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    Shake Shack Old Town

    3.1 (156 reviews)
    Open 10:00 am - 11:00 pm
    Updated over 3 months ago

    Order Shake Shack Old Town Takeout or Delivery

    Shake Shack Old Town Photos

    SHAKE SHACK OLD TOWN ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups
    Outdoor seating
    Dogs allowed

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    Designated Water dispenser
    Grace W.

    We had a great experience at this Shake Shack. It was our first time to try it, and we thoroughly enjoyed it. The food was excellent- they are not fast food burgers, so think along the lines of Hopdoddy. I loved my bacon avocado burger (ordered as a bowl) and the husband loved the smoke shack burger. The fries were good, typical crinkle fries. I appreciated the designated water dispenser instead of having to use the soda machine for water. Very fun shake flavors, including dairy free options! We ate in the restaurant. It was nice- very clean, and was good ambience- not too loud. Restrooms were clean and well stocked with soap and paper towels. We're looking forward to going again soon.

    French dip sm amount  Thick gravy
    Ann S.

    Went to get a sandwich at Jersey Mikes and spotted this place across the street so thought I would try their French Dip I saw on commercials. Looked good. Have to say it was an expensive disappointment! Paid $18.99 for sandwich and a drink. First it did not come with Au Jus it was gravy and not very good at that. The bread was dry and a little hard but would have been ok if I had been given actual AU Jus. The stake was good but for the price and taste I would have done better going to Arby's. ( French dip not good) by saying Arby's French dip would have been better and a lot cheaper should let you know the Shack Shack French Dip was unacceptable! The only thing good was the woman working the counter she was so polite and worked very fast even though there was a lot of loud teenagers in the place. I sat outside because the noise level inside was extremely high. I myself won't return nor do I recommend the French dip. Maybe other items are good but I won't be finding out. I could have had a nice lunch at Dunstons Steakhouse for the price.

    Inside
    Stephen W.

    Wow, I did not like a single thing about this place. The ambience was cold and uninviting. The ordering system is opaque. When we entered, some people were at a monitor but there is also a counter with registers but no one was there, so it was not clear what to do. Eventually a cashier arrived and I ordered. I was told "we will bring your food to you." So we found a clean table (not easy) and waited. A long time. Finally, another customer said "are you X, your food is waiting up front." So then I understood you pick it up at the counter. The food itself was not horrible but close to it. My Shack Burger was not seasoned, it was cold, and overall it was one of the worst burgers I have ever had. Small and not worth the $5 or whatever it was. Whataburger is so much better. The wife's hot chicken sandwich was pure heat, no flavor at all. The fries were not seasoned. There is absolutely nothing compelling about this place and you could not pay me to return.

    Justin M.

    Food was very bland! I got the black truffle burger and honestly it tasted like a dried out meatloaf patty with no seasonings. The fries hard and cold. Also the customer service sucks. Only one front counter person was attentive but the others were in the back laughing loudly and had to constantly be told to update the next order to be served. For $16 this meal was overpriced for the quality of the overall food.

    Ray F.

    Lots of hype! But didn't deliver. Somewhat high tech-ish decor. Somewhat cold and impersonal interior that is quite noisy. A line of order kiosks to the right when walking in. Not enough room around them if there is more than one in your party They require lots of screen flipping compared to a menu board. Lots of keystrokes and button pressing. Who cleans them between customers? We ordered a couple of double burgers, a couple of cheese and bacon fries, a shake, a large coke and the cobbler dessert for 2 and were stunned by a $41.00 cost. Burgers are not large, the over $3 drink of 16 oz, and all else were way too pricey. Cleanliness was lacking at 9 pm. Debris on floor in many places including restrooms. Condiment counter was filthy with ketchup all over. Very difficult to get portion cups out of holder. No lids or straws. Napkins are thin and had to use more than normal as everything bled through. The burgers have good flavor, but nothing special compared to the other 11 places nearby. Nothing special about the shake The bacon cheese fries are good and perhaps the best item on the menu. The cobbler dessert was blue berry-ish with some dough and ice cream. It wasn't worth it in flavor or cost. The tables are dark stained porous wood. The next table was already losing color from being wiped down. The soft drink condensation was saturating our table. Seats are very hard and not comfortable. There is a patio that faces the afternoon and evening sun. Some may like it. Neither of us plan to go back. Just not worth it.

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    15 days ago

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    3 months ago

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    8 months ago

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    5 months ago

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    5 months ago

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    1 year ago

    My go to fast food place! Shack burger and fries are really good, perfect location too!

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    1 year ago

    Burger is good. Fries are ok and extremely overpriced! Shakes were mediocre. Customer service is lacking, but I'd go back for the burger.

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    Ellie K.

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    8 months ago

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    1 year ago

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    8 months ago

    I have never been pressured out of ordering before until I came here and not one but two people made me feel very uncomfortable.

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    2 years ago

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    5 years ago

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    2 years ago

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    1 year ago

    I got told "yall better hurry up" by the cashier just because I had to go up to her and order since the tablet wasn't working.

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    4 years ago

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    3 years ago

    Food was good. The entry towards the bathroom area was blocked. Kind of threw me off. Other than that I'll be back.

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    2 years ago

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    6 years ago

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    3 years ago

    Overrated. Overpriced. I got the shroom burger. Next time I come I will get hot n spicy fries and a shake and a burger.

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    6 years ago

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    Page 1 of 4

    Ask the Community - Shake Shack Old Town

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