1) Order food, receive buzzer 2) wait 10 or so minutes 3) buzzer goes off 4) arrive at pickup counter with a line of other people whose buzzers went off 5) Wait another 10 minutes or so 6) catch attitude from staffer, who reveals buzzer actually doesn't mean food is ready 7) eventually receive food Good food, nonsensical service system. read more

What a HORRIBLE HORRIBLE LOCATION! If you are out of town or in car DON'T BOTHER going to this one. Besides the fact this place IS Extremely Slooow.... There's absolutely NO where to par even though in the street around the corner that has about 30 spots they're all reserved for lord know who or you will be towed... Leave it to the Genius's of Boston to come with this brilliant idea! read more

Brought my niece and her friend here after stumbling across this location while walking down Newbury Street. We were all super hungry (and freezing) so some burgers and indoor heating sounded like the perfect combo! Niece and friend had never had Shake Shack before (I've been to a couple locations in Los Angeles) so they were both pretty hype. We ended up ordering three Shack Burgers, some cheese fries, and some bacon cheese fries. You order at the register and you're given a buzzer to alert you when your order is ready. It can get crowded but they have two levels of seating so you should be able to find a seat! We found a booth upstairs (the floor where you order) and got our food. Portion size is kinda perfect for me tbh. The burger's on the small size but with some fries, it's a perfect meal. The cheese sauce is RIDICULOUSLY addictive and bacon cheese fries are a good twist if you want some more protein. My niece described her burger as "In N Out without the sauce" so take that as you will. The only problem with Shake Shack for me is the price. Our meal came out to 27 dollars which is decent for 3 people but kinda ridiculous for how small everything is. Food tastes great though so I's treat it as more of a once in a while thing and not somewhere to take people for a quick/cheap eat. Recommend if you've never tried before! Cheese fries are a must-get. read more

Shake Shack Seaport - three shack burgers, cheese fries, and bacon cheese fries - Burgers Near Me - Boston, Massachusetts

I'm glad I came here. I am from the West and have never been to a Shake Shack. It was a pretty good experience and now I can mark this off my list of places to eat. The burger was good, but a tad undercooked and a bit salty. But it was a good burger and comparable to what I'd expect from a place like this. Was it my favorite burger? No, but it was fine. The fries were crunchy and way too salty. Maybe it's a preference thing, but they were pretty tough to eat. Staff was friendly and the food came out quickly. read more

Shake Shack Seaport - Burgers Near Me - Boston, Massachusetts

Slow slow slow and full of mistakes. Easily the worst Shake Shack I've ever been to. Waited almost half an hour for a fairly simple order. Missing whipped cream on one shake, whipped cream on the other shake had sat for 20 minutes and was totally flat. Also they forgot one shake for a full three out of three bad on the shakes. Was it busy? Yes. But no more so than other major metro Shacks I've been to. The one near Times Sq in NYC is far busier and not like this. read more

Shake Shack Seaport - That's whipped cream!?! - Burgers Near Me - Boston, Massachusetts

Good food -- good service -- take out option was needed but we'd have ordered more if you were open past 10pm -- too early for a quality Boston restaurant. read more

Always a good burger. Don't love the clearly frozen fries but the malts are to die for. Always clean and the music creates a good atmosphere. Wish the service was a bit faster but we've learned to live with it. read more

The staff is attentive and anticipates questions and needs. They're eager to serve and want to make sure each guest's food and experience is exceptional. Our food was delicious. My fries were perfectly crisp on the outside, hot and fresh in every bite. read more

Shake Shack Seaport - Burger, bacon cheese fries, fries, strawberry lemonade, fifty fifty, cookies and cream shake. - Burgers Near Me - Boston, Massachusetts

First time here. Stopped in after the flower show for a quick bite. I was not disappointed! The burgers tasted amazing, were juicy and best of all normal size!! I wasn't expecting much since you order at the counter but the service was quick and friendly. The only downside (for the customer not the restaurant) was the seating. It was packed so you had to grab a table as soon as someone got up! Think cafeteria style Overall I would definitely eat here again! read more

