This is our family's (and extended family's) "go to" Chinese spot! We've been coming here ever since they opened, and the food is always delicious, hot, and plentiful. They have the best almond chicken around, and I haven't eaten anything here yet that was "just okay." My favorite is their Kung Pao Chicken, extra spicy! The staff are always so friendly, too; they've come to know our family by name, even, and always take good care of us. Every single Christmas Eve, you'll find our family at the big round table on the far end of the restaurant, eating and celebrating. It's our prime spot! Can't say enough good things about this place. read more

Great food, lots of it and at an affordable price. We each order a meal & have to take half home for later. Excellent value, always fresh.

I will not be coming back here and you should not come here to begin with. Food was not good you got more hard breading then the protein you pick inside. save your money and go to the panda express down the road.service was not great ladies were rude. ambiance was fine nothing fancy. the only good thing here is the rice. read more

Shang Hai Restaurant - Almond chicken with pork fried rice. - Chinese Near Me - Kennewick, Washington

Food was good... excellent service..nice atmosphere. Portions on the combination plate was huge. read more

Stopped for lunch here the other day. Service was supurb. The food was average but you got a lot for what you pay for which is hard to come by these days with inflation. Restaurant was clean read more

The food is okay, the chicken is definitely not real, it's really hard to chew. Rubbery like. Portions are pretty big especially rice and noodles. The service can be improved, maybe walking around asking if we need more refills. Please do not touch babies that are not yours. Thank you. read more

Excellent food and service. 7 of us went for lunch, serving sizes were good, prices were very affordable.

Always enjoy the food here. The wait staff always remembers that I am from another town. Ask and they will gladly recommend a dish for you. They will explain the difference between lo mein, chow mein and any noodle dish. Don't hesitate to just ask. The barbecue pork is AMAZING! It's done in house and isn't that premade stuff from food service. The dishes that are fried are always crisp and those cooked in a wok are always seasoned to perfection. I like spicy and some of the hotter dishes they can amp up for you and make your sweat! I never feel like they a skimping ingredients... house fried rice with so much in it! One time I will order the chow mein and the next time the house lo mein. You can get the combos but don't bother! Order by the dish - honestly the barbecue pork and three to four main dishes will feed a table of 4-6 people and you'll still have leftovers. Yum yum! read more

I'm born and raised in San Francisco, a culinary mecca, and have been extremely disappointed in the restaurants in TriCities. Chinese food, in my humble opinion, is not a highlight of the area. Fortunately, Shang Hai is satisfying the craving! I'm a huge fan of the Wonton soup! I asked the chef to cook me an item not on the menu and it was delicious! I seek out Shang Hai food when I want something to remind me of home! Much love and support to Shang Hai! read more

Best Chinese food in Tri-Cities. We've been coming here for years and even though not a frame on the walls have changed or been updated, the service never disappoints since they know us by name now :) Highly recommend the crab puffs since I have not found any as good as these ANYWHERE in town. read more

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The food is good, the bathrooms need to be burned down and rebuilt as they are disgusting. But I don't go here to use the bathrooms so I avoid them. The prices are reasonable as they were just increased $1 today 1/6/2024 on nearly every menu item. It's just your typical westernized Chinese cuisine not much else to say. read more

Shang Hai Restaurant - New Menu 1/6/2024 - Chinese Near Me - Kennewick, Washington

So far this is our favorite Chinese food restaurant in the tri city area. The food is well cooked, flavorful and filling. The servings are big and we always have food to take home for a late night snack or lunch the next day. Heck, I think I will eat here tonight. read more

Great portions and price! Fast friendly service and awesome food!! Love this place!!!

