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    Walgreens

    2.0 (8 reviews)
    Closed 7:00 am - 10:00 pm

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    Bath & Body Works

    Bath & Body Works

    3.9(7 reviews)
    5.3 mi
    $$

    The staff is so friendly and helpful. I almost never leave without buying something. It's fun to go…read moreout on a limb and try a new scent, they all smell great.

    Concern Regarding Customer Service Experience at Franklin Bath & Body Works…read more Dear Store Manager, Today, we visited the Bath & Body Works store in Franklin intending to purchase several items, including some Wallflower plug-in fragrances. During checkout, the cashier advised us to return to the sales floor and select additional scents that qualified under a promotion in order to complete our purchase. We followed her instructions and left our selected items at the register while we chose additional products. When we returned to the checkout area, however, the cashier continued assisting other customers rather than completing our transaction. More concerning, she appeared to prioritize two customers who seemed to be personally known to her, despite our having already been in the process of checking out. As paying customers, we expected to be treated with the same courtesy and respect afforded to everyone else in the store. Instead, we left feeling that we were treated as less important than other customers waiting to be served. We are professional minorities who live and work in this community, and we believe all customers deserve equal treatment regardless of background. We took the time to shop in your store and were prepared to make a purchase, but ultimately chose to leave because of how we were treated. We would appreciate your review of this incident and any steps that may be taken to ensure that all customers receive fair, respectful, and consistent service. Thank you for your attention to this matter.

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    Bath & Body Works - Bath And Body Works Franklin -- Franklin Village Shopping Center : 70 Franklin Village Dr, Franklin                       Storefront

    Bath And Body Works Franklin -- Franklin Village Shopping Center : 70 Franklin Village Dr, Franklin                       Storefront

    Bath & Body Works
    Bath & Body Works - Bath And Body Works Franklin -- Franklin Village Shopping Center : 70 Franklin Village Dr, Franklin                       Storefront

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    Bath And Body Works Franklin -- Franklin Village Shopping Center : 70 Franklin Village Dr, Franklin                       Storefront

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    1.0(2 reviews)
    8.4 mi

    I used to go here but I am over it. They have a "timer" on the website that tells you the wait but…read morethat isn't true. If you go when it says there is a 10 minute wait that doesn't include the wait to put you into the system. Which is 10 minutes... and then you get the 10 minute wait on top of that. (which let's be really is more than 10 minutes) There is also a massive sign telling you to tip your stylist. Not a request. Not a suggestion. A demand. Rude much? I accept that it is something necessary but I don't want to have a big sign when I walk in. They don't have enough people and it is always busy. I go here to save money. I put up with all the issues for money. Not going to give a tip because you demand it.

    What a horrible experience! I just went to have my hair cut, which I do frequently. I checked in…read moreonline and it said 10 minute wait. Ten minutes turned to an hour. I finally got to the seat and told the lady, Lis, what I wanted. She said no. So the man, Ken, tries explaining that they don't do that there. First, it's untrue as I've had it done there before. Second, it's nothing complicated. (Long bob with layers inside to add volume.) I've never been to hairdresser school and can do it on other people, I just can't do it on myself. I got up to leave since I didn't want to pay for a haircut I didn't like and they didn't make one tiny effort to try to work with me at all. Normally, I bring myself and my daughters here almost monthly and they've now they've lost 3 regular customers. Not a chance I'll give them another dime. What a waste! Now I am driving across the street to Super Cuts to actually get the haircut I was supposed to get an hour ago!

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    Walgreens - drugstores - Updated July 2026

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