Shakin it over to the Shake Shack had me building up quite the appetite....... I saw a vision of love......and there it was "Shake Shack" Service was fast & very friendly, now on to the good stuff, the Burger.....yes it was delicious & tasty, however a bit smaller than normal Elite Fast Food Burger joints. The fries were crunchy on the outside and soft on the inside....just the way good fries should be. The staff treated me to a Pumpkin Shake that was simply lovely, how sweet it was. Now my final thoughts on the Burger I think I would be "In & Out" than Shakin it over to the Shack, if there was a choice. read more

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By far one of the worst experiences ever. We entered a near empty restaurant and order 6 burgers and 4 orders of fries to go. We knew there would be a wait for the food to be made and was ok with that. After waiting 20 min, we inquired at the front desk and was told they were still making it. Ok, must have a lot to takeout orders. We waited another 25 minutes, asking about status every 10 minutes, just to find out it was sitting in the door dash type area for over 20 minutes while we were sitting right in front of the counter! Not only was the food cold (cheese fries really sucks when it's cold!), they missed a burger and an order of fries. Shake Shack has grown way too big and does not train their staff on service or quality. Really disappointed in what used to be a great burger chain. read more

Great location, worst staff ever. Don't recommend as soon as you wan to be humiliated by the staff mistakes.

Sophia S nailed it in her review. You need to figure out online order pickup at this location. Every other Shake Shack you walk in and pick up your order but this one requires you to wait outside in a weird crowd having no idea when your food is ready. I saw my food when I walked in but they told me it wasn't ready and that I had to wait outside. 20 min later when no one had called anybody I went back in and said "I think that's my food" and Leo and behold it wAs. read more

This place has a fun, trendy feel to it. I purchased a marshmallow chocolate chip shake, cheese fries, and burger. From order to eating, it was 35 minutes. The shake was the "star" of the event (though a b-rate star) with a yummy flavor and consistency. It came last, so I was glad to have it "save the day," so to speak. When I bit into the burger, all I could taste was the "charcoal" of over-cooked breading. After eating just half of that sandwich, I moved on to my fries. They were disappointingly cold, including the cheese. At a $25 price tag for a 2/3 failure, I do not see value in purchasing their food again. read more

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They must have been having a good day on the day that I went because it didn't take long for my food to be ready at all. The system is as described though; the buzzer goes off before they fix your food but it didn't take long for them to fix it. This place was recommended by a coworker. She hyped it up so much I may have been expecting a bit more from it. Nothing really seemed extraordinary. Standard burger, bun, bacon, cheese, condiments, fries... cheese sauce for the fries was not so standard. My coworker likes the cheese sauce and said it was "everything." It was alright. It gave me the cheese and crackers snack pack vibe after it hardens shortly after it is pumped onto the fries. All in all it was a pleasant experience. read more

Shake Shack Seaport - Cheese fries and smoke shack - Burgers Near Me - Boston, Massachusetts

Food is always good as usual, but this is the WORST Shake Shack for service!!! Absolutely no customer service attitude. When I asked for my receipt the girl just looked at me if I was annoying her and not a thank you/have a good day or anything. This is NOT representative of many Shake Shacks I have been to. It is disappointing, though Reply to Jake: Thank you Jake for the response. You can contact me at jimmyhahm@yahoo.com. read more

This was my first visit to a Shake Shack. The chicken sandwich was amazing and very crispy. Cheeseburger was good but I would get the double next time. Frozen chocolate custard is not the best I have had but it is better than no custard. This place was right next to my hotel so very convenient. The staff was very nice. Overall it was very good. read more

What's wrong with Shake Shack? Nothing. Just came in for a shake after working out, because why not. Place is super clean and I was in and out quick. read more

Shake Shack Seaport - Peanut butter shake - Burgers Near Me - Boston, Massachusetts

I mean, who doesn't live Shake Shack? The burgers are so tasty! The line was really long, but went pretty fast. It took a while for the 3 of us to get our food after. This location doesn't seem as clean as the other ones I've been to in DC, NYC, and Austin. The condiment station was a hot mess. But, the food was good as always so 4 stars it is. read more