I usually love eatting here , food is good , service is usually good . Today we had a bad experience. We asked for a high chair and it took a while to get to us which is understandable. They came to table with waters like usual and placed 5 waters on table close to baby who was on my lap . Reasonably the 9 month baby reached for the water and spilt it over herself . Waitress didn't say a word just looked upset and came to wipe table angrily . I apologized for the baby spilling the water on accident. we ordered and she told my brother " give me the menus " in an aggressive manner . We decided to let it go since we could understand how it could make a waitress upset since we are waitresses ourselves . She came to the table with a high chair and four plates and threw the plates down at the table with attitude and slammed high chair down . Food was good and hot but definitely the vibe was killed and didn't allow us to continue to enjoy our dinner . I am a regular and go at least twice a month but I definitely will not be back due to the way she made us feel . Very disappointing. read more

You know why I give them five stars? Service. 100% service. Sure their food might not always be Michelin 5 Star but the staff is awesome. I make a mistake on the menu and come back and they fix it for free. No charge and it was my mistake misunderstanding the menu. You can't beat that in the service industry. Their food tastes good enough for me when it comes to American based Chinese food. My next venture will be ordering their moo shu vegetables. read more

Food was not good at all. Two people didn't get what they ordered and the waitress would not make it right. Definitely a language barrier. General Tso chicken was the worst I've ever had, the egg rolls we got were filled with grease. Disgusting overall. My wife actually left and went across the street to Panda Express. I should have too. read more

worst place ever food is microwave shit from the store the egg foo young looks like a hamburger patty off the grill chicken doesn't even look like chicken and the fortune cookie didn't even have a fortune, the restaurant has no AC so on top of the food tasting absolutely horrible it's also hot just not a great place to go even if you just don't have a lot of money I wouldn't eat here for free hell you couldn't pay me to eat here again read more

Pricing feels very generous given the heaping portions! can't be mad at having leftovers staff is always very polite and patient. food is bomb as fuck, very typical american-chinese food. been coming here since I was a kiddo, I will continue to come back! read more

Food was extremely greasy! Large portions but not worth it because it's tasteless. It was our first time there and felt very rushed by the server to order, every minute she would come and ask "you ready, you ready"? read more

I have eaten at this restaurant many times. I was charged for my meal and the clerk wanted to add another 3% to the check for using a credit card. I advised her not to charge me the fee as I didn't believe it is legal. She told me she has to pay 3% to the credit card company and pays 5000 a month for those fees. I stated that is the cost of doing business and you can write that expense off on your taxes. She still charged me the 3%. I called my credit card and they told me it is not legal for the restaurant to charge me the fee. I disputed the charges. I will not be eating here anymore until they stop charging the fee. read more

Great authentic Chinese food. Fast friendly staff. Always very clean. They have the best crab rangoons, and eggfooyung...Everything is delicious that I've tried. Which is pretty much ere'thing. read more

We were in the Tri-Cities for a geocaching event and I was craving Chinese food. I looked at a few different options and Shang Hai had some great dinner combo options, along with being open late enough to make in before they closed after a day of caching. I ended up ordering a (4) item dinner combo and the appetizer sampler. HOLY COW!!! I don't know if I got extra food because it was close to closing or if it was there normal portion size but it was a lot of food. It was great too! I was able to share with my buddy and I'm not a great sharer of foods :) They we're also dealing with sriracha shortage so she gave me their homemade hot sauce and it was tasty. Not too hot but added nice spice to the flavors. All-in-all, it was a great dinner to cap off a fun day of adventure around the Tri-Cities. read more

Chow Don egg omelet, cashew shrimp, oh so many favorites! Very polite service. They are the real deal, authentic not "comfort quick food". Very generous portions, I always take home half of my meal. A little cold fashioned ambiance but comfortable. I love to come to Shang Hai Restaurant. read more

Excellent food and service! The portions are huge so it's ideal for sharing, 1 plate of orange chicken would feed 3 adults if you're adding soup and rice. read more

Excellent Chinese food! I purchased a happy family and beef broccoli. Enough food for another meal! read more

Shang Hai Restaurant - Chinese Near Me - Kennewick, Washington

I can't believe I haven't reviewed this place. Everytime I come to Kennewick, this is a must for my family. It's as divey as a Chinese restaurant can be. Not horribly dirty, but dirty enough to be a comfortable American Chinese restaurant complete with a little garbage out side and 70-80s decor. And vinyl booth seats. Food is fried, totally Americanized, and somehow I can't but think something shady is going on behind the scenes with how cheap they offer the food. Ok, there are vegetables here too and not everything is fried. The portions are huge! This should be on DDD. read more

