My first-ever Shake Shack visit, and Kalis and Diamond made it unforgettable! I'm visiting from LA, and the food was amazing, but the hospitality really made my day. I like mixing black pepper into my ketchup, so I casually asked if they had pepper packets. They didn't, but team member Kalis went out of her way to bring me a little portion cup of pepper from the back. Such a small gesture, but it meant a lot! When I told Diamond, the supervisor, how amazing Kalis had been, she was so sweet and welcoming. You could really feel the kindness from both of them. Thank you, Kalis and Diamond, for making my first visit so special! Definitely recommend this location! read more

Shake Shack Seaport - Single Shack Burger - Burgers Near Me - Boston, Massachusetts

I'm not really one to go to fast food chains much, but my friend really wanted to try the Dubai Chocolate Pistachio Shake. Disclaimer: we didn't order the usual burger, fries, etc. Not gonna lie, I was super impressed with the shake - worth the hype! The location of this Shake Shack is super convenient, on the main strip in the Seaport. The interior is modern and relatively clean. Service is reasonably fast if you're not going during peak hours. read more

Shake Shack Seaport - Interior - Burgers Near Me - Boston, Massachusetts

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Way below average food! We ordered it for pickup and we had so many issues. We ordered 2 double cheeseburgers with lettuce, pickles, tomatoes, onion & shack sauce with extra sauce on the side - for the burgers we got no tomatoes or pickles on either burger and we did not get the extra sauce. Next, we got 2 orders of the 6pc chicken bites with honey mustard and they only gave us 1 of the chicken bites with no honey mustard. Then we got the loaded fries with cheese & bacon and asked for the cheese on the side and they ended up putting it right on them and the fries were soggy and gross. We also asked for ketchup and they did not give us any and when we asked for it they said they couldn't help us. The burger itself was good and cooked well but every single other thing about our order stunk. read more

Shake Shack Seaport - Chicken bites, loaded fries and double cheeseburger - Burgers Near Me - Boston, Massachusetts

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I just think the food is mid. Chicken nuggets - The smallest nubs of chicken, always over cooked, greasy and flavorless. Hotdog - skinny little dog. basic nothing special. Fast service read more

Shake Shack Seaport - Burgers Near Me - Boston, Massachusetts

I've been here a few times and it always reminds me how lucky I am to have In 'n Out! This place is convenient for a late snack when I visit Boston. But it's very obvious why this place continues to get poor reviews. Service is lacking and food quality has no consistency. Everything is hit or miss at best. read more

Not the best Shake Shack location but still good! Fries were drowning in cheese sauce-- perhaps a bit overdone. Bacon avocado burger had one quarter of an avocado on only one part of the burger and provided for a mouthful of green in one spot and nothing in the other. Otherwise, everything was tasty including the limited edition banana pudding shake and cookies and cream shake. A good fast food stop! read more

Shake Shack Seaport - Bacon Avocado Burger Bacon Cheese Fries Banana Pudding Shake - Burgers Near Me - Boston, Massachusetts

Never had shake shack, but was in Boston for business in Seaport and wanted to grab lunch out of office. This place was terrible. The burgers are insanely thin, like almost White Castle level. Didn't fit the bun, many bites of just bun and lettuce. Fries had no salt or seasoning and were very limp. $4 for water. I spent $20, and it wasn't worth $5. Not too mention the place is a mess and no one wants to help if you ask for some help. Won't ever go back to a shake shack read more

Shake Shack Seaport - They call this a cheese burger - Burgers Near Me - Boston, Massachusetts

I love me some Shake Shack. After imbibing in craft beers for a few hours across the street at Trillium, our party made our way to Shake Shack for some hot dogs before heading to another brewery. I had a hot dog with cheese, which was delightful as per usual. The wait wasn't terribly long. The staff members were busy in the back, as it's in a prime location in the Seaport neighborhood, so they were doing steady business. Tables were clean. Price was fairly reasonable. read more

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Okay, The only reason I order from Shake Shack is because the cheese that come with their fries are top notch. Three times in a row now I've ordered from them on Uber and they forget all the cheese we ordered including the extras we ask for. At this point they are simply taking my money and giving me nothing in exchange. So it technically makes them damned thieves. Three times in a row. I won't give them a chance to make it four. read more

Shake Shack Seaport - Cheese Fries No fricken cheese to be seen anywhere. - Burgers Near Me - Boston, Massachusetts