A walking distance Shack Burger? My initial thought is woohoo but the heart burn from the 1600+ calories is *curses*. There's only street parking and most people would agree parking in the seaport is a pain. Definitely walk here if you can or expect to leave your car at a garage. My personal favorites are the Shack burger (single), cheese fries, 50/50 (lemonade and ice tea), and a strawberry shake. I swear I'm not 300lbs yet but if I ate here everyday then all bets are off. If you have a dog don't forget to get the pupchino, a frosty peanut butter treat! read more

Shake Shack Seaport - Pupchino for your best furry friend - Burgers Near Me - Boston, Massachusetts

I've eaten at a few Shake Shacks, but this one is near my work and I've eaten here a few times so I will review this one. Location - It's great, right in the seaport and for me.. near work. But that's about where it ends. Service is mehhh and slow. It's burgers and fries you cook up in large batches. This is not hard work. Yet there's always a line (even if you go mid-afternoon!) and you wait for your food. The food is mediocre at best. And at that price point and at a burger/fry place, I expect bigger servings. The burgers are alright, but small. However, the fries I expect a much larger portion than what is given (especially at that price point). The store itself is always a mess. They just don't clean tables enough so when its busy, you end up not having a place to sit or eating at a messy table. Its gross. Overall I am just not impressed, but I come back because it's close to work. (and unlike me, coworkers LOVE this place, so they want to come here usually) I just don't see the fascination.. *shrug* read more

First time visiting one of these and I was impressed. The food was great, and somehow portioned to both satisfy and leave you wanting more. Basic burger with everything was excellent. The beef and core ingredients were delicious, but would have liked more intense flavors from the condiments. Maybe They offer more options that I missed. Also many topping upgrades if you want bacon or other stuff. Fries were even better than the burger. Really convinced me that crinkle cut isn't all that bad a thing. One size. Chocolate malt was super intense and delicious, small/medium sized was just right. One size on this too. Friendly service, clean dining room. read more

For a fast food burger joint, this place is a notch above average. The location itself is bright, clean, and somehow kind of swanky feeling. The staff are super friendly and efficient. I like that they have beer and wine options (even though I stuck with water). I brought my cranky three year old for lunch after a long morning at the Children's Museum. I had a Shack Burger. He had their version of chicken nuggets. We split some plain crinkle fries. The burger reminded me a little bit of an In and Out burger, which is a compliment coming from me. I didn't love the shack sauce, though - it was too thick and mayonnaise-y and there was way too much of it. I ended up scraping a bunch off. The bun was good and the lettuce and tomato were fresh. The crinkle fries were not all that crispy and not very well seasoned but my 3 year old liked them. I thought that his chicken bites were delicious- real chicken, flavorful breading, perfectly cooked - but he said they were too "spicy" ‍ I thought it was a good value, and the perfect spot for what I went in there looking for - a quick, casual bite to eat before my toddler had a complete meltdown. read more

We came for a quick lunch Saturday and it was a wrong day to visit! PAX East was right at the convention center so there was a major line inside the Shake Shack. We ordered dine in and gratefully managed to squeeze ourselves onto a high top table shared with another couple. We waited about 15-20 minutes for our food. My fried chicken sandwich was cooked very well, to my nice surprise. I gobbled it up haha. Even my fiance said he would get it next time after sampling a bite. He usually doesn't go for chicken when eating out. His smoke shack with double patty was a different taste of pleasure. I could easily see myself get that one and consume it in less than ten minutes! I live for a good burger and this is one of them. The problem is that it's quite expensive for what it is and I believe Five Guys has more of justified prices for similarly satisfying burgers. They're mint cookies n cream shake was CRAZY minty. It was like sucking on a Lifesavers breath mint. We took a few sips total and had to take it back to the counter for them to make a new one because we couldn't even eat our meals without the mint competing against the food. After 15 more minutes of waiting, we got the second shake which didn't have any mint flavor; also not what we wanted. Again as we were eating around 2:30, more people were coming in and couldn't immediately find a seat. We left fairly quickly with the sight of the traffic in front of us. People were literally hovering over those seated so they can grab their tables. But I know this is not usual, only during the convention weekend. However I still probably would not come back. read more

Shake Shack Seaport - Smoke shack double, chicken sandwich, and mint cookies n cream shake. - Burgers Near Me - Boston, Massachusetts

First off fix the website and app, it's god awful and doesn't work most of the time. Second, orders for delivery are wrong 50% of the time.

