We came here for french fries and a cookies and cream shake and really enjoyed what we got. The fries are a classic crinkle cut which I enjoyed. The shake was everything you want in a cookies and cream shake. Service was quick and friendly, and the restaurant was clean. There's plenty of parking at this location. read more

Went to get a sandwich at Jersey Mikes and spotted this place across the street so thought I would try their French Dip I saw on commercials. Looked good. Have to say it was an expensive disappointment! Paid $18.99 for sandwich and a drink. First it did not come with Au Jus it was gravy and not very good at that. The bread was dry and a little hard but would have been ok if I had been given actual AU Jus. The stake was good but for the price and taste I would have done better going to Arby's. ( French dip not good) by saying Arby's French dip would have been better and a lot cheaper should let you know the Shack Shack French Dip was unacceptable! The only thing good was the woman working the counter she was so polite and worked very fast even though there was a lot of loud teenagers in the place. I sat outside because the noise level inside was extremely high. I myself won't return nor do I recommend the French dip. Maybe other items are good but I won't be finding out. I could have had a nice lunch at Dunstons Steakhouse for the price. read more

Shake Shack Old Town - French dip sm amount Thick gravy - Fast Food Near Me - Dallas, Texas

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I've been to this location twice and both times they've over cooked the meat to the point of it almost turning to ash! There won't be a third time is the charm for this place! read more

Always clean. Always delicious. A little on the pricier side but it is good quality so can't complain too much. I feel like whenever I come here with my 8 year old that he and I run up a $30 tab for the two of us! Seems pricey but maybe I'm out of touch with reality. I love getting the smoke stack and my kid loves the plan cheeseburger. The buns and patties are just as good as the smashed, crispy patties you get at their NYC locations. I'm not a fan of their chicken product as they are always a little too greasy for me. The shakes rock! read more

overpriced and really not that great....... great restaurants in America are gone now......... a homemade burger is better than this..... the fries were ok..... but not great. Don't bother wasting your money read more

My go to fast food place! Shack burger and fries are really good, perfect location too!

Burger is good. Fries are ok and extremely overpriced! Shakes were mediocre. Customer service is lacking, but I'd go back for the burger.

Very slow. Gets your order wrong. Two out of four kiosks are broken. Always backed up. Needs more people. Cannot handle all of the business they receive. Food is up to par but the wait is awful. Go to Crescent Court for a better experience. This location needs help from corporate.Manager did give out coupons. read more

Delicious! The smash burger is always consistent and one of the best fast food burgers you can buy. They are certainly more expensive and take longer to prepare, but the service is reasonable for their food type. The tablets make ordering easy and the interior is clean. Overall a great place to get a quick bite of a great burger. read more

I have never been pressured out of ordering before until I came here and not one but two people made me feel very uncomfortable.

Great shake place! Small for the price Fast service I love the order and go! Clean and nice read more

Wow, I did not like a single thing about this place. The ambience was cold and uninviting. The ordering system is opaque. When we entered, some people were at a monitor but there is also a counter with registers but no one was there, so it was not clear what to do. Eventually a cashier arrived and I ordered. I was told "we will bring your food to you." So we found a clean table (not easy) and waited. A long time. Finally, another customer said "are you X, your food is waiting up front." So then I understood you pick it up at the counter. The food itself was not horrible but close to it. My Shack Burger was not seasoned, it was cold, and overall it was one of the worst burgers I have ever had. Small and not worth the $5 or whatever it was. Whataburger is so much better. The wife's hot chicken sandwich was pure heat, no flavor at all. The fries were not seasoned. There is absolutely nothing compelling about this place and you could not pay me to return. read more

Shake Shack Old Town - Inside - Fast Food Near Me - Dallas, Texas

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I come to this Shake Shack location almost every month. Services is always very quick and the restaurant is clean with a lot of natural light. The crowd is a lot of Park Cities families, SMU students and locals. I enjoy coming here and Shake Shack has got great burgers. It's a good monthly indulgence... read more

second time having an issue at this location. I ordered through UberEATS for lunch and was unable to do my job because I was running to the toilet every 10 minutes. I'm not sure if the beef was old or what but my coworker and I were not ok after lunch. read more

I got told "yall better hurry up" by the cashier just because I had to go up to her and order since the tablet wasn't working.