Order here through the app and pick it up whenever I have to be in the sea port area. It's good and convenient. Food is decent and I'm unsure of the other poor reviews. But this place seems to serve its purpose well for me. Parking can be difficult and not sure how they expect you to park when the curve side parking is, as often to be the case, is full. read more

I had Shake Shack for the first time* where I tried the shroom burger (3.3/5) and my friends' cheese fries (2/5). If you're vegetarian, it's a good choice, but I personally didn't feel it was worth the price given the size. Mushrooms also absorb a lot in general, so the burger felt quite oily. They gave me 1/3 piece of a lettuce in the sandwich, so I wish there was more to help counter the fried oiliness. The flavor was good though. The cheese fries was nothing special, seemed like a slice of cheese that was just microwaved on the fries. (*edit) read more

Shake Shack Seaport - 'Shroom Burger - Burgers Near Me - Boston, Massachusetts

very rude took like 30 minutes to get my food and took my friend 30 minutes to order her food and she hasn't gotten it in 30 minutes. I've been here for an hour and 30 minutes total. read more

The food here is soooo good! We come from AZ and always prefer shake shack out east. When we initially got our french fry's they were cold, but the manager immediately replaced them once notified. The burgers and the chicken sandwich's were very well seasoned and delicious! read more

Solid burger chain, situated in the heart of Seaport (right on Seaport Blvd). I order dinner from here frequently (to-go), and find it very convenient that you can pick up your order from the outside walk-up window. Service can be slow at times, and if you find yourself waiting for an order longer than expected, ask about it. Chances are they forgot to (or just didn't) call your name, and immediately just placed your bag inside (instead of outside). The burgers are delicious, the meat is juicy, not greasy, and good quality overall. They offer several different pre-made burgers, or you can make your own. Various toppings available, such as Shake Shack sauce and seasonal white truffle aioli, cherry peppers, bacon, mushrooms, and more. In addition to beef patties, they also offer a vegetarian burger (fried mushroom). Crinkle cut fries are crispy and golden brown on the outside, and soft on the inside, again with the option to have cheese, bacon, or any of the available sauces on top. Shakes and custards are also tasty- vanilla, chocolate, strawberry and cookies and cream; non-dairy options are available. Shake Shack also offers hot dogs, grilled cheeses, chicken sandwiches, and chicken "bites". I have not tried any of them though. Restaurant itself is a little overpriced, but still one of the cheaper restaurants you'll find in Boston. Note: VERY busy location, at all times of the day. I find it much easier to do pick-up or delivery, then attempt to find a seat, or have to deal with slow service. read more

We were in a rush got a great burger but they double charged for a drink. Make sure you get the itemized receipt.

Multiple bad experiences at this Shake Shack. Poorly assembled food, don't follow instructions, found hair in food. Have given this location a few tries but I've been incredibly disappointed again and again. read more

Shake shack has quickly risen up the ranks to become one of my all time favorite fast food places. It's a joy to visit every single time. I'm not sure if it's a COVID procedure but the service was impeccable with a server that delivers the food to your table. The service already earns a 5 star rating alone. The food was as expected from shake shack. The burger was juicy and satisfying while the fries were warm and had just enough crunch. The drinks were refreshing and my only qualm was that I didn't get a milkshake too! read more

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Food was Ok, But the ambiance was terrible- All tables dirty, I had to clean my own table. And the text said "Your food is ready". Someone will bring it over! We'll nobody came cos the poor girl was taking the trash out when my order was ready. So I had to get it myself. Very disappointed! Won't be back read more

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The workers were working very hard, the location was very busy. The shakes, fries, and hot dog all met Shake Shack standards. This is a busy city center downtown location. read more

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I am super disappointed in the lack of communication. As busy as it was, I ordered with the kiosk. I received a text saying we will text you when your order is ready as I did a to go order. I requested a receipt just in case but it was an advertisement of north face even though the subject line said receipt of shake shack. 35 minutes pass, keep in mind I just ordered a burger with fries with no salt. At 45 mins I went up and asked and they said 5-10 more minutes with no apology. Finally an hour came by, I finally asked the guy that was dropping off the food and he helped me. Turns out my order was waiting at the app/order online pick up, which it shouldn't have been and I never received a text. Luckily the staff remade my food. read more

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Food was very good. Came out fast and was very fresh. Will definitely come to a shake shack again

They don't take your order; you must enter your own order into a kiosk. They ask for your phone number to text you when it ready (but I don't want to give them my data). You can't get a receipt without giving them you email. They ask for a tip, despite providing no service. I had to clean my own table. Their drinks are nearly all ice, with very little actual drink provided. read more

