The pharmacy with by far the most thoughtful, professional, knowledgeable team of problem solvers…read more I know they are excellent and good kind people. I do not know why other pharmacies can't deliver this kind of relationship or achieve this reputation. If you care and would like to be treated with care, Medfield CVS pharmacy. So glad they are so good.

Terrible service. Curt employees that are no help. It's the worst business in the area.read more

I worked in a pharmacy before attending medical school so I…read morefeel that I have some understanding of the process of filling prescriptions. I needed an inhaler and so we dropped off the prescription and were told to come back in 20 minutes. We came back after lunch (more than 20 minutes) and it was not ready. The clerk didn't tell the pharmacist we were waiting. I am amazed by this place because so many people are behind the counter and yet they do not communicate or work well together. The same clerk asked for my drivers license 3 times then ran after us to get my date of birth. I am usually a fan of Walgreens and when we moved here last year, I was so pleased to see one so close to our home. Now I prefer CVS.

The only time I would ever give a tiny, minuscule Walgreens a five star review is in this case of…read morethe Westwood store. I really do wish and hope that one day, in my small, little, town of Westwood, there would be a beautiful, gorgeous downtown center area with tons of shops, stores, and restaurants. Boy, would be it be great for Westwood Center to do something similar to Wellesley Center. Anyway, if I don't feel like making a trip to any grocery store (at least five minutes away), my only options for quick-y sort of items are Walgreens or Alltown. And for the majority of the time, Walgreens has much more. While it is still minuscule in comparison to every other Walgreens I've been to, it's a local store and basically a pharmacy and about ten short aisles of items you'd need on an everyday basis with the occasional extra here and there. They have a copy machine (unlike other Walgreens locations), and have an overwhelmingly large selection of greeting cards and handicapped supplies (lots of wheelchairs and other stuff of that sort), for such a small store. Not much food, but they always keep up with the seasons and will have something chocolatey or sweet, to fill the need. Staff are always friendly and barely ever are there many other people in the store. Hours are horrible (open until 7pm on weekdays and until 2pm on Saturday!), but the convenience and amazing staff make this Walgreens still one of my favorites. I will continue to do a whole lot of my shopping here.

Sharon and nearby residents, do not use Walmart delivery. The driver ran over my front lawn and…read morecaused significant damage . I complained to corporate online - and the best they can do is to compensate me $10. Never again !

First of all, as a disabled combat veteran and senior citizen as well as a self proclaimed Walmart…read more"Queen"-y'know since I am a recurring customer-I was quite taken aback at the negativity, vehemence andthe lack of CS skills of two employees that I was subjected to. First, let me state that this is my 3rd time at this store in about four years.  My previous visits went well.   Customer service, employee interactions, product selections, and availability were very good.  My experience, this time, was marred significantly by two employees when I sought to check out. Asset employee Jeffrey Porter-he very belligerently gave me his name--was very hostile and kept interjecting negative comments while I was speaking to another employee who was called over in reference to the 15 item limit policy  There was only one cashier on duty at the time at register 5. She was checking out a large order. Additionally, he stated he was "The Enforcer"of store policy. Stated that there was a lot of theft at this store. With all that that implies, it was obvious he believed i was stealing. Otherwise, why bring up theft when im inquiring about policy? And that the manager was not available. When I asked for a number and Store Mgr name, I was told that didn't matter.  This occurred at approximately 8 am. The second employee was a grey haired grandmotherly type and also was rude.  The 3rd employee i interacted with was trying to explain the 15 item limit policy in between comments and interjections from Jeffrey Porter.  However, she did manage to understand that i understood the time of day and staffing of cashiers in the morning and that my issue was the poor customer service I was experiencing from the two employees.  She also stated I would get the store managers name and phone number i could call from the receipt.  The managers name was, "TBD." So. I am going to call the number and see if I can get a name later this morning. I urge all seniors/veterans to avoid this location until such a time as these employees can receive training/retraining or counseling for the PTSD they are obviously suffering from due to to the "thefts" they told me about  in addition to having a manager named TBD.

Staff gets mad at you for asking them to unlock goods. Extremely rude customer service.read more

Unfortunately I have to give at least one star to post this review. If it were possible to leave no…read morestars or negative stars I would. I transferred my pharmacy business to Big Y Pharmacy 5+ years ago because the customer service at CVS was so consistently atrocious. The only reason I went today was because my doctor accidentally sent my prescriptions there instead of Big Y. This gave me the opportunity to see if anything had improved over the past 5 years. It did not. Still long lines, still customer service reps who seem bitter and put out instead of welcoming, caring and helpful. There was a problem with one of my prescriptions and instead of taking care of it right away I was told to come back in two hours. When I explained that I had a ride and couldn't come back in two hours because I can't drive because I was under anesthesia earlier today I was told, "Sorry, we're about to close the pharmacy for lunch." Seriously??? Management can't figure out a way to rotate staff through lunch breaks so the pharmacy can stay open 24/7 as advertised. That really is false advertising. It should say open 23/7. I know CVS is a big enough chain that my opinion won't matter. They are so big and their customer base is too lazy to seek out better options so CVS will simply remain another terrible cog in the whole corrupt healthcare industry. I will just quietly go back to Big Y Pharmacy where all the pharmacists are friendly, caring, know me by name and are familiar with my prescription history. That's how a business should work!

It is time to pull your medications out of CVS. They recently fired a whole bunch of people and I…read morejust went to get a very common medication and they were out. They implied it was a nationwide shortage but I called one other pharmacy and they had it. This drug is cheap and I am guessing CVS doesn't want to stock it anymore because they don't get mega profits from it. They are circling the drain. I wouldn't be surprised if they are out of business within 5 years.

