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    Shake Shack Westfield UTC

    3.5 (964 reviews)
    Open 10:00 am - 11:00 pm
    Updated a few days ago

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    SHAKE SHACK WESTFIELD UTC ATMOSPHERE

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    Cut fries
    Bruski N.

    I haven't been to this UTC location in years. It's now a big hangout for teenagers. Not a relaxing place for a sit-down meal. I tried their new Korean K-Shack Fried Chicken sandwich. It was quite tasty with the right amount of sauce. Their fries were as good as I remembered. Everything is pretty much self-serve but orderly. Next time, we will just order to-go.

    Shroom burger is tiny compared to pictures, it was like 3.5 in in diameter, smaller than my palm for sure. Would not recommend even tho it was tasty bc paying $11.30 for something this small feels like a ripoff Do note I ordered it lettuce wrapped but bc the mushroom itself was so tiny, the lettuce wrap was much larger so I had to remove the wrap to eat it

    Hamburger with fries
    Reyman B.

    Something happened to the food at shake shack. I was never a big fan because of price to food amount, but the food was good. Now the food isn't good. I had a hamburger with nothing on it and meat tasted cheap, greasy, and bad. I tried a bite of the regular shack cheese burger and it still tasted bad with everything on it. The fries tasted worse than I last had, but not that much worse. The workers were nice, so that is why it's two stars instead of one star.

    Hao W.

    Being a "fast food" restaurant I really feel their service is restaurant quality. Ordering food from the kiosk was super simple and burgers came out HOT. Chef was COOKING that day. The patty had a nice crisp to it and the brioche buns were pillowy soft. Perhaps they just came out of the oven as I was there around opening time. Right now til Oct 31 they have a BOGO deal for Double Shack Burger. Use code SPOOKY. Ya WELCOME.

    Dubai chocolate shake
    Megan C.

    I've eaten at shake shack plenty of times in plenty of locations. Overall I do love shake shack burgers but over the years the burger has gotten smaller and smaller, but more and more expensive so it's hard for me to constitute buying a burger from them. However this review is specifically for their seasonal Dubai chocolate shake- I've been dying to try it ever since I saw it on IG. It's aesthetically really pleasing and you can crack the chocolate on the sides into the shake. Unfortunately it did not live up to my expectations- I think it was too sweet too me and wasn't quite the taste I was expecting? I prefer the texture of their regular custard shakes. Also $10 for this shake is crazyyy to me. So I only sipped it a bit, but had to throw it away ultimately.

    Diana R.

    First time here at Shake Shack. We dined in on a weekend morning shortly after their opening time. The dining space was spotless since the restaurant just opened. As you enter, you can place your order through the self service kiosks. There are three kiosk stations to move the process along with more patrons. If you need more assistance, you can place your order with the staff. There were plenty of staff enthusiastically setting up for the day and constantly offering their assistance. Our group ordered the staple burgers, shakes and fries, which were a little heavy on the spicy seasoning. The burgers are a smaller size which is not on par with the price point. The quick meal served its purpose, since we needed to do some walking around afterwards.

    Alfred P.

    Great fresh and healthier alternative to McDonald's. Good options I had a mushroom burger, they had a Korean burger I plan on trying when I go back. Customer service was prompt and friendly atmosphere was clean and roomy. Overall I am going back to try more burgers and shakes.

    Eleana S.

    After 5 years, it's time to return to Shake Shack in La Jolla! I tried the ShackBurger with pickles and sliced onions, while my sister went for the Avocado Bacon Chicken sandwich and Bacon Fries. It's nice to sit both inside or outside, but we preferred the outdoor seating. The food was super yummy, even if it's a bit oily, haha! It's a burger, so why be shocked? Lol. Definitely easy and when you miss burger, time to return. Plus I like burger rather chicken hehe.

    Kids Grilled Cheese - went straight into the garbage.  Ridiculous.
    Daniel L.

    Kids Grilled Cheese burnt till it's black. This is for kids... smh. Complete waste of money.

    'Shroom Burger Shack Stack- Chicken Bites- Bacon Cheese Fries Chicken Shack-
    Jeslyn L.

    Honestly I love Shake Shack and it is great place for fast food. Their fries are great and I recommend trying their seasonal fries. I have had the truffle fries and the spicy korean bbq fries. I love those more than the fries they have in their regular menu. Their burgers and chicken shack is made great. It's not too big of a portion, so you can definitely finish one. I recommend trying the shakes as it is really rich and smooth and tastes like drinkable ice cream.

    Wookjin P.

    "Fast, Friendly, and Incredibly Welcoming--My Go-To Fast Food Spot" Food: The signature ShackBurger is simply perfect. The patty comes out cooked just right every time. Service: Some promotions (like the summer deals) don't always seem to apply, but honestly, the staff are so friendly it doesn't matter. The kiosks also work smoothly, which makes ordering easy. Ambiance: The seating is spacious and the restaurant is very clean. The outdoor tables, in particular, have such a great vibe--perfect for hanging out and enjoying your meal.

    Fried chicken sandwich
    Nancy H.

    I visit the Shake Shack at Westfield UTC and the Del Mar locations equally. I tend to reserve lunch pickups for the Westfield UTC location because trying to get into the UTC parking lots at dinnertime takes forever. I do dinner pickups at the Del Mar location, which is painful but not as painful at UTC. At this point, I have eaten every burger on the TOP BURGER LISTS in San Diego, and on the top of my list is a Shake Shack cheeseburger. The potato roll is soft and fresh, it really cannot be beat. I get my patty well-done for a nice char. i love the shack sauce and always ask for extra cups to dip my fries. I have stopped putting lettuce on the cheeseburger, because the one flaw of Shake Shack is that none of the San Diego locations are able to purchase lettuce that is not wilted. Crinkle-cut fries are not the school cafeteria crinkle cut fries of our 90s childhood. They are so crispy on the outside, fluffy on the inside, with a perfectly salty seasoning. I got a fried chicken sandwich for the first time as part of their Sunday promotion. It was good, but I think I will stick to the burgers here and save the chicken sandwich cravings for elsewhere. The chicken was not as crispy nor was the sandwich as flavorful as those I can get from Popeyes. I have never dined in, I only ever do mobile pickups. Service at pickup counter is attentive and quick.

