Well seasoned double shack gluten free with spicy fries! Self service ordering system but great customer service in case you have questions. Delicious burgers! Workers continually wiping things. read more

Shake Shack Queens Center Mall - Burgers Near Me - Elmhurst, New York

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Fries were missing from my order I selected shake shack sauce but they gave us Ranch Employee at front entrance was complaining about her work schedule to someone from the counter. Very unprofessional. Will never visit this location again read more

Went to Shake Shack to eat a burger off their Good Fit menu and they got it right. I subbed the bun for a lettuce wrap (saving on calories) and they executed perfectly. The location was clean and well kept. Would have gave a 5 but the pick up order system was a tad bit slow. read more

Shake Shack Queens Center Mall - Hamburger - Burgers Near Me - Elmhurst, New York

I rarely go to shake shack since we don't really eat fast food though it's better than your avg FF spot. Since we had an appt at the mall and had some time, we had a quick dinner; we ordered 2 Big Shack burgers, a Creamsicle and a pomegranate drink. The burgers were not as salty as the other time we were here so it tasted much better. We could actually taste the ingredients this time. The thing is. The burger was huge since it had 2 patties, lettuce, onions, pickles. It was not easy to hold/eat. I didn't eat the whole thing though I'm sure I could've since it was my first meal and it was almost 7pm. I liked the fresh veggies. The pomegranate drink was too sweet for me and L got the bubbles added to the drink which only made it even sweeter. The Creamsicle was great though I only tried a sip. Nice and tart but the ice cream part but creamy and rich. I think I always prefer their limited time selection rather than their reg menu. read more

Shake Shack Queens Center Mall - Big Shack - Burgers Near Me - Elmhurst, New York

Been here quite a few times since my earlier review a few years back and have not experienced any kind of issues with the food or service since. Food has been consistently well prepared, and the staff usually friendly and hardworking. The restaurant is well kept, with tables consistently cleaned and the utensils/condiments regularly well stocked. Thanks and keep up the great job! read more

Shake Shack Queens Center Mall - Shackburger with too much gristle - Burgers Near Me - Elmhurst, New York

Ate here today work as a temporary summer substitute paraprofessional at P.S. 166 Q for dinner. I had brought and ate the Carolina BBQ burger with bacon cheese fries and a side of small Coke that it had tasted really good and delicious. The service there was also attentive and right on point. I couldn't agree more about it. Finally, I would definitely eat and come back again next time! :) read more

Shake Shack Queens Center Mall - Burgers Near Me - Elmhurst, New York

Food has always been fresh and tasty Service is quick and professional Inside has good amount of seating read more

Food Always Delicious Took my Twin Brother atmosphère & Lights g we really enjoyed. He liked !! read more

Shake Shack Queens Center Mall - The Almost Gone Big Shack Bacon - Burgers Near Me - Elmhurst, New York

Came by Shake Shack at Queens Center Mall and had such a great experience! Huge shoutout to Sam, Joseph and the amazing staff everyone was super friendly, attentive, and made sure our order came out perfectly. We ordered: * A Double Avocado Bacon Burger * A Triple Avocado Bacon Burger * French Fries * Lemonade Everything was fresh, hot, and delicious exactly what you expect from Shake Shack, but the customer service really made it extra special. Thanks again to Sam and Joseph! read more

Decent food, but over priced potato's with some oil and salt on em. This location NEEDS to be cleaned and fixed for operational use. Water is a human right in NYC, and the fact that your staff have to walk to the hand washing station to fill each person's cup of water is not only distracting and time consuming for your employee's, it makes getting water that much more difficult for your customers. Fix your water. Also, just want to say it's really not awesome eating your food and having a giant piece of dust fall off the ceiling onto your food. Management, please learn how to take care of your store and it would be pretty normal for you to even reply to reviews received. Or continue to not care and see what happens. read more

Nothing great bacon burgers. Tastes no difference from a burger I would make in my backyard ... fries suck. Won't be back McDonald s would been better .. waste of $ read more

I visited this Shake Shack last night, September 29, 2025, with a friend. Shortly after we arrived, three or four men entered the restaurant and began engaging in what appeared to be drug use after originally waiting for food. They switched tables every 15 minutes, and at one point, one individual in sweatpants was visibly impaired, standing in place and dozing off for about 10 minutes before someone threw a drink at him, frustrated over the fact that they couldn't get out of the restaurant from the mall entrance. What was especially concerning was that none of the staff members acknowledged the situation or took any action to address it. Considering the behavior suggested the possible use of a dangerous substance (potentially heroin or fentanyl), the lack of response from employees was both frustrating and alarming. I will not be returning to this location. This is unacceptable for an establishment where families, including children, come to dine. It is disappointing and concerning that the staff showed no awareness of, or response to, what was happening around them until the other individual I mentioned beforehand threw his drink at the visibly impaired man. This reflects poorly on the standards of this restaurant. Everyone working at this location should be fired, INCLUDING the manager. Someone could've been killed or worse. read more