This pharmacy is extremely rude and condescending to the wrong people. Unbelievably useless as…read moreworkers. I've been just stared at waiting to be helped at the counter multiple times, I just called and I got hung up on before I could even finish my sentence in regards to my medication. Do better, just because youre having a bad day doesn't mean you need to put a stain on everyone else's. SMH.

Just had a disappointing experience here, and sadly it is not the first time. I was the 3rd car in…read moreline for the drive thru pharmacy and the two cars in front of me secured their prescriptions, I pulled up at 5pm on the dot and they actually pulled the screen down on me and closed up, laughing as they scurried around to leave. Extremely rude behavior in any line of work. This is terrible customer service. Save yourself a million headaches and change pharmacies like I just did.

Girl on the register at 2:00 today, Sunday , 9/29, was horrible. From grabbing the money out of my…read morehand to her sneering at me. If you don't like your job, get a different one so people don't have to be subjected to your misery.

A wonderful local pharmacy with an incredible selection you might not expect. I definitely…read morerecommend this over CVS or Walgreens. The staff are very friendly and as long as you're patient, you'll probably find what you need.

RUDE. I went there to pick up a prescription for my grandmother who is currently going through…read morechemo therapy. When It was my turn at the counter I walked up and said "hi Im here to..." as I was rudely cut off by an older pharmacy tech exclaiming "I CANNOT HEAR SO MOVE CLOSER" she was abrupt and insulting. I gave her my grandmothers name and told her what I picking up. She responds with "date of birth" to which I responded with "Oct 4th, Im not sure the year its for my grandmother" she then says "your joking right" um nope I'm not joking. She walked away with no explanation and when I followed her politely asking "should I come to get checked out?" She once again rudely responded with "no obviously not, I now have more work to do to walk over here to figure out her birth year!" She was extremely rude and abrupt. I wouldn't recommend anyone going there. If you're a miserable person than don't work where you are in direct contact with customers. 2 customers as I was leaving said thats how she always is.

Pharmacist had quite an attitude. He questioned why my doctor prescribing the medication for me…read more That is not his business. My doctor had to call him to straighten everything out. When I went to pick up the prescription he gave me a hard time and threatened to not refill future prescriptions. My doctor plans on reporting him.

Simply pharmacy does not accept any coupons and goodrx. Asking around the must have honor it, but…read moreselectively the pharmacist choose to denied a valid coupon in any other big y pharmacy.

Last Friday was probably the second time I have ever used this pharmacy. I have been so…read moredisappointed with the CVS and Walmart in this area with poor inventory and turnaround times. I had a good experience the first time so I hoped for the best! I had a somewhat urgent prescription needing to filled, especially as I was about to head out of state for a week. Tracey was kind, but told me that they didn't have my prescription in stock and they would order it for Monday; unfortunately, I was unable to wait two more days and they suggested I call to other pharmacies in the area to see what their inventories were and Big Y would transfer the prescription to them. I was disappointed and thought I would be spending the rest of the afternoon navigating different pharmacies. I was still at the store a few minutes later picking up a few other things and contemplating the rest of the day's logistics, when Tracey began calling my name from down the aisle. She found me in the store and told me she had called and found the prescription at CVS Walpole! I was so happily stunned that (1) she called to find the medicine somewhere else and she'd transferred the prescription and (2) she walked around the store to look for me and let me know after I missed her call on my cell. These extra steps saved me a ton of effort and time. I very, very much appreciate this kindness and effort!!

I'm already starting to miss Rite Aid. This store has…read morechanged hands so many times. From Brooks, to Rite Aid, and now to Walgreens in only ten years, they have spent thousands just to keep changing the name. Since Walgreens is such a large company, I'm hopeful it won't change again. The pharmacy is phenomenal here as is the front end staff. Drive thru pharmacy has just gotten more efficient over the years. Store is always fully stocked (and now, it's so much cleaner and more open since the recent renovation from Rite Aid to Walgreens), organized, and user friendly. Shelves are always fully stocked and I think this is the ONLY pharmacy I've been to that doesn't have stains all over the carpet. Only complaint is that since the change from Rite Aid to Walgreens, everything in the store has moved and I don't know where anything is! I guess in a few months I'll be used to the new layout, but they should have aisle directories or something! John, the store manager, is also super friendly and very receptive to any concerns that customers have. He definitely goes above and beyond to please everyone, and does a considerably better job than many other store managers. Other staff here are hit or miss. Some are friendly, kind and helpful.... others need to retire! Overall, this place is close to my house and while I will always miss the better promotions and Plenti card that Rite Aid has to offer those days are now over. Could definitely be much worse. Sign up for Balance Rewards if you don't already have it for better promotions, currently they are giving out coupons for the grand opening through the end of August 2019. 4 stars.

They get no stars . I have given this Walgreens chance after chance to get it right and I can't…read moretake it anymore . I called at 130 because I know they are never on time , gave my sons information and the lady on the stated it wasn't done and they need an hour . I said ok thank you I will be there . So instead I gave this place 2hours and 45 min pulled up at 345 . Just for the women to ask me my sons information again which is fine but the ITS NOT READY YET IS WHERE COULDNT TAKE IT . I said to the woman at the window MISS I called you guys on the ph at 1 pm and you guys stated an hour and I have you almost 3 hours still not filled . The RX was sent in at 12 pm this afternoon . Im done with this Walgreens all around bad business and major timing issues ..