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This is my favorite Chinese restaurant. Not only is it cheap, but the portion is large. The service is great, they always look happy to see you and are always kind. I have never sat down to eat at the restaurant so I can't comment on that. However, I will say that their chicken noodles are soooo good, my favorite. We also get the sweet and sour chicken which comes with a side of white rice and a sweet and sour sauce, sooo great! I love this restaurant and always recommend it to everyone I know! Chicken Lo Mein is what I meant for the chicken noodles! read more

Great food. It's all delicious. And owner is nice and welcoming every time. Thank You Shang Hai read more

Shang Hai Restaurant - Menu - Chinese Near Me - Kennewick, Washington

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Everything was so delicious, we enjoyed our food We will be back!!! You must try Shang Hai will be your new go to restaurant read more

Best Chinese food in the Tri-cities! I've been eating here for about 13 years. Food is always good, hot, large portions.

Love this place!! My husband's family would always eat Chinese food on Christmas Eve, inspired by A Christmas Story (if you haven't watched it, it's a great family movie). So now that we have kids, every Christmas Eve we get Chinese food from here and watch A Christmas Story!! read more

They have good food and big portions for the price. We had sweet & sour chicken, chicken chow mien and the jasmine rice. All the food we got was really good but the kung pao chicken (for my family and I) was gross. The orange chicken was descent. read more

Shang Hai Restaurant - Sweet & sour chicken and chicken chow mien. - Chinese Near Me - Kennewick, Washington

This is a must for our family anytime we go to the Tri Cities, I have a family of 6 so having a family friendly place with great prices and big portions is a must and you get all 3 here! It is a nice atmosphere lots of seating, big windows that provide lots of great lighting and the staff is always very pleasant and helpful. Food is amazing probably the best that I have had in a while, Egg drop soup is yummy, their chow mein is amazing one of my favorites. Egg foo young is not my favorite but I do like to order it here every once in a while because I do really like it. a must have is the crab rangoon and cream cheese won tons my kids love them it is a great starter!! Just a note about the review about the soda costing so much- Soda is expensive at every restaurant we have just started ordering water and no soda it is a lot healthier for you anyway read more

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I love Shang Hai always my Go-To Chinese food I love the Food always Hot & Fresh ! The Main Counter Lady is always So Nice ! She is always So Thoughtful ! I also give Credit to the Cooks as well they know how to cook ‍ read more

It was poor quality food not coming back again. Like Taylor Swifts song we are never ever getting back together. read more

Shang Hai Restaurant - Pork fried rice - Chinese Near Me - Kennewick, Washington

Always satisfied here. Food is fresh, always cooked vegetables and entŕees to perfection. Portions are always plentiful. A "To-Go" box can be planned on. read more

Love these people. Great food, always great service. Very safe during Covid. Love the crab puffs and egg rolls.

This is probably the worst Chinese food I have ever eaten. Staff was fine. I ordered chicken chow menu, chicken was barely cooked, flavorless, and not many veggies. Terrible.... General Taos sauce was watery, which makes the breading soggy. If you like pork fried rice, it was okay, and edible. read more

It was delicious, a little bland but with a little salt .. best Chinese so far we found in the Tri cities after moving here.. the sweet and sour pork was different then what were used to but good... were used to it being mixed together with veggies read more

I haven't had food this good in a long time. We had some take-out from Shang Hi and I was surprised with how amazing it was. The fried rice... I can't begin to describe it. I could recognize the ham and veggies... The ham was actually fried before being combined with the rice... It was beautiful. The lemon chicken was fantastic. Absolutely amazing. I also dug into some of the sweet and sour chicken. Perfect sauce, amazing (and recognizable) chicken. The only reason I gave four stars is... since it's take out, I have no idea how the service was. We well be going back, and eating in. Maybe even tonight. Yummy. read more