Layla was very friendly and quick. She made sure i was welcomed and got everything i asked for in my order. Her professionalism really stood out to me and overall was one of the best workers i encountered! food was great, the dining area kept nice and cleaned for me, Table was wiped down! i definitely plan on coming back. read more

Love shake shack! Service is always good. However you guys need new trays. Those worn out metal trays looked like it was used in prison and donated to you guys. My avocado fell off my burger and it touched the tray instead of the paper lining and it was a NO for me. read more

This particular one is decent. Considering it's fast food. All the workers were very friendly and helpful. Consistently cleaning and asking if we needed anything. I kinda felt like i was at a sit down restaurant. Great job guys! Definitely come again btw the miniature milk shakes are perfect for kids. read more

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This branch of Shake Shack is in the mall opposite the Cheesecake Factory. The service is not bad and the space is just the tables on the second floor. The food is your typical Shake Shack offerings. The consistency is good which is important. You know what you're getting when you put in the order. I have ordered several times here and you get what you ordered. read more

Kitchen staff needs additional worker or two. Takes awhile to get food. No cashiers anymore, all kiosk.

Shake Shake Shake. Shake your booty. Shake your booty. It's not KC and the Sunshine Band, but this place probably makes a better shake than he does. I haven't eaten meat in years, but I still love a good ice cream shake. I also have a soft spot for old fashioned crickle cut fries. This burger chain does both pretty good. After mall shopping here it's a good option to replace all those calories walking from store to store. read more

Shake Shack Queens Center Mall - shake shack queens center - Burgers Near Me - Elmhurst, New York

Came as a group of 2 on a weekday afternoon. Not many people were around. After ordering using the iPad, we waited about 10-15 minutes for our food to be ready. An alert will be sent to your phone when your food is ready for pick up. There was a nice worker who was constantly wiping tables to make sure they were clean and sanitized for all guests. They made sure to check vaccination cards before allowing people to dine in. The dine in section is closed off to help direct foot traffic. The burgers were delicious and can be customized. They were on the greasy side. The fries were fresh, warm and crunchy. read more

Shake Shack Queens Center Mall - Shackburger, Fries, cheese fries - Burgers Near Me - Elmhurst, New York

Their app is not easy to use and really unstable. We had failed to order dozens of times and we finally got our orders placed successfully yesterday. However, it should be improved or Shake Shack would miss lots of potential customers. We ordered 2 shack stacks, one replaced the bun with lettuce wrap, and 2 fries. The burgers were delicious as usual especially the juicy & creamy fried mushroom. Their fries were okay but not special and kind of greasy. New Yorkers definitely feel the eager of having shack shack once in a while and so do we. We will order in the store instead of using app to pre-order next time. read more

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I wrote and published a review for this SS and now it's gone. **Wide eye stare** Thank God for backup reviews AND copy and paste. I'm seriously not accustomed to such amazing service from a fast food joint. The young staff is extremely polite, engaging, helpful and accommodating. They serve you as if it's a five star establishment so five stars is what they get from me. I've never had to get up for a refill here as the staff is always walking around making sure we're okay. If they notice your drink going down they offer to get a new one served in a fresh cup. They're always cleaning up after customers so tables are on point. (Some of us still clean **nudge nudge**). I'm not a burger fan but I'm in some serious love with their Angus beef burger. I love its smell, texture and taste. So yummy. Bathroom code remains the same which I apprecilike. I love this Shake Shack! The End. read more

Shake Shack Queens Center Mall - Burgers Near Me - Elmhurst, New York

Burger is good, but chicken bites a little salty. nice sauce and the service a lil bit slow read more

Great burger, great location, great service. I've been coming to this Shake Shack since it opened and I plan to continue coming here as well. My go to order is a hamburger with lettuce and tomato and a side of fries. Sometimes the orders here can get a little backed up when there is a lot of people, but the servers are always really nice and attentive and, on multiple occasions, I've seen them give people fry drinks or fries if they waited for a really long time. Order: - Hamburger with lettuce and tomato (5/5) - Hamburger with lettuce, tomato, pickles, onions and shack sauce (5/5) - Regular Fries (5/5) Pros: - Delicious food ~ Shake Shack fries are probably my favorite fast food fries! - Amazing service ~ the cashiers take their time to make sure they get your order right and will read out your order to make sure they got everything - Great location ~ Right inside QCM and steps away from the Woodhaven Blvd subway station Cons: - Sometimes it can take a while for your food to come out if there is a lot of people, which there still is even after all these years Overall: - Everyone knows Shake Shack is amazing, so if you find yourself at QCM but don't want to eat at the food court, then head over to Shake Shack and get yourself an amazing burger and some fries! read more

