we can take your credit card Me: well I really have to go so can you just take my number down and Bill me? Call me ok? Her: Come inside Me: for what Her: your credit card Me: okaaay.... (Sh*****t..) So I go inside and she goes behind the counter and hands me this laminated price sheet for pricing on pulling the pump out lol I guess so many people do it that they have it all set up for easy checkout. LUCKILY it was a new kinda pump and it released at the connecting parts otherwise I would have had to pay for the entire stand. To my surprise it was only $89 or something like that lol well worth it. Now when I go in for gas she makes it a point to tell me that it had costed them more than $89 to fix it. not my problem anymore lol read more

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Their carwash sucks. My mistake was coming here on a Sunday where I waited in line for 30 minutes. The carwash was cash only. Wtf automatic carwash is cash only?!! The warning signs went off when I noticed a huge sign proclaiming a third-party ATM inside. THEN, when my car came out of the carwash, there was soap left on the back window. Nice. I didn't even get the cheapo $5 wash, I splurged for the $9 one (with extra rinse!). read more

Worst place to get your car washed if you have a van or SUV. I have major marks on the top of my van and damage. I will never trust a gas station car wash again. read more

So stopped in for gas and my card would not work. The pump said come inside. When i got inside it was not because there was a problem with my card. It was because they wanted to hard sell me a Ralph's card promotion. When i said no thanks I just want gas, Anna just kept selling and would not process my purchase till she finished her pitch. Are you people nuts? Did you just make me come inside the store to hear a pitch and hold me hostage till you finished making it? This station is way overpriced anyway and they have the nerve to pull this nonsense? Avoid at all costs. I will... read more

This is one of the businesses shell gas station you'll ever see. It's always busy, and there's always a line. I've been coming here since I pumped my first tank of gas; however, when gas price started rising, I stopped. This gas station is always a couple cents higher per gallon than the ones over on the other side of Tustin. When gas price is high, that few cents per gallon can add up pretty fast. I still come here when I'm in a rush to get some gas, but I will try and avoid it when I can. Unfortunately though, for many people, this is one of the few shell gas station within a 5 mile range. Oh, the car wash here is DEFINITELY not worth it when you can get hand car wash for only 8.99 with way better quality somewhere else. read more

DO NOT USE THIS CAR WASH!! IT DAMAGED MY CAR AND THEY WILL NOT COVER THE REPAIR!!! Took my car to the drive-through car wash at the Shell station yesterday, 7/1/21. No soap came down and the bristles beat up my car to the point where it knocked off my low profile antenna. I went into the store to tell them what had happened and they gave me the card for the manager. I called the manager Ana today. She told me that they were having issues with their regulator and they were waiting for a new part. She told me she would get back to me after speaking to the owner, Charlie, which she did. They have it on video that the car wash knocked my antenna fin off of my car, but then she gave me the lame excuse that she had called a Kia dealer and was told that the fin was poorly made and could fall off anywhere and that they would not assist with the repair which is OVER $600!! Please do not patronize this business!!! They do not do the right thing and have ZERO integrity! Save yourself the headache and go somewhere else! read more

The pumps NEVER work right. Every single time I come here, the pump trigger will just click-clack without doing anything. I can usually get it to work if I put the nozzle back on and off the pump a few times. Often, I have to re-do the entire transaction. It also randomly shuts off after a gallon or two. I can't get the employee to come out and take a look, because there is only one person working. I hate these pumps. I only come here when I need a car wash. read more

Went in early in the morning to fill up with gas. Decided to use their car wash since the screen prompted the use. I go thru it and wait for the air blower to start. NOTHING!!!! I go to the cashier and ask about the blower and he tells me that in order to get the blower, I have to purchase the more expensive car wash! I tell him my car is all wet and that I've never had that happen at other Shells and he says "Thats how we do it here". He was more interested in his magazine than customer service. Not coming here again. Taking my business elsewhere. read more

It's a Shell station. It is across from the Boston Market in Tustin. I just came here because my tires needed air. The air compressor was very fast, accurate, and not to mention, it was completely free. And not too many other people waiting to use it either. Since it's free, it's worth 5. And airy, I suppose. read more

Always the best prices within this area. There are two chevrons nearby and they both consistently charge more. Come here for gas! It's also a direct shot to the 5 freeway, north or south. The mini-mart attendants are friendly too! read more

