Always terrible. Last 3 experiences have been horrible. Bad service, rude attitude, and missing food. Hair in my food and undercooked meat. Place is complete buns and all the people that work there are too read more

Drive thru sucks ! Asked over and over for the guy to speak up because I couldn't hear or understand him and after the third or fourth time I just drove off!! Customer service sucks !!!! read more

Amazing burgers and fries. Thoroughly impressed by the in-store design, cleanliness, and the electronic ordering system. An elegantly executed, innovative take on the traditional American burger joint--elevating it to a luxury status-- similar to what the brand Yeti did with coolers. Love the "fine casual" concept. Feels akin to what Apple would do if they started a burger chain. Personally I'm very health conscious, so I wouldn't eat it every day, but it's great for an occasional cheat meal (or two). The cheese fries are damn delicious :) I can see now why Danny Myer is such a legend in the hospitality industry, and why this place has such popular appeal. Will definitely be back. read more

I just want to give this crew some props. Went here on a busy Friday night, placed an order and it seemed like it was taking a little longer than usual. They were pretty slammed so I didn't think much of it. Unfortunately, when we got our food, the shakes were melted and the burger was cold. I alerted an employee and the manager had it remade with zero pushbacks. I just want to thank them at taking time out to make sure we got fresh food, worth the money we paid for, during such a busy time for them. read more

Sometimes I crave a plain ol' burger, and not the fancy, sit-down restaurant kind. I want it to be beefy, with a soft bun, and loaded with veggies, ketchup, and mustard. I typically skip the cheese because it interferes with the flavor, at least in my opinion., but I do love cheese! I decided that Shake Shack was my favorite. This time, I had their Korean BBQ burger, but that's too much crap on a burger. Gimme' that plain old Birger. Shake Shack has earned my favorite. It's my absolute favorite. I love the smashed patty with crispy edges. I love the big beef flavor and I love the soft bun and all of the normal toppings. This is the burger. It just is and I'll happily pay $7.00 for it every time. (Same goes for the cheeseburger.) Their crinkle Fries were excellent, dipped their Shake Sauce. The dining room was nothing exciting and causing them to lose a star. Clean, but Pretty bland, actually. Minimal side refills and condiments. However, all in all, I'll be back for the food. read more

Shake Shack Katy Freeway - Burgers Near Me - Houston, Texas

I had a previous bad experience with shake shack but I tried them again and much to my surprise this experience was amazing starting off with the young gentleman that worked the front counter today between the hours of 1230 and 1pm . My man you set the tone. I appericate his customer service and friendliness. My hat goes off to you. As well as the speedy service today with my order I will definitely be back with my family and friends keep up the amazing work read more

Whoever was taking orders clearly doesn't understand how to perform their job. Repeated my order numerous times, to literally just have a plain burger without cheese. She refused to read the order back, took payment and threw the food into the car. Upon arriving home my order was clearly wrong. read more

It's was my first time eating shake shack. I walked in the place so much colors and the place was clean and nice and organized I had ordered and sat down. I got the food and the food was soooooooooooooo good read more

They forgot my fried pickles :/ just gave me ranch and no pickles. It was hot and fresh though, the food I DID receive.

Great experience on our first try of shake shack. Needed to pickup something quick for dinner. Saw this place, stopped and picked up their cheese burger. Light and tasty burger. Family loved it as well read more

Shake Shack Katy Freeway - Outdoor sitting. - Burgers Near Me - Houston, Texas

We had been anticipating this restaurant to open since it was close to the office. I ordered the shroom burger which is portable I mushroom stuffed with cheese and fried, it takes the place of a Hamburger. This was delicious! I also ordered cheese fries. Next time I will opt for regular fries, the cheese was very bland and tastes like plastic. read more

Shake Shack Katy Freeway - Shroom burger - Burgers Near Me - Houston, Texas

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I'm not sure what their value added to a hamburger joint is. Their shakes and hamburgers are very good. Hamburger comes plain so you have to dress it yourself. I happen to like this. Since the place is brand new, it is clean as a whistle. The young man at the counter was very pleasant and went out of his way to serve us. read more