Shake Shack Queens Center Mall - 2 hamburgers (one with everything and one with just lettuce and tomatoes), fries, and a small coke - Burgers Near Me - Elmhurst, New York

We wanted good comfort food that was quick in the mall and decided to come here. We've been to other locations and knew that we would be getting good food but the prices were pretty high in my opinion. They had a good selection of other drinks instead of soda such as different flavors of lemonade. After ordering from the kiosk we waited a little bit and got our food which was great as mentioned but paying over $50 for 3 people here is something to think about in the future. Compared to prices in Florida 2 more people could've eaten with the amount we spent here. read more

Shake Shack Queens Center Mall - Delicious but expensive - Burgers Near Me - Elmhurst, New York

Have craving the Shake Shack for ages! This smoked burger are the best I ever had! Highly recommend read more

Shake Shack Queens Center Mall - Burgers Near Me - Elmhurst, New York

Oddly enough it took me this long to eat at this location we happen to be at the mall & they seem to be the only ones available with indoor dinning. I had the Chicken sandwich which I really like, it was delicious nice & crispy, soft bun very good. Hubby had the Smoke Shack burger this was very good as well. we also had an order of fries , they were great & fresh out topped the meal off with Fifty / Fifty drink not bad at all. Temperature checks are done before entering, you need to sign in for inside dining & food is brought to your table , I must say in the era that is COVID this was very pleasant to dine in no crowds & total social distance between tables. Service was good, prices for burgers I've always said they are pricey but the burgers & chicken sandwiches are good so its worth a try. read more

Shake Shack Queens Center Mall - Burgers Near Me - Elmhurst, New York

I came here for a quick cheat meal of a BLT and some vanilla custard. Apparently they were out of bacon so they kindly made a cheeseburger for me instead. The staff was super friendly and service was fast. read more

Shake Shack Queens Center Mall - Stonewall inn ipa on tap. I never heard of that beer - Burgers Near Me - Elmhurst, New York

Shake shack this burger joint speaks for it self. I have been to this location at QCM.a few times for take out with my wife. The order is always fast no matter how crowded the restaurant is .top notch customer service . It is so awesome to have a shake shack at my favorite mall.to be able to get that great shake shack taste after a nice day out shopping at some of your favorite stores. You can't beat that ..from there milk shakes to there crinkle seasoned cheese French fries .wow !!! And there cheese burgers are cut above the rest. In a class by it self. I like my cheese burgers well done with a nice crispy crunch to it with ketchup and mustard. Along with lettuce and tomatoes..that makes for a tasting burger to me.i have to rank there cheese burgers #1 in my book in the burger business. I have been to many burger joints and they dont compare to shake shacks And I cant forget about there crispy chicken sandwich with cheese a little spicy with lettuce and tomatoes I got this sandwich in my top 3 chicken sandwiches that I have ever tasted at a fast food restaurant . So I would definitely go back to this particular location in QCM in the future read more

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Shout out to the Lady with the pink hair at the register. Great service, great burgers. I got a half and half with a cheeseburger no fries. I think the mall was closing I didn't feel rushed. read more

Food was not as expected. Fries was cold. The shake was watery. Service was good. Needs work on the food preparation.

I didn't love my recent visit. I did app pickup. When I arrived to pick up my item. The lady asked for my name. I couldn't hear her so well under the mask. When I said I'm sorry ( to repeat) she made it seem like I was inconveniencing her. Like chill!!! Its not that busy when I went. There were only one person on line to wait to order and like 10 staff on duty. Not the end of the world but thought you should be aware of. Maybe she's having a bad day? but it doesn't hurt to repeat one more time. The worst part is actually the food. I came to try out the new truffle burger and the milk bar collab. I love milk bar and the cornflake flavored but this was just not the same. It felt very messy and basically taste just like vanilla. I also hated the marshmallows inside. Why?!? The worst was the truffle burger. I paid almost $9 for it. Every time shake shack come up with new items, it just doesn't work at alll!!! The Korean sandwich they had few months back was garbage and now this. I get that what we want never looks like the advertisement/picture in real life. This is really far off. I got this truffle burger with no fried onion. It's flat as hell and it's literally just a patty, sauce and cheese. Stay away from the new items!!!! The shack burger was so much better and it had all the ingredients as they advertised and it's only around $6. Trying to overprice something that is not all that great is horrible. Maybe this store wasn't ready for it and was force to launch it? But please stay away from this burger. Gave it a 3 stars cause all your other original items are so good. read more