Invest in a freaking credit card reader on your car wash please. Absolutely archaic to take cash only. If people even carry cash anymore??.. I had to back out of your car wash which was not an easy task. The reason people do drive-through carwashes is because they don't have time to take it to a proper one. Asking me to get out of my car and come inside to pay you with a credit card is ridiculous. Rant over. (Almost) And so is my business with your gas station unfortunately. read more

For one the location is great, near my home and on the way to the freeway for work. 12 pumps keeps it from getting to crowded even during peak hours. They have video screens by each pump with some news clips. Use your Ralph's rewards are for up to 20 cents off per gallon. read more

Shell Gas Station - Gas Stations Near Me - Tustin, California

Stopped here to fuel up the rental car before returning to the airport. Love the location....there's a Boston Market, Albertson's, Subway, and tons of other shops nearby. Gas price was average for the area. Nice, wide aisle's to drive your car through. Return Factor - 60% read more

I came here to get gas one time and weird things happened with my bank card. I come to get gas and a car wash pay for the dryer on the car wash and it doesn't dry. I have to go in and get another number for a car wash. Total bullshit and waste of someones time! I've never been to such a racist area in California in my entire life! This is sad. read more

I am writing about the FRN (Fuel rewards Network) shell card. This Just does not work . First you have to take it inside the gas station to start the process every time. Then you have to guess how many gallons you need to fill up. Then go back and fill your car. Too cumbersome for just 0.03 cents a gallon. Somehow I did not even get that discount. So GoodBye FRN card. read more

BEWARE: Credit card info stolen/fraud from this gas station TWICE! Once was my discover card (luckily discover caught on before they try to buy $2000 worth at Walmart), and a SECOND time was my fiance's Capital one card. We use the self-pay credit option at the gas pump, and the 2 times that it happened, the purchases were made a day after the gas transaction. This is probably an example of skimming where the employee or thief can take the credit card data from the machine on the pump. Convenient location, but if you do pump here, I advise you to use cash. read more

This gas station is near my home but I normally don't fill-up my car at this Shell gas station primarily because it is about 20 cents a gallon more than at a Costco gas station not that far away. But I do like going to this gas station because it has an automatic car-wash that is cheaper than the nearby full service car wash. Sometimes there is a line waiting for the car wash but I found that if I get there before 8am, generally there is maybe 0 or 1 or 2 cars ahead of me waiting for the car wash, so not too long of a wait. read more

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Nooshin is a top notch representative of the Shell organization. Very upbeat and friendly! I could not find my receipt and she accommodated me. I'm a guest for life. read more

Typical Shell gas station. Clean environment. Gets busy, especially on weekday mornings. Price is not that cheap when compared to other gas stations nearby. Due to this, I'm giving this place a 3 stars. read more

$10 for the "works" car wash. Not sure how much better this is than their basic carwash which is only $6, but it got the job done for me!!! read more

Shell Gas Station - Gas Stations Near Me - Tustin, California

I'm a be real with you, the morning staff/employees of the morning, afternoon and evening staff are wonderful and an absolute delight to deal with. Very friendly very approachable and I always leave with a smile. Now when it comes to this one particular employee who does late night early morning shift around 2-4 A.M. ,when I usually get off, I do not leave with a smile but more of a frustration and Aggravation at how blatantly I am being treated like I am a criminal. Previous to this guy working there was no problem whatsoever, the overnight employee was cool. The last two times I've gone there has been overtly fearfully racist. I in all of my life have never been told or asked to turn off my engine an the employee before I walk into the store at a gas station. When I asked why would you ask me to do that his reply was for his safety and mine. He also stated that there was a sign that said for me or anybody to turn off their engine in which I replied yes that is applied to when you are getting gas. The sign also said to turn off my cell phone and I'm pretty sure he didn't ask me to do that. Now I wouldn't be so upset at this if it wasn't for the previous time I came in to buy something and he wouldn't even let me inside. He literally open the door so that he could get in and then close the doors in my face as I was walking in behind him and then asked what could he get for me. I have been coming to this gas station for the past year and a half consistently and these people damn near know me by face and I have never not at any time during the day or night have been denied entrance into a 24 hour store until this new employee showed up. He obviously has a problem or is scared or worried about being robbed, But don't make the customers for the pulling up have to show or prove to you that they're not a criminal in order for you to do your job in customer service. And I know it's not store policy to not let people in or to tell people to turn off their engine when they pull up so why would I be treated in this manner When I've never been treated this way before at this establishment. That guy should be fired read more