This is not the first time this has happened to me the completely wrong order i got 4 cheese fries they gave me 1 cheese i ordered 2 shake shack burgers i got 2 burgers with a big mushoom on them i am bot happy about it read more

Grand opening of the 100th Shake Shack today! (Tuesday August 16th) Until Sunday August 21st, all Mass locations have teamed up with Ken Oringer and Jamie Bissonnette (chefs to Toro, Coppa, and Little Donkey) making a special "Coppa Burger": angus beef patty, provolone, griddled mortadella, cherry peppers, caramelized onions, mayo and shredded lettuce. Ohh mahhh god that first bite makes me wish this wasn't just a limited time burger GAHHH!! I did realize that the burger was missing the cherry peppers so that was odd though. Unlike the other locations, the Seaport location has two unique frozen custard concrete flavors: Strawberry CrunchCake and Seaport Salt and Malt. I got the salt and malt mainly because I prefer chocolate but I liked that 5% of the sales from that flavor go to a nonprofit community boating center. It melts fast and it fills you up so I probably could have done without it since I got a burger and fries too, but I liked the Taza chocolate bits a lot. Ordering is quick, and you're given a buzzer so waiting might take a while, took about 10 minutes for me. Decent amount of tables in this location, I would even say more than the Times Square location. My buzzer went off but I had to wait a little longer when I got to the counter, nothing too bad and also expected for the opening. The surrounding area is mostly apartments, office buildings, and a few restaurants and bars. Seaport is so up and coming that I think Shake Shack with it's simple menu will appeal to anyone in the area that's looking for a quick and easy hunger fix. read more

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We came here after going to the Boston Children's Museum. I love Shake Shack and this location was convenient. There was a lot of space for seating at around 5:30pm on a weekend. We got the Cheese Fries, 'Shroom Burger, Shack Stack and Hotdog. The hotdog was good and a lot bigger than I thought it would be. I still would prefer the burgers over the hotdog though. The cheese fries are a classic so you definitely got to get that. There was enough to share. read more

Shake Shack Seaport - Shack Stack, 'Shroom Burger, Cheese Fries, Hot Dog - Burgers Near Me - Boston, Massachusetts

I've heard about the great burger debate over the years: In-n-Out, Whataburger, or Shake Shack. I can't fully chime in yet but I've now had two of the three with my first visit to Shack Shack. Maybe it's because I'm in the heart of a large city but the ambiance of Shack Shack was more modern than I imagined. It felt like I was eating at an updated version of what fast food would be like in 10 years. Food: Overall I really enjoyed my double ShackBurger. The beef patties tasted fresh and made to order. I really liked the little bite to the ShackSauce too. I thought the closed back end of the bun was a cool concept too as it held all the toppings and juices in without making a mess. The crinkle fries were crispy but maybe a bit on the salty end. Still the overall meal was solid. Maybe because I'm a bit of a California homer but I still prefer In-n-Out over any quick serve burger. That being said my first visit to Shake Shack went really well and I'd be glad to give them my business again. read more

Great place if you're very hungry and want a quick fix late in the evening without going too far from Yotel, hehe. Some of the burgers on the menu were not available and the one I ordered was too salty and overpriced. Overall my order took forever to prepare although it shouldn't take more than 10 mins even given moderate occupancy of the restaurant. read more

If I could give my order a less than zero rating I would. I have ordered from here before but today's unsavory delights may be cause for never again. My burger was obviously refried as it was crispy, black and the cheese appeared old. Inedible!! The cheese for my fries had a dark yellow rubbery top, again inedible. My shake was water. Burger and fries were ice cold. Lastly it's too hot and I have absolutely NO desire to get septic dysentery from improperly handled dairy products. Perhaps the people who make and or pack the orders should be trained as to what should NOT be served to customers. I am completely disgusted and the entire order went into the trash. I was so looking forward to my lunch so much for that smh... read more