Shake Shack Queens Center Mall - What it advertised vs what I got. I did not flatten this. It came like that. Where is the onions? - Burgers Near Me - Elmhurst, New York

The food was delivered appropriately and professionally by this man named Joseph, he reassured me about a concern about my burger and went out of his way to explain why it was served like that, he attends St. Joseph's college (i overheard) and he seems like a very genuine person and he made my meal better!! Joseph if you're reading this I hope the best for you in college. read more

Alright Shake Shack, I came back to try the crispy chicken shack and was pleasantly pleased. The cheese fries were also decent, probably would've been better if I ate it when it was fresh, since the cheese ended up being a little too hard to dip the fries in, since we got the cheese on the side. Keep in mind, there are no meal options at Shake Shack, it's all ordered individually. The Chicken Shack costed $6.79 a piece and the cheese fries was $3.99. Regular fries are about a $1 cheaper and then sodas are also around the same price. read more

Shake Shack Queens Center Mall - Shake Shack Buzzer: vibrates and buzzes when food is ready for pick up at the counter - Burgers Near Me - Elmhurst, New York

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One of the only Shake Shack locations in Queens (#1) and it is everything I would want for New York's greatest fast food burger chain: spacious layout, awesome customer service, seating for all, super clean interior, and above all: delicious burgers and drinks. I'm willing to say this is my favorite Shake Shack at the moment. Like any Shake Shack location, they have their busy moments, but I suspect it's really lunch time, evenings, and weekends. Even during the rush hour, I've been fortunate to score seating for all parties, ranging from a solo pig out session to a group raging feast. A bit part of the attraction here is two fold: table side service and the various TVs they have for sports. It feels almost like a restaurant, but better. Most of the time, I don't even have to clean up my own mess, a Shake Shack will come by to do it for me and refill my drink at the same time. It's pretty awesome. Bathrooms are looking pretty good and on occasion, they're bumping good music. I appreciate their attention to detail and moreover, the overall attitude at the counter and on the phone. Sometimes I'll order on the app and the order will be completed in less than 10 minutes. And the food is as good as it gets. I still savor every bite of their burgers and fall into a coma after one of their shakes. The secret menu is very much alive here and their fries are always crispy to the bite. Their condiments game is on point as well, with Louisiana hot sauce and free water to boot! __________ (#1) Not located in an airport or stadium. (#2) This is after having been to SS in Midtown, UES/UWS, Long Island, Barclay's, all NY area airports, Miami, all airports, Miami, Houston, Los Angeles, and the original at Madison Square Park. read more

All dining experiences during COVID have been different and usually less satisfying than usual, well not today. This was the best SS experience I have had in years, from service to the food, I couldn't be happier! The greeters who help you order (1 girl had purple hair, 1 had blonde hair) did everything they could to help keep everything moving smoothly. Our 20 item order was spot on and everyone was very happy with their meals! Thank you!!!! read more

Shake Shack Queens Center Mall - a hand holding a sandwich - Burgers Near Me - Elmhurst, New York

Great feeling sat back and enjoying my food after work going there to begin the holidays with a bang read more

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Fast and delicious burgers. I usually get the add on of pickles and cherry peppers to my shackburger order. The app charges $0.50 extra for them now. Burgers were very good and fresh. Our fries however were stale. read more

Shake Shack Queens Center Mall - ShackBurger Fries - Burgers Near Me - Elmhurst, New York

I have eaten here plenty of times but now I'm writing a review to only share why you need to come here. Order the Korean fried chicken sandwich. It is messy but has so much flavor. Your hands and mouth will be wet, but your belly will be in bliss. It's also slightly spicy so if you can't handle spicy food I would take caution. It's honestly so good, I had to share it with my fellow yelpers. Also, always order a shake, any of it. This time I ordered a brownie hot cocoa shake but I think they gave me a different drink because it didn't really taste like what it's called. Despite that, it still tasted great. read more

Shake Shack Queens Center Mall - Hello beautiful. I mean Korean fried chicken sandwich. - Burgers Near Me - Elmhurst, New York

When we don't know what to eat, can't go wrong with shake shack! Double cheeseburger, cheese fries, Shroom burger= our to go orders. This location also has indoor seating area with proof of vaccination which is always a plus. read more

Shake Shack Queens Center Mall - Burgers Near Me - Elmhurst, New York

At last, we have a full-fledged Shake Shack location in Queens (Citi Field and JFK don't count). This is a great new location, nice and spacious and in a good corner spot so you don't actually have to enter the mall to go here. As always, there are some awesome location-specific concretes here - definitely try the World's Fare, made with vanilla custard, matcha, marshmallow sauce and crispy crunchies ($5 for a single). Glad to see the shack arrive in Queens, and am now eagerly anticipating the Forest Hills location. read more

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