My mouth was watering for a hamburger. Although there were many choices, I really just wanted a plain burger, with lettuce and tomato and pickles. The item I received seemed to be deep fried with cheese oozing out. I would have been better, dare I say it, going to Wendy's. Never again. read more

Tried to get some quick take out before the Tori Amos concert. Unfortunately, it took over 15 minutes just to get a hotdog we had to wait even after we got a text to pick it up at the counter. They were very busy and the employees were wonderful. But the bathrooms were so yucky. The hot dog itself was good and worth $5. Just don't come expecting a great fast food experience. read more

Shake Shack Seaport - Hot dog and ketchup - Burgers Near Me - Boston, Massachusetts

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If I could give 0 stars, I would. I'm usually not one to give a negative review unless the food is terrible but this one makes an exception. I ordered for pickup ahead of time, but with the city traffic and parking, I arrived 10 mins after my scheduled pick up time. I asked the workers about my order and was ignored by 2 workers. Given that it was a busy Saturday with many folks waiting around in costumes, I waited 10 minutes inside until I was told to go outside. I was ignored outside and then waited another 15 minutes until I spoke up. Finally someone kept telling me to wait for my order, but after seeing 10 people receive their orders, I asked again and this time someone finally told me that my order wasn't there. Well where can I find it then? After speaking to her supervisor, they promised to make my order. After waiting another 30 minutes, my meter was up and I told the girl who also waited besides me to take my order once she hears my name called. read more

Shake Shack Seaport - Burgers Near Me - Boston, Massachusetts

It's shake shack, so it's as good as expected! Stopped for a quick lunch and ordered at the kiosk. I got the hot dog and cheese fries, all great and the dragonfruit lemonade, delicious. The staff was great, they had one really friendly worker who sung me a song from Annie, since that's my name, and she was fantastic. Overall, it's quick and fast food but still good eats! read more

This is a great Shake Shack! I got very nice service. The cashier was friendly and my food was bought to me at my table. It was good food, too! I work in the area and usually pass by on my way home, telling myself I can just cook something when I get home. But now think I will stop in sometimes! read more

We lived out of stand came to Boston to celebrate my son's 6th birthday. My son was wondering if they would do anything for birthdays and I didn't know so I asked him to ask the people who was there. Those guys couldn't be nicer! They took the time to speak to my son and was so sincere and sweet. Thank you guys for such a wonderful experience read more

As soon as we walked in we squeezed our way through a ton of customers who were all waiting for their food. We finally made it through what seems to be the pick up line and made our way to another line which was the order line. The menu was off to the wall which was blocked and covered by people waiting to order and you can't see anything under you get to the front of the line. I would suggest there be a smaller menu where the line dividers are so customers can view the menu prior to ordering. Good customer service from the cashier. She was patient and friendly. Once we ordered we struggled to find a seat to enjoy our lunch. We waited about 20 minutes for our food. A young lady came out with a tray of our food but we didn't have a table to sit at... I would also like to suggest to limit the amount of outside guest in here when you have paying customers just trying to enjoy lunch. We saw plenty of people eating outside food and or no food or drink at all. With that being said, we had to eat our food standing up. We finally got a table when we were nearly finished with our meal. Overall this is a really busy location. This location definitely needs to do better with their direction of traffic. The pick up line was swamped with people congested together not allowing customers to come in through the entrance. Again, there needs to be a more visible menu perhaps a smaller one placed on the line dividers rather than just the wall where customers are blocking. read more

Shake Shack Seaport - Burgers Near Me - Boston, Massachusetts

Food is good, very greasy but very good. But my friends ordered cokes and they got root beers. Small mix up read more

Shake Shack Seaport - Burgers Near Me - Boston, Massachusetts

For a limited time (?), there are black sesame shakes at this location. They have it regularly at locations in Japan, and this one tastes like a regular milk shake at shake shack, very thick and sweet, with a pretty strong black sesame flavor. It blended well with the drink, but I'm just used to less sweet and thick asian desserts when it is black sesame flavored. I think it's worth trying for $6, but it's also 860 calories.. This was my first time trying the shack stack burger, and I loved it. It has mushroom and cheese deep fried together in addition to a cheeseburger. The cheese oozes out of the fried patty/mushroom thing, and it's so good. read more

Shake Shack Seaport - Black sesame shake - Burgers Near Me - Boston, Massachusetts

