I stopped into Walgreens to pick up a prescription after visiting the urgent care next door, and I…read morewas genuinely impressed with the level of service. From the moment I walked in, the staff was friendly, attentive, and eager to help. In particular, the pharmacist, May, went above and beyond. She took the time to listen, offered thoughtful advice, and provided clear recommendations for managing my cough and chest congestion. Her professionalism, knowledge, and genuine care made a stressful situation far easier to deal with. This location exemplifies what great customer service should look like--helpful, patient, and proactive. I will absolutely return and highly recommend this Walgreens to anyone in the area.

Disappointing Customer Service Experience at Medway, MA Walgreens…read more I am writing to express my disappointment with a recent experience at the Walgreens location in Medway, MA. I am a regular customer at Walgreens and have consistently appreciated the convenience and service provided at these stores. Unfortunately, this visit fell significantly short of those expectations. Upon checkout, I encountered two cashiers who seemed unfamiliar with the computer system, leading to an unusually lengthy transaction. This alone was inconvenient, but I was also subjected to an unexpected request to be ID'd twice. This was particularly confusing, as I have never been ID'd for purchasing any items at Walgreens before, especially not this particular item. It felt excessive and out of the ordinary for this type of purchase. To make matters worse, when I expressed some frustration, the front desk staff member with a beard responded dismissively, telling me to "calm down, buddy." This was not only unhelpful but also unprofessional, further escalating an already frustrating situation. I would like to understand why I was ID'd for a typical purchase and whether this is a new policy. Additionally, I would hope Corporate Walgreens would take steps to ensure that its employees are properly trained in both the computer systems and in customer service etiquette, to prevent situations like this in the future. I have now emailed Corporate Headquarters about this location. Take your business to CVS.

A big thanks to everyone at Eatons! My elderly mother is a…read moresubscriber to the home delivery service. When she began having trouble managing her account I contacted the store. Michele and Jessica were so nice! Not only did they help me square away the issues we were having but they did it in one phone call on one day! They have been great assisting me with my mom's home delivered prescriptions. I highly recommend this company. ..they are a far cry from the conglomerate "big" drug stores that lack the personal mom and pop service that I most certainly received.

I can't believe how poorly run this CVS is. I ordered something to be printed at this location…read more Needed it for an event. Got a message it was ready. Drove there to learn that not only was it not ready, but the printer was broken. I was told they would reach out if the printer got fixed and my order was ready. So I drove an hour to the party without it. While at the party I got a text telling me my order was ready, so I drove back. When I arrived the woman behind the counter was shocked to see me, and said "I feel very badly, as it's still not ready. That wasn't a message you were supposed to get". So yet again I left without what I ordered and needed. There are no words for how much I dislike this store and its inability to actually treat its customers properly.

Most of the Pharmacy staff is completely unprofessional. They have zero customer service skills and…read moreare rude. Preferably The blonde who wears her hair up! However, the front desk girl who checks you out in the store named Nicole was fantastic ! She may be the only reason I don't take my business elsewhere . Wake up Cvs hire more people like Nicole.

The pharmacy with by far the most thoughtful, professional, knowledgeable team of problem solvers…read more I know they are excellent and good kind people. I do not know why other pharmacies can't deliver this kind of relationship or achieve this reputation. If you care and would like to be treated with care, Medfield CVS pharmacy. So glad they are so good.

Terrible service. Curt employees that are no help. It's the worst business in the area.read more

Everyone that works here is so kind. The people in the pharmacy and checkout are nice and helpful.read more

Lots of people on the pharmacy behind the counter and none of them could be bothered to help.read more

Went for booster for parents and pharmacist couldn't have been better or more accommodating…read more Outstanding service and beyond great. If there was higher rating i would give it. Parents are in 80s and we're thoroughly impressed. Mark could not have been nicer. Thanks Shaws and Mark!

Pharmacist on duty the morning of June 3rd couldn't have been more disinterested or unpleasant…read more Literally no customers, so I went over to see if they had an oral syringe ( no needle) for my cat's meds. The man barely acknowledged me and just grunted " no"...no smile. Just the guy I'd want to see if I were sick and in need of a prescription. Ugh.

Just had a disappointing experience here, and sadly it is not the first time. I was the 3rd car in…read moreline for the drive thru pharmacy and the two cars in front of me secured their prescriptions, I pulled up at 5pm on the dot and they actually pulled the screen down on me and closed up, laughing as they scurried around to leave. Extremely rude behavior in any line of work. This is terrible customer service. Save yourself a million headaches and change pharmacies like I just did.

Girl on the register at 2:00 today, Sunday , 9/29, was horrible. From grabbing the money out of my…read morehand to her sneering at me. If you don't like your job, get a different one so people don't have to be subjected to your misery.

This is CVS, the store for health they say. It has medicine, band aids and all stuff for you. The…read moreproblem is they have unhealthy foods. Then their prices are out of this world! Some snacks from other places cost $2.99 while CVS would be $3.99. I usually go there to buy candy or gum. It is pretty close to the middle of town where most people are. The parking lot is not that big but there are also not a lot of people that go there. If you don't like talking with other people, this place is your friend. It is small so it is easy to find things and then there are two self registers with even one that takes cash. I rate this place a 4.5 and would go there for a while until I move away.

I've been trying to fill a prescription for two weeks. I selected them to contact my Doc for a…read morerefill. I followed up online, and my acct said it was approved. I never heard from CVS, and I can no longer speak to a pharmacist because of their new automated phone system. So I drove there, only to be told it's no longer covered, and I need a new prescription. My Doc did that, and CVS site said prescribed, 3 refills left, so I went to pick it up, only to be told it wasn't filled because it's not covered. No communication regarding this...So now I call Medicare. The first med is in fact covered. CVS lied to Medicare and said Doc never prescribed. He prescribed the second one too, but the generic isn't covered...he didn't prescribe the generic. I'm now switching pharmacies. This not the first time I've had probs getting meds at CVS, and one time it was critical! We had to go back to the hospital to get meds after I had surgery. Goodbye CVS!

Very engaged staff. Michele has been through these things 100 times or more and knew exactly what…read moreI needed and also made sure I didn't buy/pay too much. Very down to earth atmosphere. If you're still going to CVS, you're missing out.

I have taken my bussiness else where for many reasons bouvier has over drafted my account twice,…read morebeen late with medication delivery and mistake on my medication. I would not recomend bouvier to anyone!!