I have been going to this Shell gas station for years and while I agree that gas isn't cheap and the auto-wash is expensive, I always gave them my patronage because the people were polite and friendly. Recently however, I noticed new employees there who are less than polite, and just this last night, I arrived to purchase a ticket to get my car washed and the lady at the counter spoke rather rudely to me, and drummed her fingers and sighed loudly when I was running my credit card. She also did this to a few other customers who were also purchasing gas and snack items, as if they were wasting her time. I was almost tempted to yell at her, but I decided to say nothing and just get my car washed, though I didn't exactly feel welcome after that. I'm usually pretty understanding of how sometimes customer service positions are stressful, but I think this particular person is just downright rude. Perhaps this is an isolated incident, but for me, this is just the end of my patronage here. read more

This gas station is fine, but it's a pain to get to, just like almost everything in Irvine. If you're coming from the 5 freeway, you need to make a U-turn or turn into the Ralph's shopping center just before it and then meander your way to Shell. It's just ... it's just a pain. But they have gas here, and there's a car wash here also, so what else can you want from a gas station? read more

Poor entrance and exit layout makes it a pain during peak hours. On numerous occasions the credit card machines have been completely down. It's the closest and most convenient to my condo, so I'm stuck with it. read more

This is middle of the road when it comes to gas stations. The prices are decent compared to other locations although it can get crazy packed! Some of the drivers who come here do not know how to drive so watch out!! A nice perk is the car wash, but if you drive a small car like me (mini) it doesn't do the best of jobs on the back side of the car. It is a self drive through car wash so I can't really expect much. read more

Pretty convinient gas station since is few blocks from home, prices are not the best.but when using ralphs rewards card it make sense. Is a Ralphs raid aid, citibank the are all in same mall including triple A read more

The shell gas station is actually good to be honest. They have the car was which is cool because re soap. My siblings always enjoy seeing the colorful bubbles. And the gas isn't always high it has its moments when it's good to buy it. I usually just go to wash my car. read more

I think this is the only gas station I have ever reviewed! Stopped to fuel up on the way back from the beach. Narrow lanes for pumping gas, and tiny little "mini mart" inside offered drinks and snacks. Also has a drive through car wash. Bathroom inside was pretty big, and VERY clean! Also there are lots of restaurants in the shopping center, so lots of options. 5 stars. read more

Shell Gas Station on 3425 Midway Drive Point Loma is one of the best and Eddie, Ermias and Yousef are always such a great help and excellent customer service. read more

I've been coming here for about two years. It's close and convenient! They have all the regular snack/soda items, the bathroom is always clean, there's a car wash, free air/water and, with the Ralph's rewards, I always get .20 cents off/gal. You don't like the cost of gas? Yelp the White House. ;) Mostly, I love the employees. They're super friendly and helpful. One time my phone froze up and I freaked out, brought it to this gas station and one of the guys fixed it for me. True story. read more

Becareful at the pump have got my card information compromised twice in the last 2 months this was the only place where both cards were used so be aware read more

$5 cash that you feed into the machine gets you a super-fast car wash here and on your way to the 5 freeway...I usually have wax and rags in the car trunk...the wax is an ArmorAll wax that you can apply wet so I usually take 10 minutes afterwards to wax my vintage car...makes Bubba happy! read more

"That was fun! Let's go again!" doesn't exactly describe gas stations to me, especially not nowadays. My bf was running on empty and this was the closest gas station to our stop at Target. The day before VD. Lovely. There are plenty of pumps; however, they're all angled and it just seems like someone could get hurt trying to drive through the middle of 2 lanes of cars. It seemed pretty clean, though, and they have those stupid TVs to keep you "entertained" while gas gets pumped into your car and money gets pumped out of your wallet. read more

Cash only service. Had to reverse out of the line because machine does not accept credit cards. It's 2019 people.

Gas station is clean, once you start pumping the TV comes on to entertain you. Yes the gas is a bit more pricy but convenient.