Just tried this place out. Went through the drive through, ordered a shake, and when I pulled up to the window, there are two employees with their backs to the drive through window, talking with other employees. I had to wait over five minutes before I had to honk twice for then to turn around. When they turned around and opened the window they literally said "what's up?" I sure hope that their customer service improves. The shake I ordered was not bad at all but at 6 dollars for a little shake, it seems to be a little bit overpriced. read more

Order a burger and when I brought to the counter, asking if they serve all their burgers, pink the worker replied that they do serve it pink by default, and no button to for well done. He offered to remake for me but I already at most of it. Not sure why they serve the burgers pink.. doesn't make sense. read more

Shake Shack Katy Freeway - Burgers Near Me - Houston, Texas

I came today and as I was eating my burger there was a curly HAIR strand in my burger and very disappointed coming from a long morning. read more

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Why do many restaurants not care about the customer's comfort? This place is always about 32°. Do they not want anyone to dine in???? Burgers are on the small side for all the money you spend. I forgot why I don't eat here very often. read more

Shake Shack Katy Freeway - Tiny little burger - Burgers Near Me - Houston, Texas

Food is a 9.5 Service is a 10 Overall the restaurant was amazing! I would recommend to try. read more

Fantastic shakes and burgers. Love the fries done the new way. Great tasting and thanks for constantly improving Shake Shack.

I had never tried Shake Shack but was curious to try it based on reviews and also I saw it when it was under construction. We ordered our food online and picked up in person. Food was ok. The burgers were juicy and filling although a bit small. The fries weren't tasty. They felt like frozen fries from a bag. Other reviewers complained about the price, but it's comparable to other burger places. Overall the food was underwhelming. read more

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Finally made it to Shake Shack on Katy Freeway. The two security vehicles and unusual location for a stop sign should have been my first clue. I was unable to determine why the drive/thru wait was so long when only two cars were in front of me. Paying at the order screen was new unless you are paying with cash. My burger was plain, I wasn't offered any condiments. The burger has an odd shape, didn't fit the bun and was tasteless. They were out of avocados and bacon two weeks after opening. The crinkle fries were okay. Sadly this will be my first and final visit read more

This is my first time trying Shake Shack. I tried the Shack burger and Parmesan fries with truffle sauce. The burger was on this small bun that didn't match the patty size. The burger was fair and not worth the price. The fries were delicious with the sauce. I ended up paying a little over $18 for the meal. Not worth it. I should have gone to Five Guys. read more

My girlfriend and I ordered from here last night, when we got home and checked our food her sandwich was completely wrong: it was supposed to have no shack sauce and no tomatoes. The lettuce was wilted and they put shake sauce on her burger the only thing they got right was the no tomatoes. . Our fries were freezing cold and the sweet tea tasted like water. We were highly disappointed read more

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Small burgers and hotdog not as big as pictured in menu. Very pricey for the value you get. Fries good but, very pricey. read more

Too over priced. Burgers are tiny and over priced. Tasteless saltless crinkle cut fries and a half lemonade half tea drink called a fifty fifty that that tastes like water. I will NEVER return, I will never recommend this place to anyone and I will never bring my family here. Service is not personable. The ambiance is trendy. read more

Ordered a burger -- it doesn't come with lettuce and tomato, or onions on it. Just meat and cheese. Weird. Over priced for what you get and the fries are a NO GO. I will not be returning. You can get a better burger from JLB for what this place offers. read more

We went through the drive through to order our food. The employees were nice, the menu was easy to read & you were actually able to pay right at the speaker which is pretty cool. We ordered 2 burgers, 2 fries & 2 shakes. We spent $37.60. The burgers were very delicious, the meat tasted good & the buns were so soft. The fries were very good with a great amount of seasoning/salt. The shakes were EXTREMELY tasty. I finished my shake before getting back to my house. It'll be nice if they had different size shakes because I'd get a large for sure. The reason for 4 stars is that the pricing is a little high. Even though the pricing is high, it's still a great place to get food & im definitely coming back again, often, especially for the shakes ! read more

If you are looking for an overly priced burger, this is the spot. $12 for a double pattern kids meal burger!? You have got to be kidding me! Drive on and choose any of the dozen places around it. This is a waste. read more