The service at the Seaport Shake Shack was five stars to this rather confused newbie orderer. They handled me with smiles and patience. Thanks! Tip: if you are eyeing their ShackBurger Cheeseburger ($5.79 single) with lettuce, tomato, ShackSauce, do NOT state your order as a "Cheeseburger." There's actually a Hamburger ($4.99 single) listed a bit lower on the menu, that they will add cheese to, and that does not come with lettuce and tomato unless you specifically ask for it. Also, the eye catching Concretes are ice cream desserts, not the shakes that this establishment is named after. This is a fast food style establishment with a counter where you order and pick up your food (with the help of a personalized buzzer that you take with you). Help yourself to napkins, ketchup, water, and utensils - this is a self-serve joint. A single burger patty was more than sufficient to this diner. Served hot and fresh, the ShackBurger Cheeseburger was meaty goodness, and I liked their soft potato roll. The strawberry shake $5.29 made with their custard base was a tasty treat also. I sampled their crinkle cut fries $3, and found them nicely crisp and salted. Yes, they have straws (kind of have to with shakes...), but they are COMPOSTABLE straws! Bathrooms are individual, and counted three, although at the time of our visit, two were mysteriously being hogged. Given that this location in the Seaport, often you'll find a crowd here when there is an event at either the World Trade Center down the street, or the further off BCEC (Boston Convention and Exhibition Center). read more

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Loved the burger and fries! The wait wasn't too bad even though I came during the lunch rush. read more

Shake Shack Seaport - ShackBurger Fries - Burgers Near Me - Boston, Massachusetts

I don't know why they only have 3.5 stars here but maybe I'm bias because I freaking LOVE Shake Shack. In the area for a conference and it's a moderate walk from the convention center (15 min). Gets pretty packed at peak lunch time but the crew does a great job of getting the line moving and food out of the kitchen quickly. My favorite is their classic Shack Burger or cheeseburger. You can add pickles and onions to it but I think it's good without the add-one; as designed. Fries are the bomb. Lemonades are refreshing and delicious. Staff is efficient and friendly. Tables are cleaned after patrons leave. Awesome location. I tried ordering for the first time using their app and accidentally ordered from the wrong location. Tried calling the location but they weren't able to get to the phone so I asked the cashier at the correct location. She immediately placed my order and called the other location to cancel the order. Food came out immediately after. THAT'S WHUDDUP. Love. read more

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A real nice location that's constantly busy and fresh. This was my first experience to a Shake Shack and it was really good. Sure, it's a little chaotic when it gets busy and the line is not in a good form, but the rest of the experience is pleasant. Waited in line during a busy convention weekend with friends to try Shake Shack for the first time and get some lunch. We waited in line for about 10-15minutes before ordering, and then another 10-15minutes for all of us to get the food (3 different orders) Everything was delicious, fresh and amazing. Probably one of the best chicken nugget type things I've ever had at a fast food chain. My boyfriend raved about the burger for hours on how good it was and the bacon cheese fries were perfect. Loved this place and I highly recommend to try any location just to experience it once. read more

Shake Shack Seaport - Lemonade, burger and bacon cheese fries - Burgers Near Me - Boston, Massachusetts

Extremely mediocre, even by Shake Shack standards. Shakes were fine, but man there was something not quite right about the burgers. They seemed overcooked, and were already getting cold when they got to our table. I've had way better Shake Shack experiences elsewhere. Also, don't try to order a Purple Cow float at this location, they'll look at you like you grew a third head. Even after you point to it printed on the wall. Three employees had no idea what I was talking about. read more

It's a good location for the seaport district. Basically the burger is the same like anywhere else and there's some decent tables and places to sit. However it was so noisy when the heat was on... it was a loud vibration so it's hard to hear the background music. Service was polite. read more

Shake Shack Seaport - Burgers Near Me - Boston, Massachusetts

Really?! This is how they stack their burger? So ghetto. People running this place needs to go. Fried is cold. Like it's out of the freezer. Horrible read more

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Not the best and pretty expensive for what it is. The shake was totally grainy, I don't think it's supposed to be that way... read more

Shake Shack Seaport - Grainy shake - Burgers Near Me - Boston, Massachusetts

Wow. Such a great experience on a warm Boston night. Burger was perfectly cooked. Charred on the outside and soft and flavorful on the inside. Bun is a soft potato bun with fresh lettuce and tomato. The fries are the star of the meal. Crispy, crinkle cut with a beautiful twice fried finish. Plenty of seating at this location. Great experience. read more

Shake Shack Seaport - Burgers Near Me - Boston, Massachusetts

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