    Fries, double bacon cheeseburger, double cheeseburger with tomatoes, and a chicken sandwich.
    Ronda B.

    These burgers were sooooo juicy, I would've showed you a picture before I ate it, but I couldn't wait. it was amazing.... would've been a 5 but the fries were a little cold.. the food came pretty quick, and the people were nice. the place has a good Ac, but sadly in the bathrooms there was no baby changer... that should be fixed.. but anyways thank you shake shack!!!

    Lettuce

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    Photo of Rene G.
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    20 days ago

    Great burgers and fries, friendly staff and fast service. The place is nice and clean. Always busy because their burgers are good.

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    3 months ago

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    Ellie K.

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    Ellie K.

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    11 months ago

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    Ellie K.

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    8 months ago

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    1 year ago

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    Ellie K.

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    10 months ago

    Fast, friendly staff and consistent Shake Shack experience. Great cheeseburgers-- love the ability to customize.

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    1 year ago

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    8 months ago

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    3 months ago

    Workers here are always so nice and helpful! Great company with amazing company culture and values!

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    Page 1 of 25

    Shake Shack Westfield UTC Reviews in Other Languages

    Ask the Community - Shake Shack Westfield UTC

    Do they allow my dog to sit in the outside patio area while we eat?

    Yes!! You and your pup can enjoy lunch on the patio.

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    love this place. might be our favorite burger place in san diego!…read more we got the mini cheeseburger with fries and the chili burger. both were delicious in their own way. the fries are great wedge fries with a good crunch and flavoring on the outside but soft and pillowy on the inside. we also got a vanilla shake that was huge. after drink half we brought home the rest which filled up their whole to go cup! there was plenty of seating when we went and the staff was super attentive and brought out our food fast.

    We grabbed a late lunch at Hodad's today. We waited a few minutes by the entrance, and we were then…read moreseated at a high-top table. Our orders were taken quickly, and large waters with lemon were brought out to us. Our burgers came out in about 7 minutes and they were just what the doctor ordered. :) My chicken burger was especially delicious, and I'd asked for extra pickles, and let's just say that the Hodad's chefs did not disappoint. There had to be at least 15 pickles on this bad boy. YUM! Onion rings were crispy and delicious. M. loved his burger and as usual, his only complaint was that he wished it was bigger. Haha. We enjoyed our food and the fun, kitschy Hodad's dining area. I feel like every time I come here, I spot something on the walls, or dangling from somewhere, that I haven't seen before. It's always a good time at Hodad's and it is certainly worth a visit if you haven't been here before. Keep in mind they do have a limited menu (burgers, chicken burgers, veggie burgers, fries, rings, shakes & some beverages and beers.) However, the table next to us ordered shakes and they looked hella good. Next time for us, for sure!! Mahalo!

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    The Friendly - OG burger

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    Short story: service sucks and the food was meh…read more Long story: I've been really looking forward to eating here for a long time. It's always popping up as one of the best burgers in San Diego. The vibe in the place was cool. Bustling and music blasting. I look around for the menu. Not easy to find. I guess it's one of those "if you know you know" but then I saw a small chalkboard that listed the burger and a tiny printout pizza menu way in the back. I order a burger and coke. So pumped to try it. I ask for no onions and the guy at the register immediately cops a huge attitude like I ruined his day. He points at the chalkboard and says "no substitutions". I reply "no biggie! I can scrape em off or something" dude looks pissed and says "they're hard to scrape off" I know reading this I may sound unreasonable. Maybe dude was having a bad day. But the way he was looking and speaking to me made me want to walk away from the counter not bother ordering. If you are great at burgers but not customer service maybe stay off the register and stick to the grill. My friend with me goes "not very friendly for a place called the friendly" so it wasn't just me. The burger comes out. Honestly I'd bet on a good day it's great. But today it wasn't. Overly greasy. Ironically all of the onions slid right off so I'm not sure why he feels it would be too difficult for me to remove myself. The burger could barely stay in the bun it was so greasy. The aioli spread was all on one side of the burger and it was a mess. I'm not sure if maybe this place used to be great and since has declined, or if the staff was just having such an off day that it reflected in the effort of the food. Or if the guy just had some issue and felt like taking it out on us today. But needless to say. There's plenty of amazing smash burger places in San Diego. Excited to try somewhere else.

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    Shout out to Dulce for helping us grab some tables for our large party of almost 20 people, and to…read moreAlejandro for being such a great server! Stopped in last night to celebrate my husband's birthday. Although Del's doesn't take reservations, we were able to snag a few tables right next to the kids play area. It was perfect since we had so many kids in our party. All the food was delicious -- from their baked beans, corn bread, onion rings, and to their barbecue selection. We ordered the 12 party meal plus some appetizers for the kids such as the Mac & cheese and chicken tenders. Everyone was commenting on how good everything was. Honestly, this has become one of our favorite barbecue spots! Their bbq sauce is also really good, it had the right amount of sweetness and slight tang without being too thick. Would definitely recommend to anyone who just wants to watch the game by themselves or bring a large party. Thank you Del's for making it a memorable night!

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    Shake Shack Westfield UTC - hotdogs - Updated May 2026

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