Shake Shack Katy Freeway - Avocado Bacon burger - Burgers Near Me - Houston, Texas

I've been to many shake shacks over the years but our local business has some ISSUES. 4 visits amongst the family and not a single order right or complete. Missing milkshake, wrong drink, 10 fries in an order, a half piece of cheese, and so on. I was happy to see this go in but the owner needs to do some serious quality control. read more

Shake Shack is a solid 4.5 stars for me, so I've been wanting patiently for the Shake Shack in Katy to open. Today was the soft opening, which I got an invitation to, and it did not disappoint! I had my favorite, a Shack Stack which is a cheeseburger with a cheese stuffed and fried portobello mushroom on top! Delicious. My only complaint is I asked for it plain/dry and it had lettuce, tomatoes, and Shake sauce (I want meat, mushroom, cheese, bun, period!) I'm assuming the error was because they just opened. They also have crinkled fries, which are my favorite. My family all enjoyed their lunches and shakes (I'm not a shake fan) too. Shake Shack blows that other chain in and and of the water! read more

Very small portion They should call it chicken tender baby sandwich. Taste ok not to special read more

Over priced crappy burger and fries. Go to In-And -Out instead. Buns are soggy, lettuce is soggy, tomato was mushy. Too much mayo and fries are seasoned incorrectly. Will never go back. read more

Everyone was still new. A few staff was pretty lost. Pricey for a plan burger with fries.

I moved here from NYC, where I had Shake Shack frequently at Times Square & 34th Street. Was super excited when I found out this was coming to our neck of the woods. Been at this location about 5 times thus far. Each time service was extremely slow. During my first visit I stood inside waiting for my order for over 30 minutes. They forgot about me, and did not have the common courtesy to apologize. This location is super skimpy on French fries. I order French fries each time (I love fries), and they barely add any to the box. This or frustrating because I spend too much $ on cheese fries for this to be okay. The first few times I gave them the benefit of the doubt, but am now convinced this is a habit. Thanks, but no thanks! read more

Burgers were good, Staff was good, what else can I say. Since I live in Katy I eat at Shake Shack so when I have a taste for a good burger I make my way to Shake Shack. If you haven't been I suggest you go. read more

Burgers are good but way over priced. Customer service sucks and they're way too slow on the drive thru line. Bunch of teens running the drive thru and they can't even get your name right. The order was under SAM and yet they put It under SARAH. I ordered 2 brownie shakes and it had ZERO brownie bites, as described!! It was just chocolate ice cream with TONS of chocolate chips. Two shakes cost me $15 smh. You're better of going to in and out. I won't be coming back here. read more

Save your money this place is a ripoff. You get a 9.00 dollar chicken sandwich the size of a McDonald's kids meal sandwich and 5 dollars for fries. The taste is just like any other place but double your price. 2 sandwiches and two drinks were 32.00 dollars no way worth the price. Let's not forget they had no cashiers so it's up to you to figure out how to order off the touchscreen with no-one to help. read more

Shake Shack Katy Freeway - Here's your 9 dollar sandwich that's smaller then a kids meal hamburger. - Burgers Near Me - Houston, Texas

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I will not come back to eat here again. This place is nothing but a step up of McDonald. If I want a good hamburger, this is not the place to go. Sorry Shake Shack.... read more

We've been twice now, going inside both times. Ive decided if I want self service, I'll either stay home or use the drive thru (food and shakes are good). Both times employees are standing around ignoring the customers. Like others have said you are paying a lot for the food. It's frustrating when businesses cut back on staff or their duties (self order IPads and self service) but still raise cost for customers. read more

Well, thank God for Whataburger! When you allow 20 plus patrons inside your restaurant and its after 11 am when you open, your cashiers should be ready to take orders! Instead they were counting money and to add insult to injury, the drive thru was operational! Another issue is, if you use the kiosk, you are required to give an email or phone number, how ridiculous! This location, albeit new, lacks managerial oversight! We wont be back! read more

Overpriced, two people, burgers, fries, one shake, one small coke 32.00, nothing special about the surroundings. Tips are recommended. I just don't really get the hype. read more