Use to love their burgers ... Will not return! Meat now has bits of hard gristle! Ruins the whole experience. Has anyone else found this to be true. It's been happening for months. read more

Food was very bland! I got the black truffle burger and honestly it tasted like a dried out meatloaf patty with no seasonings. The fries hard and cold. Also the customer service sucks. Only one front counter person was attentive but the others were in the back laughing loudly and had to constantly be told to update the next order to be served. For $16 this meal was overpriced for the quality of the overall food. read more

Shake Shack Old Town - Fast Food Near Me - Dallas, Texas

Lots of hype! But didn't deliver. Somewhat high tech-ish decor. Somewhat cold and impersonal interior that is quite noisy. A line of order kiosks to the right when walking in. Not enough room around them if there is more than one in your party They require lots of screen flipping compared to a menu board. Lots of keystrokes and button pressing. Who cleans them between customers? We ordered a couple of double burgers, a couple of cheese and bacon fries, a shake, a large coke and the cobbler dessert for 2 and were stunned by a $41.00 cost. Burgers are not large, the over $3 drink of 16 oz, and all else were way too pricey. Cleanliness was lacking at 9 pm. Debris on floor in many places including restrooms. Condiment counter was filthy with ketchup all over. Very difficult to get portion cups out of holder. No lids or straws. Napkins are thin and had to use more than normal as everything bled through. The burgers have good flavor, but nothing special compared to the other 11 places nearby. Nothing special about the shake The bacon cheese fries are good and perhaps the best item on the menu. The cobbler dessert was blue berry-ish with some dough and ice cream. It wasn't worth it in flavor or cost. The tables are dark stained porous wood. The next table was already losing color from being wiped down. The soft drink condensation was saturating our table. Seats are very hard and not comfortable. There is a patio that faces the afternoon and evening sun. Some may like it. Neither of us plan to go back. Just not worth it. read more

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The fries were on point! The burgers were very flavorful. The kiosk functioned fine. My (-1) star is from the lack of fried shallots on the new item--black truffle burger...cause we do pay a decent amount of money for the quality. read more

Shake Shack Old Town - Black truffle burger, shroom and patty burger - Fast Food Near Me - Dallas, Texas

If you want a burnt burger and an attitude from cashiers then this is the place to go. When they mess up you Eder they get mad at you for saying something definetly the worst burger place in Dallas! read more

Shake Shack Old Town - Fast Food Near Me - Dallas, Texas

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Food was good. The entry towards the bathroom area was blocked. Kind of threw me off. Other than that I'll be back.

The food is always good. Shack burger my fav and fries are always done perfectly for me. However today, a woman working behind the counter has very large hair with weaves and she does not have a hair net on like everyone else. Something to think about. read more

Curb side order and pick out took so long for a not so busy day:( Uptown has better curb side service. read more

Shake Shack Old Town - Take out Sroom! - Fast Food Near Me - Dallas, Texas

Long time shake shack fan. I've been to a lot of locations across a lot of states over the years. This is the BEST location I've been to. The staff are awesome and the food is always prepared consistently. The atmosphere is clean and the parking is easy. Ramon is the man! Thanks to everybody who makes this location such a stand out! read more

Since my first review, I've since been back multiple times to this location and my food has been HOT every time! Huzzah! And, they have finally re-opened the dining space so on my last visit I was able to enjoy my meal in a very clean, socially distanced environment vs in my car in the parking lot. What keeps me from giving them 5 stars are the tablets that I'm required to place my order on. It won't keep me from re-visiting again! read more

Overrated. Overpriced. I got the shroom burger. Next time I come I will get hot n spicy fries and a shake and a burger.

Update: I've been back several times and this Shake Shack has redeemed themselves. Food temperature has improved and they are doing a good job now! No problems recommending them! I hate to throw shade on this Shake Shack because it's close and convenient to me but it doesn't measure up. I will say employees are friendly but I feel like they're on autopilot and not concerned with normal SS standards. They have the flavor down, but temperature control of food is off comically. Multiple visits: my smokeshack burger has tasted good but it's always lukewarm. Fries: room temp. Final straw: we ordered the black sesame shake last visit and it had no semblance of ever being frozen or even close to freezing. For whatever their shakes cost can you at least try to make it as cold as say Jack in the Box can?? Otherwise it's a great space -the kiosk ordering is pretty sweet and easy and indoor and outdoor seating is well read more