Obviously the food is good, like any other shake shack. The staff was great for me. Super friendly. I showed up and ordered take out at about 8:30 and they actually cared about getting me my food in a prompt manner at the time. That cant be said for every chain. Great job guys read more

For the most part, this burger joint is like any other place. The main highlight of their burger is the Shack Sauce. I loved how sweet it is! As for the restaurant itself, it was a very packed night. However, if you are patient enough, you are bound to find a seat. Or you can eat outside an enjoy the view. read more

Conveniently located, fast service, and good food. Strongly recommend their strawberry shake. The hot dog is also very juicy and on point. The view is also nice, as the giant glass window let in the sun shine in the summer while you're cozily sitting inside. read more

Shake Shack Seaport - Burgers Near Me - Boston, Massachusetts

Honestly one of the best places I've ate around here. The price is good, they handle the covid thing very professional, and they hooked me up every time I've come with smiles on their faces. Super friendly staff read more

They are taking special precautions during COVID but I found them to be onerous and uniquely so, that I don't plan to return. During a cold wintry day you are made to order outside. Ok. But to get an order which consisted of only one shake I needed to wait for 15 minutes and had to remind the manager twice. Standing outside in a cold rain is a good way to get sick which is ironic. Shake was above average but not as good as from five guys. read more

The burgers taste delicious here! I got the shackburger with fries and an oreo milkshake. The burger is unique because of their sauce and melted cheese. The medium cooked meat itself was also very flavorful. A bonus to their burgers is that there were no hormones or antibiotics added, which makes me feel slightly better about eating it. The fries are my favorite because they are crinkle-cut and were hot and crispy. The oreo milkshake was equally as delicious and was a great add on to my meal. The only negative comment I have is that I'm not fond of this specific location because it wasn't as clean as other locations, such as Legacy Place and Chestnut Hill. read more

Shake Shack Seaport - Shackburger, Smokeshack, fries, and oreo milkshake - Burgers Near Me - Boston, Massachusetts

I'll start off this review by stating I'm a fan of the Shake Shack franchise so I'm only writing about my experience at this specific location. First, I'll share my customer and service experience which was bad. The cashier was prompt and quickly took my order. From there it went downhill. We found a table in the back corner of the restaurant on a busy night. We had to wipe the table down because it was wet from cleaning I assume. A few minutes after we sat down we got slammed with a strong odor of weed coming from either the bathroom, customers that might have just come in from smoking up or a back door. It was so strong I looked for another table closer to the front and was lucky enough to find one just in time to hear my name being mispronounced that my order was ready. I politely corrected the worker and she could have cared less and gave me my food and I headed back to my table. Ready to overlook all of the unpleasantness up to that point, I took my burger in hand only to see a lot of burnt edges. My burger patties were burnt, and yes I could have gone back to ask for a redo, but I was too hungry to wait and we were pressed for time. If all of that wasn't enough, I went to use the bathroom and there were no paper towels to dry my hands. Just a pet peeve when that happens because if a restaurant can't maintain the front of the house, how do they maintain the back of the house? I'm all about second chances so despite this experience I will give them one more try. However, should you be thinking of visiting this particular location, be forewarned. read more

First time trying shake shack. For the price, the food was just meh. The bbq burger was underwhelming. All I tasted was the bbq sauce and pickles and nothing else. I asked for the shack sauce on the side because my brother ravedddd about it so I wanted to try it. But it just tasted like mayo (my friend didn't taste it in her burger at all). I love crinkly fries so that would be the only reason why I would ever come back. My friend got the bbq bacon cheese fries but they forgot the bacon (they forgot it on another lady's order too, we overheard when we went up again to make a to-go order for someone else). Upon leaving, I also ordered a concrete for dessert and it was completely melted so I ended up having to drink it, I would've been better off getting a shake. All in all, I wanted to love the food because my brother has been telling me to try it for years but unfortunately, I was pretty disappointed and felt shake shack is overhyped. I might come back to try the chicken sandwich because I see a lot of good reviews about that but burger-wise, I'm definitely sticking to Five Guys. read more

Burgers, fries, and milkshakes - what more could you want?? Everything is always great and the burgers are super tasty. I also love the crinkly fries. If you're going to get a milkshake make sure to get it malted - it's worth it! read more