Finally got around to trying Shake Shack. First impressions are everything and as soon as I walked in to this location I saw nothing but red flags. Dirty tables everywhere, trash on the floor, staff having a good time chatting it up and horsing around with each other. We placed our order and went to go look for a clean-ish table to sit at. Food took forever and at one point an employee walked around and seemed to be inspecting the whole lobby so I thought good they are about to tidy the place up. Wrong lol. He came, he saw, and he left back to his post without a care in the world. The burgers were actually good. Loved the big pickles and the rest of the veggies were fresh. Crinkle fries were bland. Lemonade tasted fake and overly sweet in my opinion. Will I try them again? Not sure. Maybe. read more

Shake Shack Old Town - Fast Food Near Me - Dallas, Texas

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I was thrilled to find there was a Shake Shack on Greenville since I'm frequently in that area. I stopped by and immediately noticed a colorful design on the outside, which is a little different from the other locations I've been to. Inside, it was different also. There were several kiosks to self order and pay. The layout was different. What I disliked most was that there was no menu. I'm old fashioned so I approached the register to place my order. I asked if there was a menu I could view. Luckily, there were laminated copies the cashier gave me. I ordered and was given a buzzer. I sat in a corner booth near the window and looked over everything. What was so different then all the other visits to previous Shake Shack restaurants? Then it became obvious. The atmosphere was quite different. It wasn't particularly busy since this was right after a lunch rush. There were few diners but it was overloaded with employees. That normally wouldn't be a problem but it was almost like I was attending a party that I hadn't been invited to. I felt in a way out of place. There were employees just hanging out all over. In the parking lot, the outside patio, inside. Everywhere. I'm not sure if there was a shift change taking place or what. And because there were so many employees there, you would expected it to have been cleaner. But outside, there were trays filled with trash stacked up, balled up napkins on the floor and some dirty trays inside. Don't get me wrong. The 2 employees I encountered were very nice. One openly began speaking to me and we engaged in conversation about the weather, tea, and where we are from. The second was the cashier who called me by name. It was more personal in my opinion and I love that. The food came out quickly and was cooked to perfection. I seriously considered asking to speak to the cooks to thank them for making it so dang good. I will definitely revisit this location because of the proximity and will update my review if I need to. read more

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I visited my new neighborhood Shake Shack! I was really excited to see this because I'm a fan of the business. I walked in and it's a huge and spacious restaurant. I ordered with the cashier even though they have some cool kiosk order station. The cashier was super sweet and enthusiastic. I ordered the chick shack and fries. The sandwich was filling! The fries were good( a bit crisp) but good! I love the crinkle cut style. I have had the vegan burger at other locations and I was bummed to see they didn't offer it here. I am hoping they are bringing that to this location. The location is a great add to the Upper Greenville area and I can't wait to visit again! read more

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This was my first visit to a Shake Shack. I stopped by to try the new black truffle burger. I'm not quite sure what to make of such a pricey little burger. It's more like a slider if anything. It was good, just wasn't enough and especially at almost ten dollars. Maybe I'll return one day for one of their regular menu items; hopefully they're bigger. read more

Shake Shack Old Town - Fast Food Near Me - Dallas, Texas

$35 for lunch for two, just so I can sit in a greasy booth and eat a burger that's only a touch better than McDonald's. The shakes might say that they're made with real custard, but that doesn't mean they're cheap and full of carageenan. Ever had a shake that's room temperature but still thick? I don't know why they couldn't just toss some blue bell and milk in a blender.like normal people. The fries were probably just ore-ida frozen fries. The burger was good, but I paid $12 for it before tax read more

Shake Shake has always been one of my favorite burger spots. This location is no different than any other Shake Shack. I went with my typical order of double meat Shake Shack Burger with cheese fries but this time also got their famous frozen custard and a Stack Shack on the side The Shake Shack burger did not disappoint at all The combination of the ShackSauce with fresh tomatoes green lettuce and melted cheese between the fresh beef patties made this burger irresistible. The buttered bread was also soft and yummy. If you get cheese fries, ask for some more cheese on the side so you can dip your burger in it too The Stack Shack which is a cheeseburger with mushrooms was also good but not comparable to the regular burger in my opinion. What really impressed me however was the vanilla custard. It was cold, soft and overall delicious. Dipping fries in the custard was a smart decision too Overall, this location was clean and the service was quick and excellent. I'd for sure come back if I'm craving a Shake Shack burger It also has kiosk devices so you can take your time customizing your burger with whatever you want read more

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